Soo funny! We were driving to our Citadel and my husband is there all the time for personal…read morebusiness. I was joking around because I said, "when they walk in do they know you by name and say Hello Mr H (last name)". He was saying "Sure they do!" I thought he was kidding with me. So we walk in to Citadel and Faye, greeted him with "Hello Mr H (last name)." And I got a hearty chuckle out of that. Yes they DO welcome you and know your name - if you go there often enough. Faye was welcoming and ushered us to her desk. She offered us water or coffee and was very personable and like able. My husband had some questions on some banking things they were offering and Faye was able to easily answer his questions. I have only gone a handful of times and they are always pleasant and personable. I've not used the drive through. The building is beautiful and the landscaping is bedecked with fall flora, and a weedless lawn with very manicured grass. Just an all around attractive building, for us a stellar location and top notch staff.

The credit union has drive thru that is never open. I don't understand why it's advertised and…read morenever open. I feel bad for the people who have difficulty walking like my mom to have to enter the place just to make a payment. It seems they need to hire more people to man the drive thru window.

I have an auto loan through them ! I cannot register the vehicle without them sending the title to…read morethe DMV! American Heritage refused to send it. This has been going on for five months. I am so sorry I ever went through American Heritage credit Union.!!!!!!!

Worst credit union ever. My husband went to this Limerick branch in person - IN PERSON - and we…read morewere told he had to go through the video chat system to speak with an advisor located somewhere in PA to get our loan pay-off amount. We're still stumped as to why no one working in the branch could give him this information when he's presenting in person, with his license. We're buying a new car and I don't care if AHFCU comes in with the lowest rate, they manage to complicate every process of an already unpleasant experience. We will never use them again and we can't wait to be finished with them!

Went to Royersford Harleysville Bank this afternoon. Needed some help with older statements, Kelly…read moreand Rachel were both so very helpful.

This is a really great bank and a great location. Always have adequate staff and offer great…read moreservice. I enjoy visiting this location/ I recommend this location for personal and business banking.

The employees who work at this office are very nice and friendly. Been using them since they opened…read morein Limerick and the kids all have account to deposit gifts for birthdays, first communions, confirmation and graduations. Coffee is always on.

Maria from Ambler Savings Bank is an absolute gem - she was able to help me out thoroughly and…read morequickly. All of the people that work there are honest and very kind. I appreciate what they do for the community! You won't be sorry to bank here.

I thought Jono and Anna were amazing. Matt is terrific for investments. Thank you for taking care…read moreof my family.

My son is out of town and the bank locked his account even though 2 years ago he took that feature…read moreoff of his account. He called the bank and they illegally accessed his account disregarding the 2 factor authentication. They will not unlock his account. He called and spoke with a teller who would not give her name. She hung up on him. He called back for over an hour and they refused to pick up the call as they can see the caller id. Jojo finally picked up and refused to assist my son and also refused to give the name of the teller. She said if you have a problem with her then you have to speak to her. Well, how can he do that if he doesn't have her name? I called and asked who the manager on duty was and I was told by Jojo that there is no manger in the building and there are only 3 people there. Refused to give me the managers name. Told me there is no one in charge? How do you run a bank like this? Don't go to this bank. You will not be able to access your money. The customer service is terrible! this branch need to be overhauled or closed.

I recently closed my checking account but still have a credit card with TD. Have generally had good…read morecustomer service with the organization. Closed the account because of account minimums and am trying to simplify the number of checking accounts I have.

3/18/21 I used this location for notary services. The notary Ms Jacqueline Colon was very helpful…read moreand fast. The issue was that a customer ahead of us monopolized her time for nearly our 1 hour wait. I don't use TD Bank. This is a review of my notary experience. Notary service here is free whether or not you have an account or not. Call first. Not everyone is a notary. No appointments.

I just opened an membership with them. I'm newer to the area and my credit union isn't located in…read morethe area. I set up a personal loan. The girl I set up the account was okay. After the account was set up, signed paper work it was like they got my money and don't return my emails or phone calls about questions on there payment plans online. I had to leave a message again to talk to a manager . But the same girl finally called me back. I had questions with on why I don't have any info on all the paper work I did or how to pay my loan. When I finally did get some info the link that I was given wants to charge me a $3.99 convivence fee for paying my bill with not being scheduled. I told her about it and didn't even know about. I don't recommend this credit union at all to anybody. Horrible customer service.

After 11 years at this bank I have had multiple occasions of fraud where money slipped out of my…read moreaccount on random charges. I HAD TO FIND OUT MYSELF EVERYTIME. The last time I went in I brought up having suspicious charges from websites I do not shop on and asked them why they fined me over a dozen times in a week $32 at a time. Rather than helping me take care of the fraud they insinuated my own mother was stealing from me. I've never had any other bank ignore blatant fraud while freezing my card everytime I tried to use it somewhere new. The manager here is a sweet heart and the only reason I stayed so long, still called me by my first name and ensured I had things covered when I closed my accounts. I do not recommend anyone comes to this bank.

This credit union is not what it was when they opened. I will be changing banks. Poor customer…read moreservice, new system designs and online banking apps that look like a 3 year old designed them. They hold onto your savings for up to a week when you make an outside transfer in collecting interest on the transfer. Find another bank and run from this one. DCU is beyond repair at this point. Poor Sr Leadership making horrible decisions has sunk this once very respected institution.

This is a bank masquerading as a credit union, RUN do not walk from this institution. As soon a my…read moreloan is paid i will close my accounts and NEVER deal with Diamond again. I find their fees and predatory lending practices resemble a bank much more than a credit union, My opinion is that they are the WORST