My two dogs were boarded for the first time at this place for one week. The pet resort was very…read moreclean and smelled great upon entry. Check in was efficient after an employee took them back I never got any updates while I was away. It would seem to be an easy text to assure me that they were safe and doing well. A picture or two would have been welcomed. When I asked how they did the person taking my money said "fine". That s didn't settle for me. The price charged was a lot and I couldn't afford all the extras like play time with the other dogs for $20+ per day per dog so I could see them play on a camera. I thought that would be part of boarding. Not here. It is a beautiful building and location but I won't be bringing them to this place again unless they offer more services with boarding. And I had to pay a holiday bonus charge for 5 of the days for each dog.

This is my second time using Jill's Pet Resort. I am satisfied from beginning to end with their…read moreboarding process. The communication is friendly and professional rather over the phone or in person. The prices are beyond reasonable compared to what I would have to pay in Charlotte. I was able to enjoy my Class Reunion knowing that Leo, is safe and in an environment filled with love for animals. I will continue to use Jill's for my pet needs when I'm visiting my hometown in New Bern, NC.

She was great.emphasis on was.what a shame to find a lady a troubled little dog started to take to…read moreher x 4 then ...she failed my little dog so very badly.shameful.Yet OK.bye.

From the owner: I have created my mobile grooming spa to be as relaxing as possible for your pet... and I come…read morestraight to your doorstep! Your dog(s) will get one-on-one treatment!! They will not need to sit in a cage with dryers on them for hours and will not be subject to extra commotion. My goal is to reduce any outside stressors that cause more anxiety than necessary while providing standard haircuts or other services. Pets should enjoy their spa days and feel revitalized!

Upon arrival to the grooming salon, Kristina was already irritated and informed me that because my…read moredog did not get along with other dogs she would have to rush through his grooming because there was a full schedule today. I informed her that it's okay if she can't dry him as he has never liked the blow dryer. She informed me that they would shave him "dirty" and then give him a bath to which I said what ever is easier for y'all. She calls us an hour later to pick up my dog. His haircut is so bad. He's got insane streaks, his legs, his tail, and his head are not shaved. We were charged 89$ for my dog to look like Frankenstein. I have taken my dog there for about 8 years on and off , however this last year things have really changed with this salon. He used to have no issue having his nails cut and after going to this salon he will not even let us touch his feet ( which everyone knows what that means). However until today the salon has never returned him to me looking crazy or even wet for that matter. It was not until he was groomed by Kristina that things really escalated. The manager of the store did refund me for the haircut, which I appreciate, but morally I feel I have to leave this review. I think we all have to deal with difficult things at work, but most of us manage to still be a decent person and act with kindness. Especially when you are dealing with a senior animal). I wouldn't trust Kristina to shave a strangers leg let alone touch my dog again. My dog is high strung and loud, not aggressive what so ever, he does not like the blow dryer. I know this and always tell them it's okay if you cannot dry him completely , I would rather him be damp than stressed out. He is 9 years old and has hip dysplasia in one hip, all I ask is that his hair be cut for the summer. I'm disappointed but honestly I appreciate this experience because who knows what happens behind closed doors.

we Saw Tiffany and she seems like she is not very proficient in grooming and not very considerate…read moreor professional. Will not be wasting my time with petsmart in any capacity. Was informed after driving 30 min on a Sunday at 7:30 she couldn't do my dog. They just aren't professional groomers.

My wife and I have taken our two 12-year-old dogs to American Pet Resort since we moved to New Bern…read more2 years ago for both boarding and daycare services. Though expensive, we have had nothing but good experiences keeping our dogs with them until most recently. One of our dogs, a very social and well behaved West Highland terrier, was banned from spending any time with other dogs on the 2nd day of a 7-day stay after bitting another dog. He spent 6 out of the 7 days of our trip either in the kennel or, for some reason, the hallway outside the kennel while our other dog was in the kennel--a very strange decision given that he's great with our other dog. Why not have them in the same space? Though my Westie has never shown signs of violence or aggressiveness before, I realize the need for them to be careful and protect the other dogs, but no one at American Pet Resort contacted us to tell us what had occurred. We learned after looking at the online cameras. There we saw our Westie confined to his kennel while all the other dogs, including our second dog, were playing outside. Why didn't someone from the kennel call us to let us know? That kind of proactive communication is something I expect. I was none too pleased to find out what happened only after having to make a call to find out why our Westie was left alone in his kennel during outside time. While away, I made a call suggesting the staff place my Westie and my second dog in a separate outdoor space with one another. The staff member I spoke to said they would do so, but they only did so once. Our Westie spent the next 5 days out of our 7 day trip in either in his kennel or the hallway (?) just outside of the kennel, and has been banned from outdoor play with other dogs during future visits. We will make sure that there will be no future visits.

