Easy in n out Smells good and the machines are working Very convenient Good to stop by for quick withdrawals read more

I've always received an excellent communication and impeccable customer service from Emilio Lopez. He's the reason banking is so easy at this branch. Thank you for all your help. I appreciate it very much. read more

I have been with this bank since they opened. I have never had any problems with them, and they quickly resolve any issues I might have. There are no fees, as long as you keep below your credit limit and don't overdraft your checking account. Seems fair to me read more

Large branch but service is slow. Walked in with about 20+ people in line! Overall waited about 30mins, for a large branch I think that's a pretty long wait read more

Be ware!!!! I wish I could give them 0 stars. The "notary" Carolyn was rude and said we need paperwork even though I was told all I need is my id. Then she says that chase doesn't do multiple notary services and that they are excellent and have great service since it's free. Also, this was only a small unprofessional behavior, I made an appointment and she was 15 minutes late. The late wasn't a big deal for me, but telling us that chase is providing a free service and we should be grateful and not even providing the service then, is inappropriate. We called different places and found out, that notary services aren't even expensive. Some only charge $10-$15. I will be closing my accounts with Chase because of their disgusting behavior. Chase had been frauding people. I've had chase when it was still wanting portal. Over 15 years. They are against the regular people and are for the rich! read more

Filthy bank with literally 1 atm outside with 10 people waiting to use one atm. All this money and they have the most garbage setup. Shame on them read more

Went there to set up a trust , For my mom and I had to go back several times because of their mistakes and now they've made mistakes on the checks and spelling of our names. Calling the check company who made the check checks. They misspelled both names I would not recommend this company to do anything for you read more

I don't know about everyone at the bank. How they are but I know this Diego A Chavez is the best Banker ever. I used all kinds of banks and he made my experience amazing. He knows everything he is kind and really cares about his clients. A few days ago I was talking to a friend and was telling her how amazing he is. She started to argue with me about her banker that he's better than mine. Long story short we found out that we were fighting about the same person. So if you're looking for top-notch Banker who is very knowledgeable and we'll get you everything you need and will fight for you he's the one. DIEGO. A CHAVEZ IS THE BEST BANKER read more

Chase Bank - Banks & Credit Unions Near Me - Santa Ana, California

Somebody stole my debit card info online so I had to cut up my old ATM card and wait 5-7 business days (?!?) for a new one to be mailed to me. Customer service phone rep told me I could go to any Chase branch office and they can issue me a temporary card to use until the permanent one arrives in the mail. So for some reason that ONLY GOD KNOWS WHY, I stopped by this particular branch. Despite arriving around 930-10am on a Friday morning with a considerable number of customers waiting in line, it looked as if the entire branch was on lunch break. All of the personal bankers were chitchatting with each other instead of helping any customers while the service windows would alternate having only 2 or 3 tellers at a time despite the line. I finally got to one of the windows where I spoke with a short-haired woman whose name I forget but her nametag I remember said she was an Assistant Branch Manager. While trying to explain my situation, she rudely interrupted me by saying "YOU NEED TO CALL THE NUMBER ON THE BACK OF THE CARD. ONLY THEY CAN HELP YOU." Seriously?!?!?! I told her that when I previously dealt with this problem, the branch issued me a temp debit card, which she AGAIN rudely interrupted to say "that can only be used on ATMs to withdraw cash, it CANNOT be used anywhere else." Uhhhh, WHAAT??? That wasn't the case the last time!! She very dismissive and didn't care at all that it was the Holiday season and here I was without access to my bank account. THIS WAS THE LAST STRAW...I'm done with Chase!! Between the outrageous overdraft fees and poor customer service, they're no legitimate reason to keeping banking with them. I'm going back to my old credit union, Navy Federal!! read more

Don't particularly enjoy having to go to the branch, prefer doing things online but sometimes I've needed to go in to open an additional account, or obtain documents not available through CHASE website. Service is ok, nothing spectacular. The branch itself has a very antiquated feel and it just gives me the feeling like I'm back in the 90s again, dealing with tellers right out of HS or account managers that have been there too long and have lost their pep. Some pros, open until 4pm, and the wait has never been particularly too long. read more

My mother passed away during the beginning of Covid-19 it was a really difficult time for the family. Steven Solis helped my family soo much with organizing my fathers and families finances. Steven was thoughtful and gave us the right advice we needed to make things a bit easier during these crazy times. I'm so grateful there's people like Steven that are professional and really care. read more

