These are great people, who provide exemplary service. We purchase wall-to-wall wool carpet for most of our house from them. Everything was fine until we noticed the carpet in the bedroom had odd discoloration in big spots. We had an inspector look at it and he determined it was something to do with the warp or twist of the yarn in those spots. First Street Floors persistently harangued the carpet distributor until they sent a new roll of carpet to replace the bedroom carpet. They really went out of their way to make us happy. The carpet is lovely. read more

My mother used them for her home in Fairfield the flooring quality is great they were also super fast and efficient.

Rich and his crew at Floors on First were great. They were able to start the project right away, had a great selection of floors and got the job done in two and a half days. Definitely felt like I was dealing with a professional and high quality company. Highly recommend them for any flooring needs. read more

Floors on First - First floor - Carpeting Near Me - Benicia, California

Rich and his crew are the best. We had floors installed in our 2 story house last year and they were very professional and worked with us and my in home work schedule. They were neat and clean and answered my questions along the way. So, when we started our bathroom remodel who else would I go to. They installed a beautiful herringbone pattern in one day as promised. Rich suggested this unique idea so as not to conflict with the other floors in the house. It was an idea I hadn't thought of but we love it. They beat the prices of everyone else and as before were neat, professional and courteous. Wouldn't go anywhere else. We will be calling them when we remodel our master bath. Love Love love what they have done for our home read more

Rich and Tim have the best business, our new floors are beautiful. The workmanship from his technicians was flawless. I highly recommend Floors On First, they are honest, efficient, professional and easy on the budget. I will definitely recommend and use them again. read more

We had a new kitchen floor installed yesterday from Floors on First. The owner, Rich helped us figure out what we needed and came over to measure the space to ensure our choice of material would fit in our space. Alfredo and Ricardo worked tirelessly, professionally with great skill to put down the new floor in one (long) day. It was great to have their positive energy in our house while they worked. We are very pleased with the new floor. read more

Floors on First - Before - Carpeting Near Me - Benicia, California

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What a wonderful experience....i was apprehensive about such a big task ,but they made it almost painless. From an on time appt for my estimate to on time for appt for laying the floors .. the guys putting in the floors were clean and neat and went beyond to be nice and tidy,and considerate. Their attention to detail is remarkable even framing in my dog door . I'm so glad I kept it local... Price was about the same as big companies, so I could not be happier! read more

Not many people can install porcelain kitchen tiles. If you live in Vallejo, this is the place to go. The owner, Rich, explains all the available options and details. He leaves it up to you, to decide. He doesn't mind questions and tries to be accommodating, if he can. Laurie is also good with questions and logistics. The actual installers, Andres and Ricardo, have 23 years of experience. They leave no detail neglected, have an eye for design, and don't mind questions. I'd definitely go to them again. read more

Used floors on first a few years ago when bob was the owner. We were happy with the work so when my father needed new floors we recommended floors on first. We found out that there are new owners but trusted that we would have a similar, good experience. I told them that bob has sent me to them when I contacted him, we Went with my dad to pick out flooring, and at the time we talked to one of the owners about our previous experience with floors on first, discussed with them which floors we had picked, and walked my dad through the process as he had never done this before. My father asked them if they offer a referral bonus for clients and rich told him yes 5% so my dad let me know. So I called to ask rich about my referral bonus as it had been very obvious that I had referred my dad. Apparently that only applies to certain customer? As I was told that I would not be getting anything because I had not asked about it prior to the referral. Interesting that it's a pick and choose policy instead of applying to everyone. Not sure I would trust it at all after this. The guys who lay the floors do great work. The new owners? I'm not so sure after this experience read more

Great customer service! They spend a lot of time with you to make sure you have time to consider all of your options. Really nice staff too!

