Always seems to be short staffed waited an hour for a simple cash withdraw. More people came in…read moreline got longer., one of two tellers puts up a sign at 10:40AM that says "next teller" and leaves. So much for customer service. They always say people called in sick. Not buying it, not every time I come in different days, same thing gotta wait a long time. I don't a "greeter who can't do anything to really help me..

If there was a contest between the bank employees about who can "not make eye contact with the…read morecustomer" this branch would surely win the prize. I was there for a business deposit - the one business teller was assisting a lady who had "a lot" of deposits, etc. So, you have to rule him out. He was working. There were two people at the counter next to him, a male, and a female. They completely avoided eye contact for five minutes. Then, finally, the female teller said, "we will be right with you...." - that was a lie. She walked away - and disappeared, never to return. Then - three more bank employees go to the teller section, and I was feeling optomistic. Yet, no one made eye contact - they hovered amongst themselves for a little while, then left. By this time - the individual line is starting to fill up - we are talking five or six people deep. Finally - the original male teller looks up - and then looks away from me, and asks the person in the individual line if they are ready? I was like, "Are you serious? I've been standing here for close to 15 minutes!" He looked at me like I was from another world. The person at the front of the individual line even said, "He was here first!" - So, then the male teller finally looked at me - and assisted me in making a deposit for a non-profit I volunteer for. I will not say his name, but, it starts with an R and ends with a N. To you I say, "Dude - be a human!" This isn't the first time things like this have happened at this branch, but it was definitely one of the worst ones. B of A is NOT what it once was....

Did you know that Chase Bank can close your account anytime they want and for no reason whatsoever?…read moreWe were banking with Chase Bank for over 12 years and they saw it fit to close our account and paralyze our ability to operate. My suggestion is that you look for a different type of bank and not one that pounces on you when you least expect it. If you want to a consistent bank account and not worry about having your account suddenly closed without giving you ample warning, bank with someone else.

I have to write a review about this absurd experience at this Chase bank. I usually have really…read moregood experience at all chase branches: staff members are friendly, highly efficient in helping me with all kinds of financial matters. Today I came to this branch while all other staff members greeted me and helped me nicely, this lady in the picture had a very unexpected rude attitude. I was taking a break in the lounge after my business at the bank was done and was looking to see if they happened to have some snacks available. This lady checked me out and after I told her what I was looking she said "what do you mean by snacks? " as if I were asking an insane question. I was really surprised. I've had coffee, water, small snacks at other chase brunches while working with them numerous times before. I sat for a while and left and she chased me out to the parking lot and said I wasn't allowed to take pictures inside a financial institution. So right this is: a picture of her without any surrounding details or whatsoever of the interior of the bank itself, but I do want to let everyone to know what this lady does and what a bad attitude could affect customer satisfaction and relationship.

If I could give this location and customer service 0 stars I would. The branch manager here has…read moreabsolutely zero manners. After I arrived, the first thing he said to me was that he tried to call me multiple times in an unkind and hostile tone. I told him I received calls listed as "potential spam" this morning before my appointment, but nothing appearing from a Wells Fargo number or I would've answered. Mind you, I also got a text confirmation at 10am (after those "calls" he made) CONFIRMING my appointment. Why would the text confirmation occur if they had to cancel my appointment due to a sick call? He couldn't answer that. If I had gotten a cancelled appointment text, I would've called immediately rather than waste my time going to the branch location just to be told they couldn't fit me in, when they should've made arrangements accordingly. Mind you, when I later tried to call the branch to get his name, no one even answers the phone (and I tried multiple times), so even if I did call back, it wouldn't have done any good from the lack of phone service. He also had this full conversation with me in the waiting area standing and hovering over me, rather than being professional and asking me to come sit and talk/resolve the issue in his office space. The branch manager then blamed the other branch who helped me make this appointment last week, saying it was with the wrong person they made the appointment with, but also "claimed" he didn't even realize I needed a notary until I arrived and all of a sudden they called out "sick", too, in addition to the banker who called out "sick" earlier? It feels as if he makes things up to his own needs, instead of explaining what actually happened to cause the miscommunication or lack of staff/overbooking and apologizing for it. He placed the blame on everyone but himself. And then instead of helping me when I was upset and asked for someone else to speak to, because I didn't feel like he was being helpful or kind, he said he was the branch manager and there wasn't anyone else to speak with. (At this point he could've literally found ANYONE else with human compassion and a soul and their personalities would've been better than his awful one). He told me I had to make another appointment on the phone app or he could make one tomorrow. I told him I work nightshift, I can't do tomorrow (he continued to try to convince me to make an appointment the next day THREE times instead of listening to me that I couldn't come any other day this week due to my nightshift schedule). I repeatedly asked him why can't he call some other branches and help find me another location that might be able to squeeze me in (since you can't do same day online). He said that I can do more on the app and that I should do it that way. I told him I had no issues with the other branch making an appointment for me before, at which point he again said they did it wrong and he would be calling to report that person. I said even if he did it wrong, at least he tried to help me, which is more than I'm feeling at this point. I then was tearing up from frustration at how he was treating me and said I was upset and he was making me feel like I no longer want to bank with Wells Fargo. He then stood up and said "then I'm going to walk away now" and left me in the waiting room. Even if this was a scheduling mistake, this branch manager did NOTHING to make me feel like he cared about my situation or helping to make things right from a customer service standpoint. He's a disgrace to Wells Fargo and I hope they provide him with some serious re-education on what customer service means or better yet, find better employees to represent their business. The next WF location I drove to (immediately afterward) had no issue whatsoever helping me and providing good customer service with my situation, as well as compassion for the terrible experience I just had. This just goes to show you that the Hamilton Plaza branch and its manager have some serious customer service issues and my recommendation would be to avoid the Hamilton Plaza Wells Fargo at all costs.

