Ted B., a Chase Master Installer, repaired 2 honeycomb shades in our family room. He was meticulous in his work and did not settle on the shades' performance until they worked perfectly. In fact, they now work even better than the shades not needing repair. While having shades repaired on a mobile basis was not inexpensive, I was unable to remove the shades myself to bring them to the shop. It would have saved me the cost of a house call. But, it was worth the extra money to have it done here at home. I recommend both Chase and Ted for your shade needs. BTW, Ted is also appropriately friendly and a pleasure to have in your home. read more

I can't say enough good things about Chase's. Very helpful and knowledgeable staff (Thanks, Emily!). We had a repair issue and Emily knew exactly what to do. The price was very fair, and we were so relieved to have such an outstanding service provider initiate and guide the repair. Wow! Hats off to Shelley (3rd gen CEO) and Emily and the Chase's team. For future shade repair needs, and for new Hunter Douglas shades/blinds, I know where we're going! read more

Everything! Needed 2 shades, fixed one quickly, the other had totally deteriorated and needed replacement. Changed brands for better quality and bought new blackout shade (south side window). Salesman and repairman was one in the same and was great. Quality service, quality people, quality prices, what more can a person want. Happy, happy, happy. read more

A few times I've needed blind repairs for pleated shades. Strings break occasionally and it a bear to fix yourself. Chase to the rescue. They do an excellent job and fast. I highly recommend it's worth repairing too expensive to replace blinds needlessly. read more

Chase's Carpet Cleaning - Information - Carpet Cleaning Near Me - Benicia, California

Great Company for repairing blinds . Had Ted come out an fix very expensive blinds .Handle an gears screwed up. Did maintenance too. Ted was very professional. Also took time to explain what he was doing an things we should do an watch out for. You got blinds need help ask for Ted . Very happy with Chase read more

Is 10 stars an option??? I called in the morning and brought my Hunter-Douglas Duette blind in for repair at 12pm. I was so happy that it was done in 2 hours. I appreciate the rush job as this is for the bedroom and I do not want to get up with the sun. Super kind and helpful staff and excellent work. My shade is back up and working as if it was new. Thank you so much. read more

It was great to find a local Hunter Douglas qualified representative in the area , Chase Carpet and blinds were professional, fast and the price was very reasonable,. I would highly recommend them. Thank you Chase read more

What a great experience. They repaired our broken 12 year old Hunter Douglas top down bottom up shade. We had spent hours at home trying to fix it ourselves without success. We dropped off the blind and requested a quick turnaround and they got it done in one business day for a very reasonable price. They were very accommodating to our timing, they even found us a special missing piece for our other blind so we could fix that one at home and worked like a charm! They clearly care about their customers. Thank you! read more

Chase's Carpet Cleaning - Very long 9' top down bottom up blind - Carpet Cleaning Near Me - Benicia, California

We are very happy with our new blinds. Shelley and Ted were awesome to work with. I highly recommend you purchase your window coverings at Chases. Hunter Douglas is a quality product sold and installed by very qualified people. I learned more about window covering options from Ted than I ever wanted to know. You could tell they've been doing this for many years. Ted provided suggestions and explained all the options. He never pushed one product over another. He let us decide. The installation they provided was so worth it. read more

Chase installed remote controlled blinds in a home office, our kitchen, and in a living space...as well as a custom shutter in master bath. Everything was done neatly, accurately, and with good covid protocols. On a previous visit, while having the original estimate done, Ted repaired a remote controlled skylight and showed me how to do so by myself in the future. A lot of what I ordered was custom, and was delivered and ready to install in the timeframe promised. Everything on how to operate and program my remote controls was carefully explained in lay person terms. I would highly recommend for installations and/or repairs...as they deliver as promised, have good pricing, and exhibit genuine care. read more

I would recommend this company based on their excellent customer service. Emily helped me out with a small fixing of my blinds during a phone call. I explained the issue and she instructed me on how to take down my blinds. I was afraid I was going to break something but her instructions helped. She didn't pawn me off to a technician. I appreciate when a company does not gouge money out of you for no reason. She saved me a trip to Benicia and a service charge. It was a quick small fix to my string and I am happy I didn't have to come in. Thank you Emily for your excellent customer service and thanks Chase's Carpet & Blinds. read more

This company used to be a really good company. Very thorough and cleaning. But since the new owner has came along, they are restricted on what they can do and can't do. Also on top of that, they decide to cancel out a week after they had already made the appointment. read more