We took our dogs there for a trial as we will be boarding them for a week this summer. The staff…read morewas wonderful. The dogs had a great time. They were tired out when I got them home. I feel very comfortable taking them there for boarding while we are away!!!

Lynaire is a TOP-NOTCH kennel. I used other kennels in my area; none of them even come close to…read morethis establishment. From the moment Missy and I walked into the building, til I picked her up 3 days later, I was met with professional caring employees. Missy gets so nervous when she's dropped off - she was not nervous when I picked her up. Lynaire followed actually followed our feeding schedule, did not lose her toy, and smelled great with nails trimmed. The price was reasonable. I will use Lynaire's again whenever our whole household travels at the same time. Thank you, Lynaire.

The only place I feel comfortable boarding my dogs. I know it may not be everyone's preference, but…read moreI prefer that they do not do any group play outside of same family (dogs that live/board together). Mainly for safety and cross contamination risks. Kennel cough can spread like wildfire and I don't want to risk my dog's health. And as much as my little dog may think he can run with the "big" dogs, he could easily get himself hurt in a group play setting. Dog's attitudes can change at the drop of a hat (especially in an environment that is not familiar) and god forbid my dog or any other goes Cujo out of fear or any other stress response. I know my dog is safe there and gets plenty of one on one love.

Friendly and accommodating. Under new ownership. Great…read moreplace! Natural remedies to soothe allergic reactions.

Will NEVER bring my dogs here again!! I've brought them twice now, both times I was told one price…read moreover the phone and charged $30-60 more than that. Both times least one dog had poor service- first because he was supposed to have a sanitary trim and never got one, and second he was given a bath and came home with poop all over him and after getting home noticed dried blood on the other dogs face and was never informed of any incident happening. Called to sort this out and the manager was less then helpful and had an attitude and refunded a whopping $7 for all of these issues and it's not practical to have to go back a second day to have a service done correctly every. Single. Time. This place is a rip off and cares more about getting your money than the services they provide

DO NOT RECOMMEND! Worst Experience Possible!…read moreOwner/Groomer burned our dog with clippers, the area became infected and we had to take our baby to the vet. The entire ordeal was very costly...Groomer charged $65 and we had to spend an additional $120 to treat the damage. The worst part is Stephanie, Owner, and the one who groomed our dog, refuses to return our calls and take responsibility...NO ELEGANCE here! The entire ordeal was extremely stressful as well as expensive, however, the worst part is being IGNORED. We seriously DO NOT recommend this Grooming Business because of the lack of care, concern and refusing to take responsibility, be reasonable and 'right an obvious wrong'.

Britney, the owner of Fetching Friends does such an amazing job on our Golden Retriever. She trims…read moreher up so nice and even does a great job trimming her paw pads. Everything she does on Molly is great. From bathing her, to drying, right down to the nail clipping. Molly comes out looking like a new dog. If we didn't love the work Britney does on our dog, she wouldn't be grooming her for 4 years.

From the owner: My name is Britney Mack, and I am the owner/groomer here at Fetching Friends. I have been a…read moreprofessional dog groomer since 2017, I am AKC S.A.F.E. certified, and CPR & First Aid certified. I care deeply about the health & well being of your pets! My goal is to provide every dog I groom with the style their owners prefer, while taking into consideration the condition of their coat, and not causing any stress or anxiety on their pet. Being sole owner I offer a luxury 1-on-1 grooming experience, so each dog I groom will have a personalized service, tailored to their needs, one dog at a time! Your pets come first. With my experience, continued education, dedication, and passion, my main concern is the health and safety of your pets. It is my highest priority.

Byrd and Christine always do a fabulous job on Xena Rae's nails and they have been instrumental in…read morecalming her hyper self down. She gets better every visit and that is helpful in calming my last good nerve!! thank yall JW

Outrageous fees, outright lies and deception about fees. If you go in with a minor problem you will…read morecome out with a $400 bill. Avoid in any case and go to Morehead.