On Tuesday my daughter and granddaughter and i enjoyed a very informative appointment with Peter…read moreIbrahim, Our initial intent was to open several savings accounts which he cared for very professionally but in addition he provided Important financial information related to the 13 checking and savings accounts I have and due to his input I intend to transfer funds into the Bank of America 12 month promotional rate account. Peter also possesses a very friendly but professional attitude and he is a definite positive asset for your branch!!!!! I have been a customer of Bank of America since 1955 when my wife was employed as a Bank of America employee in the downtown Los Angeles branch assigned to the trust department! Ron Kington

This place usually has very few people in line during noon time, BUT, the employees are either…read morechatting away or take their time to move to the next person. It is very frustrating how they don't try to help customer first. Branch manager is not so helpful either. It is usually 20+ minutes to get out just to make a quick deposit. Don't bak with BofA.

If you are looking to do a large transaction, avoid this bank as the work ethics of some of the…read moretellers are frustratingly slow and the ATM failed to process large withdrawals, so you have to wait in line for the single teller in this branch. Manager should observe the workers via the camera as there was a clear difference in the efficiency (between this male employee and the one female employee who took over). Literally has the pace that reminds me of sloth. Thankfully the lady who took over this male employee around 11A.M. literally expedited 3 people within the time the male employee handled 1. Please consider observing your workers and transferring the pay wages to like the female Asian employee who efficiently took care of each customer within minutes.

Wow I haven't been inside the bank in years so I had to come in today. My ATM card or a personal…read morecheck wasn't reading not sure which one was it. So I came in today wow there is so many changes. Fortunate or unfortunate there is only one bank teller, and is the day after Thanksgiving..... it wasn't busy lucky for me. I just can't imagine when it's busy anyway, problem solved good customer service hope not to see you soon.

I got the pleasure of working with Wandee Chang the Chase loan agent who handled my first home…read morepurchase. From the beginning she has been extraordinary in explaining the process to a new home buyer. Whenever I had a question or needed her response, she has been on top of it and took care of business. When I found a house and needed a new pre approval for the new price, I was able to get ahold of her in one call and she instantly started work on it. Because of this fast responding agent I was able to get my offer in ahead of many other prospectors and I am proud to say that due to this, I ultimately I got the house. This house purchase was the first time I had done business with Chase bank and her hard work on my case really reflects highly on them and the people they chose to handle this department. I highly recommend her if you want someone who will answer and return your calls on time and someone who won't put your case on the " to do later" list.

I definitely recommend this particular branch. Sadia Ilyas was exceptionally helpful. She is…read morequick, thorough, and efficient. She provided excellent customer service as an Assistant Vice President and Private Client Banker. ~Tess~

I have been using this branch of BofA for quite a while now, and it's considerably above average,…read moreas far as service quality goes. YES, they absolutely need more tellers! No doubt! But, that's the fools in the CORPORATE OFFICE, located far, far away in Charlotte, North Carolina. I can't blame the people in this financial center if the corporate office does not see fit to supply enough tellers to handle the amount of transaction they routinely process! In fact, the ONLY reason they only get THREE STARS is because of the losers in the corporate office! They are the ones who create all the problems for customers! The tellers themselves are fast and efficient and most of all, congenial and willing to help you accomplish your transaction. The idiots in the corporate office force the tellers to do far more than is needed for each transaction. So, that is why each customer takes seven and eight minutes to process. And, that is why you are forced to stand in line waiting so long. They recently upgraded the furniture in this center, so the decor is pleasing and acceptable. If you need to wait for service, the seating is comfortable. If this financial center was not part of Bank of America, then they would get FIVE STARS for outstanding service. You see, it's the corporate office that creates all the problems. The corporate office simply does not understand how to run a bank! This is why they ended up with all sorts of non-performing loans back in the sub-prime crisis era! This financial center was not responsible for any of that stupidity! That was all corporate behavior! Oh, and Zelle? Did you lose money to a scam through Zelle? That incredible stupidity was ALL thanks to the little beginners who work in the corporate office! You cannot blame the individuals here, in this financial center, for the stupid decisions that are come out of the corporate office! From my own perspective, this financial center is outstanding, particularly the individual tellers, who work tirelessly to process all the daily transactions. If you are not satisfied with your current bank, because well.... maybe they engage in stupid fraud to try to add more accounts. That would be YOU, Chase bank! Then, walk in here and give these people in this financial center a try. The people are all nice, in spite of how little the criminals in the corporate office choose to pay them. They try hard to give you the services that you need. Even when the corporate office refuses to PAY them a LIVABLE WAGE! Oh, and they recently took down those stupid PLASTIC DIVIDERS that forced you to hand everything through a tiny slot at the bottom. So, that was a welcome improvement. Banks in general just SUCK, as far as ethics and integrity are concerned. Lately, they behave more like criminals, engaging in all sorts of fraud and underhanded behavior. It's the GREED in the CORPORATE OFFICE that drives this sort of behavior. But, from what I have seen, the people here in this particular financial center are all dedicated and behave with honesty and integrity. And, in this day and age, that's definitely a rarity! Keep one thing in mind, though. No bank can help you if you handle your financial matters like a fool. Spending everything and then paying one late fee after another? You can't blame any bank for your own financial stupidity. But, if you can manage to keep your accounts in good standing and you simply need a no-hassle branch to service your needs. Then, this particular branch would be a good choice. There are so few tellers, so I usually end up waiting in line to use Eunice, because her skills are exceptional. But, all the tellers here deliver great service. But, remember one thing. It's the corporate office that sets the rules that each financial center must abide by. They are driven mostly by greed. So, if you are not happy with a bank, it's almost certain that the corporate office is the one to blame. Not the individuals in your local financial centers! I would give this particular financial center FIVE STARS if they were not associated with the complete losers in the corporate office in Charlotte.

