Very clean branch and staff is friendly however management seem to be lacking this place is run by…read morea bunch of kids Assistant manager Derek seem to never be available to help customers instead scurries us off to the other two customer service desk I have been assisted by all of them Anthony the customer service person is professional but inexperience is shown Marlene as the other woman always greet with smiles however is always needed to help teller transaction My recent interaction with her I needed to stop payment she explained the fees and informed me to upgrade my saving account to earn interest I mention I place deposits weekly in to my joint saving and no one has mentioned this before she offered to file a compliant on my behalf I told her there was no need TD is a good second bank to have but nothing special Management needs a refresher course on how to service the public

I went to drive through after 20 min I waited to open and ask for gift card, the person behind the…read morewindow said that I had to go inside. I asked if I could have a gift card at the window Drive through. She said no. All she had to do go inside get the gift card and that's it. After all I am giving her cash. I think after the pandemic everybody got lazy and stupid. They don't want to help customer anymore and they want to go by a stupid bureaucracy that doesn't even make sense. Where the world is going......

Good rates, good service. Their staff is helpful. They're always giving you good options when your…read moreCD matures where to invest for future options

The staff at affinity in stony point are amazing, they always go above and beyond and are quick to…read morehelp when you have questions. Its always welcoming that the Jeanine and the staff remember the customers by name and greet you every time you come in. I have banked at so many big banks and the experiences were terrible. Affinity is such a great fit to the community i could not be happier with the service.

I despise this place. Every time I go to the ATM there are 5 people in front of me who clearly have…read moreno idea how to even use an ATM because its always a 30 minute wait.

I read the other reviews and noticed they are from 2/3 years ago and I'm honestly baffled this…read morebranch is still open. First off, the place smells horrible. The second you walk in the stench is disgusting, almost to the point where I just walked out. I've only been here two times and will NEVER be back. The first time I needed to get something notarized and first they said it would be a few minutes, waited 15, then overheard someone else ask the teller about a notary and they told him the woman stepped out for lunch and wouldn't be back for an hour! Without letting me know, after they told me a few minutes and to sit and wait. So I went back up and the teller was so rude to me and so I left. Then I went back a few months later because I had to make some changes to my account. There was only one person there and was servicing someone else and no one was able to give us a time frame of how long. I asked to use the restroom and then was treated like I was being done some huge favor by being allowed to use the restroom.... I have multiple account open with chase and I used to live in Westchester and have had nothing but wonderful experiences. I don't know how this branch stays open. The only reason I gave two stars is because the branch manager, Marjory, assisted with the account changes and was friendly enough, though I've never been to a branch where they didn't escort their clients in and out of the cubicles.

horrible bank - don't deal with them for refinancing. We used a team we have used in the past who…read moremoved to this bank, so I know it is the bank. We are asked for documents that we have told them don't exist, we have been asked for documents we have given and they NEVER return a phone call. 6 months later and they are still working. I am ready to stop the process at the end and go to another bank.

Be careful! After over 12 yrs with the several changes in ownership of the one on 9W, we are…read moremoving all 5 accounts we r have with People's. I wanted to open a savings account for specific reasons ; I of course went to People's. I had VERY specific needs from this account. I asked all my questions, and liked that it was going to fit my needs. That was over 8 months ago. For the past 3, $200+ from my checking account and 300+ from my checking account. This started in May. My husband I are were very forgiving because the manager said she would expedite my issue. She never expedited my issue and due to that the bank "stole" over $500. I was led to buy the woman who signed me up in every sense. She is no longer with the bank. I am out a lot (imo) of money and no one there careless. We are gradually moving or accounts over to TD. People's back manager was rude, liar, who did not care about our loyalty to that bank or do what she promised. BTW, They cancelled my savings account with our my knowledge or request.

My husband and I are very happy with the services we received from Joe Wallace at the Briarcliff…read moreManor branch. He was extremely helpful with a problem we had recently, and solved it quickly and easily! Would recommend this bank for the services they provide and the friendliness with which they handle any issues! Great work, Joe.

I am very happy with the services the local branch of Trustco have provided me through the years…read more Marvin and his team are knowledgeable and friendly. I was always able to call the bank or go in person whenever I had a financial question or an issue with my mortgage payments. The experts on staff always assisted me quickly and efficiently resolved my problem. Thank you for all you have done, especially to Marvin.

I couldn't be happier with Emerald Retirement! I have been with them for several years now and…read moreMatthew Clements is awesome. He goes above and beyond not just helping me with my finances but with so many major changes in my life from the loss of my home through to setting up my Social Security and my retirement. Matthew truly cares and that's hard to find these days.

