Very un organized and un professional. ATMs don't work and they don't provide the proper maintenance.

Stay away from Chase bank specially if you're a business owner. Deposits take over a week to clear. Every time u speak to a representative to ask why, they have a different excuse. Worst banking experience ever. read more

this place is always full , waiting is always 30 mnts, they know is one of the busies but they dont hired more ppl . ridiculous

Went to my branch in east los Angeles on Whittier bl. Got cash advance to put in my checking, they declined the card I used. Later checked on Balance of card later and sure enough the transaction was done and the card now shows money withdrawal but chase has no record, now doing an internal investigation, something very fishy going on here. They ask me to use my debit card and enter pass code and they have no record, yeah right BEWARE! read more

I always come to this Chase to do my business I have no problem with them,they are nice and friendly. One problem is the parking I park on the street. read more

Came with elderly parents to get support about IRA accounts. Customer service was horrible. Very dismissive of older folks. Rude, the ladies here need to be retrained on customer service. Do not recommend this branch. They are a disservice to the community. Please, Chase, do better with getting people who are willing to help all people regardless of their age and appearance. Went to a different branch next city over, completely different experience!!!! read more

Busy location but they never have enough bank tellers so the line always get long. Should do better read more

Chase Bank - Long line - Banks & Credit Unions Near Me - Los Angeles, California

this is the worst chase branch the line of people is always long and the tellers are really slow but the worst its that all the employees have a reserve parking and the clients have to go all way to the back of parking lot read more

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This place has a really loud sound when using the atm or waiting in line for the atm. They should look into probably only heard when outdoors ! Not coming from the actual atm but just standing at the location made my ears hurt. Stay safe read more

If there was an option for no stars that would depict the service of this chase bank. Wasted my time coming here during my lunch. I work for the county in commerce and tried to cash a check here, they had an issue with the expiration date which happened to be day of. Went to my chase bank near home and they cashed it, no problem. Don't waste your time giving this chase bank a chance. read more

The teller Maria has you wait in line while she talks to customers about personal problems and has you wait in line, after she saw me leave the line and give her a dirty look she stopped talking to the customer.. too late I already left the line cause Maria wants to get paid to chi chat! Chase needs to retrain her. read more

Chase Bank - There's the lazy Maria - Banks & Credit Unions Near Me - Los Angeles, California

Do not do business with any Chase bank. We looked into refinancing our home and the hoops they had us go through just to in the end say sorry you don't qualify and NOT be given a reason!!! What in the actual fuck? We got scammed out of $700 dollars they asked us for as a deposit to refinance, they give you a list of documents a statements, paystubs and taxes they want and they run your credit continuously through the process causing it to drop which is the only thing I could think of would have us denied, then they deny you because you don't meet the qualifications which literally they just said the bank made a decision to deny the application and that's it nothing you can do about it and they keep the deposit. Never mind the bad customer service and long lines but anyone who has their mortgage here is at risk of being over charged or fined or they will find something to hold against your mortgage! BE WARE!!!!! read more

I always tried to speak to a banker but the waiting list is always full and today I decided to stay because there was no one waiting. Let me tell you I have been here since 12:00pm and it's now 12:43 and I'm still waiting. Some bankers are not even doing anything, I'm so mad that this always happens when I want to speak to a banker. read more

I opened a account at Chase Bank so my renters can deposit the rent money instead of me having to drive from Bellflower to Perris to pick it up. Today, after just 1 week of having my account my friend went to deposit money in my new account and she is told she can only deposit a check. What kind of BS is this? Is money no longer used in the USA or WTF? So, pissed when she messages me I asked her to hold on and let me call them. So, I call and guess what? I was told she can only deposit a check or money order. SMH I told the guy I guess I will be coming in to close my account. I still can't believe this. I guess I'm glad I didn't have part of my retirement check transfer over for direct deposit. Going in tomorrow morning to close this account. Wow read more