Outstanding find! I needed a mini-blind repair (restring a frayed cord). Chase's Carpet and Blinds provided excellent service. Easy drop off, a 2 day turnaround, and I had my blinds back. I could have not asked for anything more. read more

I needed to have an old roller shade replaced with new shade material. Employee and I looked at possible new fabric and she said she would get back to me. Not a word for three weeks . Turns out they are incompetent to work on this (admittedly very old) type of shade. Should have told me that originally. I retrieved the shade and will try another shop. read more

"THEY SHOOT HORSES . ." So the nice blinds came with the nice house - this being years down the road, I had no idea where they came from and the sage advice from all and sundry, when the string broke, was to chuck the blinds, measure and shop for one as much as possible like it . Telephoned a local blinds store here in Vallejo and they kindly referred me to "CHASE's," next town over, in Benicia Chases fixed it in a day and came in on estimate. ¡Nice outfit! read more

My husband and I recently bought a house that came with Hunter Douglas blinds, 3 of which needed restringing. Ted came over, picked up the blinds, took them to his shop and came back and reinstalled them all within one day. Can't beat the timeliness of that! Also, when he was here he answered a bunch of my questions about how best to care for the blinds, which I believe will make them last longer and require fewer repairs. I'd generally give that a 5 star rating, but within 3 days the "bell" that holds the strings together had come apart on all three of them. I called and a very nice woman (I think it was Emily) came over and glued them back together for me. All in all, I'm very pleased with the service I received from Chase's. read more

Two strings broke on our 12' Hunter-Douglas Easy Rise shade. I took a look and the spindle looked really complicated and nothing on U-Tube was similar. Took it to our local shade shop - no help and would need to to send to H-D for repair. Checked in on the H-D web site and did live chat - very helpful and suggested Chases - authorized H-D service center. Took blind over - no problem and ready in two days. On time and on budget. Glad we got this expensive shade repaired. Highly recommend these guys. read more

I needed my Hunter Douglas aluminum blinds restrung for a number of our plethora of windows after moving into Husband-Bear and my first home together in 2016. I was scared because Hunter Douglas blinds are PRICEY! Chase's Carpets & Blinds (CCB) was very professional. They were timely and fair. The CCB guy was very willing to discuss the longevity of our current window treatments, how often we might need to restring in the future, and even gave us a rough estimate if we wanted to get plantation shutter blinds in the future. I appreciated the honesty about cost of replacement vs. restringing. We were even missing one of the sticks to adjust the blinds and our guy had an extra in the truck he was able to replace for us on the spot. For 4 re-strings, 2 wands, and remounting a fallen blind, the cost was $225. I'm normally pretty handy but after looking at how to restring blinds on YouTube, I was more than happy to spend this amount of money to save myself the time. After watching my guy from CCB do the work, I was extra happy I paid someone! In 2017, I'm pleased to say that the work has held up beautifully! I will be calling CCB in the future for all my window treatment needs. read more

Ok. Here's what you get when you work with Chase's Carpet & Blinds: Good, honest, quality work. I had water damage in one room this February and Chris came out and gave a bid. Then, while the roof was waiting to be fixed, I had more water damage in two more spots in the house. I waited 3 months until the roof was fixed and called Chris to come FINALLY do the work. Chris came, did the job which was half the day and then spent the other half fixing the two new spots. He had saved ALL my previous information and quote and was completely prepared. Thankfully I had pre-purchased enough padding. Chris did the work no problem even though it was one of the hottest days of 2017 AND he had sprained his ankle a few days back. He's no sissy and for that I thank him 100% for coming through for me. I recommend Chase's Carpet & Blinds to anyone needing carpet replacement, fixing, care and cleaning! Chris, you're the best. Oh - let me mention Wayne from Benicia Flooring Co. who recommended me to Chase's Carpet & Blinds initially since it was a special case of reinstalling the matt and re-tacking and cleaning. Wayne's company did a wonderful job of installing the carpet initially and I don't recall why he couldn't do the fix. But Wayne hooked me up with getting a roll of new matt and with Chris to do the work. It's nice that these guys support each other and I appreciate the community in Benicia! read more

