A regional credit union. Apart from the usual product offerings, they also hold financial literacy services. Great place.

Don't like that they open late on Wednesdays. Zelle u can only send $2000 a month customer service are nice people very friendly

In spite of all the issues the manager and owner reached out and fixed the problem. I truly appreciate the assistance in getting my money. I only ask that you fix the phone system so people can talk to someone. read more

Unable to reach them by phone or email or text........on hold for already 32 minutes..how is it possible??dont sign jump with them you wont be able to reach them. Inhabit been working on other stuff and still waiting.. read more

Such a great experience financing a vehicle through Susan with Rize! She made the entire process completely seamless from beginning to end. I totally appreciate how she went above and beyond to make sure everything was handled perfect perfectly. Thank you so much Susan & Rize! read more

Worst bank experience ever. I was invited to apply for a credit card and submitted my application. After receiving a counteroffer, I provided all the requested documents, but no one followed up with me. Now, I've noticed another inquiry on my credit report, and I still haven't received the product or offer I was promised. This is completely unacceptable for a financial institution. I requested a follow-up from a manager a long time ago, but no one has reached out to resolve the issue. I will be filing a formal complaint with the NCUA regarding this experience. read more

Gaby Plumb at Rize is absolutely amazing!!! Not only is she extremely helpful she is very knowledgeable and responds right away to any of my concerns and needs! Could ask for a better agent/rep to help me!!!! Rize and us customers are lucky to have her!!!!! read more

I've been with Rize, formerly known as SCE Federal Credit Union, for 8 years now. I've had multiple loans with them. There's a reason I trust this bank to grant me the best rates and the best service...because no bank compares! I have tried to compare rates and every time I come back to Rize they remind me why I stay in the first place. I had the pleasure of taking out a loan with Sally Alvarez who was so so nice and attentive. She was quick to call me for additional info, confirmed multiple times, and was able to get me the cash within 24 hours. She is a rockstar! I've never had a issue with them and I am so glad to have found them years ago when I loaned my first car. Though I don't have any branches near by, most things can be done remotely (if this is a concern for you). Honestly anyone who has an issue with this bank is likely insanely picky. Remember there's not a lot banks out there you can count on! read more

SCE FCU was the best! As a SCE employee for over 25 years, it was hard to find anything better RIZE is a joke and THE worst customer service ever! I have been disconnected several times on chat And told several diff times they couldn't put a stop payment on a pending charge (that wasn't mine) they needed 3 days to do so! They were more than willing to charge me, though for just inquiring! The ladies on chat are rude and for the most part, under qualified to be handling customer service You should all be ashamed ! read more

Rize credit union Cesar Espinoza froze my social security money causing harm. This is after being a member for Forty(40) years. This just after getting out of the hospital after a strike, is a VERY unwelcome situation. People like this should have consequences! I was told he was going to call back and did not. There is not a rating below one(1). read more

This place keeps going down hill ever since they switched over to Rize it's sad that you can not get help from the bank teller on your questions because she shows that she really doesn't give a crap I asked about direct deposit and about a setting up something else and she said flat out it wasn't her problem to help me it is a lot better yet less convenient that I have to call the 1-800 number to get help. They are very helpful but before they have bad customer service inside the Ontario branch now though they did away with the helpful tellers read more

We have been faithful customers of Rize (previous SCE) for 7 years. We consistently pay on time and keep track of what we owe. They lack a lot of organization in how they handle peoples information. We have updated several things (insurance information) over the course of our loans and they never receive our updates and end up charging us fees and we have to constantly call back and fix the issue. They also continue to send us letters saying we are past due but we set up an automatic payment and our payment is always on time. It is very frustrating. The only plus is their customer service on the phone. They answer quickly and are kind. Other than that, please choose another company that has things under control! read more

I'm not entirely sure what's happened to this credit union over this past year or so. Ever since the name change, it has not felt like the same credit union to me and my mom have been with for years. She recently left to a competitor and I'm thinking of doing the same. I applied for a credit card a few days ago, the lady said her system was having problems but she had all the information she needed for me to apply. Says she would call me back, that was on thursday and it's now sunday, no word back. After hours help doesn't seem very helpful at all either. If you want to confirm something as simple as your bank account number, they can't even do that much. You have to wait for a business day for them to do something as simple as confirming your bank account number. I really used to love this credit union but it might be time to find something else. read more