Chase Bank - Never heard of any bank NOT accepting cash for a deposit. Have you???? - Banks & Credit Unions Near Me - Los Angeles, California

I Want to thank this bank ,I missed my monthly checking account fee and they waived the overdraft fee.It was very helpful at a time like this. read more

Chase Bank - Visit to Chase Bank. - Banks & Credit Unions Near Me - Los Angeles, California

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Wow this chase is amazing. Clean and organize. With a lot of tellers to help out it gets pretty busy but it is worthy they help you a lot even they do whatever it takes to fulfill you needs. I love my first time experience here. I need to thank Daniela for helping me out it was amazing. Hopefully there could be more chase like this one i am still wow with a big smile on my face dawn really fantastic experience love it. read more

I want to give this a -5 Star this location and the bank chase itself. I was about to make my last payment of my mortgage and to my shock wasn't able to bc of a late payment of last year. I have prof and documentation of all my payments and showed them that I have not missed a payment. The bank without evidence insist that I missed a payment and will not take my final payment until I resolve this issue. Fuck this bank and everyone in it read more

Really??? You call yourself a bank??? One atm machine (working) a line a block long and it turns out the machine is not dispensing cash. No signs for the other broken machines, no employees helping. Ugh!!! Main reason for banking with chase, atm availability, well now that I use them I see not so much. read more

Am sorry my experience was not pleasant here ... Long long line during the lunch hour with 3 talkers open!! Manager took no action to help line read more

The service at this bank is really bad and I wonder if staff feel they can speak to people the way they do only ba use it is located in a under served community. There's about 36 people in line- that I've counted, but still counting them as they walk in. And only about 3 tellers. I wonder if this is because today is Saturday? Or if this is the common practice here. A woman went up to the banker to ask what was going on with the wait, and the banker rudely told her she can do the transaction herself online if she did not want to wait. There's at least 15 additional people waiting to see a banker. All together, you have at least 50 people waiting to be helped. And by the way, the ATM Machine kept my deposit (checks) due to technical problems. Now imagine if I needed that money immediately? It's terrible that people in this community have to get this type of service. I wonder if this would be the same if we were in West LA. read more

Very bad customer service. Drove here to deposit a check that had writing over the account number, but when I asked them to do it they said you're at the wrong place. Then they told me I should've went on the app to look at this location does not do manual deposits, they only have kiosks and no way to manually enter anything. I said I used Google to get here and they said well I'm sorry you're going to have to head to another one, and on your way look at the sign outside. Funny thing is, when I looked outside it was just a normal Chase sign. Is this the future of chase? read more

I asked to come into this location due to fraudulent activities. I came in and immediately at 11/28/15 to this location to sign in on the sheet to be taken care of. I waited easily over an hour before I was called. Don't get me wrong I don't mind waiting for my turn. My problem is that an Chase representative named Dixie (bald head male) called up a person I clearly know came well after me. Dixie did not even check the sheet to call out their name. They simply just walked right up to him. Perhaps they were asking for a new credit card or loan for a house, truth be told I don't care what the reason is. Am I not a valued customer too? Everyone needs to wait their turn. I'm not an exception nor is anyone else. Dixie- it may behoove you take treat all you customers the same. This happened around 3:20pm. read more

Time is money? I don't think so! Worst bank I have never been to, only 2 tellers work in the front, it looks like waiting for the new iPhone coming out! read more

Chase Bank - Only 2 tellers work in the front desk, it looks like waiting for the new iPhone! - Banks & Credit Unions Near Me - Los Angeles, California

This branch has very unprofessional personnel. This teller was not helpful at all and she kept cutting me off and asking if I wanted my exchange money back. When I asked her a couple of questions, she kept saying that's what is shows in my screen, then asked me again if I wanted the exchange money back. I told her she was not being helpful at all and she replied "ok," I stated again you're not being providing good customer practices and she again said "ok;" so I said it is ok for you when a customer tells you you're not being helpful, she denied she said that! No wonder this branch has low rating. read more

