The tellers are rude. They get all dressed up and think they can make people wait and act stuck up.

Went in for notary for Chase documents, would not notarize without an appointment. Cannot make an appointment when NOBODY ANSWERS THE 20 plus phone calls. It gets sent to a customer service in a different country and they cannot make appointments.. DO NOT WASTE YOUR TIME. read more

They really don't want to help you. Been a Chase customer since before it was Chase, since my parents went in and opened a joint account with me. 30 years later now I went in to open accounts for my children. They're open 9-2 on Saturdays. At 11am they told me there wasn't time. Their accounts bankers had to go on lunch and then after that they would be closing. How long does it take to open a children's account? How long of a lunch do they need in a 5 hour shift? It was 11am! There were still 3 hours of time before they closed! Offered to schedule me an appointment during the week, but don't do appointments for Saturdays. Said if we come back on a different Saturday at 9am they'd be able to help us no problem. It was only 11am, is it really that much of a difference? read more

We needed a Chase ATM and so we visited this one. It was at night and it felt safe for the most part, despite being located next to some vacant buildings. But you have to remember that you're in Victorville so you still need to be aware of your surroundings. We were able to get our cash with no incidences, though. read more

This place just gets worse and worse for some reason. Came in today to open another account but noones available , they said there's no one here that can open new account?? On a Tuesday at 3pm!! Give me a break this is ridiculous. Not enough staff for one of the largest banks in the US read more

I don't recommend banking with chase. My family had been banking here for years. Suddenly two of our accounts were permanently closed without a notice of any kind. No call, no letter, no email. These bankers knew nothing as to why the accounts were closed. The person who "helped" us had no knowledge of anything. No suggestions no recommendations regarding the situation. I guess covid is where brain cells go to die. This is how people with businesses get treated. You have put my family at risk our family had most of the money there that took care of ALL business and personal bills. Nothing but idiots. read more

If I had the option, I would give zero stars... Me and my husband banked with Chase for 10 years and even added our children to the high school and college accounts. Out of no where when we tried to make a deposit, it was blocked. Chase canceled our accounts with no warning. We called to get an explanation and they had nothing for us. They actually said, they could close us out with no explanation. We had business and bills connected to Chase so for them to treat us this way with no reason, makes no sense. Please be careful people. Chases cares nothing about their customers unless it benefits them from what I'm gathering. They did us very wrong and we will make sure to not consider them again especially since we weren't even a thought, let alone a consideration. Thanks for NOTHING Chase Bank! read more

First impressions are everything to me. The first time I walked into this location, I had to immediately walk right out because the front counter person said opening a checking account would take me 2 hours. I didn't believe her but I understood, only because I walked in 10 minutes before the branch closes. I returned yesterday, and left work 30 minutes early to see if I had better luck this time. I was helped by Andria Marianni. She was everything that every chase employee should be like. She had me out with an active bank account in no time. She made the time go by so much quicker by making our conversation more than just a business transaction. It's always great to see people that truly care and are passionate about their job. I appreciated her time and look forward to referring her more potential customers that need to open any bank account. read more

Chase Bank - Be sure to ask for Andria, Relationship Banker Assistant Vice President. - Banks & Credit Unions Near Me - Victorville, California

This the worst Chase bank I been too. All the tellers, except one, is rude and none of the bankers know what they are talking about. I rather stand in line at Stater Brothers. read more

Power tip: took a while to get served, and didn't help that I got in the wrong line to change my PIN. However, once Susan the manager got to me, she was very polite and helpful. I guess the beginning of the month is busier after people got paid read more

