I've been coming to US Bank in Manhattan Beach for years. The staff here treats you like family, creating a warm, inviting, and familiar atmosphere. The workers are not only knowledgeable but also approachable. They take the time to understand your needs and provide personalized assistance. The branch itself is newly remodeled, clean, and inviting. It's a comfortable space to conduct your banking transactions. I highly recommend US Bank in Manhattan Beach for its exceptional customer service and welcoming atmosphere. read more

This review is based only on initial interactions. This US Bank branch is not one where I have any accounts, and based on my limited contact, I'm not keen on becoming a US Bank customer. I made an appointment to come in to talk about a safe deposit box and, because my current bank is cutting services to its middle class customers, I'm investigating alternatives. I left work early for appointment and arrived early at US Bank. Parking adjacent to this branch is problematic; there are not enough parking spots there for patrons needing more than 20 minutes. I parked in a 20 min. spot and went in to ask how strictly the 20 min. limit was enforced and what they recommended. While still nice, the teller at the entrance went into a "We have no control over that" pre-programmed speech even after I again asked what I was looking for. I finally blurted, "I'm not asking who's to blame, I'm asking where you would have me park so I don't get a ticket!" I mean, I'm trying to give you my business, people, try to make it easy for me to do that! I left, parked in the nearest mall lot, and returned for my appointment. A woman at the teller desk directly at and facing the bank front door told me we'd be discussing my banking right there. Her entire affect was that I and my banking needs were not a concern to her. Any other times, because this kind of banking can take a little while, we go into an office or semi-private space where we both can sit. I tried to get with their set up, but was highly uncomfortable discussing financial matters in the middle of an open, high traffic area! She agreed to move to an open office, but the banker's lack of interest continued; I said I wouldn't be banking there and left. I don't care whether a client makes $22k a year or $22 million (I fall in between) -- they all deserve the time of day, especially when they made an appointment, showed up on time, and are literally across a parking lot from at least five other competitors. read more

A newly renovated branch, very nice upgrade in the physical facility - 2 ATMs outside, 1 ATM inside, and a coffee bar. Oh yea, the island desk/table where you can get bank slips and pens to do your banking chores!!! Except in this branch THERE WERE NO PENS and SLIPS! You have to get in queue to get to one of the tellers to get s pen. Luckily one of them got out of her cubicle and I was able to ask for a pen. Of you are looking for a quick and convenient banking errand, this is NOT the one to go to. read more

This location straight up sucks. Two tellers on a Saturday, only one taking customers. One customer was with the lone teller 45 minutes. While they have a nice coffee bar and meeting rooms, who cares? Service seriously sucks here. No management on-site. Poorly run branch in a high net worth area. Many other banks to choose from. Don't choose this one! Here management or lack thereof at the local level is the problem. No one with authority to issue a cashiers check above $25k on a Saturday? I had to go to Westchester to get a check for that amount. Poor allocation of resources since clients in Manhattan Beach are more likely to request higher check amounts than Westchester. The manager in Manhattan Beach apparently is the only one who can authorize checks above $25k. Of course, she was of on Saturday even though the Union Bank customers coming to Union Bank could have used her help. read more

I'm contacting you due to dissatisfaction a customer service. The branch manager did not even respect me as a once customer to show her face, she relays messages from the teller saying it was the best she can do to assist me. I called the 800- customer care line and they kept referring me back to the branch manager and see if they can assist with the force close $30 fee that I have accumulated. They advised me no one in the call center can make any adjustments to the account because it is close, this is something that only the authority of the branch Manager can assist me with. I kept receiving the runaround. I was advised to contact my main branch I never had a Home branch because I opened my account online. The teller advises me at the Manhattan Beach branch that my whole branch was Gardena's branch because that is the closest to the residence I use on the application. I advised to tell her I never stepped foot in the Gardena branch I did more transaction here in Manhattan Beach and I have done with any other location. My conflict is I am not air responsible if the information was relayed it to me properly I would have to cover the $12 fee I feel like it's a slap in the face to be forced to pay something that I was never advised within the delinquent status my account was force closed, and I am forced to pay a $30 fee... this is totally unacceptable. Because I am a responsible individual. I covered the fee of $42.03 in the Manhattan Beach location today. But I'm totally frustrated, with the lack of respect that I received no one try to De-escalate the issue at all. I should not be forced to pay an account closure fee. I've worked hard for every dime I have and I don't have money to give away. People have became displaced, Active account or not active account I am still a consumer. read more

U.S. Bank Branch - Banks & Credit Unions Near Me - Manhattan Beach, California

WORST customer service I have ever experienced. I came here for an appointment with Nadezhda. She was extremely rude and condescending. She would interrupt me was not helpful. She then went to her supervisor and was bad mouthing me. The supervisor jumped in and they both were saying derogatory remarks about my questions so loud I could hear from the next office. I felt so belittled and humiliated. read more