Hey! I just wanted to say that with my experience here so far was not the greatest. I kinda had the vibe it wasn't going to be so great when I saw this place being kind of empty. I asked to be seen by a worker here and she forgot to do me a one last thing to my debit. When iwent shopping my card had gotten decline. I was so upset over this! I was embarrassed! I had to go to another one in in Los Feliz ca. Which they did a way better customer service and she helped me finish the problem I had with my last debit. read more

The place is somewhat busy but some of the employees really aren't keeping proper check of customers waiting in line or in a list. There are a few great employees but majority of others makes the place get a low rating. read more

Super unprofessional! My husband made an appointment we got there on time just to be told we had to wait 1 hour and wait for everyone else to be attended to because the person who scheduled our appointment wasnt working that day. We left and went to Wells Fargo, no wait and super polite staff. read more

Came in and was helped by Patsy Millan and she was awesome!!!!! She was very nice and personable suuuuper helpful

Personally I do like it here. Of course there is usually a long line but in reality that's all banks so why complain? The tellers here are very friendly and helpful. Much better than some banks I've been to. Every time I've gone in it's been clean and I've been greeted. It's also convenient for me since it's close to my house. read more

The costumer service is superb, always willing to help. My number one bank in all honesty.

I came on a Wednesday morning and the place was packed. There were about 14 people in line before me and there was only 1 teller at first. After about 10 minutes, another teller opened up. They don't have ATM machines so everyone needs to visit a teller in order to do anything. It took me 20 minutes just to pull out $100 in cash. Rather not waste my time and go somewhere else. read more

I can't stand this branch. 2 tellers on a Saturday morning 13 people in line and only 2 tellers!! Come on. Really! I've been here before and I should t come here but I always figure maybe just this o e time they will have it together. They even opened the doors late. I hate it here. I could cry. Staff just blows too. Over dressed monkeys read more

First time coming to this Chase. First thing I notice is, you have to pay for parking??? I saw a parking guy in front of the parking driveway with a sign with rates. I assume you have to pay for parking. I didn't have time to spend to figure this out because I'm in the rush. Second I walked in, it's very spacious bank. I looked around, there isn't 1 ATM machine. Like what the %^*! Is this? Chase, are you really that poor that can't afford even just 1 ATM machine?! Okay fine, no ATM machine, then this location should have better work force. It's 2:33PM, you only have 4 tellers? You kidding me? This like is like 15+ people here. It's waste of time. Don't come here, might as well shut this location down. No parking, no ATM, lack of tellers but whole bunch of bankers. Chase open this bank in this location equip no basic equipment. I felt like I'm back to the 80's. Peace out. read more

Chase is my favorite bank because the employees are very helpful and kind. One of the best banks EVER!!

The Chase bankers here don't like to help people. I asked to have a returned check fee waved and the banker assisting me refused! Went to another chase and had no problem getting the same fee waved. I returned and told the manager about the poor customer service and he did not seem to care. read more

By far the slowest bank I've been in a while. One teller was being rude to someone who's card wasn't working, she complained to him that his card was dirty many times, loud enough for all is to hear. read more

This bank allows people into taking money out of my accout mulitiple times with out notifying me of thier actions, every month i am overdrafted by them and they dont tell me im overdrafted until i end up paying 45$ because they didnt notify me, i was overdrafted 5$ didnt get told and ended up paying 45$ for a 5$ fee, i strongly recomnend noone bank with them , thier customer service is horrible i have been hung up on twice while calling to find out info on my account and when i call back they place me on hold and blame me for the overdraft fee for me not checking my account reguarly read more

This is the worst Chase bank branch. It's so busy and they only have two tellers. I would never bank here.

One of the worst locations I've ever been to. Service is dull, the lines are ALWAYS so long, its in a horrible location, barley anyone working, never again. read more

Never again came her 3 times and every time I came they open late never at 9am like there supposed to and only 2 bank tellers which is horrible very slow and tellers are rude so today I called corporate to complain hopefully they will do something read more