Worst experience I have ever had with a bank. We applied for the PPP loan and was told we were approved and waiting funding. They left us out too dry while only funding larger businesses with debt. The PPP program was for businesses to get the help we needed during Covid 19 and they left us out too dry. We could have easily been told to apply at another bank but Chase did the worst thing possible. They told us nothing and left us to wonder. We are pulling all our chase accounts and going to a smaller local bank here in the high desert. The business banker was crazy and snooty like we were crazy for wanting the PPP from the SBA. I hope all the local businesses remove their accounts and support a smaller bank. Your the worst thing to ever happen to our business and we hate that we trusted you with such a important part of our family business! We are done and moving banks !!! read more

Been banking here since it was WaMu and here's my experience with their products: Savings: Crappy rates, don't even bother Personal Checking: Not free like it used to be unless you have a high balance Credit cards: They're stingy with limits, my freedom card has had the same limit since i opened it and when I ask for increase I don't get it, I have 15k lines with other banks that I've only banked with for a couple of years. They have trust issues Home loans: nearly impossible to be approved for a new loan but I will try to do a refi with them next year and see how that goes For business their checking is great, not free unless you buy a ton of inventory and always have a ton of money in the bank, service is super quick and they're easily the nicest bankers ever. Merchant service: competitive rates but they charge for the equipment (or lease them) and services are not contract-free, I'd rather deal with local agents, usually they use their commissions to give you the machine, competitive rates and no contracts. All and all nothing to complain about, they get the job done but nothing impressive except for the quality of service provided by the super nice folks working there. read more

I've visited this location more than any other Chase bank in the area. Service is dependable, but both the ATM line and the teller line can get ridiculously busy. What I dislike most is the road system to get out of here - good luck turning left onto Hesperia Road out of the parking lot. Even using the side street isn't much help. I can't fault the company, but from a transportation standpoint getting back on the road isn't fun times. Maybe I should blame the city. read more

I am basically giving this bank 5 stars for Jodie! I do not bank here but I came with my daughter for her to open an account. She just turned 18 and wanted her own stuff. Jodie is the Personal Banker who helped us. (well my daughter, lol) She was SOO helpful! ...and I could TELL she was being a LITTLE bit 'informative' with my daughter because she is soo young! I loved how she took extra special attention to point out certain things regarding fees and important information like that. My daughter isn't exactly the BEST when it comes to 'paying attention'. SO I was really appreciative how Jodie helped her out. Jodie, being a parent herself, was easy for her to identify needing to do this with her. I REALLY liked her style and if I ever decide to bank there myself (I'm thinking about it!) I hope to get Jodie as MY Personal Banker as well! Oh two small notes... they have an ATM inside the branch! (if you feel safer to do your business inside during 'business hours' of course) and OUTSIDE they have 3 ATM's... and just an FYI... they get SUPER busy on Fridays!! read more

Chase Bank - The outside ATMs at Chace Bank - Banks & Credit Unions Near Me - Victorville, California

This is probably the worst customer service I've had in a while . Called here to see if I could have something notarized . The woman who does the notary , got on the phone and explained that they don't notarized the type of document I needed. I was confused , because another location said they could , but there would be an over hour wait . She said " well I could go on and on about all the other documents we don't do , I don't know what to tell you ". This matched with the clear attitude in her voice really set me off as a long time customer . It's fine if that's your policy , but leave the attitude off the phone ! read more

I always get excellent service at this bank and today was no exception. If they are busy, they give you alternatives in case you don't really need a teller. They are always helpful and very pleasant. read more

The line is so long. I see employees walking around, but only to windows open. It's just too frustrating.

Friendly staff. They are well staffed so I have never had to wait. The business banker, Andria, is extremely helpful and knowledgeable. They take great care of their business clients. read more

worst chase bank ever never going here again...tellers are rude and are no help at all....i now go to the chase on main st close to super target and the tellers there are so kind and very helpful read more

The service was quick and simple to use no line the tellers we're very efficient and the manager was polite

We went into a Chase branch in Hesperia Road Victorville, California, and was immediately accepted by a Personal Banker named Mr. Patrick Aiken. This is what we call a good customer service. We sincerely appreciate his generosity. read more