Miserable customer service and ridiculous wait times. Absolutely horrible. If you have nothing else to do with your day, be sure and bank here. read more

After weeks of freaking out about my CD deposit, US Bank associate at this location made it happen the day of. I SO appreciate her amazing customer service (hate that I don't know her name) and also the patient customer service of Michael K, who made the initial deposit. Word to the wise, if you're taking advantage of current CD rates and make an in-branch deposit via check, you can expect to wait a long time until the funds show up. I don't know what the wait time is for other methods. read more

MORALLY BANKRUPT. My story: my account was overdrawn. Oops! No problem, I'll make a deposit. US Bank: cash deposits are no longer immediately available. 24 hour hold. ON CASH. Okay, let's deposit a check. US Bank: mobile deposits are disabled when overdrawn. So you have to get to a bank. Meanwhile, the overdraft fees pile up. This bank is disgusting. read more

Long lines. Poor management. What a joke. Isn't it 2023? I normally don't go in to the branch, now I know why. Ugh

The worst banking experience I've ever had with this lady today. We got three security deposit checks from our previous rental place. Cashed them via atm, two got sent back to us. CS told us to come by a branch in person so here we are. My husband and I took turns going in while having our son outside the bank. When I went in, the clerk asked to see my ID. I did not have my drivers license with me but I do have two other government issued IDs with me. She barely looked, and quickly turned me away and said I need my passport. Excuse me? Who would carry a passport around? I felt instantly discriminated, is it because I look foreign so my government issued IDs are not good enough that I needed to provide my passport? I asked her, these two are government issued id, why can't you use them? She looked at them again, didn't explain anything, like if it's banking policy I would understand and comply, instead, she said give me a second and went on her computer for a while clicking and typing. And she eventually took my id to a different person and she came back, wrote down my information on our checks and asked me to sign. After she cashed in the checks, she told me there's a chance the bank still won't take it. I tried to ask her why, since we cashed in three checks(everything the same,only different amount) vis atm and one out of three went through. She cut me off several times as I was still talking. We really wanted to know what triggered the different result so we can avoid it happening next time. She rudely cut me off and didn't even listen to my question, brushing me off like "I don't know" "I don't process the checks myself" "they probably made a mistake I don't know" We are with US BANK for 15 years. I was never on my husband's account. We had joint tax return checks, joint rental deposit checks and other random checks deposit into his account before. No one, no other branches throughout different states ever been this rude and self-righteous to me. Seriously, if you are not happy with your job, you can find a different occupation. You didn't have to be rude and discriminated to the clients coming to the bank on their day off and ruining their day. We will not back and will not recommend this place. read more

The parking here is a joke. This is a review of the bank and not so much the employees of the branch. This bank is the worst. I have accounts at all the major banks but unfortunately my mortgage and 2 leases were with US Bank and it was pretty poor the whole time. If you want to set up automatic payments as an example you have to fill out forms in triplicate and mail them in like it's 1800s England. I won't do business with this bank again the only reason I have accounts here is because they have to be highly price competitive and also they worked a deal with Tesla to be the only lease program bank initially. I'm sure it's because they don't compete well when consumers have to actually make the choice between US Bank and say a modern bank like Chase. If you want a seamless and modern experience just go to Chase they became my bank through trial and error and I actually enjoy dealing with Chase. read more

This bank needs to retrain their tellers on customer service it is lacking very much. The manager is very nice but some of the tellers have the worst customer service I've ever seen in my life as you can see by the rest of the reviews on their yelp page read more

25 minutes for a deposit. It was the longest experience at a bank. Does everyone in a cheap dress or suit think they are smart? Customer service is a thing of the past. read more

Worst Bank Ever!!! Staff wasn't friendly at all. Only One Teller Open for 5+ Customers. The Assistant Manager was extremely rude. If you bank here, expect poor customer service and a long WAIT TIME! read more

STAY AWAY! The girl that setup my account (Roya Tebby) lied to me about their monthly fees. After I found out about the $13/month fee (less then a month after opening the account) and politely asked to have my account closed, they said since the account was less then 6 months old there was a $25 fee to close the account. Ridiculous! I was clear that I wanted a personal account and a business checking account with no minimum balances, no monthly fees of any sort, and free access to download into Quickbooks. I was assured that everything was free, but it turns out Quickbooks access is an additional $13 per month! How can a bank lie to a customer, and then a charge a them a fee when the customer catches them in the lie? Banks think they can do whatever they want these days. I advise everyone else to look elsewhere for a bank. Citibank is probably the best of the major banking chains in the Manhattan Village shopping center. If you're willing to drive a half mile down Rosecrans, give Comerica a shot. After dealing with US Bank I setup a new account with Comerica and couldn't be happier. Shame on you Roya for lying and then charging me a fee for closing my account... that's pathetic. read more

Love this particular branch. Great customer service, fast and friendly. I do my deposits/withdrawals thru drive thru and I'm a regular here so they know me and know my needs. They take great care of me. read more

