I've been having trouble sending out emails on my phone for quite some time so I was in the mall…read moreand stopped to setup an appointment . I was pleasantly surprised that they could see me right away. I headed back to the Genius Bar. I loved the way they bounced ideas off each other to try and come up with a solution. The solution was found by Mike and I'm so grateful. It took awhile but they didn't seem annoyed or bothered. I'm very happy we have the Apple Store in Syracuse!!

My nonverbal autistic son had an iPad which he uses as a communication device. We purchased an…read moreApple care plan at the time we got the iPad. The screen cracked and we took the ipad to the store for replacement which is part of the plan we purchased. The employees at the store were rude and unhelpful. I explained at my check in exactly what we were looking for. They had us wait for an hour and a half only to say that they don't do replacements at the store. instead, they would send the device out which would mean going at least 7-10 business days with no form of communication for my son. I can't overemphasize how unsympathetic and uncaring they were. I really do feel that if they were not going to help, they could have said so at the beginning.

A complete joke & rip off! Do NOT trust these guys! Scam artists & conmen…read more Ignore all the positive reviews & people trying to say that diagnosis & repair takes time. They have no clue what they are talking about. I've been in the electronics & computer field for over 30 years. That being said, you learn to diagnose while speaking with the person who is having the problem. 80% of the time you already know what the problem is & can give a pretty specific time frame on how long it will take to get it righted. This place is more interested in your money than your repeat business. They do not really care about your problem when you are getting your "ticket" written up, because they bill by the hour no matter if it takes them 5 minutes to fix the problem or 50. So you can go in with a VERY simple problem that takes 30 seconds to fix, but they are more interested in stealing your money than providing you with a 30 second fix & building a positive business relationship with you. They prey on the ignorance of the general populace to not know much about electronics. They use that to their advantage & use technical terms to hype up a simple, benign problem & get you to upgrade your services to more than what you really need. Not to mention that every single person that comes in they offer "express service" to at a higher rate, which does not get your ticket addressed any faster, you just get charged more in the end. Further proof of their shady nature, just look at their website. The website is either a canned template that they failed to edit properly or they completely stole it from someone else's site. The parts that they edited to suit their needs are in English the rest of the site is in Latin. I would not trust a "computer repair" company that can't even figure out how to build a proper website! I've gone in a few times to see what they have to offer & I've heard the blatant lies that they have told to their unsuspecting customers. I've listened to the customers explain their problems & I knew right away what the problem was & that it was a 2 minute fix, yet they are told that it'll be a few days to fix it but that they will "get right on it". I've heard the owner be quite rude to customers who had too many questions or were not happy with the service that they received. Berating them & giving them excuse after excuse for how it's not their fault & that they were told about this when they came in. They basically will not answer any of your questions with anything definitive till they have you sign their contract & they know they've got your money locked in. If things start to get too pricey for you, they will be happy to write everything off as long as you sign over the item in question to them. Which if you do, they then turn around & sell it to some other unsuspecting person.

Horrible experience with this company as we sent a computer and printer we had purchased at the…read moresame time from Syracuse Computer in for service as they were not properly working. Bottom line, the "fix" didn't work and they didn't stand behind their products or their repair services. Super-slimy sales guy who made a bunch of warranty promises he didn't keep. He has to be selling used car lemons somewhere right now. We finally wrote it off as a loss. Can't believe this place is still in business. Avoid at all costs, you can do better blindly buying computer stuff online.

Three recent visits and each was terrific. New PC and printer at reasonable prices; and a very…read morehonest and professional review of an older PC on our third visit. We were treated professionally by every staff member encountered across the store.

BestBuy use to have a 30-90 day return policy depending upon product. They introduced membership…read moreat $199 a year and as a result that return window dropped to 14 days unless you pay the ridiculous annual fee. I have purchased from Best Buy for years believing that providing businesses competing with Amazon was in my best interest. I loved Best Buy, they previously had always done right by me and price matched competitors. I purchased a new Deco Wifi mesh setup and 20 days later saw Amazon selling the same item on sale for $50 less. Reached out to BB and was told sorry you are outside the 14 day return window. Well, I can say for sure Best Buy that you have indeed lost a customer and I will be shopping elsewhere from here on out. This from a guy, who, while not all of Best Buy's income nor much of it, spent a good deal annually ($2,000-$3,000) there. That spending will shift elswhere. All because you tried to manipulate me into a membership and refused a price match within 30 days as you previously did. Enjoy your change in policy experience!

My all-time favorite tech shop in Cazenovia New York. Seriously Eric does a great job fixing things…read morequickly and well! I busted the screen on my phone and he fixed within an hour. I cannot recommend highly enough!

Needed a battery for my IPhone 7. One call, made an appointment, done! Great service! Call…read morethem, you will not be disappointed!

I took my laptop in to have the bad hard drive replaced. They did a great job, and did it in a very…read moretimely manner. My husband has all his laptop repairs done here too. I highly recommend this business!

I brought in 2 computers and asked them to switch the screens. . I explained to them one computer…read morewas working and the screen was damaged and the other computer the computer wasn't working but the screen was. I wanted them to switch screens. I explained to them that sprite was spilled on the computer that wasn't working and if they switched it could it damage the working one They said no. They fried the mother board and are refusing to take responsibility for this. When I spoke to John, he was rude. I then spoke to Jason who then blamed me. If I could give it 0 stars I would. When I asked about the bad review that as in here, Jason the owner said it was from a "psycho". I can't wait to see if they call me the same. Nice from a business owner. I am also told they are having trouble paying their rent.

Express Computer Service has been my go-to IT company for my business for almost 10 years. They…read morehandle everything for us like an in-house IT department. Craig, Dan, and Sean are the techs we work with most, and they've always been reliable, responsive, and easy to work with. Whether it's a quick fix or a bigger project, they get it done right the first time.

Avoid at all cost. Not a reputable place…read more I brought my girlfriend's MacBook in to be repaired because the fan was making a loud puttering noise(Jan 2020). I thought all they simply needed to do was either clean or repair the fan, they apparently have no clue what they're doing with Mac's. They gave it back to us completely unable to be turned on; they said we needed a new motherboard, new hard drive, new fan. All of which would be several hundred dollars, I believe they quoted somewhere around $700-$800 and said we might as well buy a new computer. They also charged $60 for the service fee and thought that was ridiculous as well. TLDR; brought MacBook with loud fan, paid $60 for them to give us bricked MacBook.