Solid customer service and friendly staff, very helpful. Replacement parts leave a bit to be…read moredesired. I'll preface this with the fact that I am planning on ditching this phone as soon as the new one comes out, and I just needed something cheap and easy to carry me until this September. If that sounds like you, these guys are the right choice. Had these guys fix a cracked phone (front and back) and, while quick and affordable, the replacement parts are rather low quality. Back glass seems perfectly fine, other than the fact that my MagSafe charging isn't as secure as it once was. I had major issues with my screen after it was fixed but the staff were quick to help me out, even gave me a most of my money back for the display (I had already taken the phone to apple to get an OEM screen put on, and could not get them to give me the screen from these guys to return for a proper refund; all in all I'd say this is fair). All in all Id recommend these guys if you need a cheap quick fix so you can still qualify for apples early upgrade program or a trade in promotion, but if you're looking for a long term repair, it's best to go to the apple store for genuine apple parts that'll last you. Hopefully soon the Right To Repair movement will reach a point where all of these small business owners can get their hands on genuine parts for proper fixes and we can stop relying solely on a tech giant like Apple for our repairs and give our money back to the local guys.

this is the worst store to go get your phone fixed that they will overcharge you break your phone…read moreeven more and expect for you to be OK with waiting and getting you when you were in the store before guy at the front desk has no customer service skills. He has a really bad attitude and I don't think he should work there.

I've been having trouble sending out emails on my phone for quite some time so I was in the mall…read moreand stopped to setup an appointment . I was pleasantly surprised that they could see me right away. I headed back to the Genius Bar. I loved the way they bounced ideas off each other to try and come up with a solution. The solution was found by Mike and I'm so grateful. It took awhile but they didn't seem annoyed or bothered. I'm very happy we have the Apple Store in Syracuse!!

My nonverbal autistic son had an iPad which he uses as a communication device. We purchased an…read moreApple care plan at the time we got the iPad. The screen cracked and we took the ipad to the store for replacement which is part of the plan we purchased. The employees at the store were rude and unhelpful. I explained at my check in exactly what we were looking for. They had us wait for an hour and a half only to say that they don't do replacements at the store. instead, they would send the device out which would mean going at least 7-10 business days with no form of communication for my son. I can't overemphasize how unsympathetic and uncaring they were. I really do feel that if they were not going to help, they could have said so at the beginning.

Nice and large store in the Destiny mall. Plenty of staff and many options to choose from. Staff…read morewere very friendly and accommodating. I had to upgrade two of my phones. I knew exactly what I wanted and they had both in stock. Transfer process of each phone did take a while but both were free upgrades so I didn't care. The consultant Jose very friendly and accommodating. Just ask for him.

After more than 3 months of trying to get my landline phone number released by Verizon to Spectrum…read moreI missed 2 important calls from medical offices that tried to reach me at the number. I finally gave up, cancelled the Verizon account and am using a new Spectrum number with no problems. {Incidentally, the NYS Attorney General's "Consumer" branch was ZERO help.}

I received inaccurate information when actvativing a phone from a different carrier. This was later…read moreverified by calling Verizon corporate and going online. Verizon employee said Verizon could not activate a phone from AT&T.

I went to this location today with my wife, we were having a problem activating our SIM cards and…read morephones for Verizon prepaid. All of the staff, especially Tom were friendly and helpful. Tom went above and beyond, doing everything he could to make sure he helped us. I'm glad we chose to go to this particular location.