first off..very clean and the tellers are super nice..also I want to recommend this relationship banker,HAYWARD MAGANA.,very friendly and explained everything about opening a account with chase..very thoughtful and trustworthy..was super smooth and fast...went over details other bankers wouldn't take time to explain..VERY GOOD EXPERIENCE AND I TOTALLY RECOMMEND ..I'll include a picture of his business card incase you want to trust my review...thanks for reading this... read more

Chase Bank - please don't hesitate to contact him and set up a appointment for all your banking needs... - Banks & Credit Unions Near Me - Modesto, California

Not sure if my previous 2 star post about a rude teller caused my check to take more than 10 days to clear? But whether that's why or that's just the Chase way I'm not happy at all. I'm a newer customer and not happy with the service and practices. I had one nice person here and that was of course when I opened my account. read more

The worst branch ever! Cold as ice. Unwilling to help after the death of a family member. They don't pick up their line so everything routes to an automated system. When you go in person they won't help and instead give you the phone number to another automated system that never picks up. read more

Terrible ATMs It a nightmare to deposit cash. I don't come here often but when I do use the ATMs here are very slow and reject my cash if it's slightly wrinkled read more

Melinda Navarrete is always so helpful and so polite when I have any issues that need to be resolved she makes sure it is taken care of. Every time I've needed help or had any questions she's made sure to help me in the nicest and most patient way possible. Hard to believe anyone would call her "rude" or "unprofessional" because that has never been my experience. Everyone here is so nice read more

They don't care about their customers they promised up on stuff that they never deliver on if you dispute they could take four months to settle up so you can't even return what you were disputing in the first place when you got stuff that isn't working as promised by the seller They will run you ragged with overdraft charges. If you ever go over the limit by two or three times permit I think the worst thing in the universe they have thrown me under the bus at least five times and things I disputed believe in the seller over me, the buyer lost about 500 bucks because of them, run away from this bank do not do business with them. I have friends that told me not to use his bank and I did anyway well, I highly regret not listening to my friends on the bank. I chose to do this with Chase Bank. read more

Very poor customer service. Totally got the runaround over submitting a form for a disputed charge on my credit card. Ridiculous! This could've been handled so much better. read more

Melinda Navarrette is by far the rudest most incompetent person there and they made her the lead ??? Why ?? I came in to cash my tenant money orders because he banks there she actually accused me of filling out the money order I'm sorry your father was a alcoholic but don't take it out on the customer , learn how to be a better employee and human being frankly., I know not to bring my business here. read more

I would completely avoid the tellers here!! They treated me with so much disrespect!! I didn't catch the tellers name but she was a Indian lady. I was asking her questions about why it was going to take 2 weeks to process my bonus check. She told me if I would Be quit she would answer!! Excuse me!! Then I told her to give me my check back that I would go to Wells Fargo To cash it and she wanted to stamp it I told Her don't stop it due to me having issues before with them stamping checked she stared right at me and stamped it!! Really lady!!! I hope chase reviews these post she needs to be fired!! read more

Chase Bank on Standiford Avenue, Modesto has been my location for years. Bank of America, Home Savings, Washington Mutual, and now Chase. I have had positive interactions at every Chase Bank in Modesto. They have been understanding, courteous, and efficient. I have used other financial institutions but was disappointed with customer service and how they behaved when an error was made for which they were responsible. I'd rather have an apology and an effort to do better or some show of responsibility and proactive response to show appreciation for the loyalty and consideration afforded them. Nope. The effort and responsibility were lacking and that's why I chose to take my business weeks where. read more

Went in today & had an old lady named Amy on window 4 help me out. I forgot to write my check out & was having a hard time finding the account number. Once I had all of that ready for her she literally told me to be more prepared next time because there was a long line. Lol the same line I WIATED IN. I wonder if she tells all her customers to be more prepared because there's a line LOL. read more

I deposited a six figure cashiers check from a local business escrow into a business checking account I've had with Chase since 2011. Chase contacted me by phone and said there was a problem with the check and that they were going to shut down my business checking accounts, and I would have to take my business elsewhere. I was flabbergasted and scared. What the heck is going on. A few hours later someone else from Chase called to tell me everything was ok and the check would clear and I could stay. This is not a great place to bank. read more

so don't ever go and try to deposit 8 quarters with your deposit. I am on the phone right now to lodge a complaint with headquarters. The teller informed me that I cannot deposit 8 quarters unless it is rolled. well, 8 quarters does not fit in a roll. And when I told him that, he informed me that I will not be able to deposit quarters unless I have a roll of quarters! what??? really? never have i heard this. I'm going to 10 on your side, and better business bureau. I can't believe how rude the teller was! I spoke to the supervisor at the bank after the transaction and she goes on to tell me yes, normally when you have quarters they have to be rolled! But really? how do you roll 8 quarters? you mean I can't deposit change to Chase anymore? Really? Small matter but oh, so upsetting! read more

