I love this bank and the people who work here. Very professional. Shout out to the security guard. Thank you!

The extended hours are convenient, but the fees on checking accounts are higher than expected. Customer service is okay, but resolving issues takes longer than it should. read more

Love their 360 accounts with no fees, and the mobile banking experience is smooth. However, finding a physical branch can be a challenge if you ever need in-person service. read more

I've been using Chase for a while now, but I'm not fully impressed. Customer service can be slow, and some of their fees seem unnecessary. I expect more for the money I'm putting in. read more

Worst customer service ever. I made an appointment to see a banker, not only they had me waiting, and they just sent me to the teller that ended up the teller only did a half job with what I told her. And the banker that I was supposed to see was never available and the other banker was just sitting there doing nothing but refusing taking me. Since the teller could only finished half of the job without the banker, that banker came back out and gave me a run around saying they need the documents that never existed and sent me away as he didn't want to work at all. read more

This is specifically a review of the Private Client services at the branch. It is sold as a service where, in addition to perks like refunds of ATM fees, better rates on mortgages, you will have concierge style service as well as investment and wealth management services from JP Morgan. The problem is that these are all actually "off the shelf" services and you must obtain them all through a retail branch. I had a good investment manager who, when he transferred to another branch, I followed. He then moved to a position at JP Morgan. I was told by the Private Client Hotline that I could, in fact, continue to work with him. I was then told by the branch's private client manager that I could not do so. Without authorization, she transferred my account back to this branch and placed me under a manager who failed to do the job, both in terms of carrying out brokerage instructions and addressing my wealth management strategy, which entailed paying down a line of credit before it reached margin. This caused significant losses as well as a period where I had no access to cash. As I tried to address the problem I was told that I had no choice in the matter and had to remain with this "advisor." I was unable to transfer the account to a different bank because the products they offer through Chase are all proprietary funds that cannot be transferred without liquidating and incurring taxes. Essentially, my money was stuck with an advisor that failed to follow instructions and gave bad advice when he gave any advice at all. I only was able to extricate myself from the situation because I indirectly knew an advisor at JP Morgan and was able to move the account over. Beyond the investment, most of the "services" offered result in them telling you call a call center that often gives incorrect information. I was unable to get information on a particular Chase credit card because "we don't offer that through the branch" and told to look it up on the website (I already had and had follow up questions). I had asked about opening a business account but, because my office is located in NYC, was told I had to go to a branch in NYC, rather than having them help set it up. One time I was simply told "call the private client hotline" and referred to three call centers, the last one which said I should speak directly with the account advisor because I had a "full service" account (could have fooled me) that I should deal with. To add final insult to injury, when my account invested in the same funds, was transferred to JP Morgan, I was told months later that the amount in the funds does not count towards the threshold for Private Client services, and without telling me the bank started debiting a monthly "service fee" for services they never provided. I would not recommend using this bank. read more

Incredibly rude staff, lately. Used to be way better customer service. I brace myself every time I go.

If you're banking with Chase in jersey city, ask for Destiny, one of the best and most helpful/resourceful bankers.

Had a great experience opening up a checking account here! I walked in at 5 on a Friday and was immediately greeted by a friendly bank teller and told where to go to wait for one of the associates to help me open an account. Stephanie was super helpful and made sure she covered everything with me. I already have a chase credit card, which gave me an added promotional bonus for opening a checking account. She also covered some other credit cards I was pre-approved for and did a great job of covering the benefits and giving me additional information. By 5:30, I had my new chase debit card in hand and was on my way. When I'm ready for my next chase credit card, I will definitely go to this branch to take care of it (instead of doing it online!). read more

Michelle helped a lot for the services I need. She not only helped me professionally and treated me as a friend. Convenient location, courtesy coffee/tea/hot Chacolate/ water. Even the Candy! All candy taker must clean their hands before eating! Thank you Chase bank at Jersey City! read more

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Apparently short staffed and everyone else walking or standing around in the bank can not help. Told me i could try another branch, when i asked if the could call them to see if they xan see me, was told no one is picking up and that I could try calling myself. PNC and Valley Bank are both l a block away, I opened and moved my account there. read more

