I love this bank and the people who work here. Very professional. Shout out to the security guard…read more Thank you!

The extended hours are convenient, but the fees on checking accounts are higher than expected…read more Customer service is okay, but resolving issues takes longer than it should.

20th Century Bank Meets 21st Century Technology = This bank across the street from the elder…read morecommunity. I have been transported to a time where Banks look like Banks - with a safe place where you feel your body is very protected. When I was looking for a new account, this bank felt like a small business, so I explored creating one. I went online to set up an appointment--easy breezy. I get text messages to remind me of the appointment. Stepping inside, I was immediately struck by a sense of nostalgia. The bank's design and layout reminded me of the banks I used to visit with my grandparents. It was a comforting and familiar feeling, despite the modern addition of video cameras at all angles. It was very smooth to open an account as the confirmation email informs you what documents you need to bring.

This new Capital One Bank branch just opened in late 2024. The atms were available prior, but now…read morethe office is open and staffed. The setup is pretty simple. There is a one security guard at the door and occasionally a person checking what people need. There are 2 private rooms and a customer service desk in the back. The customer service representatives are ok. However they seem to be bery limited in what they can do besides simple transactions and basic account maintenance, which may be by design. The layout and decor are modern and minimalist. There is ample seating along the wall for people to wait and that's about it. Overall, the experience was OK. However, if you need to get a lot done that doesn't require you to go in person, you may be better off with phone customer service.

I called customer service about a charge in checking account. I answered all their questions so…read morethe next the money was in my checking account. Later this month my request was denied and they took the money back. I called up and they said it was a temporary credit. This was not told to me at the beginning. I'm on social security it hurt me financially. I am changing banks. Bad banking practice.

I was quite impressed with how knowledgeable and professional the staff is in this Chase division…read more I sat down with one of the financial bankers and advisors (Ronny and Alex) and they took the time to explain everything for me and gave me some ideas in how to better manage and invest my money. I've never had a problem in this place....

I was very impressed with the professionalism of the staff and speed at which I was attended to…read more Nirmala was very friendly and answered all my questions.The entire process of opening an account including getting the debit card took about 15-20 mins. The location too was perfect for me because its just a 5 min walk from my place!

I've had the worst experience getting my title for my car with a TD loan since January and still…read moredon't have it resolved. Zero empathy, repeated incompetence and down right rude escalation leadership. Not to mention the prompting for calling is cumbersome--first 5 letters of last name prompt is unrecognizable as the English alphabet. I'm on my 9th trip to the DMV and you make them look good and we all know their reputation. Call me if you truly care. Meanwhile I'll be spending my time venting to anyone and everyone about this horrendous experience. Sandra Hansel

Bank is nice inside. That's kinda where the positive ends…read more Wait for a "banker" can be long so bring a book to read. The "banker" I had the pleasure of working with. Never introduced herself. Never said hello actually. Just garbage personality and garbage customer service. Long curly brunette. Anyway. Same stuff different day. Another bank happy to take your money and then treat ya like garbage after

Location with mortgage brokers, a premier account rep, cashiers. All entry is by appointment or…read morethrough the drive thru. Service is efficient and was able to get checks while stopping in for a cashiers check. No coins accepted at this time (rolled or not).

The tellers at this location are very friendly and efficient! Sweethi and Michelle always have on a…read moresmile ready to help! However, management and account specialists here do not have any sense of urgency for their customers. If the line is long you think they would jump on and help tellers... nope they do no even acknowledge the line and continue to talk about what they are picking up at the mall after work or randomly walking about. Today I was on line for over 40 mins waiting while 5 other employees just stood around and let one teller handle the line.

Lines during COVID here are extremely long no matter the time it seems but the staff are doing…read moretheir best. Unfortunately you cannot make an appointment for things such as certified checks so you are forced to wait online and then talk to a person regarding personal information through a speaker, which I am not a fan of. I understand keeping their staff safe but I wish they would come up with a better system.

Cash is always available for withdrawal and lots of locations in case one is busier than the…read moreothers. Appointments are professional and they give you what you need such as cashiers checks and setting up new accounts. They are good with kids too!

Horrible branch. No staff at the door to greet you or direct you where you need to go. The worker…read moreseen near the balloons was quite rude. Line is huge and slow-moving. I do not recommend visiting this branch.

I have a personal banker here, she is wonderful! When I…read morescheduled appointment online, she called me and made sure I will not miss it (I was 15 minutes late...) She advised me what to do to have things faster, what documents to bring and what I need to do with my accounts in the future. Then I went to tellers and guys there were also very good and efficient. Such a wonderful service! Thanks, everyone there!

Good customer service and solid account features. The biggest downside is that branch locations are…read morelimited, making it difficult if you travel often. Overall, a good choice if you're in their service area.

"Hear ye, hear ye. Come one, come all"…read more The bank is open with free checking with ATM Card (minimum $1000 balance) himmm...... I just love new banks it's like new crisp money to me and this one is lighted up like a disco. They advertise the power of red but the place is is mostly blue ? It is open 7 days, and they got safe deposit boxes and free coin counting like TD Bank used to do. So now finally I can lug the 5 gallon water jug with pinnies down here and buy meal a happy meal at the McDonald's next door. They also posted no ATM fees and that you get $75 bucks for switching from your bank.

I forgot which scummy "disruptive fintech" company had smug subway ads mocking bank branches for…read moregiving away pens and suggesting that Covid proved branches aren't needed. Maybe you're more tech-savvy than this writer, who was annoyed about giving up a BlackBerry for an iPhone. Maybe your own finances are Dogecoin-only. But if you're entering an actual bank branch, this is a good one, with super-nice workers, two ATMs and impressive PATH proximity.

This branch just keeps going downhill and is getting worse and worse with customer service. Now,…read morethe ATM is no longer open after business hours, which doesn't work for customers who don't work on the block during regular business hours. They only ever have one person working their counter lol. Need to deposit a check or exchange coins? It's at least a 10 minute transaction as the teller types in a thousand different prompts. Makes for a long, unnecessary wait in line. Need to use the ATM? They are regularly down and they can't even empty the receipt disposal bin between the machines. No attention to detail. Last Friday, before they posted a sign in the window announcing the ATMs closure, I was part of a group of 4 customers swiping our cards, trying to get in. They DID NOT post the closure sign, until weeks after they devote close. Lastly, how can you trust a bank where the video monitors display crashed Windows screens for years? Nobody could reboot the PC or simply turn it off? It's so unprofessional. How can I trust this bank location with the little details on a mortgage when the bank manager is OK serving customers a crashed computer screen FFOR YEARS!?!? I've been a customer at this branch for almost two decades... as more and more people are flocking to this area, why do they keep cutting back?