Was turned away at 12-14 May 16, 2020. Told they would allow entry up to 12:20pm. They didn't close until 12:30. As I got into my car I watched them allow 5 more bank clients to enter. Very Rude. read more

First of all, you can't even call this banks number. Why doesn't it just automatically direct you to the 1800 if that's the case? Also, I signed up for a $200 bonus and still haven't got it. I called customer service and they said the account has to have proof of direct deposit from the company I work for, and it's been more than 10 days since they've sent me a direct deposit and still no bonus. The woman that helped me as well didn't even seem like she wanted to be there to help. I kind of regret opening an account at this location. read more

Good bank and good service they always cash my check with all the information they needed and my ID and bank card. Mchenry chase bad service

Was turned away before their closing time even after calling to confirm they were open until 4 for covid hours. Rude.

Ok banking. Never been extremely satisfied with chase as a bank or this specific location. Always very slow and pretty inefficient. On more than one occasion I've had to wait for one banker to get permission from another banker just to withdraw from my account. Other locations never take as long as this is or are as inefficient as this one. read more

A few months back Chase went thru some kind of changes. They started pulling drive-thru services and a lot of tellers. Apparently they thought a ATM you had to walk into the branch for that dispensed $5 would solve everything. The lines were crazy long. I had tried going to different branch's that I knew had shorter lines. I guess they listened to the people. Because a short time ago they started staffing more tellers and the lines move much faster. Customer service has always been great at this branch. Kind of wish they would bring back the merchant window though. read more

Everytime I go in here, the tellers are absolutely rude and their customer service is horrible. It doesn't matter how nice you are, the girls just toss your debit card, money and envelopes into the countertop slot carelessly. Today was the 3rd times it has occurred. The teller I spoke with today, that made my visit unpleasant was Stef Romero. I hope they filter out employees here. I will not be returning to this location. read more

Oh my gosh!!! Line put the door! Only two cashiers working on Saturday. Horrible customer service. Never again!

It took 45 minutes to be seen to open up a savings account. They had 2 tellers for the time it was it should have had more tellers. Make sure to set up an appointment when it comes to opening or changing anything on accounts. They do have a friendly staff. read more

This location is so convenient for me. The people are great and I never have any problem with security. I'm happy with everything except for the fact that the drive-through ATM machine has to be the biggest piece of shit I have ever had to deal with. First it's directly underneath the sun and illegible 30% of the day second complaint it is so painfully slow I have been to numerous banks and this is by far the slowest ATM machine I have ever used. The condition of the machine is not any better it could use a thorough cleaning if not completely to be replaced. The two machines in the front of the building that you can walk up to are super nice and completely different in operation than the one in the drive-through. You think especially now that Apple and Chase have gone into business with each other with the release of the new iPhone that they could afford to upgrade this machine being that the entire purpose of it is for convenience. The fact that there's so many issues makes me jealous of every other Chase Bank user. There's a location on Mchenry about 3 miles away from this one that has the most gorgeous set up and is so nice there's no reason for this to be the case,especially since now that this location in Century Center has become the flagship store that keeps all the other businesses running. Hope you raise your game Chase. read more

Horrible chase bank. Can't even deposit money into my account it can only withdraw from the ATM machine. This has happened to me both times that ive came here. Once yesterday and now today (this morning) wasting my time, just gonna go to another chase. read more

Chase bank has terrible service! I went in to deposit $100 cash into my daughter's account because she was driving home from college out of state and was stuck in Los Angeles because her card was declined. First the teller asked me if this was my account (any dumba** could see by the name it was a female) and I said no. She then asked if I had an account with Chase and I replied the same. She then informed me I could not deposit cash into her account but I could write a check and make a deposit. (Which would be held until funds cleared) I informed her I did not have my checkbook on me and could they please just make the simple $100 deposit so my daughter could get home. They refused! This is a perfect example of why I don't and will never bank with Chase! Crappy customer service with no empathy for their clients. read more