If you're going to an ATM or just to deposit checks, have at it. But do not, for any reason, ask to see a banking manager or- GOD FORBID- a notary here. As an educator, I have to get things notarized for the state of NJ swearing upside down and backwards that I actually live here. So, I've been to this branch several times to see one of the three notaries. And every single darn time, they make you show proof that you bank there. That's fine. And then, every single darn time, they pull up your account... "oh, I see you qualify today for one of our credit cards"... "Oh, I see here you and your husband have joint accounts but you don't have an IRA with us..." STOP. PLEASE FOR THE LOVE OF ALL THAT'S HOLY.... STOP. So, in short, go to some other chase branch to do your actual business. read more

Just another chase bank. All of them are the same. Their staff is super friendly. They welcome you as soon as you step in. They make you feel comfortable. Keep it up ladies! read more

If you are a business account needing service, DO NOT BOTHER WITH THIS BRANCH!!! the manager is too busy opening up everyday checking accounts instead of giving customer service to existing business accounts. I set up an appointment, I was helped by a teller. The teller was nice, not her fault however business accounts need to have their separate division. read more

Wonderful bank! I desperately needed something notarized and I was told to stop by this bank where all of my documents could be notarized for free! The gentleman who helped me was very nice and the bank itself was very clean. read more

The waiting room was packed. When I finally got to see a banker, Michelle was unable/unwilling to help me with even the simplest of requests for my business. Incredibly unfriendly to boot. I'll be taking my business account elsewhere. read more

I drive 2 miles because this is the nearest branch to me because the one by my house was closed for good and having to make a ATM deposit and when I get there the harsh surprise of both ATMs not being able to except deposits thanks Chase Bank for crappy ATM maintenance read more

Was here waiting to open an account for over an hour and a half. Multiple people that came in after me have been seen. Once i was called into the office, i was told that a woman (who arrived approximately 45min after me) would be coming in the office to sign documents quickly before i was taken care of because "she was upset". Very poor customer service. If you're not the type of person to yell at people - as I am not - you will get completely disregarded. read more

I challenge anyone to try to get through to this branch by phone. The service is just plain bad, and it's possible that some of the personnel never made it past 4th grade. I would find another branch or bank if you are looking for an experience that isn't frustrating. I have been with this branch for about 5 years and seen a large turnover in the people who work there. read more

This chase location is great! Everyone is so kind and competent - all my issues and questions have been resolved in under 5min! Hector is especially great - I've seen him a few times for various issues and every time he was efficient and helpful! I highly recommend this location. read more

This is one of the worst banks for customer service. Staff is very knowledgeable and overall lovely but the wait is always horrendously long. I dread every visit. Today is more of the same. I've been waiting for 45 minutes with a a host of others. There's not even enough chairs to sit on. read more

This chase bank location is great. The staff was helpful me and my husband went in to open a business account for our new company and Hector helped us to open one. Hector was great at explaining how the business account works. Thank you hector read more

Came at 5:47 (13 mins before closing) trying to open a bank account and was turned away

Diara, one of the tellers is the absolute worst. Always unpleasant, unfriendly, unhelpful and nasty for no reason. You walk in the branch and her face is devoid of any joy or happiness. She doesn't say hello, just calls out "next person," does your transactions in silence, shoves a receipt at you and then runs off to hide. No thank you for doing business with us, no goodbye, no can I help you with anything else, no have a nice day, no nothing. This girl is a complete disaster. Every other teller I've encountered here has been friendly, personable and fantastic, but since I bank a lot, I occasionally am forced to deal with Diara, and her "service" or lack thereof, is SO bad, that it forces me to give this branch a 1 star rating. I don't get why she's there. Customer service is clearly not her strong point. Diara needs to go, and find a job where she can work somewhere in the back, alone, and away from people. read more

Been going to this branch for four years, and I have had excellent service, especially from Ronnie, who always remembers our family. I have had documents notarized, had mistakes corrected in statements, had support for any financial decisions or questions we had. My husband and I are both very happy with their customer service. What would be even better is for them to have safe deposit boxes. The closest Chase that has them is in Newport, and they are always full. I have to keep an account at Wells Fargo just to have a security box, and their rules and lack of service drive me nuts. read more