Been coming here for years. I'm in the wealth management group, but it was a teller who alerted me…read morethat I wasn't getting the latest promotional interest rate on one of my accounts. He corrected that immediately. Bravo to the teller, who beat out my wealth manager, getting me hooked up to this promotion. Also a quick shout out to the new branch manager, Shanisha Moseley. Every time I've come into the branch, she was always welcoming and to make time for me. Excellent changes. Keep it up.

I've come here quite a few times in the past year. The tellers always look so unhappy and never…read moresmile. I worked in a bank for 7 years and the importance of good customer service was drilled into our heads. It really irks me when I do not receive it, esp at a bank. Be nice to your customers, smile, ask them how they are, then ask them if there is anything else you can help them with, then thank them and tell them to have a great day! Exchanging a smile might make your day a little brighter too!

The customer service here is excellent. I had 2 transactions and the teller could not have been…read moremore helpful. Thank you!

Since it was friday I did expect a bit of a crowd in trying to schedule an immediate appointment to…read moreopen a joint account with my wife. We moved to Cliffside Park days prior and as expected on this notoriously busy banking day, we found ourselves roamung about several BofA offices to accomplish our long overdue aims for better organizational treasury. As such, and well into the game by then, in an attempt to spur on some sort of momentous hailmary moment, we popped by the blue joint to change thing up. (Thats Chace bank btw.) But, as we sat waiting for an "accounts" savant to take us we noticed a young lady steering all the mondaine business visitors to a large grey box like machine thing doodad that was placed in front of where the tellers desks were. These had been corded as off-limit obviously, and there wasn't a cashiers in sight as this grotesque automated contraption went on conducting the business previously performed by the now superfluous humans that must have been using up too much of the room's oxygen or something... Anyhow, that was enough to convinces us of our own superfluous business. So we super-fluidly skipped our super-flawed humanoid selves out'a there superduper fast. In the end we traveled all the way to Montvale. That's some 20 miles north for those who aren't geographically initiated to the region. In our desperation my wife mentioned her being well taken care of there, so we figured it's worth a visit if we can get this thing done once and for all. Quite to (her) expectations, (my) gratification and (both our) most gracious satisfaction, the Bank of America services there were of the absolute highest order. The staff were extremely courteous throughout. From the gentleman who greeted us to the tellers and other personnel we interacted with, they were kind, informative, reassuring and tons of other pleasant and heart warming adjectives! Granted, our gloomy looks of disheveledment may have hinted at our emotional states of tatteredness ad we arrived. But beleive it or not, just 40 minutes later and all was well again! To crown the by then already uplifting experience, the agent my wife had positively mentioned to me "Glen", was not only soon available but both meeting my hightened expectations of his aforementioned helpfulness but cleanly surpassing them with his above and beyond manner of professionalism! In brief, four thumbs to you all!

Once again I cannot speak highly enough of the Affinity Credit Union in Bardonia, New York. I…read morereceived a phone call today from Donna who called to simply say thank you for working with the credit union and that they are here for their customers during this difficult time. What bank do you that calls to check on it's customers? This positive message was both reassuring and uplifting to know that banking with the Affinity Credit Union is certainly the way to go! Thank you guys for being so caring!

My experience at this bank has been very positive. My first interaction with Columbia was when I…read moreapplied for a new mortgage on my home. In order to qualify for the lowest rates, I had to apply for a checking account at one of their branches. This branch was closest to my home, so I opened my account here. At the time, this bank was offering interest rates of 1% whereas my other bank was paying me 1/10 of one percent. As a result, I opened an additional checking account and moved most of my money to Columbia. I have found the tellers to be friendly and competant. The hours are decent although not as customer friendly as the hours at TD Bank. The branch has free coffee in the lobby and the desk personnel that I have dealt with have been competant and friendly. All in all, I'm very happy with this branch of Columbia Bank of NJ.

Worlds worst bank. These guys took 2 hours to set up a business account where TD bank takes 10…read moremin... also had a fraud charge on my debit card and they wouldn't dispute it. Ridiculous. I think they hire the rejects from other banks. Steer clear. I would rather pay a fee at another bank then ever come here.

PROS: parking is plentiful, teller and consultant was friendly, atm and drive thru, good atmosphere…read moreinside CONS: they only had one teller working on Saturday which slowed everything OVERALL: this is a nice bank, however, be patient with them

Branch in Woodcliff lake has become my regular. Branch. My personal banker is Victoria and she…read morealerts me to all their banking features. I use their app to transact brokerage services and link with my other accounts. I can also link with other nearby banking companies other than Wells. Fargo. The staff are very friendly So glad I have them nearby. Get calls to ask if they can help with anything. Great friendly service and bonus rates

My family went to this Wells Fargo branch to put money into a CD for a member of the family who is…read morea minor. Prior to going, we asked a bank teller if any documents were required and was told "no, you don't need to bring anything." When we got to the bank, we were told that photo ID was required. Frustrating to get mixed information, but miscommunications can happen; we went home to grab an ID since we live just 5 minutes away. We waited in the bank for about 30 minutes with no one acknowledging our presence. Understandable if the bank was busy, but there were 4 tellers and no customers the time we were waiting. When we asked if one of the tellers can help us, we were told that we had to wait for a specific person to open a CD. When she was available, she told us that we didn't have an appointment and should come back the next day because she wanted to go home early. Our frustration lies in the following: 1. No one told us an appointment was required the in the three trips that were made to the bank. 2. After making us wait close to half an hour, we were told that we couldn't be helped because someone wanted to go home early. We were told this at 4 pm and the bank closes at 5 pm. 3. No one apologized for the inconvenience or acknowledged that we had made multiple trips and waited, only to be turned away. We have been loyal Wells Fargo customers for over 35 years and this was the first time we were treated and dismissed as second-class citizens. I am writing this review on behalf of my immigrant parents who are not able to articulate how they felt at this branch. They are remorseful for their frustrated reaction, but they went there with my younger sister to open her first CD (a big milestone for a young kid), but ended up being dismissed and turned away. This branch is an unfortunate example of racism and is represented by a group employees who look down on non-English speaking immigrants. I am disappointed by how poorly this branch treated my parents and sister, and hope that this review will serve as a training and learning opportunity to treat all customers equally. Until then, we will taking my younger sister to a different bank that values all customers, whoever they are and where they come from.