We took our dogs there for a trial as we will be boarding them for a week this summer. The staff…read morewas wonderful. The dogs had a great time. They were tired out when I got them home. I feel very comfortable taking them there for boarding while we are away!!!

My wife and I have taken our two 12-year-old dogs to American Pet Resort since we moved to New Bern…read more2 years ago for both boarding and daycare services. Though expensive, we have had nothing but good experiences keeping our dogs with them until most recently. One of our dogs, a very social and well behaved West Highland terrier, was banned from spending any time with other dogs on the 2nd day of a 7-day stay after bitting another dog. He spent 6 out of the 7 days of our trip either in the kennel or, for some reason, the hallway outside the kennel while our other dog was in the kennel--a very strange decision given that he's great with our other dog. Why not have them in the same space? Though my Westie has never shown signs of violence or aggressiveness before, I realize the need for them to be careful and protect the other dogs, but no one at American Pet Resort contacted us to tell us what had occurred. We learned after looking at the online cameras. There we saw our Westie confined to his kennel while all the other dogs, including our second dog, were playing outside. Why didn't someone from the kennel call us to let us know? That kind of proactive communication is something I expect. I was none too pleased to find out what happened only after having to make a call to find out why our Westie was left alone in his kennel during outside time. While away, I made a call suggesting the staff place my Westie and my second dog in a separate outdoor space with one another. The staff member I spoke to said they would do so, but they only did so once. Our Westie spent the next 5 days out of our 7 day trip in either in his kennel or the hallway (?) just outside of the kennel, and has been banned from outdoor play with other dogs during future visits. We will make sure that there will be no future visits.

My two dogs were boarded for the first time at this place for one week. The pet resort was very…read moreclean and smelled great upon entry. Check in was efficient after an employee took them back I never got any updates while I was away. It would seem to be an easy text to assure me that they were safe and doing well. A picture or two would have been welcomed. When I asked how they did the person taking my money said "fine". That s didn't settle for me. The price charged was a lot and I couldn't afford all the extras like play time with the other dogs for $20+ per day per dog so I could see them play on a camera. I thought that would be part of boarding. Not here. It is a beautiful building and location but I won't be bringing them to this place again unless they offer more services with boarding. And I had to pay a holiday bonus charge for 5 of the days for each dog.

This is my second time using Jill's Pet Resort. I am satisfied from beginning to end with their…read moreboarding process. The communication is friendly and professional rather over the phone or in person. The prices are beyond reasonable compared to what I would have to pay in Charlotte. I was able to enjoy my Class Reunion knowing that Leo, is safe and in an environment filled with love for animals. I will continue to use Jill's for my pet needs when I'm visiting my hometown in New Bern, NC.

MY DOG IS DEAD. I'd give them zero stars if I could…read more My 2-year-old German Shepherd went into this clinic happy and full of life. He never came home the same. Within days of surgery he was vomiting, not eating, losing weight, and fighting a severe infection. I fought for him with every vet visit and medication they gave but he DIDN'T survive. He came out sick, suffering, and fighting for survival and now HE IS GONE. What makes this unbearable is how the clinic handled it. When I begged for answers and accountability, I was met with condescension, dismissiveness, and zero compassion. My dog is dead at just two years old, and the people responsible refused to even acknowledge their role or offer any help. They tried to blame his "congenital defects" and anything else they could come up with, rather than admit their lack of competency and failure to truly look at all the facts. His care felt half-hearted, reactive, and sloppy until it was too late. When I met with the owner, Dr. Stelma, after my dog died, I was treated with arrogance and coldness. He was rude, dismissive, kept checking his watch while I was pouring out my grief, and made it painfully clear he cared more about money and his practice's image than the lives of the animals trusted to him. Ranger was my family. He slept by my side every night since he was 8 weeks old. Now I am left devastated, heartbroken, and furious. If you love your pet, DO NOT RISK THEIR LIFE HERE. I hope this shows you the risks of this place.