The incompetence at this branch and the customer service for this company over replacing an ATM card is insulting! I have tried numerous times and errors continue to happen. We are thinking about closing all of our accounts due to their incompetence. Do better RIZE ! read more

I walked in to open a youth account for my niece and was very satisfied with the service. Shout out to Carol Carmona who assisted me today with great guidance making my experience an excellent one! The lobby is clean and organized. The tellers are very friendly and efficient. No hidden fees whatsoever. I have banked with BofA for the past 25 years but I'm excited I joined SCE FCU. read more

Rize Credit Union - Banks & Credit Unions Near Me - Ontario, California

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I had SCE FCU close to 40 years. I only had one issue in all that time. Rize takes over and I have had to call twice in three weeks. They have the works customer service I have experienced. It wasn't until I talked to three different people and then followed up with an email that I got someone who had heard of customer service before. This week the person argued with me about what I was seeing in my account. I can't believe after 40 years I may have to change banks. I was always so glad I didn't have the issues that others talked about. read more

Every time I call there's at least 45 people ahead of me today I checked my account and my paycheck shows pending which should have been released. Very disappointing in this rize credit union. Cannot reach anyone on the phone. read more

Zero star credit union. They hold your money. Take your money. Bad customer service in Ontario,Ca brand. The mangers there are the worst. Closing accounts and moving somewhere else. I had to accounts here a personal and business. Both they never could assist with getting loans for company trucks not even personal credit card loans. This credit union over the last 10 years I've been a customer never help me not even once. read more

Horrible. Always holds funds and declines transactions randomly blocking them often on weekends so we are left without access to our money until Monday. read more

Terrible customer service. Try calling close to 4pm they pick up and hang up on you. It's extremely hard to get someone who can actually help you. If you do get someone on the line they just transfer you and you wait and wait just so no one ever gets on the line. The chat is just the same because they can't help with everything since they say they have limited access but yet encourage callers to try the chat. I had to go into the branch to get connected there to apply for an auto loan because no one picks up. We waited 20 minutes there in a room where you get connected thru video. One of the guys working there said they've had a lot of complaints and he thinks it's because they work from home. I'm a new member a few months only and I will look for a better credit union. read more

I have been a member for 40+ yrs at SCEFCU and have had the pleasure of receiving financial services always with respectful, friendly, and professional staff. I have always found the cost of loans are considerably lower than other financial sources. I have highly recommended SCEFCU to my family members. read more

Was having problems with service from Arrowhead Bank on Sierra and Renaissance Parkway in Fontana; this location is strictly for ATM transactions; most of the time their machines are not working. Called SCEFCU and git representative named Elizabeth. She was very helpful and found a full service affiliate that was actually closer to my work location. Really appreciated her professionalism and customer service. read more

SCE FCU use to be a an amazing credit union but over time their service has really gone to hell. I went to deposit a check and the teller Jackie was just so rude. No smiles no customer service nothing.It felt like being at a bank with the way she acted. read more

Got two auto leases from this bank through Tustin Toyota about three weeks apart. Online banking is extremely not user-friendly. One of the leases is a joint account and the other is just for myself. Believe it or not this financial institution requires me to create two separate logins for the SAME bank so I can view each Account. After calling several times and spending several hours on the phone letting me know they can adjust us I was finally given an answer that for "credit reporting purposes "I would need two separate logins. It made absolutely no sense to me after having several accounts with me and my wife at major banks and never having to deal with something so illogical and inconvenient. Definitely would not recommend based on how credit unions are never up with the times and how I was basically lied to by customer service. read more

I love this credit union! I have been at Wells Fargo (AWFUL) Bank of America (EVEN WORSE) and US bank (ACTUALLY LIKED THIS ONE) but this Credit Union is by far my favorite. NEVER had one issue EVER!!! 2 thumbs up in my book read more

I love this Credit Union. I've been a loyal customer for about 10 years and the customer service has always been A-1! But today was a very good day. Alex Perdomo helped me open my corporate bank account. She was on point and covered every base necessary. She made my day and my business account opening a positive experience. Thank you Alex for your great customer service and communication skills. read more

Rize Credit Union - Banks & Credit Unions Near Me - Ontario, California

This bank is TERRIBLE. I've never met a company with such rude employees. Among the rude employees yuu will get fees fees and more fees.

