I like this chase bank location because it's convenient for me but every time drive to the atm,…read morethere is something wrong with it or it isn't working.

Very disappointed in Chase and Chase auto. Have been a long time customer of Chase and loved the…read morebank. Hours are convenient and branches are plentiful. I believed their customer service promises and believed they stood behind their words. However, when I needed Chase to honor their philosophy they sadly disappointed. Of most concern is that a Chase to Chase transfer of money from buyer of vehicle to seller of vehicle done directly was approved and unbelievably one week later I was notified the " funds were rejected" By the time this happened Chase Auto had released the car Title , signed and sent a lien release, zeroed out the loan balance AND send a letter from Chase bank AND Chase auto thanking me for my business and inviting me to use Chase in the future. As the buyer of the car drove across country with their new car and title I was informed that the loan was not satisfied and I was again liable for the full amount Believing in my heart that Chase had made a horrible mistake and would admit to their error and make me whole , INSTEAD I was told repeatedly that the car title was released in " Good Faith" incidentally this good faith excuse was used by multiple Chase representatives !!! Chase continued to insist it was my problem and until this day I have not received a satisfactory resolution. Even when my complaint reached the supervisory level - they remained insistent that car titles are released " in good faith that the payment will come through". Whoever heard of a car title being released by a bank holding a loan on good faith??? The answer is NEVER. My Chase days are now over and I fully intend to continue to tell everyone I can that they should not trust Chase Auto. Mistakes happen - that is forgivable - however the lack of concern or ability to right this wrong shocks me Stay away from Chase Auto - sadly that's the best advice and best review I can give. Attempts to enlist the help of my branch manager were largely ignored as well . The Assistant Branch Manager tried to help me but was equally powerless - so I should definitely point out that she tried to rectify the situation but was unable to help .

The drive through wasn't long or crowded neither was the lines inside the bank. Tellers were…read morefestive.

The staff at this branch are friendly and provide excellent service. It's so nice to work with a…read moreteller that recognizes me and asks how my family is. We were not able to access a statement online and the branch printed it for us. So nice to leave after excellent service and out feeling appreciated as a customer.

So many people in line to complain there were no seats in the waiting room. 2.5 hours on the phone…read moreand I am still not sure if they understand my issue after 28 years of being a customer. Luis an account supervisor could not provide a last name. He attempted to connect me to a manager, but none were willing to speak with me at this time, apparently Luis is the highest ranking supervisor on duty on the planet earth. ... and Citibank scratches their head wondering how could they possible only have a one star review.

Most frustrating bank with the worse systems. This bank has consistently disappointed and though…read moreI've always wanted to support my local businesses, they are being left in the dust by other banks. For example (and there are many), I called loan services to get a copy of my mortgage statement. They insisted I'm getting one by mail which when I said I didn't, the customer service obviously didn't believe me and told me to go check with my post office. Turns out after I called again and the agent was willing to figure it out...I was NOT getting a statement because I was over-paying my mortgage and therefore was not "owing" anything. Thanks Stephan at Peoples who was condescending and should never work in customer service - at least someone there was willing to figure it out. After that - I asked how I can get a statement even though I overpay my mortgage which I was told that I had to call back to get a supervisor. When I asked for a supervisor's name, they said they couldn't give me one or a direct line....so what, I have to call back and talk to Stephan again? Kill me - gonna close accounts as soon as I can

What a wonderful bank... The personal attention, kindness…read moreand courtesy extended by all of the staff at this bank is truly above and beyond. After several decades of business banking - and at several banks - the First Bank of Greenwich has, again and again, gone out of their way to help in all ways big and small, that I've not seen elsewhere. In an era where decent customer service is constantly diminishing, this bank brings a refreshing and helpful level of focus and attention that's unfortunately hard to find elsewhere. And as a small business, with little to offer in terms of fat bank accounts, I still seem to get attention and service at the 10/10 level.

I wish I could give The First Bank of Greenwich zero stars. Here's my experience:…read more I was originally planning to borrow $100K from Wells Fargo. The loan officer there, who was leaving to work at The First Bank of Greenwich, convinced me to apply with them instead. He promised to personally introduce me to the bank manager and a VP, which he did. At The First Bank of Greenwich, the VP required me to deposit $100K into an account in order to receive a $100K "secured" loan. Both the VP and the manager assured me that, within two weeks, this would be converted into a standard loan. That turned out to be a complete lie. Instead, they held onto my $100K for two months, during which I had no access to it, and ultimately informed me that they would not be approving any loan. When I decided to walk away and asked for my money back (I returned their $100K check, which I had never deposited elsewhere), they had the audacity to charge me $500 just to withdraw my own funds. In other words: they took $100K of my money, used it for two months, refused me the loan they promised, and then charged me $500 on the way out. I do not trust this bank and will never do business with them again.

I opened an account with them recently. They were kind and professional. They offer competitive…read moreloan interest rates and credit cards. Thanks.

I had been a client of members for about 7 yrs now and they had always been amazing, every single…read moreperson I had talked to has always been friendly, approachable, resourceful and ready to help with any of my inquiries. I had moved an hr away and I will still keep my accounts with them as I plan to continue being a Members Credit union client for ever! Special Thanks to Kathy, Kelly, Linn, Helen and Vanessa!

For the second time, we enjoyed a community event at Greenwich Bank & Trust. This time it was a…read morebook signing featuring Sandi Klein, author of Realtor Rescue. Val's Putnam Wine & Liquors once again supplied fine wines. Our prior experience here was during Arts on the Avenue when the food goodies were over the top.

The turnover rate of bankers is very high. They seem to use this bank as a stepping stone therefore…read morecaring more about their own successes than assisting customers. We had a commercial mortgage with GBT and it was an awful experience. So bad we paid it off in year 2 just to get away from GBT. On top of that, they failed to release the UCC1 after the loan was repaid. Their attorney is equally inept.

Convenient location. Very friendly staff, the managers make you feel welcomed and at home. Just…read morefrom my experience with this branch Chase as me as a personal client, potentially business in the future as well. The ATM can get a little crowded at times, but there are plenty of tellers ready to help clients. The assistant manager comes into my business distracting my employees, and speaking in Spanish which not every client can understand. He is extremely unprofessional.

Definitely do come here if:…read more - You want to spend literally all day at a bank with people who have a complete lack of regard for your time, as they only have one teller and one manager on staff - You want to sit in a location with only two chairs provided in the waiting area for the huge assembly of people vying for someone to help them - You are trying to open an account and give additional business to a bank that very clearly acts as if they could care less about receiving your money and incremental business After my trip, I recounted my story to a colleague who had the exact same experience. My first visit here will definitely be my last. Longtime Chase customer, rethinking based on this horrendous service.