A huge shout out to Griffin at this Chase Bank location who assisted me today! I was experiencing technical issues where I couldn't access my account. I tried calling in but the person on the phone was not helpful in the slightest and she told me I have to go in person to the bank so they can watch me type in the code they are giving me since she didn't believe that I'm inputting the code correctly even though I was repeating it after her and she was confirming it before I would submit. When I arrived, Griffin was very friendly and helpful and when I explained the situation it sounded silly in my own ears as I was saying it out loud, but he immediately jumped into action and knew exactly who to call. We went step by step together on my computer which I had brought with me, and with his help and the assistance of someone from the I think IT department, we were able to finally fix the glitch that was preventing me from logging in. It didn't take very long at all. In situations like this having someone like him who is smiling and non-judgemental is so important because it helps put you at ease. I also like this Chase location because there is plenty of parking in the back and the bank itself is very clean and spacious. The only weird thing about the layout is how the ATM machines are positioned by the front door, so you always have to walk in between the line of people who are waiting for the ATM in front of the main door. But I guess it's positioned like that so the security guard who is stationed there can easily see what's going on. read more

This location isn't always the easiest to get in and out of (unless you're traveling South down the street & plan on continuing South once you are done). It's also in an area that is riddled with potholes & poor road conditions. During and after a rare valley rainstorm, I stay away from this location because I'm always worried of unintentionally running over something that ruins my tire or car. the staff here at least is friendly. They do their best to treat everyone with specialized service without holding up the line when they're busy. So, in all, this bank is fine. It's just on the most convenient Chase in the area & that is its downfall. read more

Person is very helpful in setting up our accounts on line. He did not tell us to call customer service or pushed us to another person. He personally took care of us patiently and diligently. Very happy with our service in this branch, northridge in Balboa blvd read more

I had an extremely disappointing experience with Chase Bank. They wrongfully handled all my transactions, sending my IHSS check to someone else's account, which caused a major inconvenience. I had to personally bring multiple people to the bank to fix their mistakes. The worst part was the behavior of the so-called manager, Miss Marina Dunayan. She had the worst attitude imaginable. She told me to "stop" and later threatened my husband, saying she was going to kick us out because she was on camera and was trying to cover up her and her team's mistakes, which are both wrong and illegal. When my husband explained that in cases of mistakes, an apology and a commitment to fix the issue are appropriate, she simply threatened to eject us from the bank. She put her hand up on my face saying stop which means shut up , instead of a simple smile and appology to fix the wrongs she did.Her attitude was entirely unprofessional and unacceptable. Given her behavior, it was no surprise that the bank seems to be constantly empty. A person like her, claiming to be a boss, is not fit to manage a team or serve customers. I will never return to this branch. read more

Very professional, clean, super friendly employees. Whenever I have a problem they are extremely helpful. Great branch. Thank you

This is one of the best banks I've ever used! The customer service is fantastic, and the management team is top-notch. I've never encountered any issues here, and the service is always quick and hassle-free. Highly recommend! read more

My wife and I stopped by here to open our joint account before leaving to our honeymoon. When we walked in, there was no greeter so we went to line up to talk to someone working the window. When we got to the window, we told her that we wanted to open a joint account. She told us that they had no rep available so we had to come back in like 30 minutes so we did. I didn't know that opening a join account would take like almost an hour because the rep helping us was having small talk with us and telling us how he didn't like his job. This Chase bank has not ATM machine inside the bank floor but outside where the door is, so keep that in mind. read more

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Had a great experience with Cynthia . She was very knowledgeable and helpful . A+ on customer service . Thank you Cynthia for your help .

I've been numerous times and the staff isn't the most pleasant. If you want courteous and to interact with people who are actually pleasant to be around... drive down the street to Balboa & Devonshire. The tellers are always talking to one another or the manager instead of helping their customers. Chase should just close this location and make it a drive through atm at this point only. 1/27/20 They changed staff or something since my last review? They're good now:) read more

