opened a college checking account for my grad. There is a $100 sign on bonus we found out about 1 week after opening the account. they said they would not honor it because the account was already set up. I'm very upset that they didn't bring it up to us when we were there, in person, to set up the account. I am very concerned how they will handle other issues. Not customer friendly. Not impressed at all with Chase. read more

Excellent customer service by Caleb. Assisted with our family account and was very kind and compassionate re the circumstances necessitating my visit. Branch is also very clean and in a great location. Highly recommend others to request Caleb for any banking needs at the SeaCliff location. read more

We arrive at the bank on 8/25/2023 at about 12:15 noontime. It was rather slow and there was no wait but the one teller was already assisting a customer. Unfortunately to my dismay customer service doesn't exist at this bank. Leo Castro who stated he is the branch manager assisted us today. He looked at us and stated that he will make sure to do his due diligence and check company policy and procedures before he tells us no. That's the customer service I received off the bat. I brought in a third party check with both payees ready with IDs to sign off on the check and cash it out being that the Payer was Nationwide Insurance, a Chase Bank account holder. Leo refused to offer logical explanations and reasons for denying to cash Nationwide's Insurance Check paid to us. It is beyond belief that a national major banking institution can refuse to negotiate a check drawn on one of its own accounts. Leo was condescending and unwilling to engage in adult conversation when we asked reasonable questions to better understand his denial to cash a check drawn from their own account. And mind you this check was from Nationwide Insurance Company. Please tell me Nationwide Insurance Company has enough money to cover their own checks from their bank? Leo your demeanor and service toward us today was deplorable. Shame on you for putting judgement on us and making a call on the service you provided us from your own personal preference and assumptions and not by company policy and procedures. Which I asked for and you refused stating that it was privilege information. You also mocked us when we asked question's regarding banking stating, "How would you know, are you in the banking profession?!" How does a manager have the audacity to make prejudicial decisions in providing reasonable requested service? I feel sorry for the staff who has to work with you on a daily basis. I despise writing bad reviews but I felt my 'due diligence' to make my service provided by you today known to be rather unworthy of your title. read more

Chase Bank - Despicable service! - Banks & Credit Unions Near Me - Huntington Beach, California

I also like this Chase Bank location. I stop here a few times when I am not near any by where I live. Employees are real professional and courteous here when doing business. Parking is not so bad, and their ATMs are always working too. My go to spot now. read more

I wanted to open an Estate account for my deceased father, only to be to completely blindsided by Johnny Nguyen who was very unprofessional. I arrived early to our scheduled time only for him to not be at his desk and then once he showed up, proceed to tell me I'm 30 minutes late. This was not a true statement. He then proceeded to make odd comments about my father finances that had nothing to do with opening an account. Asked for papers and proof when I already had and they were sitting in front of him. Etc etc... Very disappointing since I've only had good experiences with this branch. Ma read more

Highly recommend this branch to anyone who's thinking about banking at Chase. The staff here is incredibly friendly and nice. Most recently John helped me resolve some issues with my business account. He went way above and beyond the call of duty by calling different Chase branches to figure out the problem with my account and giving me multiple update calls. Honestly I was surprised he followed up and actually got everything resolved for me! To have John put in this much effort to help me (someone who never visits branches in person and exclusively does mobile banking) speaks volumes about his customer service. Besides John, I've also worked with Charles in the past (several years ago) and really enjoyed working with him too. My mom's also worked with another person, and raved about him. Honestly you can't go wrong with anyone at this branch! read more

Today I visited Chase bank to ask Leo the Branch Manager a few questions regarding my Chase Private Client bank account. Leo answered all my questions and gave me great customer service. Truth be told this branch has be giving me great customer service for 10 years!! Leo is awesome and is the reason I'm a Chase customer for life!! read more

This branch has always been very exceptional. Everyone has always been very helpful and knowledgeable. Shout out to banker Johnny for assisting me. I only came in to open a business account. Honestly I did not expect this great of a service. Johnny went beyond what I asked for. Not only did he opened the account for me. He helped me set up online banking, credit journey, all the quick pays, and the extra bells and whistles from the Chase app that I did not know about. Johnny also took the extra step to make sure I get all my bill paid set up. They always say Chase bankers are pushy. I never once I felt pressured to sign up for anything. Everything recommended by Johnny were necessities for my business. read more

Rep didn't even know that chase was having Apple Pay issues , wasted clients time having them sit on the phone

I was very frustrated that I got my wallet stolen. I came into Chase for help. It was busy and I was anxiously waiting in the lobby. Then Johnny approached me and offer assistant. I told him what happened. He took urgency in closing out all my cards and helped reset my online banking. He got his manager involved and they called in to submit the fraud claim for me. I have tried calling Chase all weekend and spent over 2.5 hours and could not get anywhere. Johnny took care of everything in 15 minutes. He even followed up with me a few days after to make sure that all my money is safe. Truly appreciate the help. read more