Went into this branch. Safe to say, I'll never be back. There's a separate "Business Clients" line…read morewhere if you pay for a business account, you're supposed to have priority in a separate line. However I can tell you that they don't honor it at all. I was standing in this line and they let other people cut in front from the other line. And then it took so long that I could have stood in the regular line and people who came in after me got service before I got to the counter... And I was the first person in line. Stood for over 25 minutes. Not sure what the purpose of a "Business Clients" line is when they don't honor or appreciate their business clients at all. I WOULD ABSOLUTELY NOT BANK HERE IF YOU WANT TO BE VALUED OR EXPECT DECENT CUSTOMER SERVICE. Closed my account.

This place is definitely a 5 star location. The reviews from 6-8 years ago affect the review…read moreratings. The current manager is awesome and the staff are amazing. I walk in with happy and walk out even happier knowing I am banking with one of the greatest banks and its location.

Thank you to the staff at Citibank on Valley View (in Cypress). I went in on Tuesday July 22nd…read more2025 and RAQUEL MUNOZ "took care of me" (again). RAQUEL is always pleasant and professional. The entire staff there every time I go "seem to care about their customers". Thank you Citibank for having "GREAT STAFF".

I would like to Thank the entire American First Credit Union Family, especially Tiffany Cleveland…read moreand Lisa Davila for guiding me thru the Loan program. I originally stopped to the Buena Park branch to have my accounts looked over due to some fraud/scheme scenario. American First contacted me and urged me to hang up the call on the other line because I was in the middle of being "scammed". The bank rep. froze my account and urged me get to a branch ASAP. Tiffany Cleveland listened to my situation and began to help me out. As she was working away she informed me that I could apply for a Consolidated Loan and how much money I could save. I agreed. Lisa Davila then contacted me and she carefully explained the terms and she answered all my questions. American First Credit Union saved me from getting "Scammed" , thanks also to the representative who began all this with a courteous and quick phone call. The entire staff is Great and they taught me how to handle these types of situations in the future and how to better protect my financial growth. If you're looking for a Bank to look out for you the Customer and we'll being get to one of these locations. Again, THANK = YOU and be well.

I'm having a problem logging on. It's asking for an otp code from a number that has been…read moredisconnected and I attempted many times to get the problem fixed. I called customer service and they changed the number , but it still has my old number.

Ariel was so wonderful to me guiding me to be able to use the app to do my banking. I came into the…read morebank frustrated with corporate for wanting to charge my account because I wanted to have a paper statement. I am 71 years old and I struggle with technology. Ariel sat very patiently while I was fighting a meltdown from forgetting my code to open my phone. Forgot my password as well. She did not make me feel stupid. She was so supportive. You need to remember that there are baby boomers that are still struggling with technology. To charge a person $5 for a statement is ridiculous and not fair. Because of Ariel, I kept my account open and am forever thankful to her for hanging in there with me. If I was her boss I would definitely give her a raise!!! Thank you for having people like Ariel representing your bank!!!

Em was so sweet and so helpful. My mom and I came bumbling in with uncertainty and a slight chaotic…read moreenergy and she handled us with care and empathy and kindness! I'm in my early 20s and I honestly don't know much about what I should and shouldn't be doing. She gave us more ideas on how I can be effectively sitting on / spending my money. Wonderful person! (Also very pretty.)

I love my bank /credit union!!! They are awesome ! I have…read morebanked here since the 1990's !! They have ATM's in Stater Brothers stores (which is super convenient!)

My youngest son is in high school in the special needs program. He is currently working (working…read moreability program) he actually gets paid by the school district and we decided to open his first time checking and savings account. I bank with Chase.....Just never have wanted to change. Wow this bank is old school. Lines almost out the door. I was blown away, also quite big inside. We didn't make an appointment so we waited about an hour to see someone. Luckily my son didn't mind (he was to excited) Nadia helped us, she was fantastic. She was very welcoming and communicated with my son (brought him out of his shell) went above and beyond helping us. Thank you so much, of course I ended up opening an account here as well :) will be transferring soon. THANK YOU!!!

If you haven't already swapped your bank accounts from corporate run institutions, I would…read morerecommend Sea Air FCU. They offer share branching that make it convenient for you to bank where you are. The app is super user friendly. They don't stick you on fees like corporate banks do. Switch now!

From the owner: Sea Air Federal Credit Union is a member-owned not-for-profit institution. We provide savings,…read morechecking, investment accounts to help our members manager their daily financial needs. Sea Air FCU also offers personal, vehicle, boat and home loans.

I love this bank. After switching from a larger bank which charged us for everything i.decided to…read moretry Pacific Premiere. Once I entered the bank I was greeted and met with Gabby. I have to tell Gabby is wonderful. She's patie t and explains everything. Whenever there is an issue she handles it quickly and professionally. I am planning to move all my accounts here due to the excellent employees at this branch. Each time i walk in they greet me by name now. Unlike bigger banks there are rarely lines and they have multiple tellers.working so.yiur wait is not long. Thank you Gabby for welcoming me and for your professionalism and everything else you do.

Pacific premier bank has the most helpful and friendly employees taking care of you in any way you…read morecould hope. This bank is perfect for small business because they are always willing to help and work with you in any way you need! Thank you so much Pacific Premier!