Short wait. Very friendly…read more Asked for clarification rather than assuming. First time at this branch.

I've used this branch of the Hudson Valley Federal Credit Union for many, many, years, and I've…read morenever had any problems. They have 2 ATM's, one in the entrance, and one drive-through. They have someone at the front desk to tries to greet you if he or she is not already helping someone. They always have enough tellers available so that even if there is a line, it moves quickly. The last time I got a loan there - albeit quite a few years ago - it went very smoothly.

I had such a great experience at this branch. I needed to have a few documents notarized and was…read moreable to make an appointment online. It was super simple. Once I arrived at the branch, the traffic was being regulated to ensure a safe environment. There weren't a ton of people just walking in and out. You also were required to wear a mask. Here's the best part. When I went in for my appointment, I was immediately taken to a notary and I was in and out within 5 mins. UNHEARD OF! I hate going to get documents notarized at other locations because I usually have to sit and wait for a while. Once I was even told there was no notary available after waiting for a while. So frustrating. This experience was amazing and zero stress. I'll be coming here for now on.

I had accounts with them for over 30years. The only account I have now is my mortgage. Over the…read moreyears I have called multiple to ask about paying extra payments to lower how much interest I pay overtime, and they said I couldn't do it. That it will only apply to the next month's payment on the due date and no interest would be saved. I have checked online many times as well and no info. Well today and I check and there it is - it states you can make extra payments to shorten your loan and interest. WOW!! So this wasn't their policy before? Was it legal? Were they lying to me? This is nothing to say about them depositing checks into wrong accounts, debit card charges going to incorrect accounts, deleting money in savings, etc etc. !! This has been across other family members accounts as well. They are inept, sneaky, unethical and probably more. Even my lawyer told me not to bank with them, not to bank with any credit union but that HVCU (HVFCU) is the worst!!

Both Scott and Tom helped me throughout the entire process of starting new accounts and setting up…read moremobile online banking! They both went above and beyond were extremely efficient and hospitable!! They were ready to get me in and out as quickly as possible and making sure to take their time and paying attention to detail when necessary! They answered all my questions, fixed all my problems, and made me feel very welcome. This is my first time with Bank of America but seeing the staff treating regulars like family knowing us by name and always being considerate. This bank in poughkeepsie is more than worth the time and energy to become a patron here!!!

I've been wanting to stop into this Bank of America for the longest time, and after finding a stash…read moreof $1 bills and having been at the Hurricane Grill next door, I stopped in today for the ATM, and although I can't vouch for their employees (because it was off-hours), I could find a few things wrong with the machine - of which things start with the machine processing my stack of $1 dollar-bills at a speed that is slower than most Bank of America ATMs. Although it took me a good 10 minutes to have their ATM inside process my deposit from start to finish (after waiting 5 minutes for the last person to finish their transaction at the ATM), I really would have went elsewhere. I mean, it counted right (because I double-checked prior to insertion) but it just was so slowwwwwww. I liked that this was a contactless ATM - I had my Apple Watch and had never used it to use these ATMs, but this part made things super simple to start the transaction off right.

I went in to day to make a deposit and Mary was extremely helpful and we had a good conversation…read morewhile everything was being processed. She then went above and beyond to email their Mortgage Loan Officer for me to make everything even simpler for me. thank you mary! (Also they had blue lollipops today so thats a plus)

Great customer service! Marissa was awesome, she was patient as she assisted me with opening a new…read moreaccount. No wait times and COVID compliant.

I can only speak for the Rhinebeck, NY MHV......coming from Brooklyn this…read morewas a culture shock.....after a few transactions, they already knew who I was....now even with a mask on. They have the most friendliest, knowledgeable, and able staff. If you have a problem, they solve it. If you have a question, they take time to explain it. It's like family.... If there were more stars, I click on them too.

Joined this bank two years ago, I've had tremendous service and everyone is always attentive! I…read morehighly recommend this bank especially the Newburgh NY location.

Stood at at the counter for an entire 30 minutes. Had 5 loan payment to make - had the tickets…read morewith the checks to make everything easy. the teller was struggling- Marrandia. She asked Carrie several times for help to which the first time Carrie responded " what does the check say?" Several minutes later Mirrandia asked again for help - Carrie says " do 1 at a time. At this point I had been here for about 15 minutes- Carrie didn't seem to care that I had been standing here all along - didn't offer any more assistance. During this time Carrie assited 2 customers. Which 1 customer asked her if she liked it here- Carrie responded - yeah there's plenty of room for advancement and its close to home. Still standing her with Miranda struggling. Asked another associate for help but with no end result. While standing at the window for 30 minutes I was privy to the Branch manager having a conversation with " Chris" the receptionist- it was initially entertaining until it wasnt. Tabitha is the branch manager- she would be celebrating her anniversary soon - and she will be going to Rhode Island - not sure if Rhode Island was where she was celebrating, anyway. Probably 20 minutes into my visit to the branch. Oh yeah - customer told Tabitha she looked like she lost weight- Tabitha responded - I've gained a few pounds - Rice Krispy treats go down like water. Miranda asked another teller for help - Marie- she had been cleaning her work station- and again totally oblivious that I had been there for 25 minutes now-told Chris- the receptionist she would need numbers for the override- Chris said if your numbers don't work neither will mine-At this point I asked for the branch manager- was told she was out to lunch. When Tabitha did arrive 30 minutes into my adventure- she said she knew what to do - I had been in the pervious week - it was not as entertaining as this incident . I don't know do you think this is worthy of any stars? In a nut shell there where plenty of employees on staff to assist- Nobody cared that I was there for 30 minutes. Please look at the video- this is not an exaggeration. During my adventure there were literally at most- 5 customer transactions during my stay. May 3 was the transaction date - I believe I arrived at 11:45 ish and departed 12:18. Gotta see it to believe it !!!!!!!!

Worst banking experience I've ever had. It has taken me an entire MONTH on more than one occasion…read moreto receive a replacement credit card after it either expires or has been lost. Total nightmare.

This review is for the private banker named Damien who was lovely to work with…read more He was professional, informative, and enthusiastic about our discussions. Although Damien will not be the contact for the particular program, I came in for, he invested his time as if he would be. Highly professional

The atm literally never works and if it does, it doesn't do half of the services you need it to.read more