Switching to a credit union is one of the best financial decisions we've made!! Unlike traditional…read morebanks, credit unions are nonprofit organizations, which means they prioritize their members over profits. This translates to unbeatable interest rates--we financed a used car through Logix, and not only was the process seamless, but they also allowed us to purchase from private sellers like those on Facebook Marketplace. The customer service is exceptional; the staff genuinely cares about helping you succeed financially. The ATM issue always comes up but I feel like it's actually a PERK with Logix, you're not limited to just your credit union's ATMs--they'll even reimburse ANY ATM fees, even in pricey places like Las Vegas when the fee is outrageous. We don't pay fees!! I've also purchased a car with cash when we were outside of the range of another Logix and you can go into another credit unions branch to withdraw large amounts of cash. If you want better rates, better service, and better access, switching to a nonprofit credit union that cares like Logix is absolutely worth it.

if your bank is part of their CO-OP network DO NOT DEPOSIT CHECKS into their atm. They use AI and…read moreI have a check in limbo thanks to this. I am out $6000 and getting slammed with late fees and piling up bills thanks to this company. What's the reason? their answer is "other" they cant tell me why they wont release my money due to a "computer error". ZERO CUSTOMER SERVICE and I am getting in debt even more thanks to the AI they use.

We were searching for a good CD rate and after checking Chase and Citi bank rates and for how long,…read morewe found out that Cathay Bank was the best because of their 3.5% but for 12 months CD. Others were slightly higher, but only for 4 months. Joan Chiang and Ashley He were extremely helpful in providing us with their time and experience. Ms. Chiang helped us open a new account and a 12 months CD. They were all very helpful and patient with us.

I received a call from an assistant manager in your Northridge office today. He was researching a…read morelarge deposit ($45,785.27) that was made out to my company, Structures Unlimited and myself, James Bean. He stated "something just didn't seem right". Well his intuition was spot on because THIS CHECK WAS STOLEN! It was a refund from the Federal Government that was sent out in October of 2022 for ERTC (Employee Retention Tax Credit) that was offered post Covid. It was never received and I am still in the process of obtaining a replacement from the IRS, which would have been immediately rejected if the check showed that it was deposited. I wanted to commend your employee, Scott Okiishi, for his diligence in detecting this fraud. He exemplifies his position as Assistant Deposit Fraud Manager. Sincerely, James Bean

Terrible customer service!! Lynette, Lyzette, whatever her name may be. Rude, unprofessional, and…read moreterrible customer service skills. I have not encountered any rudeness from a Teller prior to today. I will not be returning to this branch. There was zero effort to communicate, guide us. Customer service should be the bare minimum at a bank, and unfortunately, this experience fell far below that. Definitely disappointing and will not get a visit from us.

Very cordial and friendly staff. Convenient location. There are no huge lines and the wait times…read moreare short.

Jerry, as always, had a good meeting, answered all questions, was polite and tactful.read more

bank Representative Mr. Isaiah Sosa I believe he was born to be a banker, kind, with great smile,…read morego out of his way to help you; he make you feel well severed; I am a 1000 percent feel his dedication to his job is well recognized by the bank management, I wish him the best of luck luck and also bank of America. His job well done and greatly appreciated beyond word description. I wish him the best of luck.

I just started coming to this branch after the Plummer branch at the Northridge Mall closed. I'm…read moreold school and like going into a bank. Also, if more people used in-person banking, more jobs would be secured. Let's face it, the more tech is used, the less corporations need to pay humans. So visit a branch today! lol Jacob was very helpful in guiding me out of line and taking care of my transaction. We had a little bit of time to share some local places we liked before another customer came in and needed Jacob's help. We bid each other a happy weekend and I departed. Jacob's pleasant and professional demeanor makes me want to return to this bank. Cheers! "CC"

Made a quick stop at their drive-thru atm Saturday afternoon, there was no line upon arrival and I…read morewas able to get money out in a jiffy. It is located off a busy intersection but have plenty of parking space and the plus of one drive-thru atm machine. I am a long time customer of this bank when it used to be "union bank" and this was my preferred location when I lived closer. I'm glad U.S. Bank kept this location and converted.