Our dog Ollie got really, really sick and we took him to 3 different Vets and he just kept getting…read moreworse. The vet that we were using was absolutely useless and after 3 times, we just gave up on her. A friend suggested Dr. Selma, we went and saw an immediate improvement. Dr. Selma went over Ollie from head to tail, told us what he thought might be wrong in language that we could understand, explained the tests that he was going to have to run to back up his diagnosis and when the tests backed his diagnosis up, he went over everything that we needed to do to get Ollie better. He never rushed us, got back to us quickly when we had questions (they have the best answering machine message ever) and followed trough his recuperation every step of the way. In the middle of all of this, we had to put our cat to sleep. The kindness and compassion that they showed us was amazing. The thing that I like the best about this whole practice is that everyone there is terrific; from the person that answers the phone, to the person that fills your prescriptions. At one time, I worked for a Vet in New York. He was terrific but he was no Dr. Selma!!!! We cannot recommend him enough. Ollie is doing great!!!!

Bill does a wonderful job with nail trims for dogs, even timid ones. I am a regular now.read more

Puppy mill dogs. I unfortunately ended up getting one from here in the past and he came from Sharon…read moreMunk of BJ's & Guys in Kansas. They've been cited by several USDA violations and have been on the horrible hundred list for puppy mills. If you want extra vet bills due to preventable health conditions popping up - or if you want to pay the same price (or double) what a reputable and ethical breeder would charge, go here, otherwise turn away!!

Friendly and accommodating. Under new ownership. Great…read moreplace! Natural remedies to soothe allergic reactions.

Will NEVER bring my dogs here again!! I've brought them twice now, both times I was told one price…read moreover the phone and charged $30-60 more than that. Both times least one dog had poor service- first because he was supposed to have a sanitary trim and never got one, and second he was given a bath and came home with poop all over him and after getting home noticed dried blood on the other dogs face and was never informed of any incident happening. Called to sort this out and the manager was less then helpful and had an attitude and refunded a whopping $7 for all of these issues and it's not practical to have to go back a second day to have a service done correctly every. Single. Time. This place is a rip off and cares more about getting your money than the services they provide

Byrd and Christine always do a fabulous job on Xena Rae's nails and they have been instrumental in…read morecalming her hyper self down. She gets better every visit and that is helpful in calming my last good nerve!! thank yall JW

Outrageous fees, outright lies and deception about fees. If you go in with a minor problem you will…read morecome out with a $400 bill. Avoid in any case and go to Morehead.

I couldn't be more grateful for the care my pet receives . The entire team is compassionate,…read morepatient, and incredibly knowledgeable. The veterinarian always takes the time to explain everything clearly, answers all my questions, and have treated all of our dogs with genuine kindness. You can tell they truly love what they do.

We absolutely LOVE Dr. Janna Foret !! We have a old dog..poodleand she takes wonderful care of…read moreher!! She takes her time explaining everything to us and allows us to ask as many questions as we need. She Is always open to us calling the office with any questions or concerns. Highly recommend her and the clinic.. the clinic workers are sweet also

This was Koda's first board-and-stay experience, and I was pretty nervous about leaving him…read moreanywhere. He has pancreatitis, which means he requires a strict diet, daily probiotics, folate, and GastroElm. But from the moment I spoke with Beach Paws, I felt a huge sense of relief. The owners have a dog with pancreatitis too, so they truly understood my concerns--and they went above and beyond to make sure Koda was well cared for. I'm incredibly grateful to them and the entire team for their compassion, attention to detail, and the peace of mind they gave me. I also appreciated how well kept and clean the facility was. We checked in on Koda daily and there was always someone there washing dog dishes, blankets and floors. They also make sure pets there are vaccinated so everyone stays healthy during their stay. The grooming room is super cute and I love that they offer it as an option. Thank you for treating Koda like one of your own! We highly recommend Beach Paws and will definitely have Koda stay there again.

Great with our older babies they looked great and the prices are reasonable to the services…read moreprovided. We recommend!!!!

