I have been going to the Timonium branch for 20 years--they have had a bunch of turmoil...so…read moreyesterday I went to Hunt Valley for the first time...AMAZING differnce. Instant eye contact from a busy teller that let me know she would get with me soon--I think her name is Malu. Wile she was helping me, the manager, Hope, overheard our discussion about the new PNC credit card I had recently gotten, and she came over to make sure I understood how to the biggest benefits from it and was super helpful and friendly. Its fun going to the bank again!!

I can't believe I'm writing a five-star review for Bank of America, the "friendly evil" bank. But…read morevisiting this branch was not like going to a giant mega-bank branch - it was more like a neighborhood community bank. My only reason for holding a BofA account is this: I do most of my banking through an internet-only bank. I'm definitely not a "platinum" customer at BofA by any means. But having an account at a bank with a physical presence is helpful when you need to do something that requires actually going to the bank, which, in this case, was getting a cashier's check to close on my mortgage since my Internet bank does not offer cashier's checks. I was greeted in a friendly manner, and my transaction was handled and I was treated as if I was a valued customer. Despite having an account which was opened out of state, causing a few minor complications, the staff at this bank handled those complications politely and professionally and were incredibly hospitable, even though it was clear from the information on my account that I wasn't a frequent customer. If I ever need in-person service again, this is the branch I'm going to, even if I have to go out of my way to get there.

I really have no issues with this credit union. Customer service is awesome. I've never had an…read moreissue that couldn't be handled. I also encourage to speak to the financial advisor. They also have notary service for current members. Even though I live a little far, I had no complaints with this bank.

Literally trying to find out if an auto payment posted for our auto loan and they refuse to tell me…read morebecause they will only speak to my husband. I am so incredibly insulted. In the process of changing this loan over to another credit union because their website is so horrible, I can't even find out if my auto payment went through.

One ATM machine?! With nobody allowed inside, are you serious? You need 3-4 ATM machines. Last…read moretime, even it was down! Had to go through another lane and even though nobody ahead of me, almost 20 minutes just to get some cash. Ridiculous, might cancel all of our accounts over this major inconvenience but been with them so long.

The Online Banking options AMAZED, not limited to but included Free Bill Pay, Mobile Deposit, Text…read moreBanking,a fully Functional Phone that has all of the Online features available in the free app. I am from far Western Maryland and there are no Wells Fargos in my hometown. They need a few moren branch locations.

I've been a commercial customer of this bank for over 10 years. I have several checking and…read moresavings accounts, loans and credit lines held here. Slowly I am pulling my business away. This branch and the entire service line that I have been dealing with has gone downhill. No one responds to emails, returns phone calls and you are treated like an inconvenience when in the branch. I can go on with dealing with top corporate people, Michelle and Sabeena, that used to be very responsive and now don't have the decency to answer multiple emails. I know customer service at many banks has lacked but I would really do my homework before dealing with MandT s they are currently.

Terrible customer service. Stephanie told me to be patient after I sat at the drive through for…read more10minutes. Was considering banking with them because my mom has for years. But I'll be going to BB&T!

Most of my interactions have been through the car loan department…read more Applied well in advance of buying a car. Was approved easily and started searching online. I asked if we had everything we needed for our loan. Was told multiple times everything would be fine. You can probably guess where this is going. In the dealership finance office find out the letter they gave us isn't sufficient and we wouldn't be able to use them for the purchase. Beyond annoyed because I asked several times to avoid this exact situation. What good is going through the trouble of applying for a loan if you can't use it when needed?

I visited the Pikesville branch for the 1st time today and was very disappointed. Shanika Spencer…read morewas rude and nasty to say the very least. She yelled at me and when I told her not to, she called me out of my name. I told her to just close my account, she loudly announced " you only have 91 cents in there anyway" which was no body else business . Customer service is non-existent . The other teller , Shay Allen was no better . Deplorable , unprofessional, and just plain old nasty.

Needing to deposit a rather substantial check, I decided I had better go into the bank rather than…read moreuse the ATM or mobile deposit. I approached the counter and Bonissat enthusistically welcomed me to his station to complete the transaction. He was very efficient, offered to meet with me about investing some of the money into a CD and made sure I understood my bank balance. I declined the offer at this time and he was very understanding and accepting of me saying "no." Very professional and not pushy. He did need a little assistance from Harry, the manager. Together they completed my deposit and thanked me for my business at BOA. Both were very kind and positive. A great experience here with excellent customer service.

What has happened to Bank of America?? Tried to do a mobile…read moredeposit on Nov. 1 and could not complete the transaction with a message: you have exceeded your monthly allowed deposits, try again next month. (This was on the FIRST OF THE MONTH!) Tried again the following day only to receive the same message. Went to the bank to deposit AND drive thru no longer available. Went inside the bank to find one teller and a long line. It took over 30 minutes (not to mention drive time) to deposit the check the I should have been able to make a mobile deposit. I asked the teller why I was not able to deposit the check thru the mobile app. She said "did you call customer service?" What a joke!! There is NO CUSTOMER SERVICE AT BANK OF AMERICA ANYMORE!! Swiftly moving accounts to another bank.

If you need to get your money out fast, this is the place to go. It's a quiet bank. The service is…read morefriendly and fast.

I had to make an appointment to come to the Timonium branch of SECU because the Towson branch had…read moreno available appointments? Anyway, I made my 9:30am appointment online and drive to Timonium. They quizzed me at the door for possible Corona-19 symptoms. I needed a check for earnest money and got helped right away-- the whole process took about 5 minutes. Thanks, Alex, for the excellent service!