We had a wide, heavy roman shade that needed to be repaired (strings in the back snapped and unwound.) They were able to change out all of the strings. It took two days (we dropped off and picked up.) So far, seems like good work and it is holding up. Thought they would maybe vacuum or dust it off a bit given the cost, but overall good work and happy to have it fixed. read more

Please beware of this company. My family had them "clean" their carpets a while back, and it turned into a complete nightmare. The first tech they sent out left the carpets VERY wet, and we smelled an awful moldy smell after a couple of days. When we called Chase back, we told them the carpets still were not dry and now had developed mold. We were a bit afraid, knowing the health risks of having mold in a house. Chase came back out to try and remedy the problem, and ended up making the problem WORSE by AGAIN not sucking all the water out of the carpets! Their solution at this point: DRYERS. This has been literally THEE WORST carpet cleaner experience of my lifetime. They ruined our carpets, they couldn't fix what they had done, and they made no offer of replacement. NEVER AGAIN. Horrible company. read more

Ted was the best!! I couldn't of asked for a better technician to take care of my Curtains!! Highly recommend this company to take care of your window covering issues!! read more

Shelley and Ted are the best ! Not only with the carpet cleaning services, but they are one of the rare cleaning companies that do fantastic cleaning of drapery, sheers, and plantation shutters to name a few.... They also are in the Hunter Douglas window coverings business, sales and service. I have been happy to refer them to friends and family with great feed back on their attention to detail, friendly customer service, and great communication during the process. Their finish product was excellent. Tell Shelley or Ted Hi, and that I sent you from this review. 5*s read more

I just found my folder of receipts from Chase's carpet cleaning, dating back to November 1996! We used them today, our 14th time in 20 years, and I realized I'd never reviewed them before. They have always been excellent. Shelley (daughter of Chase, who only passed away recently, I hear) is efficient and pleasant on the phone, although we've never met. The three technicians we have had over the years have all arrived on time, been courteous, moved furniture, and most importantly, done a good job. They leave me with a bottle of their very effective spot cleaner - it's best to spot clean stains as soon as possible after they occur, rather than waiting for a year until the next cleaning. Mainly we clean all our wall-to-wall carpeting, but they've occasionally helped me with cushions. I wait about 18 hours before re-placing the furniture in the right spots. I have not found that Scotchguard helps so I no longer pay for that. Coupons arrive in the mail and today I got $40 off the total. read more

My Hunter Douglas wood blinds needed repair. The local HD dealer would send back to HD for $125. Chase C&B repaired the blinds while I waited for $45. Excellent service. Recommended. read more

Tim, Shelley and Emily ROCK! If I could, I would give them 10 stars. We were in the market for new blinds for our living room and didn't hesitate to call Chase's. We wanted to stay local and all the reviews we read were incredible so we knew we didn't have look any further than our own backyard. Customer service was great from start to finish. Being the middle to COVID, we made an appointment and met Shelly at the Showroom where she showed us all the different shades and explained the differences. Within 24 hours we had an emailed quote for the 3 various designs we had chosen. After that, Tim came out and measured. He is such a professional. So respectful of us and our home, and just a really nice and personable guy. He really knows his stuff and even brought more samples as I was having second thoughts on our first choices. After more discussion, we decided on Harbor Mist (perfect as we live on the Marina) and in 5 short weeks, he was back again installing them. They look absolutely beautiful and we could not be happier. We would highly recommend Chase's for all your window needs. Price was fair, customer service was incredible, and the blinds are perfection. read more

Ted at Chase's was very nice and very helpful in choosing our blinds. We love the blinds and use them daily.

I had a horrible experience with Galleria Blinds in Walnut Creek. I took my blinds to Chase's for repair. They did an outstanding job at a very reasonable price! Months later the blinds are working brilliantly. I will be back. read more

I have taken my Hunter Douglas blinds for repairs at Chase's several times now and each time they have been friendly, professional and did the repairs quickly and at low cost. Just today, I took a set of blinds in to have a broken lift handle replaced. They repaired the blind quickly while I was there and I went home extremely satisfied. I usually don't take the time to write reviews but Chase's deserves 5 STARS. I'll use Chase's for all my blind needs from now on! read more

I managed to break a cord on our Hunter Douglas Duette Honeycomb shades on Monday. Ted from Chase's came to our house the next day and repaired the cord and checked each of the other shades and repaired ones that were close to failing. Great service, easy to work with Nice People from the phone answering to the follow-up. read more