My pets have been patients here since 2018 & I've always been impressed with the level of care. It…read moredid seem, however, that "baseline" tests & other services were being encouraged & fees were approaching the knot in the stomach level. I was thrilled when I brought my older dog in today for an infected wound, plus nail trim & heartworm test, and the bill was well within reason!!! I was expecting the worst and was just delighted when I saw the modest fee. Thank you, Craven Animal Hospital, for keeping costs in the affordable range!! We appreciate your efforts and my dog thanks you that her steady stream of treats won't be interrupted!!!

Do not take your pet here and especially do not see Dr.Baker…read more We boarded our dog here while my husband was having surgery at Duke to remove a tumor. The second day of boarding they called to say he had thrown up some plastic and they were going to give him fluids. Throughout the week the vomiting and diarrhea continue, Dr Mel calmly gave us different options to see what was going on, several xrays and ultrasounds were done and we decided on a barium study as a next step. Then on Friday Dr Baker called and said she was ALARMED at what she was seeing on the Xrays and he would just throw up the barium anyway and he needed exploratory surgery. She was incredibly aggressive and forceful. I told her I wanted to talk to my husband and get back to her and she called me back 30 min later to see what I wanted to do while I was already on the phone with the receptionist putting the deposit down. Why so pushy? After the surgery she said nothing could pass through his small intestine to his large intestine probably because of a mass and that we either needed to send him to oncology immediately or euthanize him. We decided we just wanted to bring him home and at least get to say good bye and make him comfortable if that were the case. She said with confusion, so you want me to wake him up? And that we would maybe have 24 hours to decide what to do with him or put him down if we brought him home. When I went to pick him up I asked if they could bring him out and I would pay over the phone because I had my two small children with me and my husband couldnt watch them because he had just been discharged. The receptionist said yea but then called back and said no actually dr baker needs you to come in. She took me to a room and had me leave my two small children in the lobby with a receptionist and said well I really just wanted to know if you wanted to put in orders for pain meds for him. I was crying and she said sorry I know you have your kids with you and all to which I replied yes, and my husband just had a tumor removed so he is not able to help watch them and she said when it rains it pours and did offer an awkward hug. He is now home and having regular bowel movements and hasn't thrown up once. To make matters worse they called on Saturday to say they forgot to put the $150 boarding charges on our $3k bill we paid the day before and didnt even ask how tebow was doing. Does that sound appropriate when we were told he only had 24 hours to live? It makes us feel that the hospitals main concern is their billing and not the wellbeing of their patients. They acknowledged medical staff were on hand and working over the weekend but no one bothered to call and checking in on our dog who was given 24 hours to live until Monday at 12pm. My husband requested to speak to the owner of the clinic and was told Dr Bobbi no longer takes calls regarding the clinic and all concerns have to go the management. Hospital manager Julie gave us a call and was understanding of our concerns and offered additional calls from a doctor which we declined. When trying to convey how we would like to move forward, practice manager Gary took over the call and escalated the tone of the issue greatly. Instead of hearing out our concerns and having a discussion Gary repeatedly talked over us and when asked for a chance to speak he said we have already had an opportunity to share our frustrations since the call has been over 30 min he would be ending the call and mailing us an invoice. He also told us we weren't medically trained so couldn't Garys behavior help explain the other bad reviews this clinic has and the snarky responses provided to other concerned pet parents. When my husband raised a concern on if the surgery performed on our dog was warranted as they did not find any foreign bodies or defective tumors (initial concerns raised by Dr Baker) Gary aggressively questioned if he was medically trained and had any qualifications to question his doctor. He then stated if we didn't do the surgery and our pet passed, how would you feel? No compassion, only aggression to match the pushiness of Dr Baker. While my husband did agree if our dog had passed we would have been sad, I can also say if we had taken Dr Bakers other advice and euthanized our dog on Friday, I would have been even more devastated knowing how bad the recommendations were as he is still with us today with no issues other than healing from a seemingly unnecessary surgery. I wish I had done more research on who would be operating on my dog because it turns out she is a recent graduate that is especially interested in surgery so it seems she put her personal interests over the well being of my dog and there are several other complaints calling her out specifically. She should not be making these kind of decisions or be operating on her own. I understand everyone has to start somewhere but you cant be a bull in a china shop when it comes to the life of someone's pet.