I had to get my card replaced due to apparent fraud, and it went completely well! The process was…read moreeasy and smooth and this lovely lady named Lynn guided me and helped me throughout my problem.

Had to get a document notarized and Liz (Teller) was great and made it super easy! Been a member…read morefor 15yrs.

Just went through the drive through to cash a check that is on a Regions account. I'm not a Regions…read morecustomer, but received a check on a Regions account. Regions charged me to cash the check! How can they charge me to cash a check drawn from a Regions account? I would never bank here...

I've had a hard time locating convenient Regions Banks since moving to Jax but this one is great…read more Now here is a tip, the drive thru is always busy and you will have a wait. Go inside and you will be in and out within no time. Even better every single person I've encountered that works here is genuinely nice. Not in a this is my job I have to smile at you, they actually seem to care and will chit chat and engage a conversation with me every time. I love that.

Always a great experience here Very friendly and courteous…read moreso refreshing this day and age Raoul is always so helpful so appreciate it Just makes my day

Been with this Credit Union for years. Great customer service and lots of locations. They are the…read morebest!

From the owner: First Florida Credit Union is headquartered in Jacksonville and operates 18 branches throughout the…read morestate, serving more than 62,000 members. As a not-for-profit, member-owned cooperative, our primary focus is to serve the financial needs of our members. Because First Florida does not have stockholders, "people before profits" is alive and well. Earnings are returned to members in the form of lower rates and fees, in addition to higher earnings on deposits.

Nice bank, nice staff, very helpful. Needs a new atm in the drive thru or it just hates me but…read moreotherwise it's perfect.

I work for a small business, this is the only bank that will not let me place a change order over…read morethe phone and let me drive through to pick it up. Wasting so much time. I've also had issues not being able to get change because it's unavailable, even before the great change shortage of 2020. Most of the time the staff is very friendly.

Customer service couldn't get better. Professional but friendly- always greet you with a smile -…read morebusy at times but they acknowledge your presence - Cynthia was so helpful with the rewards in my BBVA app - I'm not computer savvy so I'm very thankful for their assistance- the lobby is always clean - they offer coffee and yummy cookies which is nice if there is a wait during am - everyone is awesome - thank you Sally, Cynthia and Taylor for taking care of my numerous business transactions.

Every time I've been to this bank, I've been in and out very quick. The customer service experience…read moreis excellent and it's very neat and clean inside. I will say that I really don't care for the parking lot too much but since they're not too busy it hasn't been a big problem. Just not a lot of spaces and when you have to use the ATM, the back area isa little confusing as to how and where you should try to get out of there. The last time I was there, the ATM wasn't working right and I had to go inside but had to park behind the building and there's only the entrance in the front so it's not a convenient trek from there. Otherwise, they do everything else very well.

Beth is the loan & banking representative. She always tries to be accommodating or will suggest you…read moretry another associate. There is a young lady named Suzanne and she's exceptional. I couldn't ask for better service

I submitted a wire transfer this morning for funds that needed to go out and be delivered today,…read morefor which Everbank charges $25. After submitting the request, I assumed the matter was over. In the process of submitting the request I had to verify my identity by different methods 4 different times. There was no notice of any further review or hold up on the transfer after it was submitted. Several hours later Everbank called me and asked all kinds of personal questions that are none of their business. I verified my identity again by 3+ different methods and verbally confirmed all of the details of the wire transfer. I confirmed that the recipient is legitimate and who I wanted the funds to go to and there are more than sufficient funds in the account. Everbank refuses to make the wire transfer and they refuse to give me any reasons for why they will not let me access and send my own money. They also refused to let me speak to anyone at Everbank who will explain why they are not making the transfer and what it would take to get them to do it. The bottom line is that they are preventing me from accessing my own money in my own account, even after a large number of security checks and live assurances and confirmations on the phone. I will definitely be moving my account away from them, despite having had an account there for more than 2 decades.

To the Executive Team of EverBank,…read more On March 15, 2026, I applied online for a joint High Performance Savings account with my wife and was immediately denied without any explanation. After contacting Customer Service on March 16, I was informed that no reason could be provided and was advised to reapply. I followed that guidance, only to receive the same unexplained denial a second time. This experience has been extremely frustrating and deeply disappointing. I find it unacceptable and frankly offensive to be denied without any explanation or opportunity to verify our identity--something that has never occurred with any other financial institution we have worked with. "I would appreciate a clear explanation and a prompt review of your application process." Sincerely, Sergio Abundis