Floors on First did a beautiful job of replacing the bathroom and hall flooring, and part of the carpet pad and restretching the carpet following water damage upstairs. Bob came out the day after I called and did a professional job of measuring and explaining my options. Hillary gave me several estimates to cover different scenarios, and all this was done within a few days. As soon as I chose the flooring I wanted, it only took a few days before they could come out and install. It was a great experience working with them and I highly recommend them. read more

Bob and his crew gave us so much attention and help when we went in looking for flooring. They gathered information from us about what we wanted and made lots of excellent recommendations. read more

Bob And his crew did a fantastic job on my daughters unit in Vallejo. His workers were very fast reliable and did not play around on this job. I shot this floor job to several competitors Bob's price was where I needed it to be. His finished work was great I would highly recommend using this company. read more

Floors on First - Flooring - Carpeting Near Me - Benicia, California

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Floors on First replaced my damaged bathroom floor. I am very impressed with their commitment to my satisfaction and the professionalism of the installation. Retailers who have the integrity to stand behind their work as well as this one did for me is an uncommon but gratifying experience. read more

I am really happy with the bathroom floors these guys installed for me. I went with a luxury vinyl that looks like stone and they did such a great job at a reasonable price. Also, they cleaned up perfectly when they were done. In addition to the bathroom floors, Rich hunted down some trim to replace around my fireplace and sent his crew back to do that for me at no additional charge. As a new resident to Benicia, I wanted to do my business locally and I'm so impressed with this small local business. read more

Bob and his team replaced most of the flooring in our house. We decided to go with engineered hardwood for the main floors and vinyl for the bedrooms. Bob was very helpful in helping us pick out our floors, but we never felt pressured to pick any specific brand or material. The level of quality from Bob's team (Andreas and Ricardo) is excellent and we could not be happier with the work that was done! The pricing was fair and we will recommend Floors On First to all of our family and friends. We will have some more projects in the future and we look forward to working with Bob again. read more

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I will say I normally I don't use yelp unless I've had a bad experience well today is a new day. I've been looking for a reputable and honest flooring company to perform a full revamp of my house. I also wanted to stick local and with a small business. I was recommended floors on first from multiple friends in town and decided to check them out. I went into the store and met Rich who was very knowledgeable. We discussed what flooring I needed/wanted and what would best fit my application(lots of pets). In the end I got a AMAZING price, QUICK service and felt great knowing I was helping a small business. They even managed to get it done on short notice before my family came into town! I highly recommend you check out floors on first for any floor issues you may have. I will not be using anyone else. read more

Thank You, Bob, Marilyn, Hillary and "Alex Team" Installers .. .. .. Thank You for your patience and being there for us. your Carpet Installers did a fabulous job installing your SHAW Pile Carpet in four of our bedrooms here in Benicia. Will certainly recommend you to our friends .. .. A Friendly Staff Indeed. Sincerely, Frank Lombardo, Home Owner in the Southampton Hills, of Benicia, California 94510 .. .. .. read more

Floors on First is outstanding. We were looking to replace the carpet in our home and do hardwood on both levels. Here is a recount of our experience. Flooring Selection Process: We looked at a couple places in Benicia, but I can tell you that when we first walked into Bob's store, the atmosphere and feeling was very different than others -- in a positive way. Bob was so friendly and there to help guide and assist us in choosing what we wanted. He was never pushy, yet offered his opinion and always left us feeling like we were in the driver's seat. We were constantly in and out of his store looking at samples and even bringing some home and placing it in areas of the house to get a feeling of what it would look like. Bob was so accommodating in this process and always advised us to take our time because what he wanted was that we were happy with our choice. Installation and Scheduling: Bob and his assistant always were in communication with us on the process and whenever we had a question they were an email or phone call away. Bob's installation team led by Andres is great. They are professional workers who you can tell have been doing this a long time. They laid down our floors perfectly. They flush mounted our wood to the tile and even corrected some uneven parts where our banister was to ensure a seamless finish. Andres is a master on stairs and he did a wonderful job with ours. Pricing: Bob's store is very competitive and we really didn't have to compare a lot to others. We just knew that he was straight forward and appreciated our business. You can read others' reviews about his competitive price point. The one thing we appreciated is that when Bob does an estimate, he does it all inclusive so there are no hidden costs or fees to worry about. Overall: We would definitely use Floors on First again. Their quality, knowledge, service and communication were all high points for us. read more

My wife and I searched about 5 different flooring companies and nothing compared to the service, pricing, professionalism and expert craftsmanship that Floors on First had to offer. I demand perfection when it comes to anyone working in my house. When the day came, the installers came on schedule, did their thing, and left our home cleaner and more beautiful than it was before they had arrived. All work was completed in the time it was promised and the installers went above and beyond to make sure every last detail was perfected. We will be contacting Floors on First soon to complete a few more rooms and will continually refer friends to see Bob. We love the transformation that our new Anderson Virginia Vintage floors have made in our home and look forward to working with Bob and the crew at Floors on First in the near future! read more