I was very surprised and very disappointed in the lack of customer satisfaction this Chase branch strives for. I have been a customer of Chase for several years now, and I normally have no issues with their servicing in other branches. For some reason, the reps in this branch are in a different category. One day in October 2020, I came into the branch to do some banking. I have a checking, and CD account with Chase. One of the personal bankers, Peter Napoles, called me aside and asked if I would like to open a savings account with them. I have my savings account with Wells Fargo, so I told him no thank you because I didn't need an additional savings account at this time. He said they were having a promotion that would allow me to avail of $200 if I opened a savings account. I told him that I received those promotions several times in the mail, and was pretty sure it was for new customers, and I was not a new customer. He then proceeded to correct me and say it wasn't for new customers, but was for, "new money." He explained this meant that if I opened a savings account with some of the funds from my checking account, and some funds transferred from Wells Fargo, that would be considered, "New Money." I was pleasantly surprised thinking this was a promotion Chase came up with for their existing clients. I asked him when I would be receiving the $200 promotion, and he said it would be in my account by December. So, with instruction from Chase's own personal banker, I did exactly what he advised me to do. Fast forward to December, I still had not received my promotion, so I called Peter to follow up on when I would receive it. He said it would be credited to my account by Dec 31st. Come January, I still haven't received any credit, so I called Peter again. This time, he said he didn't recall our transaction and didn't recall advising me to open a savings account with a transfer from another bank. I was shocked, I explained to him that I would never have the know-how of how banking works to transfer funds from one bank to another to to classify it as, "New Money" for a promotion. I further went on to explain that there was no need for me to open a savings account without his prompting because I had already had one. At this point, Peter said there was nothing he can do and that I would need to speak to his manager, Marine Duryan. He told me to wait for her call that day. I waited and never received a call. I called the next day, which was a Friday, and again was told she would call me that day. When I hadn't received a call by that afternoon, I called and spoke to Peter again, and he said she was aware of my situation, and would be working Saturday, so if I didn't receive a call by that day, definitely I would receive one on Saturday. Surprise surprise, by Saturday, I still hadn't received a call. I called again and spoke to a different rep who now told me Marine, (the manager), wasn't even working that day. I was beyond frustrated at that point. Finally, Monday came and I still had not heard from Marine, so I went to the branch and spoke to Peter. He now was saying she was in a meeting and would absolutely call me by that afternoon. Finally, after all the run around they put me through, Marine called me just to tell me there was nothing she could do regarding the promotion, and that I never qualified for it to begin with. I explained to her what happened with her rep, Peter Napoles, and she still refused to take responsibility for her representative and credit me the $200. I told her I still had all the paperwork from Peter showing where he hi-lighted and underlined the promotion I was suppose to receive. Still, she refused to acknowledge what her representative did. Not only that, she never once apologized on behalf of her rep being misinformed, or intentionally misleading customers and never took any responsibility on behalf of Peter's actions. Needless to say, this entire experience was very disappointing. I don't understand what the representatives in this branch are doing. I'm not sure if they get some sort of commission on opening up new savings accounts, so just be aware and be careful of what these tellers advise you. They may say you can avail of a promotion they have, and they are just trying to get credit on something by having you open a new account. Meanwhile, they place all the hassle on the client. I hope someone from Chase corporate sees this review and does something about the manager and reps in this branch. It seems to me they are trying to use sneaky and misleading tactics to get people to open up new accounts with them saying Chase is offering cash incentives. A banking institution that has representatives do this seems pretty fraudulent in my book. read more

I had an appointment to meet with a Representative. I walk in and there is no one to check in with. My appointment was at 11am. Waited about 15 minutes and then asked a Representative walking out of the back office and he said "Just Wait, someone will be with you", after 30 minutes of no one coming to assist, I left. It's interesting because I had been there the day before and they said I needed an appointment to speak with someone. But I guess appointment or no appointment doesn't matter because I didn't get the help I needed. read more

Had the best experience here and Genesis (banker) was so kind and helpful. I used to have such bad experiences at other banks but everytime i go to chase they're always so kind and patient. read more

I'm trying to open and account here with my mom last Friday. We got there at 5:05pm. We signed our name in the clipboard and we waited. At first there's like 4 people ahead of us then one by one they left. (Service is reallllyyy slooooww) so finally the only one banker working there (I assume) came up to us at 5:58pm and said "oh you're trying to open an account? It usually takes around 30 minutes to do that, we close at 6pm. Can you just come back tomorrow?" - why no one checked up on the clipboard once in while to see what we need? Not going back anymore. read more

Tried to close a JOINT account we had w/our father who had passed. They said it would take from 1-3 months to process/close out, waiting for any SSN to clear. Ridiculous! This is a JOINT account. So we went to another branch and requested an account close. Done! Got our money - Peace out Chase. You should really offer assistance and be upfront with what one can do upon a joint owner passing and the other joint owner who wishes to close the account. Not customer service friendly at all!!! Know your banking 101!! read more

One of the worst customer service in any bank in the world We had Appt to open a new Acct We come Exactly on time !!! And the person we had appt with never showed up Really really bad service !!!! They realy don't care of the customer And the worker that made all this mess was JASMINA LUJAN that she never showed up on the appt and someone else took are appt Very very disappointment !!!! Also Alfredo the only guy was here was careless This Customer Service here it's really bad !!!! Really a Bad Service!!!!! read more

