I opened an account and I was told that my first 3 months are free! Then all of my online activity…read morewere't available basically the mobile app isn't working for me! Went to check on my account history in person and found out that I have a total of $15 fess! So I asked them to credit my money back and the manger (Nicole) said NO. So I closed my account. Save yourself and look somewhere else.

I've been to this location at least 40 times. I have my mortgage with them. Every time you walked…read morein you are greeted by a smiling face. The colors are extremely friendly. I haven't had a breath of an issue with anyone or this businesses practices. I've got no complaints! They do everything the bank is supposed to do. Bank of America has been giving me problems with my account... So since I have my mortgage with Wells Fargo, I was thinking about switching to them anyway.

I opened my account at this branch and met with Cierra Cordova, an outstanding senior banker. She…read moreimmediately understood my situation as an international student and made everything smooth--from setting up my account to getting my app and online banking running perfectly. She was not only professional but also incredibly kind, which made the whole process stress-free. Honestly, BOA, if you're reading this, give her a raise. People like her make a huge difference. Cierra is absolutely GODTIER.

If there was negative stars then this review would be more accurate. Ernest the bank manager is…read morethe rudest and most indignant employee I have ever come across in a banking environment. I have in fact voiced my concerns about his demeanor and off color comments to the Corporate office but obviously nothing has changed as I was just in today and had yet another awful experience with Ernest. I was denied being able to cash my petty cash check for my place of business, which I have been doing for the past 5 years "at this location". He refused to cash it but also gave me no solution on how I could obtain the petty cash from my company. This man gets off on being difficult and making people wait around for him. I will never return to this bank again as seeing this man gives me palpable anxiety. :(

Giselle helped me with my Series EE bonds. She is efficient, intellectual conversationalist, and…read moreextremely knowledgeable. She took care of what I needed and was eager to answer any questions. 10/10, would come to this Chase again because of her assistance and hospitality. Being a relationship manager at a private bank, someone get her to Private Banking or Relationship Banker.

There are multiple photos at the door showing how to use mobile/NFC debit card instead of physical…read morebut actually it doesn't work at the door of this branch. I've used it elsewhere with no problem.

This branch is super clean and the staffing are there wasn't a line so it was a in and out…read moredefinitely come over at lunch time if you need in and out

I am not reviewing US Bank, just this particular branch location. I have been here several times…read morewith various friends that had accounts here. There is plenty of parking all around the location. Lines have always been short. Tellers have always been friendly.

I had a pleasant experience at this branch opening a new checking and savings account with my…read morehusband. We made an appointment for 3pm and were met on time by the banker. Overall it took about 30 minutes to establish both accounts and get our questions answered. Excellent customer service! Thank you WellsFargo team!

If I could leave zero stars I would…read more Waited on the phone for 45 minutes and then was hung up on. When I confronted them about they said they knew I was online but couldn't get to me. Deposited a 10k check snd they said there was a stop payment on it. There was no stop payment, at that point they switched their story and said there was a hold. Money was for my mortgage, now they are going to foreclosure because the idiots at Wells Fargo don't know what they are doing. Don't ever do bussiness here.

Alaska USA credit Union was fantastic. Since selling to Global the friendliness is still there but…read morethe integrity is gone. Too many incorrect answers to questions that we had to learn the hard way.

This review refers to the company, not this particular store: After paying off my vehicle financed…read morethrough GCU, there was essentially a double-charge/overpayment of $450. Although my direct payments were on time every month for 36 consecutive months, they told me they would have to mail me a check for the refund of $450. Fast-forward nine weeks and I still have not been refunded. NINE WEEKS. After escalating it as high as I could, the customer service rep started mouthing off to me about how there was "no magic button", things "get lost in the mail", and they weren't going to acquiesce to my request after "I reach some kind of boiling point". Absolutely, INSANE way to treat people, much less a paying client who you profited off of for 3 years.

Being a visitor to Tempe Arizona, I am very impressed with the customer service extended to me…read morepersonally by a female bank officer each time I visited this location during my vacation this fall. Thank you Bank of America!.

Mgr Chris Fincannon helped my husband get his account straightened out. He was so patient with us…read more We really appreciate his help. His knowledge and attention to detail was incredible.

Mel was super helpful and kind! Fast professional and friendly place was clean and was a…read morecomfortable environment will definitely be coming here thanks again

I would give them zero stars if I could. We opened a checking account in Feb 2021. I've been…read morecontacting Jake Sugges since then and now Jonathan Hefflinger. It is now November 11, 2022. I still don't have electronic access to our account and both Jake and Jonathan have continued to ignore me. Run far away from this place! We will be closing our account and taking our business to a bank that values its customers.

I had a issue and they did nothing to fix it, beside tell me they can't do anything about it. I…read morefind it hard to believe that nothing can be done to resolve my problem. The worst customer service I have ever experienced. If you are a ASU student do not bank here. I wish there was a no star rating they deserve negative stars.

I had a lot of deposits to put into an account for the place I work for today. Felicia helped me…read moreand was very kind and efficientl throughout the entire process.

I really liked this bank but I just tried calling like 3 times and someone deadass picked up the…read morephone just to hang up... kinda crazy