I'd like to acknowledge the great customer service from Jessica at this branch. After heading to other branches giving me the run arrounds she assisted and was able to help. Thank you Jessica for greeting me. read more

Had a business appointment. I received a text, an email, and a phone call for reminders. I showed up 10 minutes early. Twenty Five minutes later, I still hadn't been seen. Time is money - especially for businesses. Either hire more bankers or DO NOT schedule back to back meetings without a buffer. Furthermore, a walkby "I'll be with you in a minute" is a load of crap - don't tell customers that. I left, but not before scheduling an appointment at the D Street Branch. I received a text and an email. I showed up 5 minutes early. 15 minutes later, I get told that the banker had an emergency. Actually, the customer service rep lady never even acknowledged my presence - the security guard was the one to at least get someone to me. 3 Business Accounts; 1 Personal account; 1 business line of credit Gone from CHASE. read more

Terrible customer service, the young lady was rude. If you're having a bad day, leave it at the door.

I had the misfortune of my home mortgage loan transferred from home depot to chase. Chase is a nightmare. They are dishonest and underhanded. They also lie terribly. They sent me an email and told me that my mortgage payment was switched to online payment only. They never asked..they just did it. I responded and declined their forced switch and stated I didn't accept this and they will continue to send my paper monthly statement. They never sent another statement. I called as my mortgage was coming due and they responded telling me I would have to pay online, because you know, that's what they said I wanted to do. I said no, I requested a paper statement. So she stated she would change it back to a paper statement. Never received a statement. I sent my payment and of course now they never received my payment. They received my credit card payment but..gee, no mortgage payment received. Still, 3 months later...no statement. I have filed a second consumer complaint and did make an online payment because of their total fraudulent behavior. I am confident the check will show up...it will be a miracle. They are a fraudulent gaslighting company. I actually would rate them a -10 if possible. Not sure how this will turn out but it's truly motivating to get that mortgage home loan paid off ASAP so I don't EVER have to deal with such a CRAP company. Don't get involved with these crooks. Way better companies out there. Loan Depot was very good. I'm sorry this was done to me and surely don't want this for others. read more

Came in on Saturday morning asked to be seen by someone to discuss some issues with my account, I was told there was about an hour in half wait.. but if a guest didn't show up after 10 min I would be next well the next guest showed up and I was told the manger Maribel was gonna see if she can help due to her being limited access.. she called took care my issue help me understand what had happened to my account.. 10/10 recommend this chase bank. Thank Abraham and Maribel. Your kindness will continue to spread.. read more

worst bank location since washington mutual was in business. they have 3 atms in front and not a single one works. the left has no power. the middle has a broken touch screen and my card got stuck for 10 mins. and the one on the right doesn't accept cash or check deposit. this is normal here unfortunately. the only good thing is if you go when they are open you are greeted by a friendly face and given the privilege of waiting 1/2 an hour to do anything wi ur own $! horrible business model. read more

If I could post negative stars, I would certainly do it. We've been Chase customers for decades. Chase will lose all of our business this as soon as we can arrange to do so. Chase doesn't have a branch here so Monday we drove down the mountain to sign documents to have a wire transfer executed (above Chase limit to do on-line). At the same time we needed to provide our seller a cashiers check. The teller told us their printer for cashiers check and money orders was broken and they were unable to provide one, they didn't know when it would be prepared. Our seller agreed to take a personal check. Assuming all was fine, a check changed hands. Today, the seller called our bank, since they did not bank with Chase, Chase would not allow them to cash our check for more then half the value of the check, period. Be mindful, the FULLFUNDS were in our account to cover the check. I called Chase, spoke to the manager and relayed the story above. I also explained that we are in the target demographic for Covid-19 virus with underlying health issues. I wanted to be we did not want to drive down the mountain and expose ourselves to unnecessary risks. We were told by the manager, no exceptions to the policy. We asked if there were other options knowing our seller needed to cash the check. She said if the seller needed cash we would need drive down the mountain and withdraw the amount ourselves, that was the only solution, had to follow policy, no exception. First, I flat out reject that some accommodation could have made. It's our money!! In these times with all kinds of companies going out of their way to protect seniors, wouldn't you think banks would be in the forefront of finding ways to execute simple requests to help keep seniors safe? Not this bank, not this branch, not this branch manager. read more