Floors on First - Anderson Virginia Vintage hand-scraped maple flooring - Carpeting Near Me - Benicia, California

We purchased our flooring and installation from Floors on First for our home in Benicia. When we first visited Floors on First we told Bob that we had 2 large dogs and were concerned about purchasing a floor that could stand up to this type of dog. Since we are not experts in flooring, we needed to find someone that we believed knew the industry and someone we could trust. We decided to purchase a floor that was what you called a hand scraped so that when and if the dogs did any damage with their nails we could fix the floor and you could not tell that it was fixed. The only problem is that we did not know this would be a daily chore for us. What we would have appreciated was an honest critique of how our dogs would consistently cause damage to our floor. We would have appreciated Bob telling us that wood flooring is not really the way to go with big dogs, that we should really look at staying with tile or some other tougher surface. This flooring has a coating over the wood, and it is constantly being "dented", and sometimes even scraped down to the wood, causing us to constantly work on the floor to keep it in even decent looking. We tried to talk with Bob about this issue and all he could say was not really much at all. Funny coming from a guy that had a lot to say when we were a potential buying client. read more

8/30/12 If I could give more than five stars to Floors on First I would definitely give more. On two occasions I have worked with Floors on First and each time I have received outstanding customer service and top quality workmanship. Floors on First installed wood flooring in my home 7 years ago. The workmanship and customer service was excellent. Recently, I had a pipe break in my upstairs master bedroom. Unfortunately, the broken water line ran constant for over 6 hours ruining my carpet, wood floors and title on the first and second floors of my home. I hired a general contractor to manage the project since the work was extensive. The contractor allowed me to select who I desired to install my flooring. I selected Floors on First. I visited the showroom on a Saturday afternoon while Bob was attending a conference but his wife step in and helped me make some preliminary selection. She spent hours helping me to narrow my carpet, wood and title selection. She was knowledgeable, patience and professional. She insisted and allowed me to take home as many sample selections I felt I needed in order to make an informed decision. Her customer service really won me over. The following week I made my selection of wood, carpet and title. Bob advised that it would take 2 days to install the wood floor and title and a day to install the carpet. His crews performance was excellent from the beginning till the end and my requests for special touches e.g., patterned & walkways, new titled fireplace were met with courtesy, patience and a can do attitude. His crew took their time and care to details and were careful to clean-up after themselves. I was particularly impressed that Bob checked on his crew throughout the entire job and even stopped by to see if things were running as I desired. I am so pleased with the outcome. My new floors look AWESOME! As always, Floors on First surpassed my expectations. Well Done, Floors on First!!! Sheila T., Vallejo, Ca. read more

Yet another happy customer. Yes, I know - all these five star ratings - are they for real? In our case, yes they are. We had a leaky valve in our refrig/ freezer which caused lot of water damage in our kitchen (tile) and adjoining family area (carpet). Bob came out to our home, gave us a great price, his crew showed up on time - and were very flexible/ smart about what they did and when. For example, they discovered more significant damage to the particle board under the tile and realize we need to let that area dry out and treat it for mold before they could proceed. They helped us find an honest contractor to take out and replace the built-in cabinets so we could be this done at minimal additional expense. Then they came back and did a great professional job on the floor itself. They even replaced the kick-board with material that matched the cabinets better than the original. A week later, they came in and did the carpet section and did a great job here. We have nothing but good things to say about Bob and his install crews (and contractor friends). A pleasant change from other contractors we've dealt with. Highest recommendations! read more

I just wanted to give a shout out to Bob and his team of installers. Michael and Kelly were awesome, they went above and beyond the call of duty. I've never done a huge project like this so when Bob and I worked out all the details I needed someone like him to guide me through the process. I love, love LOVE my floors! Everyone who sees them wishes they were living there with me ; ) Great job and can't say enough good things about these guys! Best wishes, Kerri and Saxon Till read more