I was looking for a low-interest car loan, when I received a pre-approved mailer in the post. I…read moreapplied that same day and was approved. Within one day, I was contacted by Cris Martinez, who informed me of the next steps to get funded. One of those steps was to register for a free credit union account. I went in on a Friday during my lunch and Celine at the Port Hueneme branch expeditiously served me and my mother with a cold water and a smile! Once that was complete, Cris worked hard to prepare the paperwork and get it out to me prior to 5:00 (on a Friday)! After the documents were signed, Cris informed me at 5:07 (STILL on a FRIDAY) that he had cut and sent the check overnight to the dealer! Everything went so very smoothly! Car-buying has never been this easy! Thank you, Celine and Cris!!!

How do you update your system, require a member number to access your account, only way to access…read morethe number is to log in or talk to a rep & I have been on hold almost an hour to get this number. you should NOT lock people out of their account without providing them the info they need to get back in. I need to electronically access this money & I cant because you made a change & I cant reach ANYONE... TERRIBLE CUSTOMER CARE

One of my favorite Credit unions!!! It's very elite and the customer service is exceptional!!! This…read morelocation is most convenient for me and I absolutely love it!!!!! The ATM is where I always go to, but if I don't have my card with me I can use my license and that let me do my transactions. They are very nice and fast service. They even have a restroom inside, which is rare for banks/ unions. It's always clean inside and very welcoming. It is located in a very busy plaza , but you will eventually find parking. I suggest this Premier America if you want to make a quick transaction and less hassle. Five stars for me! -Marshay D.

I chose Premier America Credit Union because they were the only financial institution able to help…read moreme with a court-ordered blocked account. Before this experience, I didn't even know what a credit union was, but the entire team made the process smooth and stress-free. Patrick helped me open the account and was extremely professional, knowledgeable, and helpful. He took the time to thoroughly explain how everything works, which I truly appreciated. Justin and Alex have also been incredibly patient and supportive throughout this entire ordeal. Every time I walk in, I feel genuinely welcomed, and it means a lot that they always remember who I am. The level of personal care and customer service here is exceptional. I'm very grateful to have found Premier America Credit Union and highly recommend them.

Saw Kygo here over the weekend and it was (surprisingly) my first time at this stadium! I love the…read moreopen air atmosphere, and parking was INCREDIBLY easy. We parked across the street and were able to get out immediately after the show without a line. Security was very organized and kind. I felt safe coming into the theater as everyone either needed a bag the size of their hand or a transparent bag - it made the process so much quicker, too! I did, however, take away one star because the lines for merch and bars were incredibly disorganized. Everyone kept cutting and it took almost an HOUR. I understand that no one can really control cutters, but, I do wish there was some way to make that a little more organized as everyone seemed to have the same complaints.... Besides that, it was a great show in a clean stadium! Even the bathrooms were spotless (which is rare for a concert setting). I will absolutely come back here for another show if I have the chance.

Not only did the Woodland Hills Branch open multiple accounts for me several years ago, when all I…read morewanted was a checking account, I was just told today from their headquarters that all I needed was one account. I guess the "managers" everyone is a manager, get points for the number of accounts they open. They all paid the same interest rate. I had to deal with another branch to even get my checks that were promised, literally, for years.

This location is great. Somewhat secluded from all of the different companies around. Located on…read morethe corner of Prairie and Winnetka. There is always plenty of parking. Great customer service. I have been banking with Matadors since college. The staff is easy going, helpful, and cheerful. Overall - this is what banks should all be like.

I've been with Matadors CC for a while now, and they've been solid from the start. They gave me my…read morefirst car loan on an '02 WRX (Years ago), and since then I've opened multiple accounts with them. The service has always been reliable and top notch. Most recently, they caught and stopped a fraudulent charge from overseas before it went through, truly impressive. I'm very grateful and highly recommend Matadors CC for anyone looking for a credit union that actually looks out for you.