Got fed up with several bank errors Cant recall how many Im sure its more than 5 After banking with them since 2004 Will withdraw most of my deposits and transfer to online bank account.: read more

We came in to add my wife to an account around 10 min before close. Stood there for 15 minutes waiting for the manager to tell us they had no one to help us. The teller was in such a rush to leave. The manager couldn't have stayed 10 min late to help a customer? Next available appointment wasn't until 2:30 the next day. Why do you only have two employees able to help open an account on a Saturday when most customers can come in? Very inefficient and not great customer service. read more

Only 1 teller working. Had to wait in line. Asked a worker (Howie?) if they had a restroom and he said no. I said employees can't go to the bathroom or you costumers can't use. He just kept walking. I'm a loyal costumer, not leaving chase, but will not use this branch again. Alyssa M (Teller) was helpful and nice. read more

This Branch is hardly ever busy, everytime I go here the wait is very little and I'm usually in and out. The staff is friendly and cater to my needs. Plenty of parking and the ATM is convenient. All in all good Bank! read more

I can't believe I haven't reviewed this Chase! This is my neighborhood bank. I come here all the time for withdrawals or deposits. I even came here to sign up for a credit card and received exceptional service from the Chase associate assisting me. Parking here is plentiful and spaces are large - always a plus! read more

Ok so I'm just going straight to 5 stars because I've been here a bunch of times and their staff has always been super nice to me. The good They don't charge you to use their Tellers ( yeah i'm looking at you Bank of America ) They have an enclosed area for the ATM machine so if you come when the bank if closed you can feel safer with the security of the bank watching you. They give you a replacement ATM card there on the spot. Same Day, Same Hour, I don't know, I think it only took 5 minutes. The Bad This location is kind of secluded and nobody on the street can see you. I'm a big guy and that kind of creeps me out. read more

My bank! Hardly ever a wait, everyone knows my name. If they served drinks it would feel like a friendly neighborhood bar. read more

Ask for Peter N and the manger or the branch are amazing. I've been a customer for years since high school and now I opened my first business account. I loved every step of it. Thanks guy very nice and easy process read more

There's no better teller than Gerson. He was super helpful, fast, and knowledgeable. He politely answered my questions and was patient with me. He's definitely my go to teller and the reason I am writing this review. read more

Really bad customer service. They only had 3 bankers there the whole time and one of them was for "loans" only! I spend over an hour there trying to open a checking account. at a time where is not usually busy. definitely not coming back here again. read more

F!CK this place lol. i just wanted to cash in my check (and since im a minor im not supposed to get a fee), but the lady would not budge. she kept insisting that there's still a fee and i had to pay it. even though i've done it at other banks. did not want to cause a scene so i went to chase bank @ granada hills. will NOT come back ;)) nothing but respect for MY local bank LOL read more

Went in today to put $ into my IRA. Teller said I needed to see a "personal banker ". Sat down with 3 others who were also waiting, for the ONE banker there that day. WTF. Asked to speak with the manager, he started his vacay early, I was told. Ummm, three tellers standing around doing nothing was quite annoying. Management, wake up! read more

Was having some card problems and went to the nearest chase and I got awesome service from Lerna if u need help ask for her she's quick and help you solve your problem read more

Awful customer service. Treated me like I was bothering them when I wanted to open a c.d. I was appalled at the disrespect. What happened to the customer comes first? I will find another branch or invest my money at a different institution where the account managers aren't trained to treat their customers like 'you know what'. read more

I went to make a cash deposit for my wife, when I got to the window I was told by the associate that Chase Bank does not accept cash deposits from people that are not on the account. That is unheard of , that only happens in communist country's , banks are founded to accept and withdraw money . Be aware of Chase Bank practices that are not consumer friendly . read more

Ive been coming here for the past year and i love it. They make all the transactions run smoothly. Wanna go to a chase in valley, this is the one to go to. read more

I only have one account in this bank and for good reason. I went in today and the teller didn't even greet me. I handed her a deposit and she said, "ID". I asked, "For a deposit?" Her answer "Yeah". Why do they ask you for an ID for a deposit? Do people deposit money in other people's accounts? If that's the case, let them. I then asked if this activated my account since it had been declared inactive. Answer, you got it, "Yeah". Thank God my other accounts are with Bank of the West where people greet you, smile at you and ask if there is anything else they can do for you. read more

The service on this branch sucks. I went there to ask for a direct deposit form. Anna Stepanova has the most lousy service you can have. First, she doesn't listen to whatever you're explaining her. From my experience, the bank will put all the information but she printed me a blank form, I don't even know why she bothered asking for my new employer's name. Then my account is a joint but then she prints me checks deleting my joint account's name. This is a branch of Chase that I will never go back. read more