I had an oil change appt at 8:00 am. Mr. Rob Shumway assistanted me. He got me in and out. He was like we ready for you Mrs. Rose was finished before 9. read more

This morning I came in for a routine 25K-mile service. At check-in, I was told I would receive a text when the vehicle was ready. My husband and I waited upstairs in the massage-chair area. While we were there, our technician came upstairs for another guest, saw us, then asked for our name. He told us he had sent a text and "couldn't find us." We never received a text, and he clearly hadn't attempted to locate us because he would have seen us in the same area he had just walked through. When I went downstairs to pick up the vehicle, the interior immediately smelled strongly of gasoline. Staff claimed the smell was "from the area," but I only smelled it inside my car. My husband then came back to tell me the tech admitted he wrote a text but never actually pressed send. We drove off and within five minutes smoke started coming out of the vents. I asked my husband if he saw it and he immediately told me to pull over. As the smoke worsened, we exited the vehicle. My husband opened the hood and it was full of smoke. We discovered the oil cap had been left off entirely, and oil was sprayed everywhere. He also checked the dipstick and found the oil level was overfilled. I called the dealership right away. A young lady sent roadside assistance, but that took well over an hour. While we waited, the technician called asking, "What's wrong with the car?" After we explained, he brushed it off and insisted they "didn't touch the oil" and that we were there for a 55K-mile service. My husband corrected him, telling him we were at 25K miles and that the vehicle had no issues when we drove from Fort Stewart earlier that morning. Instead of acknowledging that the oil cap had likely been left off during the fluid-check process, the technician implied the situation was caused by us. The lack of ownership, urgency, and basic customer service was extremely disappointing. We were eventually given a loaner and told the issue would be looked into on Monday, but I left feeling blamed for a mistake we clearly did not make. We arrived with a perfectly functioning vehicle and left with oil covering the engine bay, the underside of the hood, and even the roof. This could have turned into a dangerous situation, and the technician showed little concern. read more

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Brought my Lexus in for service. Not bad...not great....just about what you would expect from a Car Dealership. Obnoxious lady with an unruly dog in the waiting lobby. Workers did not say anything to her regarding curbing her dog. The level of entitlement some people have is astonishing. If it was my business....I would have asked her to put the dog on a leash while in my establishment. read more

I have been a customer for many years and have always had a good experience both with the sales people and the Service Department when there. read more

From start to finish my experience was meh. I've always only had my vehicles serviced by Lexus, particularly the Hennessy Lexus dealerships in Atlanta & Duluth. Since moving to Savannah I have not been able to take my vehicle into the dealership because of their hours and how out of the way they are for me. I was going to purchase new tires for my Nx300 & I had done some research and had an appointment set for a competitor. I ended up wanting to go to the dealership because of peace of mind. I called this dealership 3 times on 2/17 & requested information. The first instances I was transferred to parts. The parts rep was very friendly but told me she needed to get me to a service consultant. She transferred me to his line but I got his VM. I left him a VM and he never called me back. So two hours later I'm calling again trying to get a full quote. Most of the reps were friendly but not very knowledgeable. I was told someone else would need to call me back to answer my questions more specifically. Finally got a call back & made my appointment for 2/23. I got a great deal on some tires and I feel better knowing that the Lexus experts could take care of my car needs. They weren't pushy on other car issues or concerns. They took 4 hours to put in two tires. Luckily the reception area offers drinks and snacks while we wait. Final Verdict: I would love to be able to get my vehicle serviced by this dealership but they're so busy. They also don't offer any loaners for oil changes (I'm not used to this) and their Shuttle only drives so far and won't pick you up after 5. I think all the reps I spoke to were very courteous and helpful. The prices are decent for tires and they do offer warranty. All and all the experience was decent but it wasn't anything special. read more

Lexus is supposed to be a luxury car, but this dealership should not be in that category. I moved here from Houston three years ago and came from an outstanding dealership (shout out to Westside Lexus in Houston.) I am on my third Lexus all bought from Westside Lexus, Houston. In that time, I had the same sales person and the service person. In my short time in Savannah, I went through five service personnel. When you get a car with Lexus, you're assigned a service person that you will work with. It says something about the dealership when every time you come in your service person has changed because the previous one has left. Lexus also provides a service manual for your car that tells you what needs to be done at various intervals. This dealership tries to get you to do things outside the service manual. Generally costing several hundred dollars more than what is expected. Twice I called my previous dealership and asked them if these things were necessary. Both times I was told no, they did not improve the life or function of the car. Another thing that really upset me is that loaner cars were usually unavailable for appointments. This last time I went to make an appointment I was told that a loaner car would not be available for up to a month out. When I made the comment, there were not enough loaners for the amount of Lexus owners in the area. The scheduler seemed unfazed. I understand each Lexus dealership is independently owned and operated. And Westside Lexus was amazing. And not every dealership is going to be like them. But I also don't expect them to behave like Chatham Parkway Lexus. read more