Walked in, nobody was in line, went to the teller, did my business, walked out. Nothing to report, nothing to complain about. It's a bank, not much else you need to know read more

I went to this branch after leaving the Boulder branch that wouldn't help me. They helped me right away with opening a new account. I highly recommend this branch if you need personal service. They are the best!!! read more

Very very bad customer service I ask banker Nana Chung a question she just ignore me . I normally bank in Temecula or Orange County and the service is much more professional . I will never come to this branch ever again . read more

About 20 people in line and only 1 teller. Called the branch to inquire about getting additional help. The manager told me to use the automated teller and there wasn't anything that could be done. I don't bank here (thank God) therefore unable to use the ATM to make a deposit. Worst bank ever! read more

The location has a lot of parking. Got in and out very quickly there is hardly a wait unless you go in on a Friday afternoon it gets a bit busier. read more

I opened this account specifically to hold funds I would be receiving from a settlement. I received my check from Jacoby and Meyers and deposited it. At the time of depositing my check I thought it would be a great day to take off to a casino. So I asked the teller how much of the check would be available. She said at least $200.00, but the funds would be available in 2 days. After running the check through she then told me that they would only release $100.00. I told her that was fine and asked again when the funds would be released. She said definitely in 2 days and it says so on the receipt she was going to give me. Today, I found out that an additional hold was placed on my check. When I was asked why, they said the check look different... I asked them to verify the check, that's when I was directed to call their verification department. I demanded for the branch manager. The teller brought back a lady who essentially said everything her teller was trained to say. When I told her I expected more since she was a manager. She then said she was not the manager, the manager was out for a couple of days, and she was the acting supervisor (that says a lot about the training being given to their employees). Essentially there was nothing she could do. I asked for either the check to be returned and my account closed or to have the check verified paid out and the account closed. I ended up walking out 45 minutes later with no useful assistance. I then called their customer service department who transferred me to their verification department. When the guy answered the line he said the word fraud when announcing his department. When I told him I wanted him to verify this check. He spent about 15 minutes Telling me some banks will verify checks and some banks actually have on their automated services that they don't verify checks. He discussed how the bank that issued this check is on their list for a high return check rate. With the increase in check fraud, I am sure all banks have a high check return rate. But not all banks are telling each of their clients, since we experience a high return check rate from that bank we have to put not one hold but 2 holds on your check before we make the funds available to you. After allowing him all the time he needed to tell me the reasons/excuses of why he wasn't going to be able to help me. At that point I was tired of excuses. I told him I didn't want to here the reason why he wouldn't verify the check or why it needed to be verified. I wanted him to do his job and verify the check. What is the point of his department? Fraud, Check Verification, it doesn't matter verify the check. I'm not telling you to take my word for it, didn't even promise a pinky swear. I asked you to call a financial institution using a phone number you should have on file somewhere to verify checks. It was during my response he tried to talk. Quite frankly, if I allow you time to speak and listen to everything you told me regardless of how mundane and repetitive it is to me, I expect the same amount of consideration. He essentially told me he was not going to help me and transferred me to his supervisor. This conversation was a pure delight. I was told something completely different. Apparently it is not a high check return rate with the bank that issued the check. Jacoby and Meyers a highly recognized law firm is writing checks not supported by their bank account or my check is fraudulent, As the conversation proceeded he stated my check was not like the other checks they received from Jacoby and Meyers. My check was different. Up until this point everyone said the funds would be made available only when the actual funds are transferred into their bank on the 3rd of June. This Supervisor in their Fraud department told me the check would not be going through. Meanwhile I have to access to these funds, involved Jacoby and Meyers. I will be closing this account. read more

Chase Bank is the worst bank I have EVER dealt with! They blocked my account 3-4 times because I tried to transfer money from an account I had linked. Each time I had to go into the branch to verify my identity. I've never dealt with a bank like them in my life! read more