WORST BANK EVER!!!! WHATEVER HAPPENED TO CUSTOMER SERVICE AND THE CUSTOMER BEING RIGHT!!! That doesn't seem to exist anymore at least not at CHASE!!! YOU DON'T DESERVE 1 STAR YOU DESERVE -5 STARTS For the way I was treated and how CHASE JUST DOESN'T listen to what their customers are telling them. I was very Clear, VERY! So, Jose needs better training in what he is doing before he does it again, so he doesn't have to lie about it, to keep his job!!! (Which is a sin, by the way, so good luck with our Lord on that one, since I am his daughter and under his protection) And then his supervisor Lina or Lini took his word over mine, and then got upset at me, really. What kind of supervisor is that? Well the BBB will be hearing about my experience at this bank and how she has tellers that need better training in customer service, manners, ethics, and listening to what customers are s a y i n g. Especially since Alex, who was ease-dropping and thought he could give his two cents and then had the nerve to say I was being condescending. And couldn't even locate my second account which is clearly on the same account that no other location has a problem finding!!! But Poor little boy he must of just learned a new word in school. He had no right to be Rude to me since it didn't involve him AT ALL. Learn to mind your own business since you didn't know the whole story little boy. Social Media will know that Chase SUCKS!!!! Especially this branch, Jose, Alex and their "supervisor," what a CLEAR joke!!! I will make sure NO ONE OPENS AN ACCOUNT WITH U GUYS EVER and that everyone will know this store. MAYBE EVEN ELLEN, since I'm going on her show!!! read more

Great location that just feels huge! Maybe it's because I've only been here on weekends, but it just feels like this location is almost too big. Another problem with coming on the weekends is that it's not staffed as fully as (I assume) weekdays. Lines for tellers move a little slow, but at least the tellers are always friendly and ready to help you with anything you need. I've seen plenty of bad reviews for this location, but honestly, I've never had anything but a great experience here. So...maybe just visit on the weekends if possible. read more

If I could give negative Stars I would. Literally the worst big Bank in the United States. I'm here trying to cash a check for the estate of a deceased client for $981 for the benefit of the estate and I have been here for an hour and 10 minutes while they try to figureout what they need. By the way I have the original will appointing me executor and they're looking at some online policy manual that's asking for things that don't even exist in this case because it was too small to ever be probated these imbeciles don't understand and a bunch of non-lawyers are telling this lawyer what the law is. The place is populated by automatons who follow policy manuals that aren't accurate nor legally correct. Is only the latest of many problems I have had with Chase over the years both on my own behalf as well as on behalf of clients I actively recommend against anybody having either a personal or business checking account with this bank they are truly horrible read more

Loved my experience at this branch. David is a really great banker, assisting me with my asset protection needs and opening up a checking account. He was very respectful, courteous, and always on top of it when it came to helping me out. read more

Sonia was so helpful and patient with me. She helped me with turning in my bonds which is a long process. Her customer service skills and kindness really made the experience great. read more

No doubt Chase as a national bank is reliable, but if you're looking to open an account prepare for a thorough interview (and not just one, but two). I wanted to open a basic checking account and was immediately brought to one of the desks. Thought if would take no time at all. Then the woman wanted to go through my life history for the past 5 years. As if that wasn't enough, she went and got her manager who also asked the same questions and then went on for another 10 mins on how amazing Chase is (...it's a checking account). Too interrogative, save your time and go another branch. read more

Really good costumer service when you have to talk to personal reps. Victor is the person that helps us a lot and he is just amazing. longer wait time when you just need to do quick transactions - window clerks are a little slow. read more

I come to this Chase all the time since it's literally walking distance from where I live. Every time I come in here I've been greeted nicely, served quickly and all the staff here have been extremely helpful with advice. The personal bankers here (I've dealt with 3-4 of them) have all been very helpful and were able to help me use their promotions to get extra free cash in my account. They could use some extra drive-up atms though. Great branch! read more

The drive through at this location is RETARDED. I hate using that word, but seriously.. you drive around the ENTIRE building, only to realize where your drive-through ATM is, is right next to the walk-up ones. You might as well just get out of your car and use the walk-up ones while you're waiting in line for the drive-through one. Other than that.. huge building, nice and easy to find (Bristol & MacArthur). read more

I honestly love Chase bank we had a teller by the name of Mohammed help us. He was so quick and was just all around helpful. He had a very welcoming personality and was very custom base oriented. Great listener and quick! read more

My family and I applied for a home loan at this branch and Paul Wirth was very helpful in helping us get approved for the best loan possible. Since the day we met Paul he was very knowledgeable and offered advice on what we needed to do in order to get approved for a loan. Sure there were some tough days when it looked like we would not get approved for the home of our dreams but Paul never stopped helping and it's because of him that my family and I were able to finally purchase our first home. Thank you Paul for everything that you did we're truly grateful for your help and Chase is lucky to have you. read more