On Wednesday, November 20, 2024, at approximately 9:19 a.m., I received a phone call from Wells…read moreFargo Bank. Much to my surprise, I was informed that I had to reschedule my request for Notary Services from 12:00 p.m. to 10:45 a.m. Unfortunately, my home bank canceled my 10:45 a.m. appointment because I was 15 minutes late, and my 12:00 p.m. Notary Appointment was given to someone else. They then asked me if I wanted to reschedule at another bank. I declined because I did not want to risk encountering the same issue again. I did not want my first appointment canceled in the first place.

Visiting this Chase location was super easy! I just swung by this morning and was seen right away -…read morenot sure if the rainy weather helped with that. I was in and out of this location within 10 minutes. Michelle helped me and she was so wonderful. The other members of this location were sweet to greet me when I walked in. It's conveniently located at the Pruneyard. I highly recommend this location.

The worst group of people working here bunch of idiots who are incapable of anything and no sense…read moreof customer service. From every level, the front line up to the management. Don't use Chase at all, doesn't matter where you go, same shit with them always.

I'm a long time member and yesterday I applied for a line of credit and had the funds the next day…read more Very appreciative and Oscar Garcia was very helpful, proactive and communicative.

I've been a TechCU member for over 30 years. Tonight I was denied a $4K purchase DESPITE:…read more- holding a 5 figure $ balance - providing all answers to security questions, e.g., date of birth, last 4 of SS#, mother's maiden name and amount of last purchase- $50 at Lucky - an excellent credit rating . I simply wanted to make a purchase using MY OWN MONEY!!!! It is an unreliable company and I'm changing for a better banking experience.

I have never had an account here! However,the manager allowed me to buy huge amounts of pennies my…read moredaughter ran through this machine in order to extract the copper pennies from the aluminum/zinc ones and recycle them for profit! :) http://www.youtube.com/watch?v=wM9RnDJo9D0 Anyway,the manager was very helpful and the staff here very friendly and understanding as well! I would open an account here if I needed another one and just may!

First Bank is the bank that we use for work, so I come here pretty frequently. This is the…read morefriendliest and most helpful bank I've been to. Every time I step in I'm always greeted with a smile. All the employees are very professional and easy to talk to. A couple of times when I am not sure what to get for lunch, they've been able to recommend some great places to eat. The line doesn't get as long in comparison to my experiences with other banks I've used. I find the location extremely convenient, as I can drop off checks during lunch then find food to eat easily since it's located directly across the street from The Pruneyard. I've noticed that my favorite banker no longer works there. =( Where'd you go Vicky, you are the best!

These guys are a step above the rest. I been banking with larger banks my whole life and was…read morerecommended this bank by other small business owner. They are so personal and helpful and you can't even compare to the big banks. So much better

From the owner: Pinnacle Bank has been servicing business and non-profits in South Santa Clara , San Benito and…read moreMonterey Counties since 2006. Our commitment is to be the superior full-service community bank of choice. With offices in Campbell, Morgan Hill, Gilroy and Salinas and professional bankers skilled in all aspects of banking, Pinnacle Bank provides unparalleled service levels and an unmatched banking experience tailored to each client. Providing Value-Added Solutions: Timely service response - there are no hidden layers of approvals. Industry knowledgeable bankers - our relationship managers work with our clients on all of their banking needs. Approachability and flexibility - Pinnacle Bank does business based on the needs of our clients Technology - we offer cutting edge banking technology which allows clients to bank from their place of business 24/7, saving time and money.

This Wells Fargo branch by far has the best employees and provides the best service I've…read moreexperienced at any Wells Fargo so far. This will definitely be the only branch I go to for banking needs moving forward. Both Terri (the branch manager) and Cole (who helped me with notary services) go above and beyond to make your experience wonderful. They immediately made me feel welcome and heard (after an awful experience at the Hamilton Plaza Wells Fargo location) and went above and beyond to ensure that I was helped promptly, kindly, and with superb customer service. Wells Fargo is so lucky to have Terri and Cole as employees, they truly made the world of difference in a wonderful customer service banking experience for me.

Not for most paying fees on small devices that's what credit unions are for but check cashing! Yes!…read moreClean , small Feels safe and quick Just as the Walker ordered. My sister in law ran a branch and I've had an account ever since! Nice convenient small branch! ‍

I've been a member since my teens (I'm now 40) and I've always had great experiences here. I've…read moreever had any issues.

There was only one teller and she was busy. Eric came over to me and asked if he could help me.He…read moreeven assisted me to the chair in his cubicle.i was using a walking stick for balance and he walked right next to me instead of in front of me. We concluded my transactions and had a friendly chat afterwards.i felt like a valued member!,