I drove in with a low tire the technician discovered a nail in the side and it required a new tire. The tire was replaced and in no time I was back on the road. read more

I've been dealing with CPL for 20 years, but now they are slack on responding to emails. A lady specifically gave me her card so I could email her, but she won't respond. I sent 2 emails. I see another dealer in my future, and probably not a Lexus this time around. read more

Schedule with Larry Brenner! Larry was extremely helpful and quick to respond and explain the progress of my car. He was attentive and checked in frequently. He was professional and provided the best experience I have ever had at any Lexus location. read more

Excellent service and sales Tomas Tovar and Tharon Lambert are very helpful.

Scammers, thieves, liars. I had my car checked out by 2 different repair shops due to needing to drive the car cross country. The rear axle was replaced, and a sensor was bad. I then took it to this Lexus dealership to get the sensor replaced. 4 hours later they told me the car needed $13,000 worth of repairs. Including the brand new axle I put on replaced. They also said the radiator was leaking. The car was just driven 3,000 miles and never had an issue. I called the two other shops I had previously taken it to and told them everything Lexus told me was wrong with it and both shops confirmed they checked each item and found nothing wrong with any of them. Everyone knows salesmen are commission but many don't know the service department works on commission also. What they tried to do to me should be illegal. read more

I used to be one of those folks that didn't understand why people buy luxury cars . . . Now - thanks to Kerry at Chatham Parkway Lexus - I completely understand! You're paying for a great automobile - but you're also paying for the customer service that goes along with it. When my parents' Lexus wouldn't start - Geico Roadside Assistance towed it to Savannah (closest dealership) all the way from Darien. Once the issue was resolved - my 77 year-young Mother called me to report that she was now going to have to find someone to drive her up there to retrieve it. I called customer service and explained the situation - and Kerry told me not to fret - to let her make a few calls! She called me back in less than 15 minutes and assured me that she would come in early on Friday and follow the porter down and give him ride a back. I was blown away by her willingness to help out instead of 'passing the buck' - along with how quickly she managed to resolve the situation. Thanks, again Kerry - you're a super star! read more

This lexus store always charge me more with less personality almost non appreciative the lady Jessica is awesome but i rarely get her and when I don't_ I get less consideration and seem to pay more. I think I will choose my South Florida Lexus stores in the future. This store is incredibly beautiful but the service here is not as considerate as a whole than any other Lexus store I have been serviced. read more

After experiencing a minor issue, this dealership did everything possible to be certain that I was a satisfied customer. I am BEYOND happy with my new 2021 Lexus RX350, and am grateful for the dedicated team at Chatham Parkway Lexus! read more

2.5 hours to get my oil changed is ridiculous. I didn't need anything else done to the car except for that. I will take my car back to Lexus of Charleston, 100 miles away before I come back here. read more

The staff at chatham parkway Lexus treated me with the utmost respect as a first time car buyer. They did not try to pressure me into getting something I didn't want and I am thankful for that. If you are thinking about buying a Lexus go see Theron at Chatham Parkway Lexus. read more