This is a wonderful, family run, honest, reliable, old fashioned, small business. This is who you feel good about giving money to. They come in, do an amazing job, charge fair prices and are incredibly nice on top of it all! I hired them, years ago, to clean my blinds. They did a fantastic job! I didn't even know you could submerge blinds, restring them and make them like new! Way cheaper than new ones! I have since moved and my neighbors just completed two years of construction. What a mess! They jack hammered up a huge cement driveway outside of my windows.... ( I wasn't home and the windows were open!) so... I hired Chase's to do the blinds, my wall to wall, beige carpeting and my sofas and chairs.. I really thought it would ALL have to be replaced because of the dirt. They not only got the dirt out of everything, they honestly made it all look brand new. Chris, the carpet and upholstery guy was so sweet... he took nearly 2 hours just to do my sofa! He worked for HOURS to get the dirt out of my carpeting. It looks amazing! I have hired the big chain guys... it was useless... I promise you, you will never hire anyone else again. These guys are really wonderful. You will be sending your friends and family to them. read more

We have electric Hunter-Douglas blinds in our house and after 14 years the line in one died causing the blind to hang strangely and not operate appropriately. After googling/searching, my husband talked with Chase's and arranged an appointment with Ted (?). We had this happen to another blind a couple of years ago, but couldn't find the business contact -- possibly no longer in business. The process took about a month. Someone came out, removed the blind, shipped it to H-D, returned, scheduled reinstall, blah, blah blah. It took forever. When Ted arrived, he immediately saw the problem and offered to fix it right then and there. What?! A skilled, knowledgeable person able to fix something quickly. Not possible. But that is exactly what he did. I asked him to check the rest of our blinds and he identified three others that were on their last legs. So I asked him to replace their cords as well. That was weeks ago, and everything is running perfectly. Ted was pleasant, knowledgeable, efficient, and quick. I would HIGHLY recommend Chase's. read more

We had Chase install window coverings in our home several years ago. The owner, Ted, was very thorough, patient and courteous. His work is very professional and his customer service is wonderful. I highly recommend this business if you need any type of blinds. read more

Chase just finished repairing two blinds in our home in Napa. First, I have to say he was very proffesional and easy to work with. By having our blinds repaired we saved a few hundred dollars, easy. No one in Napa repairs blinds, so grateful to the blind business in Napa for the referal. Highly recommend! read more

This review is for the fellow who repairs the blinds. This is the second occasion we had them come out to repair blinds where the strings had worn out. The guy was able to 'restring' them and make them like new. He came on time, is always friendly, was able to give me tips on the care and cleaning of my window coverings. They charge a fair price, $85 to restring a large, vertical blind that covers our sliding doors. A lot cheaper than buying a new one! read more

This company really offers honest, reliable, knowledgeable, and highly competent service at a fair price. I've used them for years, for carpets (they get out stains other companies couldn't), blinds, grout-cleaning, and other services, and they've done an unfailingly terrific job. I'm so glad I found them and would never think of hiring any other company. Patricia P. Richmond read more

I have used Chase multiple times for my home and business carpets as well as blind cleaning! Fast and efficient and well priced.

I brought my Hunter Douglas Silhouette Blinds in for cleaning. I had twelve blinds. They were filthy. I brought them home to find how incredibly clean they were. Yay. Furthermore, they replaced broken handles when I didn't even ask for that. I'm so pleased and impressed. I would go here again and again. And will most definitely purchase new blinds from these folks. Kudos!!! read more

We had a number of inoperative Hunter-Douglas electric blinds and I was told that Hunter-Douglas no longer provides parts for our 15 year old blinds. I was then referred to Chase's by a realtor acquaintence and made an appointment. Ted Ball, Chase's expert on blinds, came to our house and fixed all of our defective blinds, except one with a bad motor (which H-D no longer manufactures). The repairs were complex and, in several instances, Ted had to create solutions using cannibalized parts and new parts to replace no-longer available parts. He was amazing, to say the least. Ted arrived early for our appointment, was extremely knowledgeble, had every imaginable tool and part, was personable, worked quickly, even when inventing solutions, and respected our property while performing his work. If you need to talk with someone about blinds, Ted Ball is THE person and Chase's is The place. read more

I had my Hunter Douglas Country Wood blinds restrung, as the cords had frayed and broken. Much faster than sending them back to the factory or other blind repair shops. Finished within two days. They are perfect and the price was right. Great value! read more