I hate that you can't use the ATM for depositing anymore ,just a separate night drop off slot with…read moreno receipt of your transaction.

This "bank" doesn't count making deposits as "activity" so closed my account anyway and wouldn't…read morereopen it or let me transfer the money out. Felt very similar to when I got mugged back in the day. "Customer Service" has zero script to follow or knowledge but had attitude, I felt like I was talking to a random drunk disinterested person at a party, not a customer service rep at a bank, it was 100% on me to ask questions and she just said "no" to everything as if I was trying to get her personal money. I guess I lost a $1000 but I guess good thing I didn't deposit more? Just please don't deposit any cash here unless you're OK losing it.

After discovering that the mortgage product we wanted to apply for was only offered through…read moreKeyBank, my wife and I had the absolute pleasure of working with Susan Regan as our mortgage loan officer! Being first-time home buyers, we didn't know what to expect. There is a lot of stigma around mortgages and banks, and not having ever been customers of KeyBank we really were going in blind! We expected a joyless, uncomfortable experience and prepared for it...imagine our surprise when we walked into our appointment and met an upbeat, friendly person like Susan! Susan is always smiling, very personable, and extremely knowledgeable. We felt comfortable with her immediately after our introductions, she is a people person and she really has a mind for numbers. She answered every single question we had, even sometimes twice when we forgot the answer, but she never was upset about it thankfully! Susan worked with us to figure out a good price range we could afford, explained everything involved in a mortgage from soup to nuts, and put them in terms we found easy to understand without ever making us feel dumb about it! She also worked closely with our realtor from the time we got the pre-approval, and she was in touch with him and our real estate attorney during every step throughout the buying process to make sure we were all on the same page. We don't know how she managed to juggle all of that, but she did! The whole process could have been long and painful, but thanks to Susan's hard work it wasn't! She is a real class act, and was always available by phone, text or email whenever we had a question or needed advice. She worked her magic to make sure we got the best mortgage product for us, at a good rate and she even surprised us by coming to closing with a little housewarming gift! We wanted to jump up and give her a hug, but at the closing table we might have looked silly... Susan is an all-around rock star, she worked so hard for us and really made the whole mortgage process as stress-free as possible. We would recommend her to absolutely anyone in the Hudson Valley who is looking into KeyBank for mortgage options - I only wish there was a Susan at every bank!

Called this branch with some financial questions, interested in account options and bringing my…read morecredit score back up. Transferred to Shoshanna, who was so condescending and rude that I was at a loss for words and hung up before getting anywhere. This woman spoke to me as if I had called the bank to get free money, accused me of being irresponsible and "not keeping track of my own balance" and didn't seem to have any useful information to provide. Definitely switching banks after a series of horrible customer service experiences here. Shoshanna should not be permitted to speak with clients on the phone, or should receive training to at least attempt to disguise her callousness and impatience. Unprofessional and a really poor reflection of company values. Where does a lower-middle class person with 4 jobs and a Masters Degree turn for financial guidance?? Not here, obviously.

The Torrington Savings Bank office in Goshen is a nice location; they have a fair amount of…read moreparking, picnic table in the back, and a drive up ATM and teller. When it was originally being built, I found the TV ads showing the plowed up landscape under the voice-over touting their rock solid foundation in Litchfield County ironically hilarious. Now, the interior is a pretty marble so they have that solid footing, I suppose. The tellers and employees have always been very nice. The only constant negative: there is a speed bump/drainage line from Heck between the bank and the parking lot for the post office/liquor store. Seriously, whoever approved it must have a financial interest in a local autobody shop. Save your front end, and if you need to go from parking lot to the other, just go back on the road and turn that way.