In November, 2018, for my upcoming anniversary, my husband insisted I replace my aging Prius with a Lexus. How in the world could I say NO to that suggestion!!! I had leased several Lexus vehicles in the past and was always so happy with everything about the driving experience they offered. Our go-to dealership was Chatham Parkway Lexus in Savannah, GA since I had done business with them in the past and knew that they took such good care of their customers. We were not disappointed when we got to the dealership and were introduced to Sam Grant by my old friend, Al Chester. Sam was such a calm, well informed salesman and immediately made us feel comfortable. We knew we wanted a Lexus 350 and Sam explained the many new and improved features of this vehicle that had been implemented since I had driven a Lexus before. He showed us an older model and then a beautiful 2019 white pearl Lexus 350...we were "in love" already. Sam carefully and slowly described the interior features and answered all of our questions. Then we got to test drive the vehicle and once again Sam told us about safety features to look for. Of course by this time, we were satisfied that this was the car for us! Again, under no pressure to make a decision one way or another, but wanting to let us know about the financial details, Sam obtained that information and presented us with several options and resulting payment plans. We settled on a three year lease, Sam led us through the different steps of signing all of the necessary paper work, then turned us over to Al Chester who would complete the business part of the transaction. Throughout this entire time at the dealership, everyone was so very kind and eager to make us feel comfortable. We got even more information from Sam when our Lexus was turned over to us along with the keys and huge red bow picture taking moment. Sam repeated that if we had any issues or questions, we could call him or send him a text using the contact information he gave us. He also recommended that we might want to attend a "new car school" on an upcoming Saturday morning at the dealership. In the next several weeks, I did contact Sam several times and got an almost immediate response. We also received a very nice Christmas present (personalized Lexus coffee mugs and yummy muffins) from Sam. I did attend the new car educational meeting and was very glad I did. We got to meet the service manager and other dealership personnel and ask questions. It was a very valuable session...again we new car owners were treated with patience and given concise, useful answers. I highly recommend Sam Grant and the entire group of folks who work at Chatham Parkway Lexus. They are the BEST! By the way...I LOVE my car...no surprise there..... read more

CA resident--Internet purchase I found the car I was looking for through the internet and went through the Chatham's online contact form. Tharon Lambert the internet manager contacted me right away to give me the bottomline price and even offered to lower it a bit more to cover the shipping cost to California. Throughout the process Tharon was respectful and patient. He even went out of his ways to take many pictures and even a youtube video for me since I was buying the car sight unseen. I appreciate him treating me if I was right in front of him; he gave me all the attentions, and was not pushy for other unnecessary add-on's. His response to my questions and requests was almost without delay. By far this was the best car purchase experience I could have imagined. The rest of the staff was also very helpful and kind with the documentation needed to close out the sale. If you are buying a car from Chatham, work with Tharon and you will save a lot of hassles and headaches. Thank you Tharon and Chatham Lexus, for the wonderful Southern hospitality and making my internet purchase a smooth process. read more

Tomas Tovar is an excellent service as advisor highly recommend this dealership for salesmen service and owner

Maureen Heroux, service consultant, was awesome in the service she provided. She treated me as a valued Lexus customer and porovided me an update every step of the way as my Lexus ES350 was being checked. I never had to chase her for an update. Her technician determined in 45 minutes what the clunking noise was on turns and bumps. She immediately got a phone approval to get it repaired under my Lexus extended warranty and 24 hours later my car had its axles replaced and was riding beautifully. No more clunking noise! I had first brought my Lexus to Lexus of Hilton Head who had it for 5 wks. Took them 3 weeks to get approval to replace the struts as "Lexus being shortstaffed, the gentleman who had to come and see the issue and approve the repair, now was covering 3 states". After that, it had taken another week to get the parts and the repair done. It still had the same clunking sound i had brought it in for. It now took another week to try to figure out what was causing that, but they didn't. I was sent home with the vehicle and a repair statement saying the struts had been replaced and no additional safety issues were involved. They had my car for 5 weeks. The original clunking noise problem was not fixed. You can see why i am thrilled with the totally professional and fast turnaround I had at Chatham Lexus, and I am especially thankful to Maureen Heroux, service consultant, who oversaw the entire process, and to their competent technicians. So glad Lexus Corporate Customer Service recommended i get a 2nd opinion when being told of my unsatisfactory experience at Lexus of Hilton Head. I would recommend the service department at Chatham Parkway Lexus to any Lexus owner, and especially Maureen Heroux who provided over the top service. She restored my faith in owning a Lexus and in having purchased a Lexus Extended Warranty Agreement. Thank you Maureen and thank you Chatham Parkway Lexus. I will return for future service. read more

I wouldn't say the service is terrible, I've taken my car there at least 5 or 6 times and had a decent experience. However, they do lie about the services your car needs. One of the girls who works there, Aly, tried using fear tactics about my breaks to get me to repair them right away. She said I didn't have a week to drive on them as I had mentioned bringing it in a week later due to travel plans. Then I called back to go ahead and get the breaks done so that I wouldn't have to make another trip in a couple of weeks. At that point, while on the phone she said I also needed to change my tires because they were showing bad threading and that the car was not drivable at all. I told her I had a place that I went to for tires and would change them there. When I arrived to pick up my car she said oh, btw, your tire isn't showing threading, I thought it was, but I was wrong. How convenient is that?? She is a scam artist. Do not trust what she tells you and always get a second opinion. My guess is she works on commission and wants to get as much out of you as possible. I will not be going back due to that. read more