We recently contracted with Floors on First to install throughout our home approximately 2000 feet of flooring and the replacement of all the base boards in the house. We took estimates from several different flooring companies. Of those companies we engaged, Bob Totherow, the owner of Floors on First, immediately impressed us with his 30yr plus knowledge of flooring, his advice on what product to purchase and his knowledge of the installation process. Floors on First is a long time established business in Benicia Ca., with a show room and business office. Bob seamlessly managed the project that included the purchasing of all materials and the management of his employee installation team. We are so pleased with the entire process, start to finish; with the level of customer support, the installation process and ultimately, the final product. We cannot say enough on the level of the artesian work by the Floors on First installation team of Andres and Riccardo. Over the 11 work days, they arrived on time, worked tirelessly to complete the job to perfection and at the end of each day, meticulously cleaned up the work space from that day's work. We have received numerous complements from friends, neighbors and acquaintances on our new flooring. Without any reservation, we fully recommend Floors on First for any flooring project. read more

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Bob did the carpet for our old house in Vallejo about a year ago. He was very helpful and was prompt to answer our inquiries before we hired him to do the job. His workers did an excellent job with the carpet installation. It helped boost the price of our home when we sold it. read more

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This business is top notch! Bob really knows his stuff. I got so many bids and floor "experts " to look at my commercial space I'm renting, that my head was spinning. Out of all those people Bob was the only one that seemed to really care and understand the needs of the space, what I could and couldn't do. He was the first person to come look at it and he was the one I ultimately chose. My floors look gorgeous!! The floors where very unlevel and they did an amazing job with making sure it was as perfect as it could be. With Bob, you know he's going to be honest and tell you the best option for your flooring. I highly recommend this business! read more

Floors on First - Carpeting Near Me - Benicia, California

Truly as good as it gets! Quality service second to none, options galore, professional advice and suggestion's and a crew I would welcome back anytime. We LOVE our new floor and cant wait to use their services again! Thanks Bob, Hillary, Juan and his crew! read more

Floors on First - Carpeting Near Me - Benicia, California

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From the beginning of the process Bob and his team were very professional and friendly. When they arrived on time each day they were in masks and worked within the framework of distancing. The transformation of our house floors was phenomenal. If we had questions Bob had answers. He and his team were easy to work with and were clean and neat throughout the install. We would highly recommend Floors on First in Benicia. read more

Floors on First did an outstanding job for us. We replaced the vinyl flooring in our kitchen and carpet in the adjacent family room with an engineered wood floor. They showed up quickly for an estimate, gave a very competitive price, and answered lots and lots of questions for us. We decided to go with them as their Yelp reviews were outstanding and the pricing very competitive. There was good communication about the status of the materiel order, and the proposed start date. They started on the day they said, and the job took three days, as estimated. The quality of the workmanship was outstanding. They did a job that really, really paid attention to detail and left nothing unfinished. I'm picky and have years of experience in construction, so I'm not easily impressed. The installers cleaned up completely every day- I mean, swept and vacuumed and the only way you'd have known they were there is that our old floor was missing after the first day. We're very pleased with our new floor and the base trim they installed, and would highly recommend this firm. read more

My parents recently purchased a new home and searching for a good flooring guy with the best prices was a bit tough in this area. I actually tried to use Empire today as I used them before with one of my houses in a different city. Don't be fooled by their discounted prices on the commercials for Empire. Bob's prices were significantly lower than Empire and Bob offered more better quality materials! We had him install laminate flooring on the 1st level of the house and his crew did an amazing job! They even had to fabricate the bottom step of the stairs to match the rest of the laminate flooring. I didn't know how it was going to turn out but after seeing it, I wish I used him for my other houses. If you are still on the fence about Bob, find more review on Angie's List. He's been in the business for more than 30 years! He will even offer you financing like the big box stores such as Empire. read more

Yelp is the reason I pursued "Floors on First" in Benicia. My wife and I have been saving up for some time to redo our awful flooring which was dated back to the late 70's. My wife and I walked into Floors on First, and we met Bob the owner who made everything seamless. I have to say, as always when dealing in retail I was expecting a pushy sales associate who worked on commission, not the case here. We requested Bob to come over our house to measure and he did. They have a wonderful selection of carpet and flooring. We decided on half the house laminate wood flooring and the other would be carpet. We picked out a couple of styles and brought them home. There wasn't much to contemplate we were given a deal that we couldn't' pass up! If flooring is what you're looking for then "Floors on First" is the place go. I'm so glad that we didn't have to deal with a major big name competitor.I highly recommend speaking with Bob. If your looking for any kind of flooring this is the place! Don't look any further! Floors on First deserves more than 100 stars! Thanks to Bob and Marilyn. read more

