The employees at this Chase are so lovely and friendly. That alone would make me go out of my way…read moreto come to this branch! Pilar specifically was extremely helpful and also put a smile on my face!

Came here on Saturday around noon to open a couple of accounts. The place was dead. There were…read moretwo tellers and one customer service rep. . The customer service rep was helping a customer. One teller was helping a customer, the other just standing there and I was next in line. When I walked up to the teller I said I was there to open a couple of accounts Her reply was well we're busy today. So I asked if there was no one available and she said let me check. She walked inside one of the offices where another customer service rep was talking on his cell phone. She came back out and said their day was completely booked and she could make an appointment for Monday. I guess I will continue with my credit union even though it's far and inconvenient, at least every time I visit the credit union there is always plenty of reps to help everyone out

This review is specifically with my interaction with Annette. Came in late afternoon on Friday. I…read moredidn't have my account info but Annette found it right away. Super kind, great demeanor, fast and efficient. I was in and out in minutes and Annette made the whole process fast, easy and very pleasant. Thank you!

I was in the area for Breakfast. I was planning on having Breakfast at a CASH ONLY place (Wendy's)…read more Once I arrived I realized that I did not have cash in my pocket. I figured no worries there is a Bank right across the street. I have seen this Bank 100's of times but never stopped, come to think of it I have never really seen anyone go inside. I pulled out my ATM Card to withdraw maybe $40 and I was hit with a $3.00 service charge. The ATM looked like I just stepped out of a DeLorean after hitting a speed of 1.21 gigawatts. I was lucky this machine even worked. I despise greed & this business just made my list of places I would not pee on if they were on fire. I know that is harsh but when this business fails they will probably eventfully asks themselves what they could of done differently and not being so greedy will probably never make the list and that is sad. I will make sure I have money next time around. I will also make sure if I hear someone talking about having to hit up the ATM that I tell them the service charge that is going to be associated with their transaction and hopefully change their mind in giving this place one cent of business.

I forgot my ATM card and needed to do a deposit, so I walked in, got in line and started to…read morecomplete paperwork. Staff noticed and made the correct assumption that I'm doing exactly just that. So, he asked to make sure, "Are you doing a straight deposit?" Yes. "You know; it would be a lot easier if you used the ATM..." (I really hate interrupting anyone while they're talking, but had to in this situation.) "I know. But I don't have my card." (Duh...) He lets out an uncomfortable chuckle, "Oh. Well. Next time then." What the heck was THAT?! What's even more annoying was that I was next in line! I've been to this bank tons of times mostly to use the ATM. I've also done other transactions that required the assistance of a teller. But THAT was a first. Here's hoping it's the last.

ATM skimming warning! My ATM card got skimmed using the machines on the south side of this…read morebuilding on 03/12/26. Protect your PIN when using these units!

for the past 40 years b of a has been great, but Michael A., senior banker at manhattan village…read morebank was exceptional. i walked in at closing. he gave him his card, said sorry we are closed, send me an email and i'll take care of you. he went above and beyond. called me before they were opened, and had to document ready for me when they opened! thank you Michael and well done bank of america!

I went to this Bank of America location because I had closed my accounts in 2024 and needed copies…read moreof my bank statements for the year for tax purposes. I was told at the Marina del Rey location that I could only do this by calling BoA customer service. I was unable to get past the automated responses since my accounts are closed. The system just hung up on me. Frustrated, I got in my car and drove to this Manhattan Beach location. I was helped right away. Lorena printed the statements. I was treated well and with respect. I wish all locations had the same level of service. Maybe I would not have closed all my accounts. Thank you, Lorena. I appreciate you.

I just want to take a,moment to recognize Silvia Aguilar for her amazing service she provided…read morethroughout this process of my loan. She was professional, attentive, and went above and beyond with her follow-up and communication.Silvia made me feel valued as a customer she heard me!. She ensured that every question and concerns was addressed. Her dedication, patience, she truly stood out and made the experience much smoother.Silvia is an incredible asset to Kinecta. Employees like Silvia are rare, and her efforts and dedication deserves to be highly recognized. Thank you Silvia for your exceptional support throughout this process.

I have been a Kinecta customer for years, but I have never been inside a branch because I do…read moreeverything online. I finally visited a branch because I had a boatload of coins that I wanted to deposit after learning they have a coin counter that is free for members. This branch is small, but the customer service is like a 5 star resort. I was greeted immediately and the associate that helped me guided me through the process of how to use the machine. What a great amenity to have at a bank.