From the owner: Financial Planning and Investment Management to Families and Business Owners.read more

First, my credit was awful but they approved me. But they have to be the loveliest collectors of…read moremoney in the world. They are helpful, pleasant, actually fun and bright and sunny. They make my car payment ok. They are helpful, tell you how much you have to pay and don't give you a hard time for anything. I just feel I wish all my car payments had or will be like this!

Possibly the worst business experience I have ever encountered. I needed to clear up a…read moremanagement-made error in some documentation, asked for assistance politely, and was yelled at and hung up on by representative L***** .

They are the best insurance place I've ever been at!! The workers there are so nice and respectful…read moreand know what to do!!

We both had an extremely dangerous virus called the NORO virus! The alleged people at Wells Fargo…read moreinsisted that we go down and get a temporary replacement card. We told them we're not sure if we're still contagious. Let us confirm it with the doctor, we trust so we confirmed that we were no longer contagious because we live in horror of killing a cow a dog or a goat never mind a human being. My husband, Johnny, and he's nodding his head right now isn't freezing cold all the time. In fact he has to put up with me because something's wrong with my thyroid and the medication is highly ineffective. Just so you know why all these medication's for the most part are tested on perfectly healthy young white men in their 20s. I have never been a white man in my 20s, so when they test on these already healthy people they're just trying to get by FDA and they're very good at it! Remember how FDA approved OxyContin knowing full well how many people might die? 1 million Americans died because of OxyContin and the sacred family which only has about three people left in it. So I'm dressed for 40 below degrees because I'm freezing cold all the time it's not my fault it's a genetic addition. I don't wanna hear it from anyone. Johnny luckily does not have a problem with his thyroid. We asked for Mr. Telles, who turns out is from Venezuela! After treating us like we had to play cause we were stupid enough to tell him we had been sick and that's what took us so long to get to the local branch he told us that since the Covid pandemic has passed which it has not, they have not been giving out temporary cards. If we didn't have the strongest beliefs against violence, that you won't mind us saying that we felt like hurting another human being. It was just a voice on the phone. It was Corporate and they don't even know what goes on in their branches Doesn't matter what branch. Wells Fargo is one of the worst banks ever. nobody remembers John Stumpf, the CEO of Wells Fargo who got fired with a $50 million parachute. All the underlings he forced to open accounts without permission of the account holders, they got fired and I don't remember reading. They got a $50 million parachute. Corporate guy kept telling me that he needed to keep my account protected. I kept saying, but you don't you don't keep our account protected. There is constant taking out monies from accounts, but they got smarter these thieves and criminals which America always blames on other countries. I'm sure there are Americans involved with this too. I don't have any evidence. I just know it so after making this completely unnecessary visit with no satisfaction whatsoever I called again corporate headquarters and I got an honest smart person who wasn't 12 years old. I think her name was Michelle. Wells Fargo lies. I reported the small amount being taken out of our account since last year, it doesn't happen every month and we can't even log into our own account because Apple lies too big time. They kept telling us our phone couldn't be happy, but we never believed it. If hackers and bad actors can hacked the Pentagon, they can certainly hack your iPhone, no matter what friggin version it is Can't wait till we feel a little bit better because we're changing everything and getting the hell out of Wells Fargo and Chase seems to be the only possible solution. If you think we can remember what happened when we signed up with Verizon and NETFLIX some 20 years ago you're wrong. There's a new cat catastrophic event every month. I have robots from Management scolding me that I am late in the rent when that is not true and when I get that kind of text sent on a Saturday and received the next Friday, it's not exactly relaxing. We want to tell you because not only are we angry, but we're afraid for you. There hasn't been ATM or a Wells Fargo branch in Montrose, which is listed on this site as an active branch, well it's not there anymore my friends. In fact, the local branch told us that they were just renovating it if renovating means completely closing it down, then we don't understand the English language, and we both are at least educated enough to have a BA if not higher. We're really sick of being treated like Subhumans by a subhuman bank. Good luck! Or is Jordan Klepper from the daily show says good effing luck. Chase may not be ideal, but can they possibly be as bad as Wells Fargo? It's maddening Wells Fargo claims doesn't really care either. Otherwise they would contact Apple. Nobody can tell me that these two incredibly large corporations which underpaid their staff, don't have a way to access each other. OK, we're stopping ourselves because we're getting really angry again and we're already frustrated about all the new wars and King Joffrey wanting to start more wars. That idiot may just start World War III by mistake.

While the staff is extraordinarily kind and helpful I was recently at this branch on a Friday…read morearound 4:15 pm. I noticed that there was an average of 8 people standing in the service line and minimum 6 awaiting special services. I was there for a simple notary but first come first serve respectively. My dread was that there was only 3 people working on special services. I unfortunately had to wait for over an hour to be seen. Perhaps on a Friday before a federal holiday weekend more appropriate staffing would handle the flow. Some folks have second jobs and critical reasons to have expeditious service.