My parents were residents for over 5 years at Touchmark. In…read moremy opinion there has been a tremendous and hazardous decline in residents' care in the Private Memory Care. You should know that given they are a private business they do not need to follow Continuing Care Health Service Standards. Those standards do need to be followed by funded sites within Alberta. There isn't a regulatory body that can hear our concerns and advocate for the residents there. As a result of the lack of proper systems and communication and because of sub-standard medical care our mother received we had no option but to move her elsewhere. I am concerned for residents/friends who have been left behind.

Four years ago my mom moved here from Winnipeg and we needed to find her a safe and comfortable…read moreplace that felt like home. We went and saw a few retirement communities, but it wasn't until we walked into Touchmark that my mom felt at home. With the comforting atmosphere and the genuine friendliness of the staff we knew we found the right place. Over the 4 years that my mom lived at Touchmark we were always impressed by the staff and their willingness to help her and us with our questions and changing needs over the years. We would highly recommend Touchmark to anyone looking for a safe and friendly retirement community.

Had used this company in edmonton before and called them again for my fathers care and got run…read morearound. one person told me someone was going to call me back and no one did. Called them back and no answer. Called them once more and a man said he did know how to help me and someone would call me back. been 2 weeks and no one called. i called another agency and got help right away and very good customer service. i dont recommended this agency in edmonton.

Because Home Care Assistance has been able to provide consistent, reliable live in care giving…read moresince June we are still very pleased with them. Mom has become very settled and happy which has improved her outlook on life and she has begun to renew her love of knitting and reading. We are so lucky mom is not in a care facility during the COVID pandemic as we can visit her often. I still would not hesitate to recommend this company in Edmonton, Alberta. The company so very good with keeping communication lines open via phone and email. Polite, cordial assistance is the norm when asking questions. Way to go Home Care Assistance Edmonton! Zareena, Jackie and the entire staff deserves recognition for their persistence in running a wonderful service.

I think they are trying really hard, but it feel it lacking a bit…read more I've been visiting my elderly here for 5 years. The rent goes up every year. It's slightly more than what she collects for a pension. The meals are provided and they are pretty good, but sometimes they are just awful. The staff is very friendly and capable, but when I reported my elderly's diamond ring had gone missing, I got no help. No response. I called for a case conference for my elderly and it was held without me. I wasn't invited. I'm the ONLY kin. I should have been called. Especially due to a hearing issue for my elderly. One day, I lucked out and walked into her room for a visit while the coordinator was having her yearly client conference. I had lots to say and I felt I was heard. The security is lacking. Guests are required to buzz in, but many just walk in. There is some free parking, but often full. I have to pay for street parking. It's pretty clean and cheery, but the thistle grows wild outside. They put on daily programs and invite a podiatrist monthly. There is a chapel on the 2nd floor which doubles for a fitness room and community centre. The weekly room cleaning they provided is barely sufficient. I'd probably be OK with living here in my 90's. I'd just let things roll off my back.

The rehab is what you are here for. Not the meals or the building maintenance…read more Elevator is always on the fritz. Lights in the bathrooms burned out for days before replacing. The food is abysmal. If you have to end up here, get your family to bring you lunch. You are allowed space in the fridge. Label your food. Parking rate is $4.50 per hour. Leave extra time to sign in and out plus the Elevator wait.

The maintenance is very poor. It's an old building and needs regular maintenance…read more It's just not a priority. Elevators are essential in any building but here they just never work!

The Churchill is a reasonably affordable independent and assisted living solution for older people…read more Some families I know have parents who live here, and they enjoy the ability to live independently with support. The building is well secured, attractive, clean, and the housing unites are reasonably large. This is not a very fancy retirement home with lots of frills but it is also more affordable. It is also located right downtown so it is close to shopping, a senior's organization, Churchill Square, and other amenities.

This is a retirement community for seniors who wish to live on their own or with some additional…read moresupports. It is a central location, an excellent business that does cater to residents who want to live with privacy, safety, peace of mind and daily luxury. It may have some limitations like a non smoking building, and no pets but the social benefits out weigh these limitations. For as little at 2900-4500 each month you or a family member have everything they require. This is a great location, great community with very exceptional services. Try 'the church hill' in central downtown, -you will be happy you started to enjoy your retirement here!

Have never had bad thing to say about this place .my wife and l are seniors an we moved to this…read morepart of a Edmonton Castledowns because of the Medicenter and shopping near by It is bloody shame that the Present Gov. Shut it down. Come voting time Iwill ask all my union members not to vote for Smith . She says she all about Health care and shuts down the Castledowns Medicenter.I worked for large city union for 30 years and I will do my best to convice people not to vote for her party.She said she is all about healthcare but she closes a very busy Medicare centre Thank you

Dr anawai is a good doctor but his nurse Christine is very confrontational and argues with her…read morepatients. Everytime I come in to see my doctor, the nurse Christine makes it a very stressful experience.

The therapist at the Capilano location was wonderful and specific. I appreciated that. My only…read morenegative feedback so far is that the receptionist interrupts the session (twice in the 45 min session) to remind the therapist his next client is waiting. There are discreet ways to do that, and therapist most times do not need reminders. It felt I was being rushed out and my appt was booked for an hour.

Leading edge Royal Glenora Club is all about making money and if you want competent and ethical…read morecare this is not the place to be. Leading Edge has no accountability and has exceptionally poor customer service. If you want to not have a competent assessment and not just waste your time as well as money this is the place to NOT go. Any happy patient must have an unlimited bank account. It is a sad place and people like this are allowed to take advantage of people when they are vulnerable.