This location is huge for a Chase Bank, and has a nice corner location. It's two stories, but the upstairs is mainly meeting rooms, restrooms, and I think some lending staff work up there. There always seems to be way too many people working here just sitting at desks (contrast that with most banks where you can't find help), and I opened up two accounts and everyone was very friendly. I have to agree with the reviewer about the drive through ATM. Driving past almost all four sides of the building to get to one ATM, when there are tons of ATMs against the walls of the building? Who decided that was a good idea? Overall, a nice branch of Chase in a great location. read more

If you are doing a straight deposit (no cash or no cash back) sometimes the greeter/teller can help you so you don't have to wait in line. The staffers here are very friendly and helpful. If the line looks like its getting long, someone will help with the line, especially if its a straight deposit (no cash). Usually, I talk to the tellers and they are more than glad to listen to how your day is or how their day is going so far. Not only that but they have lollipops!!! When I need to get some cash or cash a check more than 1000 (mobile app can't cash checks more than that), then I need to go inside the branch but at least its a great, easy going experience. read more

They have a such a horrible customer service.We went to there opening personel account for my husband and notary document.2 different officers asked us 'how can I help you?' we told them what we need to do about opening account and notary document and they said notary officers will come 30 min later they didnt let us nothing about for opening account.We waited 30min there and 30 min later 3rd officer came to us and he told us you need the appointment only.İf we need the appointment for notary why anybody didnt tell us?By the way we told them 3 times for opening personal account they dont care.They are so unprofessional!!!So we waited only there 30 min and we waste time. nobody help us!!Nobody opening account and nobody did notary!!Why did we lost 30 min there?Are they jokking?? They are working only casual!! read more

First time I've ever had a bitchy experience at a Chase Bank. All the representatives have always been friendly. Maybe Miriam was just having a bad day. read more

This review is not about Chase or specific this branch. I just want to say thanks to Diana Strader who was really helpful and patient. She provided me with a great customer service and explained everything I asked very well. She solved my issues and told me the best ways for avoiding them in the future. She is awesome! read more

Went in today and was helped by young professional, name was Mo. Very satisfied with my visit!

They don't allow their Chase customers to use the restrooms. The guy who has a desk next to the door said they don't allow restrooms to the public and I said I was a customer and he still didn't give me the code. How about a little customer service asshole. read more

I had a really great experience with a gentleman named Moe. I had a great number of deposits and he was super patient personable and friendly. His customer service was beyond great! Thank you again Moe I will definitely be coming back!!! read more

Chris Olsen at this location is horrible at customer service due to his status that created an ego. I saw him talk down to customers and belittle them causing a stressful scene to the bystanders near by (like myself). Instead of defusing the situation and helping the customer, he created a scene and exemplified the issues. read more

Chase Bank - Banks & Credit Unions Near Me - Santa Ana, California

Selven was very kind and showed tremendous patience with us. He was a class act and did everything we needed. He was very helpful. He looked up years of statements for us and did it with a smile! Thanks brotha read more

Went to this branch to get an old check so that I can file a small court claims. I am a business owner, one lady leave a very bad review and defaming my business on Yelp. So, I have to get an old check from three years ago to proof that she is lying. Eddie in the Branch quickly help me to recall the check in 15 minutes and there is no charge! Thank you so much! read more

Chase Bank - This is the check image that Eddie helped to recall. I am on my way to sue this lady who defaming my business! Thank you Eddie! - Banks & Credit Unions Near Me - Santa Ana, California

chase bank is better source but i am finding out they charge for things that other banks don't like initial checks, additional statements, and everyone's dreaded- hidden fees; otherwise i appreciate this location. read more

Worst customer services some bankers were just standing around talking while they saw people sitting down waiting for someone to attend them . read more

I get that this location is in Santa Ana but the stuff is totally incompetent and unprofessional. First 1 star review ever.

I don't think I have ever bothered to review a bank before because... Well, it's a bank. However, I just noticed how extraordinarily nice these people are. read more

I gotta switch banks. These guys are the worst. Always long, slow lines and I feel they aren't helpful. I never do these negative rants but this was warranted. read more

Came in to ask for a direct deposit authorization form. I was told to wait at the lobby and someone would come get me. Thought it would be quick but I've waited for 20 minutes with a few bankers walking arounf but no one asked if I needed help. There was one banker who just sat on his desk doing nothing and been walking around for a few times but didn't bother to ask me. I moved to a different seat across from his corner and he saw me but he just minded his own business. read more

Would give a zero if it were possible for some reason this chase can't or won't due what the chase bank on beach bvld. Not only did without being asked they actually offered the service it's a shame customers don't seem to be a priority at this branch a line extending out the door and only 3 windows opens as 5 I counted tellers chit chat in plane site not seeming to care ..... disappointed is an understatement read more