The good is the branch is in a perfect location. The unpleasant side is there's not always personal interaction with bank representatives when you walk in, the branches are not always senior citizens friendly who need help and support. It's sad that banks don't want to talk to you unless you have an account or a scheduled. Friendly customer service is turning to stone. This is happening at many financial institutions, but we expect better. Lastly it's a little disappointing that the drive through run out of fund to do your banking and that the inside the lobby is not accessible with a security lock to use after hours. Hopefully a change will happen in 2025. read more

This location was absolutely horrible. Before going to the breach I tired calling them by phone 7 times and no one ever answered. Was looking to get something notarized they said they didn't offer that service. When I been with Chase for more than 15years they have always offered that service. Over all experience was bad the guy was rude when I went in. I'm not surprised all the Chase branches around this area have a 1.5 or 2 star review. read more

terrible customer, no one was working, but they would not see us unless we had an appt. Someone was here to close an account, and they took them right. Go figure, help someone no longer wanting to be their customer and ignore a customer, wanting to expand the relationship with the bank. Chase has lost the meaning of customer service and still operates under the covid time frame BS. Chase get a clue!!! read more

Terrible service! Seems like a bunch of people are always more interested in interacting with each other than help bustomers behind the glass. The person sested at the entryway is ALWAYS on the phone and appears bothered by questions for diretions. Stopped by 2 weeks ago to se a banker, after waiting on the teller's line (!) for 20 minutes, I was told a banker will contact me to schedule one. Taking my business somewhere else.This is just ridicoulous at best! read more

Went to the bank I walked up to the front and the lady that ended up helping me did not say hi or even a word. I told her what I wanted to do, and yet she still did not say a word. She walked away and when she finally came back I asked if she found my account she said yes and said her computer wasn't working. Finished with my stuff and this girl did not say a word to me the entire time I was there only when I asked if she found my account. Poor customer service and the wait to get help was forever. read more

I hate banks and credit unions like this. Not only is the customer service terrible, but the ATMs are even worse. Let me at least deposit my cash don't need to talk to anyone. Can't even fix anything on your ATMs. They suck sorry to use that language but they truly suck. Maybe cuz it's like the south side. But still get it together. Chase sucks when it comes to this. Terrible. read more

Horrible customer service at this branch. They couldn't do a wire transfer for me today because of "low staff". They had a banker there and I offered to wait or come back later but they said I had to go elsewhere. I guess I just wasn't important enough. Oh and the banker? Well he was busy chatting on the phone. read more

This location does not care about customer service. Poor service, the branch manager or second level leadership needs to be reminded of this or they should find a new job. Terrible slow service. I don't know why I have not switched to Bank of America yet. If you're looking for a new bank. Go elsewhere read more

Poor management definitely stay away from this branch always a headache when dealing with this branch

Terrible customer service don't try to apply for a credit card, you will be accepted, then go to use your BRAND NEW CARD and have it be declined. Not to mention when you call in NOTHING is done to help you except saying wait 24-48 hours.... I APPLIED FOR A REASON, 3 days later still nothing and without my line of credit. Doubt there will be anything they do to remedy the situation other than a firm "Sorry" Do yourself a favor and go with a credit union who will be there to help you when you need it read more

This bank branch should be closed! Every time I go in with a question the first thing is, "do you have an appointment?" I explain that I need to start a savings account for my daughter and am told that I could make an appointment for tomorrow if I would like. What's with this appointment crap? You have five offices empty, some of the slowest tellers on the planet and appointments! So if you are expecting to talk with a representative about your account today, forget it! If you go across the street to Wells Fargo or (shudder) the Bank Of America you can be greeted and helped at the same time. read more

The manager Orlando is rude and power tripping! I set an appointment to set up a High School Account. I arrived 15 mins early and was greeted by a nice young man who was eager to help me. He said the Manger, Orlando would be right with me, as he was helping another customer. Once he finished with the customer, I was standing right in front of him, and the young man said, "she is here for an appointment" and Orlando with a harsh voice said "well.. just have her take a seat." No mind you, I was standing right there and he could have pleasantly told me that he would be right with me, and to have a seat. The seating area was "COVID19" blocked off, so I told him I was going to my car. When I returned he was unpleasant and hostile. He asked for my name and said I didn't have an appointment. Now I made this last week and all they asked for was my name. He was again very harsh and said I was mistaken because I would have been asked to provide my email. So he set up another appointment next Friday, not even trying to squeeze me in for the oversight. So when I left, I called for a manager and found he was the manager. I told him it was so rude of him to tell the young man to tell me to have a seat when I was standing right there. He started yelling at me on the phone and with a firm voice said, "I was in the middle of something, so I'm just suppose to drop everything to address you". I said yes... you're here for customer service! I told him in the time you answered the young man, you could have just politely told me to have a seat and you would be with me. Then he said, "No, and we have nothing else to discuss", as he proceed to get off the phone. So I said, who is your manager and he said "call the 800 number". The behavior is unacceptable, and is an indicator that he may be disrespectful to the young man under him, because he was harsh to him as well. This could be racially motivated as well seeing he is Hispanic and the young man and I are African American... just saying! I get very bad customer service in Laveen! read more