There are certain places that just feel like they were meant for you, and for me, it's this US Bank…read morebranch right here in Manhattan Village. Whenever I'm out and about--often right before I head off to enjoy a meal and return to one of my homes--I find myself popping in here. While I've visited other branches, like the one in Gardena when I'm running errands, this location is home base. It's truly where I've found "my people." My Dream Team The service here is consistently, wonderfully pleasant, but there is a special trio that makes every visit a total highlight: Carina, John, and Karen. * Carina: Not only is she incredibly helpful and kind, like me lol but we are fashion soulmates! We have the exact same taste in trendy jewelry and style, which makes our chats so much fun. I adore Carina! Love Herrr! * John: He is a master of style! He dresses with such flair that he reminds me exactly of how I style the mannequins in my own businesses--the kind of look that turns heads and sells itself to clients all over the globe. * Karen: She is, without a doubt, the second-best "Karen" I have ever known in my entire life that is a sweet, genuine gal, and helpful. Why I Keep Coming Back I'm a very outgoing person so I don't just want a transaction; I want a real customer service connection! Every time I drop by, these three provide the most delightfully positive, upbeat service, and we always get into the most interesting, random, and funny conversations. It's never just "banking"--it's a social visit with friends who happen to be total pros at what they do. Honestly, I hope they all get promoted, showered with raises, and stay right here in this branch forever. They are such genuinely charming, well-raised, and marvelous people. They turn a routine chore into a highlight of my day. Thank you, Carina, John, and Karen, for being exactly who you are. You three are pure good vibes, and you make banking here an absolute delight. You really are the heart of this branch! Cheers to you all!

Very poor customer service. Been a customer for over 30+…read moreyears, people standing in line, no one helping anyone, so sad. Once an Associate assisted the lone teller our experience improved dramatically. The gentleman was very helpful, kind, considerate and accomodating

I have never reviewed a bank before, but felt that I needed to convey my experience with Bank of…read moreManhattan. Specifically, with regard their mortgage division. In the past 5 years, I had refinanced twice in order to take advantage of the plummeting interest rates. I had used Todd Fite from Coast Capital in Hermosa Beach and always had a great experience. With rates incredibly low these days, I decided to explore a refinance. So I called Todd only to find out that they had merged with Bank of Manhattan. Honestly, I was concerned that the low rates and great customer service that I had been accustomed to receiving would have disappeared with the merger. Todd assured me that my experience would be the same if not better than before. Boy was he right! I had never had a complaint with Coast Capitol as their service, rates, and Todd were top notch. I can only describe my experience as flawless. Let me explain why: The application process was painless, fast and started on a Thursday. As always, Todd quickly prepared everything and provided a small but typical list of docs he needed. We locked in an awesome rate with absolutely NO Fees! Also, they create online access so you can see exactly what's going on with your loan and even submit docs (if necessary) 24/7! The next day, I was contacted by the appraiser and we scheduled the appraisal for the following Tuesday. By the following Friday, I was contacted by a very professional and kind Bank of Manhattan loan processor, Hilda. She advised that I received total loan approval! I asked Hilda if this was really a full loan approval or that "things were going really well." She confirmed that the loan had officially been approved! I had to contact Todd because I have NEVER had any loan move this quickly. Todd also confirmed the approval and explained that since they handle everything including in-house funding, the efficiency, communication, and promptness has only gotten better. Here is the best part of this refi. I was reviewing the good faith estimate and noticed that my interest rate dropped an eighth! I called Todd, who advised that rates had actually dropped since we locked and he was able to renegotiate the interest rate WITHOUT any additional fees!! Okay, so plain and simple. Bank of Manhattan and Todd Fite ROCK!! All the benefits of a big bank with that small town personal service that you normally don't get from large financial institutions... Here is Todd's number (310) 798-5512, you will not be disappointed!

Not very happy right now with this bank..... When I purchase my next piece of property, I will not…read morebe coming back to the bank of manhattan for my mortgage loan. I tried to set up the direct payment since the first billing statement came in back in May 2013. It never happened. So then I resubmitted it in October and was under the impression that it was finally taken care of. It was not and they sent me to COLLECTIONS over a 10 day late payment, which I never received a statement, notice, phone call till it was too late. I had never made a late payment before so I would have thought that some warning would have been set in place. Also their "call center" is some company outside of the US, and they have really thick accents which makes it even more difficult and annoying to have to work through any issues. It is December and once again, I did not receive a statement?! I don't understand where the disconnect is, and I have called twice this month to speak with the loan department and cannot reach anyone on the phone. I pay my bills on time. My credit is stellar. I do not want to jeopardize it because a company can't figure out how to set up a program that they OFFER to their "customers".