I love coming to this branch. Never once I was turned away due to not having an appointment. This branch is very walk-in welcome. You can get everything you needed done here even if it's beyond banking. They have all the answers. This is because they have very talented individuals who work here. My encounter was with Private Client Banker Johnny. This guy really knows his stuff. He was very informative with all my questions. I had some questions regarding my 401k and some other minor investment inquiries. Johnny quickly got his financial advisor partner Chris involved. They helped ran a financial time line for me. Wow, they helped me discover things about myself that I didn't even know. They continue to follow up and now we have a great banker/ client relationship. Will recommend my family to come to this branch. read more

I had an issue with verifying my identity, and Jesse was extremely helpful in getting it sorted out. As stressful as the situation was, he handled it very well and kept me informed of the documentation I needed. Even in entering initially, I was extremely pleased by the customer service. Someone immediately noticed I was waiting and asked how they could help. I definitely plan on revisiting this branch for my banking needs. read more

So disappointed with Chase. Been a customer for many years and the service is in constant decline. Nobody stays in leadership positions you always have new managers most inexperienced and just a Revolving door. Fees are excessive and Ive been every level from private client to signature to soon gone! Just leave and go find a credit union who treat its customers well and have zero fees and great service. Oh yea no more safe deposit boxes either. read more

Amazing customer service, both Leo and Joel branch a manger go above and beyond!I would highly recommend this location for any Chase needs

This is a review of the bank, and is not necessarily about the quality of this branch where I have my account. My wife's credit card was recently lost, and a fraudulent charge appeared, which was promptly reported. It takes Chase a full week to deliver the replacement card, but they said they would take care of the fraudulent charge. Two weeks later, and the charge is still there, so I call again, and again, and again... a total of 4 times! I get the runaround between 2 departments, and they can't get their story straight. So they finally sent me to a third department, who quickly admitted it was a bank error and reversed the charge. This would never, ever happen with my American Express card. Previously, I tried to get a car loan from Chase. I figured that with my Private Banking status, and a FICO score in the 800s, they would at least have some competitive rates. Nope. A full point higher than another local lender, and they seemed so disinterested. So they lost my business to a competitor. Perhaps that should not have come as a surprise, because they had previously struck out trying to refinance my existing mortgage with them. With my perfect payment record and FICO score, I expected a competitive offer. Instead, they quote me a very average rate, but after they tacked on all of the exorbitant bank fees, I stood to save very little over the remaining life of the loan! So now I'm tripling my monthly loan payment amount to deprive them of the interest they would otherwise earn, and hasten an early end to my lending relationship with Chase. It's too bad that Washington Mutual was acquired by Chase, as I was perfectly happy with that relationship. Would anyone care to refer me to a bank that is competent, hungry for business, and understands customer service? read more

Joel you are the BEST!! Joel was able to calm me down after a looooong frustrating morning of dealing with Wells Fargo's 3 incompetent telephone operators and one branch teller and manager. So happy to be leaving Wells Fargo and joining Chase, a bank with super friendly, competent and knowledgeable staff! I truly appreciate all Joel's help and he did it all with a smile : ) !! read more

Came in around 3PM and needed assistance from a personal banker. I was helped by Steven Bui, and without going into the details of my personal finances, I'd just like to take a moment to publicly praise his services. He was quick, efficient, helpful, and courteous. Big banks get a bad rap (and probably for justifiable reasons) but when it comes to costumer service it's experiences like these that reaffirm my choice to bank with Chase. Thanks Steven! read more

Great branch location with employee's ready to help when we have an issue or question with our accounts. We recently moved our investment accounts. I love the platform and ease of use.Thanks Chase read more

Clean and safe location. The bank has tons of workers but one teller working! Line gets backed up fast! They need to have a procedure if three or more people are waiting, open another teller booth. If you happen to sit down for any services, they are high sales pressure to have you invest your money with them. read more

I don't quite understand why this branch, which is always busy, has ONE teller working. I don't think I've ever seen more than one at a time actually. Always a long and slow line at this location, manager is very courteous but that doesn't make up for wasting time in line. There is a lot of money in the neighborhood and branch, its their financial center. Maybe step up the customer service a bit? HB branch: staff more tellers! At least during the lunch hour! read more

I had a wonderful experience as this bank! Jason made it extremely easy to open an account and was super helpful. He took the time to explain everything and was respectful. I cannot say enough about his excellent customer service skills! Highly recommend him! Mahalo Jason! read more

No star! Horrible customer service, long wait, even 'manager' was rude & didn't like her job nor wanted to be there. Makes me appreciate my own bank a lot more. No wonder I never open up an account at Chase... read more

Great staff with experienced bankers. Leo runs the branch like a well polished shoe. Its day & night coming in to this branch vs others. Big perk about this branch is the teller staffing. More teller stations opened than anywhere in HB. read more

Professional staff, very knowledgeable Private Bankers, best perks for personal banking. Ask for Jesse! read more