Went to the ATM and they don't have fees with my bank so that is a huge plus for me!! Appreciate them having an ATM in my time of need :) read more

Chase Bank - Banks & Credit Unions Near Me - Laveen, Arizona

This is the closest bank to my husbands work. He would never ever come here if it wasn't for that. Anytime he goes he has to wait a hour! There's always a problem with the computers and only 1 or 2 people working in the branch. We have never experienced this kind of service in any other chase in the valley like this! we go to the best chase in our opinion right down from where we live (cactus and Tatum chase branch) my husband said if He ever had money in this chase branch he would take it all out immediately. The bankers in there are also don't know what the heck their doing. read more

Let's be honest. The comments above are old and generous. This has to be one of the slowest Chase Banks I have visited. One banker working in the whole bank...for real!?! You have to be kidding me. First it took someone 10 minutes to be recognized. Then when a lady was called to attention instead of helping she leaves to find someone to help us. Again...for real... I can't with the lack of timeky customer service at this branch. read more

Horrible service. Dozen people In line. Ask to see a notary, apparently only 1 person in the bldg can handle that. Oh and she's 45 mins behind. And she has somebody waiting for her so it will be 45-60 minutes. I get the phone # for the branch manager....just rings and rings and then not even a voicemail box. Call the 800 line. Bad experience. Update: I came back 5 minutes later and got right in. No waiting! Who's the manager here..... read more

I don't know why people expect so much from a bank with tellers and bankers. Each time I've come to the bank, I get what I need done and the people are as friendly to me as I am to them. Never have had one issue or mistake made and honestly I find some of the population more irritating than the staff at the bank. People who don't know how to grab a deposit/withdrawal ticket or even know what the hell to do when they get to the window to be ready. read more

After years of enduring this bank i am finally switching. If u have time to wait for help, stand in line, or if u r really daring try the drive thru and maybe someone is working it and didnt just 4get to shut off the green light, or maybe today the ATM wont be shut down "for servicing" then this is the bank for you. The up side is that there is usually enough clip board holders standing around ready to appologize with an excuse ready and pen in hand to take your name and tell u its going to be at least an hour. Save yourself some time and cross the street to wells fargo read more

WORST. LOCATION. EVER. If you want your cashiers checks misspelled at least three times and when you politely ask for a correction to receive attitude, go here. If you want to stand in line forever and not be acknowledged, go here. read more

Worst Chase ever!! Every time I come in there's only 1 person behind the counter and a lobby full of people! Nobody ever greets when u walk in and the personal bankers act like they get paid too much to assist!! It's the closest location but the worst!! read more

These people take FOREREEEVEEEEERREEE especially when you need them then MOST!! Non reliable and do not trust you can count on ANYONE

Please make sure u double count your money if withdraw for teller before you leave the bank. They short me hundred from the amount I ask for. read more

Horrible horrible customer service , considering how small and how busy this branch is they do the bare minimum they rarely ever answer the phone. Appointments are rarely available and they give hardly any resources to set up an appointment WHICH IS REQUIRED at this location to guarantee you'll get service. Whoever is there to schedule appointments isn't doing their job , there's no appointment setting options online for them, and if you try to call for an appointment GOOD LUCK getting answer .... I can't wait to move from their area read more

If you have to withdraw large amounts of money... between 5,000-10,000 do not even expect to get the money divided on bundles of $1,000 while the branch manager "Omar" is there, today was the second time I have asked to have my money divided and is the second time that this person in a very rude manner approaches the counter where I am doing business with the teller and puts his nose into the transaction to say "We do not have that, " and he precedes with this none sense rumbling about this and that... In my experiences with other braches (have been a Chase customer for 10 years) this is the first time I have this issues. Last Saturday, I went to the branch on 24th St. and Baseline... and guess what? the teller wrapped and divided my money in bundles of $1,000.00!!! SO CHASE DO CARRY, PROVIDES this service.. Probably this young man is trying to show off some sort of mainly display to his female young tellers.. Who Knows... In the mean time he is providing a HORRIBLE customer service. I will be reporting this to the Corporate and BBB as well. read more

I wish I could enter no stars! I went in this afternoon and received the worst customer service and when I asked to see the manager, the guy said I am the branch manager! I think this bank's tellers and branch manager could all use some customer service training. I have been a client there for nearly 10 years, but seldom go inside. Now I know! I remember when I opened my account there, I loved it, in part, because the staff greeted me on arrival and were friendly and helpful. Being polite, slightly interested, and kind doesn't cost much, but it can keep customers. I'm going shopping for a new bank. read more

One of the employee, Alexia, was very kind! She was great at keeping up conversation and really pepped-up my day.

This is the worst chase ever the manager Heidi is so disrespectful! She looks upon the customers and when a customer wants to talk to her she makes them wait in the lobby for about 20 min not to mention that the wait at the teller line is about 15 min and when you finally get a hold of her and tell her your concern she basically tells you that you are wrong and she is right! She is so horrible!! This is my local bank and I have seen it go down!! Worst customer service on the manager side! I will not be returning to this branch! read more