Bob and his team of installers literally came to our rescue and finished a job in less than 8 hours that we'd been trying to get done for almost three weeks from another carpet installer in Napa. We had our house on the market when we had a pipe burst that caused damage. Between State Farm and the carpet installers they suggested from Napa, this became a horrible nightmare. Thank goodness for a friend who suggested Bob at Floors on First in Benicia. He was at our house within 20 minutes of calling, brought a good choice of samples, measured and gave us an excellent price. The thing we like about Bob is that he is very down to earth and delivers what he promises. Next day Juan and his assistant arrived exactly on time. In less than 8 hours we had the stairs and the entire upper floor carpeted with lovely new carpets leaving everything neat and tidy. read more

Now, we understand why local business are much better to deal with than those big boys (Carpet One, Lowes, Home Depot, etc). As soon as we get to the store, Bob T (owner) was not trying to sell us anything, he was just trying to get to get a gauge what type of carpets were we looking for and how much budget do we have. at any point in time, he was not pressuring us to buy anything. when we told him how much budget we have allocated for the carpet, he went beyond and showed us different carpets and explain to us the difference b/w polyester and nylon and its pros and cons. Bob even let's us see an actual carpet installation that is in progress in the neighborhood that his crew were currently working on. This made a big difference in making decision as we were able to see right away what carpet would look like when you laid it in the house. 2 weeks ago, our carpet was installed in the entire house and we just loved it. installation was a beauty and the installation team headed by Juan did an excellent job. 1/2 " Padding was great and now i feel much comfortable to have my kids roll on the new carpet. This company is highly recommended and i would go there again for my next flooring needs (wood,carpet or tiles). read more

We had carpeting and tile installed recently, including recarpeting of stairs. The tile was to be installed over a second story subfloor. Bob T and his carpet and tile crews did an excellent job. The tile folks installed the necessary cementboard substrate, thinset layers, and of course the tile and groutwork. The tile we had originally selected wasn't available at install time. Bob went out of his way to chase down substitutes at several wholesalers that included the coloration that my wife wanted in the material. The carpet folks did a great job as well, with a very clean install that included a good rebond pad. The install service included moving the furniture from space to space as recarpeting was done. The team did a very nice job, with the work on the stairs, which involved some odd shapes and corners, coming out very well. We are very happy with the results. read more

Floors on First is a terrific Benicia find! Bob is a true professional and strives to provide the best cutomer experience possible. He is dedicated to making sure you are 100% satisfied with your selection and the installation was fantastic. We had carpet installed recently and are completely satisfied with the results. We will be using them again and are referring to our family and friends as well. Even if you're not in the market today, stop by and say hi to Bob, he is a hoot! read more

Bob came highly referred to us by a coworker. He came to our house and have an estimate. We had done a little research and found that Floors on First gave us a great price. They are extremely helpful and worked within our budget. The installation crew worked hard and stayed to the get the job done quickly and efficiently. We HIGHLY recommend them! read more

Floors on First has done two jobs at my house. They tiled our family room & hallway. Then installed a cork floor in our kitchen. Both were done professionally, on tint, within budget and have worn well. We found Bob & his crew to be easy to work with. read more

David & Shirley B AWESOME. We needed a new kitchen floor and Bob at Floors on First was a pleasure to deal with. He has very low prices which allowed us to get a better quality floor for our money. His install crew was on time and did a excellent job for us. They cleaned up after themselves and treated our home with respect. If you have flooring needs contact Bob at Floors on First, you will be so glad you did!!! read more

Wow, these guys are so awesome! After a dissappointing experience with another company who put down half a floor of oak before realizing we had ordered maple and he had been shipped the wrong stuff, we Yelped for a top notch place and found it with Bob and his company. We really appreciated the fact he didn't mind spending time making multiple trips to our house to discuss samples, that he worked around our schedule, always answered his cell when we called or called us back super fast, and most importantly, his crew did a fantastic job and we absolutely love our new floor ;) Thanks Bob! read more