Great dedication team Lexus! Super impressed with the sales team. Thanks Nick for staying late for two days-8pm paid off as the magical time to get this deal done. Also, sorry that I could not get there earlier . I appreciate the dedication and tenacity to make sure all the details were met. I appreciate your listening skills as I think we got the right one picked out. Also-thanks for not getting sick on the test drive- that's a special skill that not all have mastered. Lol. read more

Made an appointment on Wednesday to view 2 cars on Saturday morning. Confirmed appointment with the dealer on Friday. Drove down from Bluffton on Saturday morning with my husband and 2-year-old in tow only to find out that they sold one of the cars we were coming to look at on Thursday and the LX had been moved to the Bluffton dealership. Not only did the Internet sales manager know of the appointment, but the general manager did as well. Not sure if some shady sales tactics were happening just to get us in the door, but either way we will never purchase a car from this organization. read more

Four months ago I gave them a deposit on a car, the following day I called and told them I'd decided not to buy them car. Despite numerous phone calls and their acknowledging they owe me the money, the deposit has not returned! It's not enough to hire a lawyer so I'm just out the money. I spoke to the manager who now claims he knows nothing! read more

Cameron Vaughan was the most patient and genuine sales and leasing consultant and made what could have been a very stressful situation so incredibly easy and carefree! I went in to Lexus to get my 80,000 mile check up and ended up driving away with a new car after never having purchased and negotiated a car lease before. Thank you so much to Cameron and the other kind people at the dealership for all of your help! read more

My car buying experience at Chatham Parkway Lexus was not a great one...6 months ago my wife and I contacted Chatham Parkway Lexus to learn about our options following the expiration of our lease. We were considering buying, leasing, or just purchasing our expiring lease, a 2014 ES 350. We met Sam...he introduced us to the RX450HL and we explained to him, "when the 3rd row version was available, let us know and we'd buy one for the right price". Many months went by as we waited to hear if one was available. Finally, we decided to call Chatham Parkview Lexus on our own due to our lease expiring in a few weeks. Magically, Sam had access to a new RX450HL in the color we were looking for...one with a $62,659 price tag. I informed him that his website was advertising this vehicle for a price of $52,000 and I would like that price. He explained, that he was unaware of an RX450HL at that price and said that price didn't exist. So I asked him to send me the dealer invoice on the car in question so I may see what the vehicle price was starting at. He elected to send me some customer invoice showing exactly the numbers supporting his price. It also had the Vin number on the car...I decided to Google the Vin and found it in Macon GA with Butler Lexus. I contacted Butler and was introduced to Art, who turned out to be a really straight shooter. I asked him about the RX450HL in his inventory. He immediately offered it to me at a final price of $55,200. Wow! That's over $7000 difference on the exact same car. Could Art have added a shipping fee to get the car from Macon to Savannah? Of course he could, did he? Nope...he professionally delivered the car the very next day, cleaned and ready to transfer at a savings of over $7000...why would anyone buy a car from Chatham Parkway Lexus and their fake "customer loyalty program", when you can get your car delivered to your house from Butler Lexus by Art at a legitimate discount and with professional service? If you choose to work with Chatham Parkway Lexus, be prepared to get hosed. You're forewarned. read more

Thank you to the staff at Chatham Parkway Lexus!! I have never had a better car buying experience in all my years. Professional and courteous. read more

The sales manager, Walter Hoover, was simply excellent and helpful! He made our experience stress free! Walter came though with everything he promised. We will continue our loyalty to the Chatham Savannah Lexus! read more

