Visiting this Chase location was super easy! I just swung by this morning and was seen right away - not sure if the rainy weather helped with that. I was in and out of this location within 10 minutes. Michelle helped me and she was so wonderful. The other members of this location were sweet to greet me when I walked in. It's conveniently located at the Pruneyard. I highly recommend this location. read more

The worst group of people working here bunch of idiots who are incapable of anything and no sense of customer service. From every level, the front line up to the management. Don't use Chase at all, doesn't matter where you go, same shit with them always. read more

I am handicapped, and there is no button in order to have the door automatically open or close for you not only that, but when I ask for assistance on my way, one of the staff members just smirked and laughed. Seriously? And when confronted asking if they knew they were in violation of the ADA act, they just stared. A joke of a staff. The manager was half way useful. The mixed hair, chubby cheek blonde and the rude brunette lady I would avoid at all cost. Filed an ADA complaint and a complaint with their corporate. read more

Horrible customer service. Gave a company check to a customer and this Pruneyard branch refused to cash it for him. I got on the phone with the branch and spoke to a man who was rude and said his only job was to answer the phone but the manager would call me back. I explained the customer was still in the branch and they can do anything necessary to validate is an actual check authorized by us and I'd like to do it now so the customer doesn't have to drive back to us for another check and back to the bank. After repeatedly asking the "guy whos paid to just answer the phone" how long the manager would take the manager simply says "I'm not changing my mind." It's ironic that other reviews say similar things as if they are to lazy to help. My customer went to another branch, they called me, 5 mins later they authorized the check and paid my customer. Won't be doing anything with this branch ever again. read more

They are lazy to help you they act like they can't help you with anything only answer questions‍ What's the point of working at the bank if your not motivated to help people with there debit card problems Can't even use my card to make online payments been on hold for 30 mins read more

Chase Bank - On hold for 30 mins and called back and they can't help cause it's closed.... waste of time just sitting here like a idiot - Banks & Credit Unions Near Me - Campbell, California

Opened a bank account with them yesterday, had Naz helping me & let me just say my experience was great with her. She was so nice & we got along so well & opening my account was super easy. I did have an issue with my check (turns out it was on my end) & I went in today to talk to them to see what can be done, the manager Paul I believe had already been looking into the issue. Him & Naz both spoke with me & explained the issue & what I can do on my end to resolve the issue & said they will do the best they can, obviously they are limited on what they can do so I can only thank them for trying & addressing my concerns. So far aside from my check issue, I have no problems with this branch or staff. Clean facility, nice people, glad I found this branch & Naz & Paul. read more

I have to write a glowing review about the experience I just had at this Chase branch. I went in to ask a question about a cashier's check my recipient never got and I ended up in a little office room with the branch manager Linda Mack - we discussed so much, from credit scores to health insurance. (she provided me with a list of contact info for all three reporting agencies that she printed out) Linda gave me her time, we talked about refinancing and the housing bubble, she had a sense of humor and while I knew she was probably busy, I was happy to have someone at a bank talk to me like a human being. (Even though I have tattoos;) I love when a doctor takes even a second extra with me, just to get on a human level - and though banks and hospitals are pretty different, they both have the ugly tendency to treat people more like accounts than individuals... Like most people I don't trust the big banks (some credit unions are just as bad) but when an employee treats me with respect and is helpful the way Linda was today it makes me feel less like these heartless corporations are out to get me. read more

Chase Bank - Banks & Credit Unions Near Me - Campbell, California

It is 10:27am 10/29/18 - I just went into chase bank in the pruneyard-the ladies behind the counter are always courteous & professional. To day- Originally I was going to use the ATM but I had a question for the teller.As I am walking up to teller an absolutely rude bitch cuts me off turns around to me and says nothing (hopefully not a manager). You Rude Bitch, I am the customer putting my money into the bank where you work-A little consideration on A Monday morning rude ass.. Sam Hernández read more

This branch in the past has been great with a great manager who has truly been a good "banker" . I am a Chase Private Client and was appalled that the new Branch Manager Paul "Rude" Johnson has been allowed to manage this or any branch for that matter. His demeanor towards women is appalling. He refused to call me by my name, acknowledge me as a customer and did not thank me for being a long time Chase Client which has always in the past been the standard for Chase bank. When he told me I could not sit down and get help until I changed my attitude (yes was not happy at the time) but left and went to another branch. They were amazing. Benjamin Raney helped me and as a result of his service I will stay with Chase Bank. Paul "Rude" Johnson could really take a few customer service lessons from this employee and Branch. read more

This place is conveniently located at the Pruneyard. Although there is only 1 ATM machine I have never had to wait long... thus far I am 9/10 for finding a parking space nearby... read more

Read all the horrible reviews... they're absolutely correct. How can a branch be ran so horribly? Teller was nice and it was out of her hands. But as a manager... you need to be on top of your game and run the damn branch better and know what rules, regulations, and policies are out already. Especially when other branches are already doing it. Anyways, last time coming here. Horrible management. read more

Just signed up for a checking account and credit card. Been loyal to other banks because they were my first bank but I absolutely hate them for their nasty fees lol I've been wanting to switch over to Chase for awhile now. Walked in and was greeted right away. Staff is very friendly. My mom and I both wanted to open a credit card and I also wanted to open a checking account with them. The nice lady who helped us was Rosa Wong. I love her! She is very friendly, and personable and helpful with explaining everything about our credit cards. I love that I didn't feel uncomfortable like I have with other bankers at other banks when they push you to open other accounts or cards with them haha I'm looking forward to using Chase! Thanks Rosa! I recommend her for all your banker needs! read more

