For more than 20 years I have been very impressed with the quality of service, fairness of offers,…read moreand consistency with which they serve my personal and my business accounts. I see recent reviews that point out where people were not well served.. but I use on line banking, bill pay, personal checks, and they serve as notary when needed. I highly recommend this bank if you have a small business like I do. Just amazing, personal help whenever I have needed it.

Of all the banks I deal with, this one is the most problemati. Virtually everytime I try to sign…read moreinto my online banking, there is some problems that requires me to call them to get into my account. Another major issue I had with them is when I had a CD that was ready to renew, when I called to get the latest rates they never returned any of my calls, I left three messages. They also did not send me a letter in a timely fashion with upcoming renewal dates.

Worst bank experience I have ever had! All of my accounts…read morehad been closed without my knowledge or notification. They claimed to have sent 2 notices. No emails, no texts, no phone call, no alerts on any of my 4 accounts! I had to make 4 different phone calls to get anyone with a grain of intelligence to help. I was told to go to a branch, not the local one, 20 minutes away, update my address, and all would be well. It was not. I was then told that I could open new accounts, and transfer the balance. I was down to one account, I withdrew the cash, and was told that I cannot open another account until this account was "officially" closed. So how am I to pay my bills??? What about all of the accounts on auto pay??? Then I was told that the other 3 accounts balances' would be sent in a cashier's check. And...then wait for them to clear. Now, they want me to open all new accounts, pay more for new checks, and whatever other nonsense they choose to put me through. I am shopping for another bank. They are closing 2 branches in my area.

The people at the Phoenixville Branch are nice, but the bank as a whole sucks…read more If you like banking with an institution that is full of greed. 2 MILLION FAKE ACCOUNTS!!!! Give me a small local bank any day. I just concluded several years of dealing with What The Fargo Bank. My parents dealt with the slime here for years. It took 18 months of delay after delay after delay to close the estate. In my opinion they dragged things out to continue accessing maintenance fees on the trust. This was all handled in Winston-Salem, NC. And now today 7/31/2017 we learn of more cheating the customer in the auto loan dept. And the same shameful CEO and board members still at the reins. A Joke!

When I see Banker Kathryn at her desk, I know my banking issues will be resolved quickly and…read moreefficiently. Without dwelling into details of those issues, just know my husband and I have found Kathryn to be straight-talking, honest, patient, and best, listens well to our concerns. By her answers and actions, we sense she is a seasoned professional and has represented PNC Bank well for many years. I know the trend is for customers to bank online, eliminating the need for real face to face banking interactions. Please PNC Bank, you cannot eliminate the great PR customer relations Kathryn gives you to keep us banking at PNC.

I considered moving to Phoenixville, PA back in 2009, but did not and this bank was one of many…read morereasons why. I wanted to open an account at this bank and had a couple of slight hiccups in the process because of certain personal information that they needed that I had simply never been asked to provide by any other bank. The manager at the bank proceeded to insult me by saying, "Well, I don't know what kind of haphazard institution would let you open an account with only this type of information available" and I informed her that I had opened an account with HSBC Bank, a much larger and international bank, with the same information and paperwork I provided to her. Then, all of a sudden she was fairly speechless. Disgusted, I walked a little further into town and went to what was a Wachovia at the time and they were much kinder and accommodating and opened up an account for me in no time. I've been to a couple of PNC Banks in NJ and they seemed to be nice enough, so I tend to think that this location was just a fluke.

I have been a client of TDBank for 20+yrs. Conducted all business at the Collegeville Branch. Have…read morealways had a recognizable present there. I have both personal & small business accounts. I am now told that I must show ID EVERY time I make a business deposit. They have previously had problems with fraud, and NOW even though I have been a long-standing customer with an outstanding banking/credit history, they tell me that does not matter. I don't wish to be lumped in with all their fraud problems. That is no ME. I will be finding another bank

I'm writing to recognize an employee at the Collegeville TD bank branch. Her name is Sheena(sp?)…read more She was so friendly and helpful I have an account with TD Canada. So while I was visiting my parents in Collegeville I decided to finally do something with the huge jug of coins I had gathered and left there. I spent a few hours rolling the coins so that I could bring them in the following day and get some cash. When I brought it in I was told they didn't accept rolled coins and that I had to use their coin counting machine. So while I sat doing that, unrolling each roll of coins, Sheena was nice enough to come over and offer to help me do so when she was finished with who she was working with( she was the only one to offer, I did think someone else would've offered because it wasn't busy, but maybe they had other work, or maybe my expectations for customer service are too high) Then the machine broke. And several people came and tried different things to fix it. Now I was in a hurry, so I was slightly more frustrated than I had to be, it was out of anyone's control really. But that being said Sheena did her best to accommodate me and try and offer solutions to help while I was in a hurry. She was so friendly and was leagues above many in customer service. It's employees like her that keep customers happy and satisfied with your services. So thank you Sheena for being so helpful!

Went to Royersford Harleysville Bank this afternoon. Needed some help with older statements, Kelly…read moreand Rachel were both so very helpful.

This is a really great bank and a great location. Always have adequate staff and offer great…read moreservice. I enjoy visiting this location/ I recommend this location for personal and business banking.