if your bank is part of their CO-OP network DO NOT DEPOSIT CHECKS into their atm. They use AI and…read moreI have a check in limbo thanks to this. I am out $6000 and getting slammed with late fees and piling up bills thanks to this company. What's the reason? their answer is "other" they cant tell me why they wont release my money due to a "computer error". ZERO CUSTOMER SERVICE and I am getting in debt even more thanks to the AI they use.

Switching to a credit union is one of the best financial decisions we've made!! Unlike traditional…read morebanks, credit unions are nonprofit organizations, which means they prioritize their members over profits. This translates to unbeatable interest rates--we financed a used car through Logix, and not only was the process seamless, but they also allowed us to purchase from private sellers like those on Facebook Marketplace. The customer service is exceptional; the staff genuinely cares about helping you succeed financially. The ATM issue always comes up but I feel like it's actually a PERK with Logix, you're not limited to just your credit union's ATMs--they'll even reimburse ANY ATM fees, even in pricey places like Las Vegas when the fee is outrageous. We don't pay fees!! I've also purchased a car with cash when we were outside of the range of another Logix and you can go into another credit unions branch to withdraw large amounts of cash. If you want better rates, better service, and better access, switching to a nonprofit credit union that cares like Logix is absolutely worth it.

This was my first time coming here to handle some business; the staff were very professional and…read morehad a great attitude. Most of the staff speak Chinese, which is very convenient for those who aren't fluent in English.

We were searching for a good CD rate and after checking Chase and Citi bank rates and for how long,…read morewe found out that Cathay Bank was the best because of their 3.5% but for 12 months CD. Others were slightly higher, but only for 4 months. Joan Chiang and Ashley He were extremely helpful in providing us with their time and experience. Ms. Chiang helped us open a new account and a 12 months CD. They were all very helpful and patient with us.

Terrible customer service!! Lynette, Lyzette, whatever her name may be. Rude, unprofessional, and…read moreterrible customer service skills. I have not encountered any rudeness from a Teller prior to today. I will not be returning to this branch. There was zero effort to communicate, guide us. Customer service should be the bare minimum at a bank, and unfortunately, this experience fell far below that. Definitely disappointing and will not get a visit from us.

Very cordial and friendly staff. Convenient location. There are no huge lines and the wait times…read moreare short.

Jerry, as always, had a good meeting, answered all questions, was polite and tactful.read more

bank Representative Mr. Isaiah Sosa I believe he was born to be a banker, kind, with great smile,…read morego out of his way to help you; he make you feel well severed; I am a 1000 percent feel his dedication to his job is well recognized by the bank management, I wish him the best of luck luck and also bank of America. His job well done and greatly appreciated beyond word description. I wish him the best of luck.

I just started coming to this branch after the Plummer branch at the Northridge Mall closed. I'm…read moreold school and like going into a bank. Also, if more people used in-person banking, more jobs would be secured. Let's face it, the more tech is used, the less corporations need to pay humans. So visit a branch today! lol Jacob was very helpful in guiding me out of line and taking care of my transaction. We had a little bit of time to share some local places we liked before another customer came in and needed Jacob's help. We bid each other a happy weekend and I departed. Jacob's pleasant and professional demeanor makes me want to return to this bank. Cheers! "CC"

Made a quick stop at their drive-thru atm Saturday afternoon, there was no line upon arrival and I…read morewas able to get money out in a jiffy. It is located off a busy intersection but have plenty of parking space and the plus of one drive-thru atm machine. I am a long time customer of this bank when it used to be "union bank" and this was my preferred location when I lived closer. I'm glad U.S. Bank kept this location and converted.

I called two months prior to purchasing my vehicle and received help from Cesar Munoz. He was…read morewonderful, answered all my questions about the approval process, and let me know how to prepare moving forward. Two months later, I applied and was approved. Cesar was patient, polite, helpful, and very knowledgeable regarding the process! I had a very pleasant experience!

I called in to see about refinancing my auto loan today and Chris Martinez went above and beyond…read morefor me. He was extremely thorough and knowledgeable. There was no question he didn't have an answer for which I really appreciated. Great customer service and he made the whole process seamless.

One of my favorite Credit unions!!! It's very elite and the customer service is exceptional!!! This…read morelocation is most convenient for me and I absolutely love it!!!!! The ATM is where I always go to, but if I don't have my card with me I can use my license and that let me do my transactions. They are very nice and fast service. They even have a restroom inside, which is rare for banks/ unions. It's always clean inside and very welcoming. It is located in a very busy plaza , but you will eventually find parking. I suggest this Premier America if you want to make a quick transaction and less hassle. Five stars for me! -Marshay D.

My favorite credit union. I went to get money out of the teller machine to purchase some…read moregroceries. It's very easytobise machine and the line is not long. Plenty of light surrounds the teller machine. Parking is located in front of bank.

Sandra is quite literally amazing. She's the reason I opened an account with Banc Of California and…read morethe reason why I stay. If you stop by this location please request her!

Great services.Kind stuff serve with care and professionalism. Sandra Steven was very helpful and…read moreshe went out of her way to assist me with getting a new safe deposit box from other branch. I am so thankful for her so willing to help on my banking needs. It makes it so much easier.This type of services are rare this day.

This location is great. Somewhat secluded from all of the different companies around. Located on…read morethe corner of Prairie and Winnetka. There is always plenty of parking. Great customer service. I have been banking with Matadors since college. The staff is easy going, helpful, and cheerful. Overall - this is what banks should all be like.

Great service! The credit union associate, EFREN S., was very knowledgeable, professional, and…read moreattentive. He answered all of my questions and accommodated to my needs. I highly recommend this institution.