This review is for Kathleen Dinh. Kathleen has done both of my refinance on my house. She is so helpful and does all she can to get you all the discounts she can on closing costs. She keeps in touch with me over the years and let's me know if the interest rates are good to get refinanced. She just got us a good rate on a 15 year loan. I highly recommend her for your mortgage needs. read more

I have been through all of Chase Bank's predecessors from Home Savings to Washington Mutual and now Chase. When I have had to use Chase at other branches, I have felt the service to be below average. Recently I was trying to edit my bank info on treasury direct to include Chase so I could purchase I Bonds. The treasury required a Medallion signature, so I went to my favorite Chase branch in Seacliff and talked with Joel. He told me that the bank manager was not in that day and that the person was the only one who could help. Joel then checked other branches and found that Lauren Hebert at the Brookhurst/Adams branch could help. It was about a 15 minute drive, so I scheduled an appointment and met her. I have never encountered a colder person. She took my documents, drivers license, made copies and gave them back. She then informed me that they would call next week, but that 90% plus are turned down. I left her with a feeling like I was a nuisance for taking up her time. On my way home I considered what it would take for me to close my Chase accounts and transfer my funds to one of our other banks. Since I have always been treated well at the Seacliff, I returned and talked to Joel. After several phone calls, he sadly informed me that Chase stopped providing Medallion signatures for Treasury Direct. I expected him to just say sorry and that would be it. But Joel asked if I had other bank accounts. I mentioned a couple, but they were internet banks. Then I remembered that my wife had a business account at Union Bank and I was a co-signature. I expected Joel to just say go there and good luck. But instead, Joel called Union Bank and confirmed that they could provide the Medallion signature service. I then went to Union Bank and they took care of Medallion signature and I was able to add both Union Bank and Chase to my Treasury Direct account. Thanks to Joel, I did not close my Chase accounts. It's rare to find this kind of service. read more

Clearly the best bank around. Leonard runs the bank professionally and with that small town feel. Hardly ever a wait, tellers more that happy to help with anything and do so with a smile. Special rates and fees waived for active duty and military veterans. It's an odd thing to say about a bank, but it is a pleasant place to do business with. read more

This place is a joke. I decided to transfer my accounts closer to home so I went to chase on main. Upon opening the account I was told $ 0 banking fee. Good deal. But now I see fees, so I called them to ask what is going on? Answer was: it was converted from Washington mutual not true I just sign up 3 months ago. They lie to get you in, then start adding fees. I am going back to my old bank (all 4 accounts). I hope there is more people like me. Is not the fee just do not lie to me to get me in. read more

Well today I got a rude awaking. Rude is the operative word. Let's face it, a bank is out for themselves. I am to get a credit of $80 in service charges. Like everything else - Buyer Beware. read more

Leonardo runs this branch and he is AMAZING!! Everyone here is SO friendly and helpful. Have my personal and business accounts here and this branch is SOLID GOLD. Love them!! read more

Talk about service!!!! Wow, Shane Quezada is a WEALTH of knowledge. He assisted me quickly and professionally with my personal banking needs while informing me of my options and other teammates that specialized in my business needs. With service like this, I'm surely a Chase client for life read more

I agree with all the other reviews saying the wait time is ridiculous for the amount of employees just standing around. I went in today to get a few documents notarized and even though there was essentially no one in the bank, I was told the wait would be an hour. When I came back and hour later, they were packed and I sat there ignored for 10 minutes until I just left. I will spend a few dollars and get my documents notarized at a UPS store but for the amount of money that I have with Chase, I'm a little disappointed. Scratch that-HAD at Chase. As soon as a few things are in order, I'm taking the majority of my money out of Chase. read more

all chase banks are super annoying. the way they train their rep's inside to hijack you at the door and then sit you down at a desk and go over every possible way they can add or subtract things to your accounts everytime you go in is one of the dumbest business strategies ever. its so annoying that now I just have to be ready to tell them to step off the second i enter the door of the bank, there is alwasy somebody there trying to get your attention to hijack you to sit at the banker desk so they can be all "oh i see you are taking advantage of our online bill pay, have you considered linking that with your home mortgage?" I dont have a mortgage, "oh have you ever considered buying a home?" no, i have not, "oh have you considered transfering all your cc debt to one of our low interest credit cards" I dont have cc debt, this conversation goes on and on for much longer, thus now I just have to b-line it for the customer service counter and hope they dont try to pull the same shennanigans. I know the reps are only doing their jobs but whomever is implimenting these programs for the chase employees needs to suck it. chase is annoying and now they are trying to charge me a fee for an account I signed up for, with chase bank mind you, that chase is saying "oh well sir we changed from another company and now things are just different and well because of a, b & c situations we have to charge you$8.00 per month unless you use your debit card 5 times per month. I personally do not like being told that I have to spend my own money. Chase is just another bank, good for them they are making billions but I hate them. read more