The absolute worst customer service ever encountered!!! Several months ago we went to the Chatham Lexus dealership for a recall and spoke to a "Customer Service" representative within the service area. I presented my recall paperwork, the guy examined the vehicle and requested my information and recall paperwork. I complied and unfortunately didn't take his picture or record the conversation. The representative stated we would be placed on a "waiting list" and would be contacted by the dealership when the item was available. The rep went on to say it would likely take 6-12 months as there were so many vehicles on the list and only so many replacement parts being made at a time. Obviously, this should have been a "red flag," but unfortunately with all the positive reviews, it wasn't. After waiting several months without a return call, we recontacted the service department and was told we were not on a recall list. The person said they would "check into it." Prior to the hurricane, we were contacted by the service department and asked to schedule an appointment for "recall work." The appointment had to be rescheduled, because of the storm. Upon arriving at the dealership, we were told about two other recalls that were going to be fixed. When asked about the original recall, I had to explain again what had previously transpired. The service manager came in and I again explained what had previously happened. The service manager asked me to identify the employee, which I could only describe. The manager went on to say that since we hadn't previously had service work done there, they couldn't verify "our story." The manager went on to explain the recall repair order expired in May of this year. (I had not been told this before). The manager went on to explain that what we described is not the way his employees are trained. First, How would a customer know that and second, who gives a rip? Customers come in for good service and typically couldn't care less about "training" his employees had received or what would be considered outside of their protocol. A Lexus customer service representative called within a few days and said "our story" couldn't be verified, because the dealership had no documentation. ( Life lesson when dealing with this dealership:document EVERYTHING!) From what I understand about recalls, the dealership is compensated by Lexus for work performed as part of the recall order. Not only were we treated like we were lying, we left feeling like we were the ones in the wrong. Word of advice: record your dealings with customer service. Take pictures, obtain business card(s) and get details of service in writing. If you have documents, keep the originals and provide them with copies. Treat them as if they are lying to you, as I have learned the hard way... read more

The service department at Chatham Parkway Lexus is atrocious. Tried calling them multiple times when I needed work done on my aging ES300. They never bothered to call me back. Because of their complete indifference, I'll never buy another Lexus. read more

I had the recent pleasure of working with Nick Smith on a continuing basis in my pursuit of a RX350. He was the most polite, professional and considerate of any salesman I have ever met. He went over and beyond the call of duty. No slick, snakey, high pressure sales tactics like I experienced at Vaden. Nick was all class. Although I didn't end up buying at this time I would highly recommend Nick to anyone looking to buy. I will certainly return here in pursuit of my next car! read more

The worst service experience of my life. I was in Savannah for a short time and the engine light came on. I took the vehicle for diagnostics and ended up have an oil change, tire rotation, and the tab was well over $500. The hourly labor charge was over $150/hour and the service manager was apathetic and indifferent. The worst service department I've ever dealt with. Total rip off price wise and bad attitudes from the service manager. Never again. read more

I had the displeasure of having my car taken to this dealership in hopes of them replacing my alternator. Not only was I dismissed by Tim, the large fellow who spread the seams of my leather seats, but he lied and told me I needed a new battery from them before they could do any testing. The battery was replaced earlier that day so I guess because I was a female he thought I wouldn't have any legitimate information either. Bottom line is that mechanics can charge batteries because its their job to do so. They wanted to strong-arm me into buying a new battery before they tacked on the price and labor of an alternator because it was a sure way of making another 160 bucks. Integrity is at a loss here but they don't care bc they are the only dealership in a 2 hour radius. At home there are 5 Lexus dealerships locally so they want to compete for business. When I confronted the sales manager about the lying he said he could try to charge my battery if I wanted. This is after a day of it sitting on their lot. Why would they dismiss a potential customer who is relocating to the area? Wouldn't it have been smarter to charge my battery after I said it was brand new and then give the car a good look to check what else could be going wrong, that would have earned them some cash, but no, they had to lie from the get go. Typical read more

Purchased a used car that we were assured had been checked out and had no issues. When asked about the warranty, we were told there wasn't one but Chatham Lexus stood behind their cars. Less than 500 miles and 30 days later, the car's front differential needs replacing to the tune of $1700! We have left two messages for the used-car manager and receive no return calls. At least return the phone call! read more

Avoid this place! Had a recall performed on my vehicle in which they initially confirmed was the source of a fuel smell. I then get a call a couple of days later saying that wasn't the problem and that a bolt mysteriously broke off in the fuel rail which happens to be right next to where the recall was being performed. I had the vehicle towed to another independent shop and a master tech verified there is no way the bolt just broke off. The(broken bolt) wasn't even there! It was clear it had been tampered with by the technician at Chatham Lexus. Not only did they refuse to own up to the mistake that was going to cost me 1500 to fix, but they were completely rude through the whole process. I spoke with the service director (Evan) who knows nothing about cars and he wouldn't even give me a chance to talk and talked over me every time I tried to explain what the technician and service manager were saying made no sense and was physically impossible. The service manager (Steve) rarely communicated with me through the process and never returned calls. The service director (Evan) is the rudest individual I have ever dealt with in customer service. The GM (Richard) directed me to Evan when I spoke with him. He was on the road and clearly to busy to hear me out. I can't help but wonder how many unknowing customers were lied to and spent money unnecessarily. Avoid this place! read more