I went in with POA papers and a letter from my mothers neurologist. she has stage 5 alzheimers…read more they wouldn't even look at the papers and told me they wouldn't enforce my POA. so if someone called my mom and told them that she needed to give them 5 thousand dollars, they'd do it. so they help the crooks. wow

I hate that they make the merchants wait for someone specific. That takes so long. It's an…read moreunnecessary wait! Then they have the audacity to take people standing in line behind me. And tell them " it's ok you can come on next she (me) is waiting for the other teller" No I am not I am simply trying to make a deposit.

I was very pleased with my visit. The bank is clean and modern. The teller was friendly and I was…read morein and out in no time. There are walk up ATMs in the front and two drive up around the back.

So on the fence on the rating. The location and building look a bit rundown, but the customer…read moreservice was on point. I was in a bit of a hurry, but needed cash so I decided to go through the drive thru. There was so wait and there were three lanes open. There was also a drive up atm, but I opted for a teller. She was wonderful from start to finish. She greeted me before I even picked up the tube to put my things inside. Service was quick and I was in and out in minutes.

Without getting into my specifics, please know that this group went the extra mile for me - and…read morecould have been "firm" like any other bank with rules, but also have a human side - which in the age of AI - is invaluable. The result saved me so much pain and suffering. Thank you Patrick/Gina

The absolute worst, most terrible customer service I have ever experienced. SunWest had a technical…read moreoutage\change that resulted in my online account access becoming disabled. They also will not allow me to make a payment over the phone--after calling 25 times with a 2 hour++ hold time after sorting through 'ai' menu slop. They claim I set a secret password that I never did and will not allow me to make my payment--despite having every relevant piece of information under the sun to verify my identity. They demanded that I visit a physical branch, quite some distance away, if I want to avoid having a late payment. This is not my first and will not be my last issue with this company. They are the absolute worst I have ever dealt with.

Gloria attended me very well. She was very considerate and listen to what I had to say. Definitely…read morea grade A service provider.

I had to stop in yesterday to make a deposit. Jennifer promptly greeted me and understood my needs…read more I must add that I have dealt with several other banking clerks within this organization. Unfortunately, I don't have all their names, but they have all been magnificent to work with, with great personalities and easy to talk to. I love that Copper State works with other credit unions, so I can do my banking locally while having my accounts in another credit union. I have been coming to Copper State for a few months now, and they have always been professional and courteous. They have made me feel like family and never pressured me to bank with them.

I have had to got into the branch many times. My luck Nellie has always been the teller to help me…read more She always has a smile and a pleasent greeting. She is very courteous and professional, it is a pleasure to work with her.

Nicole helped me open a business account after Joe made the process of reserving the appointment so…read moreeasy! They were both very friendly, so patient and not just trying to sell products. Nicole explained everything, answered questions and walked me through the process slowly. I am a happy new business customer and would highly !

Went in the Branch to Open an IRA and was told we don't open IRA'S in our Branches. What the…read moreHell.....The girl was Polite and it was not her fault but Corporate should do something. Their website say's they offer it but you go in the Branches and they say we don't do that here.

Great Customer Service…read more This location is one of my favorites. The customer service is really very good. I had to stop by Wells Fargo to get some cash for a birthday present for my nephew. I wanted some crisp new bills and that's exactly what I got. So nice that they actually took the time to accomdate my request. Great place for all your banking needs.

Very friendly customer service. Was able to get all of my questions answered in no time. They are…read moreopen on Saturdays which is a huge plus.

I've had a terrible experience with Desert Financial Credit Union credit card issued by Elan. I…read moredidn't use the credit card much because I had other credit cards with better rewards so historically they would let me know that if I didn't use the card they would close it. Since I'd had the card for over 20 years I didn't want to give it up and once or twice a year I'd make a purchase to keep it active which is what they told me to do. I received an email on July 1st at about 8pm that said "You have a new notice for your card ending in xxxx. Account Closure Notice is now available. To view your notice, log in to your account." This is what I'd historically get notifying me to use the card, however, this time when I tried to log in it wouldn't let me. Instead it said "It looks like your account requires some extra attention. Give us a call at the number on the back of your card, and one of our customer service representatives will be happy to help." So I called them and they told my account was closed July 2nd, and a letter was send on June 30th saying my account was closed due to inactivity. So no notice or opportunity to use the card before they closed it, all timed perfectly so that I didn't get the opportunity to do something about it. Interestingly, the supervisor I spoke to on the phone said they'd be happy to take a new application to open a new account. I told them that if that's how they treat someone that had their card for over 20 years, I wanted nothing to do with them. I have a near perfect credit rating and work hard to maintain that, quite upset that they care so little for someone who had been a client for over 20 years that they do this, and do it this way. There are better credit unions out there, skip Desert Financial

I have been a member of this bank for over 12 years. Yesterday I had the most troubling and…read moreupsetting experience with this bank spent over five hours on the phone with them could not login to my bank account. I had been doing this every day. Finally, I was told that there was a fraud on one of my accounts. I asked to talk to a fraud specialist no avail. I called and called asking for an explanation and was told the fraud occurred in Texas and call back NBAZ and ask for the fraud department. I still could not log into my mobile bank account again at 3:00 PM Friday I called again Told them I could not login still asked again to be connected to fraud department. Finally, I got someone and was literally crying to be connected. She said they just left for the day and will be back Monday. I am so physically and emotionally frustrated I will be switching banks ASAP. Customer service leaves a lot to be desired, putting at nicely.

I've been coming here a long time and I actually look forward to my weekly visits. When can you…read moreever say you look forward to bank visits? The ladies here are so friendly and I have such complicated deposits and they help pass the time and are never frustrated at what I need. They know their customers by name as soon as they walk in and genuinely all about your day and remember random things in your life you've mentioned. They always offer snacks and water/coffee and I know that doesn't seem like it's related to banking but if you've ever sat in a bank line you'd know how boring and frustrating it can be. These guys make it all the easier. They've never messed up my requests and I just can't say enough about them because I've never had any other bank like it

Please avoid this credit union. New tellers are not knowledgeable enough and have to ask for help…read morewhich delays my transaction. Requesting a current 30 day statement has been such a hassle, they keep sending me to the app when I need dates that are not on my statement yet. Being told by the teller I cannot withdraw a certain amount of money and having to ask her manager when it belongs to me. This credit union was great with customer service 3+ yrs ago. Closing my account and moving on

Great experience today while opening an account for my son. Joelle was awesome, helpful and really…read moremade my teenage son aware of how everything would work. She is a wonderful asset to first credit union and a bit sad to see her moving on, but happy she is moving forward with career etc. This location is clean and easily accessible to the I10. They participate in shared branching to make it easier when you're not close to a FCU to make a transaction. Debit card given on the spot with no waiting was also a plus. Thanks Joelle you rock!

Surly employees that want you to discuss your personal and business financial details in the lobby…read more-- instead of the privacy of an office. No, thank you.

Disrespectful and incompetence staff. Little to NO awareness of what customer service entails. Very…read moresad experience, will not return