U.S. Bank Branch - Drive thru teller - Banks & Credit Unions Near Me - Manhattan Beach, California

I have been coming to this location for years, but lately it is always a huge disappointment. One teller in particular that loves to play his power card and say no or argue to simple requests just because he can. I get the coin shortages, but it's like he gets a kick off of being able to restrict the amount. It took me a ridiculous amount of time to get a roll of quarters because he walked as slowly as he possibly could back to the "vault", yet I could see his bald head just standing back there.... Then we have the red headed lady who takes her sweet time too. It's almost like they both are fighting with each other silently on who works the slowest so they don't have to take the next customer.... This is if you're lucky enough to have two tellers. Please do not reply with your automated sorry response (that's pathetic too). I just hope I can detour individuals that are looking to open an account with you. I plan on switching, it's just a pain. Thank God I rarely have to actually go in to the bank now days. It will be nice when I only have to deal with machines... Never thought I would say that.... read more

So far so good, I recently opened up an account at US Bank and feel they are doing a good job. They are personable and accommodating. It seems like there has been some confusion about their rates for service, but so far they seem pretty strait forward. I like my banks boring if you know what I mean. read more

U.S. Bank Branch - Banks & Credit Unions Near Me - Manhattan Beach, California

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DO NOT BANK WITH US BANK---they will rip you off !!!!!....They lured me into opening a bank account because I had an auto loan with them......what the did NOT tell me that once the auto loan was paid off they would start charging me fees.....these fees are STUPID !!!!!....I paid them over $5,000 in interest on the auto loan. Because I did not know that I would be getting charged the fees I thought my money was safe.....WRONG !!!!!!!...... they let the fees EAT ALL MY MONEY !!!!!!#USBANKSUCKS !!!!!!! read more

Are you kidding me!!!, it has been 10 months ago since I was here during my last transactions. 1 teller with 4 people ahead of me. The customer is asking all these questions???? Why isn't the Branch Mgr intervene and help assist?? Now 8 customers total. Wth!! Serious, you guys here are really bad with customer services. Get more tellers not 1, maybe 2 or 3??? read more

Roya lied to me too! She told me in order to have no fees when paying my auto loan through USbank I need to open up a savings account and I only need $25 to keep it open with no fees nor min. charges. About 2 months later I noticed the $25 was getting less and there was a min. balance and a charge and I didn't even need this account that my checking account was sufficient for my auto loan. She lied and when i asked her about it she blame it on her manager Jennifer Martin. I think Roya did it to get points or whatever it is when they open up new accounts. Don't trust them!!!!!!!!!!! read more

This is a large nationwide bank with thousands of branches. The new accounts person was very helpful in setting up a free student account. The staff is very friendly and efficient. This branch is in the parking lot of the Manhattan Village Mall. The parking can be a little tight because the restaurant next door takes some of their parking. read more

The staff at this particular branch are on point. So helpful, friendly, and really work well as a team to take care of business! Jennifer and her manager were amazing helping put my loan together for a new auto purchase. Although US bank is hard to deal with being a conservative lender with outdated (read old) technology that takes days to accomplish what others can do in hours, I still ultimately am happy with my decision to use them for my loan. The credit rates were lower than most of the local CU's (suprisingly), and I enjoyed each of the 4 times I had to go in for some update. Not that I'd say it's my first choice, but I think you'll be happy if you end up here. read more

I love this location a bunch. The tellers and bankers are super friendly and it feels genuine. Tori (I think that's her name!), Bryan (or Brian) and another younger girl that wears glasses are always so nice and helpful. I use this bank for my work all the time and they're great. read more

I hate banks in general. They've become corporate behemoths that couldn't care less about you, A customer, they just care about customerS in general. Having said that, I've found this branch to be pretty reasonable and considerate. I've had some dealings with Alex, the ¿manager? and he was fair. So, in general, I give it a thumbs up. ***NOTE: I was writing this AS I was calling the branch. They put me on a long hold for Alex who was "on the other line," finally transferred me to the wrong extension, I called back and I was told "he's not at his desk." "But I was holding for him. He knew he had a call holding. They transferred me." "I'm sorry sir. He's not at his desk. (snotty voice) You can leave a message." So, down from 4 to 2 stars. Just like that. read more

Do not bank here. If you already have a US Bank account, use a different branch. This branch is a circus. The assistant manager, has a "I could care less" attitude, cannot complete the most simple task and does not follow-up. Save yourself the frustration...bank somewhere else . read more

Beware!!! My debit card number was stolen from the outside ATM. I am not from this area and was going to dinner nearby with friends. I stopped at the ATM in order to withdraw cash to use. Three days later someone was trying to use my debit card number at the Macy's in the shopping center there. I called this branch to report it so that others would not have the same thing happen. The woman who answered the phone seemed skeptical. I asked to speak to the branch manager. She told me that the assistant manager was on another call but she'd call me back. That was several days ago and I've heard nothing. Clearly they couldn't care less about their customers there. read more