Just wanted to add to my previous review. We also want to thank Jamie for being so amazing and helpful in dealing with the problems that came up with the dealership. Jamie made it a priority and handled it all for us. Jamie and Diana are so amazing and we appreciate all the help we received from SCE. I will be recommending this credit union to all of our friends and family. Jasmine Medina read more

I've been banking with them since I was in high school, so about 11yrs and growing! I've seen tellers move up or go on to other things. Every single one of them have always had amazing service! They don't treat you like just an account like a regular bank would. When you come in you are treated like family! Always there to answer any questions, help with loans, & refinancing in any way they can. They try hard for you, not just say "sorry, you don't qualify, ok next!" No! They do what they can to help! All the tellers are amazing at this location! I know I can always count on them for anything! Lizeth Lopez has helped me out literally with every loan/refinance for years and always exceeds my expectation! She made my day Today! Thanks again Lizeth! Stay lovely ladies! read more

I went in for a HELOC (Home Equity Line of Credit) for some home upgrades I wanted to have done, as well as my tax guy recommending I get one to write off the interest. I went in, without an appointment in February, and was lucky to have Michelle Gomez help me within minutes. She told me that it should take about 4 - 6 weeks for everything to fund, as long as I provided all the information which was requested immediately (most recent paycheck sub, proof of insurance, etc). She helped me fill out the paperwork on the spot and I was done in less than 20 minutes. I was called 2 hours later and told I was approved for $25k, which was more than what I needed. Michelle kept me informed of what was going on along the way, and I was funded in just under 4 weeks. Michelle is wonderful and explains everything and never rushed me. I have been an SCEFCU member for 24 years now, and am very pleased with their service. read more

I couldn't be any happier with this credit union. All the employees, especially Daniel Martinez & Carol Carmona, go the extra mile in providing excellent customer service! read more

The only banker here who isn't worthless is Michelle Gomez - (and Lizeth) otherwise you're SOL - most of the tellers are nice but banking here has become difficult and time consuming - it used to be easy. We will be looking for a new banking home. Update- to add insult to injury I called because I couldn't make a transfer into my sons account- when I hung up and tried again there was an account that belongs to someone else linked to my sons account. When I called back to find out why that was I was promised a call back the next day - yep, no call, no surprise. read more

Lately the customer service due to the personnel corporate selects and trains to serve customers have severely affected their image. I have been banking with SCE for over a decade and have seen great people and in the last two years, have experienced a decline. The tellers are cliques that are snidely and sarcastic. I am not the only person stating this. Friends that I have recommended in the past have indicated this too. If you don't want to deal with tellers and only do banking through ATMs then this is your bank/credit union. If you need to talk and do business, I can no longer recommend this establishment. read more

Great car loan rates if you're an SCE employee. I got an extra .5% of my already crazy low interest rate when letting them deduct my payments from my pay check. Super friendly people. read more

As a new member I got treated horrible in the Duarte branch and I thought that maybe they were all like that... I was mistaken Ontario branch is amazing, not only did they save me money on my car insurance, they saved me money on my car loan as well. These ladies are miracle workers that's all I gotta say! Thank you guys!!! I highly recommend this branch everyone is incredible read more

Love this credit union. Small enough to be treated like a valued customer but large enough to have all the perks of larger institutions. They have few branches but you can use other credit unions and get cash at any 7-11 24 hours. One problem I experienced today was rude customers illegally using the handicapped parking. read more

I've been banking with SCE for over 13 years and I've had nothing but good experience with them. SCE doesn't have hidden fees likes other financial institutions and their customer service has been outstanding. read more

Best CU ever! The people are friendly and always very helpful. They have an answer for all my questions. Alex and Lizeth rock! read more

Rize Credit Union - Banks & Credit Unions Near Me - Ontario, California

My husband and I used this credit union about 2 years ago for an auto loan refinance. We had Lizeth Lopez help us and she did a great job getting us in and out, even making everything very smooth for us. In 2 years our car was hit head on and considered a total loss. I explained everything to her and she wanted us to know she would do everything she could to get a new loan in progress while dealing with insurance and other car payoff. Within hours she said, We were approved! I have used several banks before and I will now always use this FCU. Not only was Lizeth and her lender amazing the branch manager Gabriela P. was also super sweet and very confident in her team. As she should be, they are AMAZING!! Mark and Sherry Julien read more

Mindy has always provided exceptional service to me over the years. She has great people skills and and work ethic. It is very much appreciated. Thank you! read more