It is reassuring to have contact with a financial institution for sensitive matters in a brick and mortar setting such as the Chase Bank at the Pruneyard shopping center. The way the team proactively handles contact with its clients is highly commendable. I intend to work with this specific branch moving forward. read more

Chase Bank LOST my money...ALL OF IT. I go in two months ago to deposit two payroll checks into my account and they never posted to my account, when I asked the bank what happened to my checks they denied I ever made the deposit, even though I still had my transaction receipt. After dealing with numerous unintelligent people here, I finall called corporate and they credited my account the money for what they lost...THREE WEEKS LATER!!! (and they STILL denied that they lost my money, with no idea of what ever happened to them.) So after the fact, I come in last month to cash my checks and the teller immediately shouted at me, "You can only deposit this, it's not in your policy to cash checks. So deposit or go somewhere else!" Wow. I have never been treated like this in a BANK. I asked to talk to a manager and an obese Asian woman with a serious attitude problem came over and pulled me into the office so no one would hear about how they lost my money. After calmly explaining the situation, she just looks at me blankly and the says "hold on", then gets her phone and calls the Almaden location where my account was originally set up, putting the rep on Speakerphone as he too denies anything that happened with my account and also lies about telling me I could cash checks with no minimum balance upon opening my account. The manager shoots me a filthy up-and-down look and hangs up. She then says, "We'll you're lying and he confirmed it. I'm not cashing anything for you and no money of yours was lost." So, what exactly was the point of her phone call? Besides being unprofessional and catty to a customer who is being wronged on many levels here. This was it, I closed my account & after doing my research I've found HUNDREDS of the same cases with California Chase banks; the tellers are stealing deposits and blaming systems for errors, and to make it even worse the branch managers sweep it under the rug as quietly as possible. All in all, do not ever trust these people, go to Tech CU where the employees don't rob you blind. read more

Went here today to work with Luis to try to fix some issues with my checking account. Nice guy, helpful & patient. Minus 1 star because no one approached me in the waiting area for quite a while, unlike other Chase locations. read more

Terrible customer service. I have been happy with my account all up until now when I met the worst teller who was not helpful, not welcoming, gave me attitude (rude!) and pretty much made me want to switch my money elsewhere! Don't even bother going into this place- use an ATM. You'll walk away a lot happier than I did. read more

Stay away from this branch. Always understaffed with long lines. And you get to stand in long lines while the branch is under remodel. Compare to Wells Fargo and you'll migrate your accts like me. read more

This is a good branch. Helpful and friendly people, but they're def on the younger side for the employees. Meaning that the way they speak to each other amongst customers within ear shot, all bad. I'm no prude, in fact, I'll be the first to drop an F-bomb, but when you've never met me, I'm in slacks and a button up in for some help on my account, and you talk about a party where one of your coworkers tried to hook up with a drunk chick (at least thats what the gist that I got as they discussed this OVER me), then you're obviously still a bit immature... That or you're just stupid.. Either way I don't care. They helped me and I got my questions answered. So no skin off my back read more

What started as an exciting and great experience, turned to hell after spending an hour in my lunch break. Chan helped me and when I walked in I formed him I was looking to get approved and have card issued that day .. asked if that were possible he assured me it was. Went through the whole process only for him to tell me 1-2 business days. It was a family emergency that I was opening the card use. Left upset and livid.. on top of it, he informed me that he would printed out copies of documents and never did. Only realized when I had gotten back to work. Called: was transferred twice only to be disconnected/ hung up on. Went back later manager apologized. Took another 30 mins to just received the documents. STILL WAITING FOR MY CARD that was supposed to be delivered in "1-2 business day." It's been a week now.... WHAT A WASTE OF TIME, what a hassle and stress it was, and frustrating to still be waiting; INCONVENIENT AND HORRIBLE CUSTOMER SERVICE. read more

Wow after I gave a 5 star review on their tellers who were very helpful .The manager Linda was very rude , was sitting at her desk doing nothing at all and choose to not help me or her employee. She put all her responsibility on her personal banker who was a sub filling in for the regular banker . The sub was not very helpful but not as rude as the manager ( rosa was the sub) Very disappointing to see someone in management not help their employees . I am closing my business accounts and personal accounts . Very disappointing read more

I opened my account here and got my first debit card back when I was still Washington Mutual. A lot has changed over the years was a service and how they treat their members has never changed. When it comes to serious matters this is the Chase branch I always go to. read more

I went in to transfer money from an EDD card (Visa, issued by BofA) to my Chase checking, although the teller didn't know how to process it. Even though there was only one other customer in the entire bank, I had to wait 10 minutes for the teller to get manager assistance. Finally, the manager informed the teller to process it as a cash advance. The manager then suggested that I call next time to do this over the phone so that I don't have to go in bank. So, next time I called, first the # on back of debit card, then this particular branch, only to be informed that this cannot be done by phone; I need to go in branch. Two bad customer service experiences. read more

This bank isn't bad, the bank tellers are nice and respectful....thats the only good part. If you need to talk to a banker, you better clear your schedule for the next hour or so..... read more