I had no problems with my Walden branch. The tellers are kind and my transactions are handled…read morewell.

I did business with Wallkill Valley Federal years ago and left because of the poor customer…read moreservice. Recently, I decided to give them another chance because it has been years since I had an account with them. BIG MISTAKE! My husband and I went to the bank and opened a joint account. Everything went fine. I then received a piece of a mail from the bank that had never been sealed. My account number was available to anyone that chose to peak inside the envelope. I immediately called the bank and spoke with Nancy. Nancy said I was not the only customer to complain and at first blamed the post office, but later admitted that another customer had come into the bank to show that his envelope had not been sealed by the bank. It became obvious that Nancy did not like hearing complaints when she asked me, why I bothered to come back to Wallkill Valley Federal and open an account. I told her that I had thought by now (after all the years that past), Wallkill Valley Federal would have changed the way they do business, but evidently, that was incorrect and I would be discussing the situation with my husband when he got home from work. When my husband got home and heard what Nancy had to say, his reply was, "CLOSE THE ACCOUNT!" I might also add that I emailed the President of the bank who blamed the post office for the torn envelope and totally ignored the fact that the envelope was CLEARLY NOT SEALED and that's WHY the envelope was torn at the post office.

I came here because I needed a notary, but I live in NYC and needed one quickly before heading back…read morehome. Kate was great and there wasn't much of a wait. Notary service is free if you're an account holder.

Took the clerk 4-1/2 hours to open two Business Checking Accounts and One Business Savings Account…read moreand one business credit card. If it wasn't for the decent interest rates one these accounts I would have been out of there after the first two hours!

This bank has great employees who provide polite service. They were able to handle all of my…read morefinancial needs in a timely fashion, without wasting my time trying to sell me a bunch of stuff I wasn't interested in.

This is the 4th incarnation of my financial institution at this address, but I only went into the…read morebank for an in-person transaction today, for the first time since it changed over from First Niagara several years ago. I have been satisfied with KeyBank service, and my special request at the window was handled well, with friendly and helpful staff.

Hello, happy holidays to all I would like to say this KeyBank location is by far amazing. They go…read moreabove and beyond for you Miss. Lisa is the best and Miss Jenna is amazing if I have to recommend going to a KeyBank location I would recommend the one in Newburgh on route 300. They are beyond amazing treat you like family, which is very important. Keep up the great work. You guys deserve the recognition.

Worst bank ever. Slow branch service that's common in most keybanks. Antiquated on line banking.read more

I had inquired about applying for residential mortgage with Monroe's branch manager and loan…read moreoriginator, Chris Kellermueller, and he was super helpful, professional and knowledgeable. I did not feel rushed as he took the time to explain in great detail their process in obtaining a mortgage.

The Englewood branch is the best. Great bank, great people,…read moregreat rates, great service, great location. Convenient. Of all the banks that I have dealt with, this one has been the best !

They have great rates, service, and a friendly staff. They are always helpful when I call.read more

amazing, we were able to get everything done quickly and she made the process very easyread more

Jared from State Farm helped me tremendously and was a pleasure to deal with!…read more He was very attentive and knowledgeable, I'm a satisfied customer!