Positive - Lincoln Sales Department. Professional, friendly, and HELPFUL. Negative - several basic customer service principles and Lincoln service department. 1. Inability to communicate with Lincoln customer, 2) Inability to honestly communicate with Lincoln customer, 3) Problematic oversight of service for customers Lincolns. We dropped our Lincoln off for simple routine service late September. Our Lincoln sat on the OC Welch lot for ten-days with zero service completed. No one from the dealership has explained why that occurred. We asked for three service items (through their on-line service portal) 1) burned out front door speaker, 2) oil service, and 3) tire rotation. Communication issues - I emailed the son of the owner in mid-September for his assistance with our Lincoln service. He never replied to my email. I then emailed the owner who did respond and assist - thank you. I had to call each week to find out the status of the service. I called twice the second week because no one responded to my vmail the previous day. One of the unprofessional issues was when the service tech called me final day. His tone was arrogant and he was dishonest about the service issues. Unacceptable. Bottom line - OC Welch Lincoln service department jerked us around so much they lost not only a continuing service customer but also a new Lincoln sale. read more

O.C. Welch Lincoln - Lincoln MKZ that OC Welch service could not service! - Car Dealers Near Me - Hardeeville, South Carolina

I had a great experience at O.C. Welch Ford! From the moment I arrived, the staff was friendly, professional, and attentive. The service department kept me informed throughout the process and made sure everything was handled quickly and correctly. What really stood out was how honest and transparent everyone was--no surprises, no pressure, just straightforward communication. It's rare these days to find a dealership that genuinely values customer satisfaction, but O.C. Welch Ford absolutely does. I'll definitely be coming back for my next service and future vehicle purchases. Highly recommend this team to anyone looking for a smooth, stress-free dealership experience! read more

offered 13000 on a car I had already had appraised at 15800 hilarious. Had broken windshield on their car and tried to say I could have my insurance fix it if I bought it. Steer clear from this dealership. read more

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Thanks again OC, had my Escape in for service this morning. Meredith was great. She took.care of everything and I didn't have to wait long. Always good service. And a early Happy Birthday OC. read more

We were, yes were, interested in buying a Ford Bronco. Stopped by OC Welch's Ford showroom at 9:30 this morning. Receptionist greeted us and we told her of our interest and requested to speak with a salesperson. She had a panicked look and asked us to standby. In the meantime another prospective customer came over to her and told her he was going to leave if someone didn't speak w him in 2 minutes. We didn't see him after that so I assume he left. We waited patiently for about 15 minutes while she attempted to fetch someone. She told us there was only 1 salesperson on duty and she was not able to reach them. We weren't desparate to buy a car today she we asked her to have someone call us and we would come back. It is now 6 hours later and no call. We are going to switch brands hoping for a better experience. I guess business is so good they don't need new customers. read more

Extremely dissatisfied with this dealership. Highly recommend not going here if you can help it! Brought my car in for service (we had an appointment set 4 months prior). They couldn't even tell me if the car would be looked at that day. Then they tried to not honor the warranty that Ford sent out. Then they tried to charge 190$ just to diagnose the issue (aka plug something in and get a code). When they literally did nothing. We ended up just picking up our car and leaving. We will not be going back there ever again. read more

Mr. OC and his staff work so hard to make great customer experiences! I can't imagine a better buying experience than the one we had with Mr. OC! We are all trying to dig out of the "instant gratification" mindset in the midst of difficult times for businesses and individuals. Even with so many obstacles, the staff at OC Welch works tirelessly to accommodate service and purchase needs with diligence. Mr. OC invests in both community and individuals without fail and I'd rather do business with someone like that! read more

Had a great experience here. My work schedule was a little wonky and I needed to come in for an oil change. The staff at OC Welch Ford was very helpful and accommodating, working with me to make sure they were able to get me in. The service was prompt and easy, and they had a waiting room with wifi where I could continue to work remotely. The whole process was very easy, and I felt like they really cared about me the whole way through. I would definitely recommend OC Welch Ford for any service needs, whether you own a Ford or not! And Ford has a sick selection out now, I'm almost looking forward to my current car dying so I can start shopping for a new one! read more

We didn't end up buying a car here but Jocquilla was wonderful! We were looking to trade a car and ended up going with a different car she didn't have in stock but I would highly recommend her if you are looking for a car, she won't upsell and will give you her honest opinion. read more

Couldnt be more pleased! We just bought our 3rd family truck from OC and the experience couldn't have been better. My family drives from Alabama to come get their cars from OC--not only for the great selection, great price, great customer service, but also to give our support to such a WONDERFUL man. There is no one who gives back to Savannah like OC. Savannah is a better place because of this man and he is an inspiration to us all. He gives endlessly with all his heart and we are so proud to give our business to him! Go See OC! read more

O.C. Welch Lincoln - Car Dealers Near Me - Hardeeville, South Carolina

I recently purchased a new vehicle from this dealership. As a woman of a certain age, I had never before purchased a vehicle on my own. Jay Marthers was patient and kind; no amount of stars can do justice to the trust and security I felt with him. My myriad of phone calls were promptly returned, and all of my questions were answered. While everything was not perfect all the way through, this had nothing to do with Jay. The gentleman who "dropped the ball" (his words) was upfront and honest about his mistake, and he made it right. What more could a person ask for? You have a fine staff Mr. Welch! read more

My 1st impression - the dealership is NOT customer-friendly for car shopping. Cars & trucks were double-parked all over the lot. Trying to find an empty space to park our own car was a challenge. Way too much inventory is crammed into too little space. But Hubs had found online what we wanted to test drive & he set up an appointment with salesman Sam Elliott. To make a really long story short(er), we wanted a white Explorer Limited. OC had 1 on their lot w/black interior (which is not ideal in this heat) But for the right price, we were willing to take it. Hubs also found 2 at other Ford dealerships that had our preferred tan leather seats. He got written quotes on all of them & used to negotiate a deal at OC Welch for the 1 on their lot. Chip Welch reluctantly gave Hubs the best offer. During test drive we noticed that the front passenger window looked distorted, like a fun house mirror. Sam thought it could be dirt or a film. However after they cleaned up the vehicle, the window was still distorted. Obviously a manufacturing defect that Ford missed. But we were going to take the vehicle anyway. I then walked around to inspect & saw the antenna cover was missing & electronics in the antenna were exposed. It was not like that when we test drove it. Hubs & I were upset because they obviously broke it when they ran the car through the carwash. Chip offered no solutions. He only spouted platitudes about how they wanted to "make it right". His "solution" was that they would order a new window from Ford and "fix" the antenna (which would likely be just popping the antenna cover back on the unit). Um...no!! We are paying for a brand new car! I am sure if we broke Chip's property he would not be happy if we just offered to fix it and did not compensate him for the inconvenience that it caused him. Hubs offered 2 solutions. 1: Give an additional $500 off since we were getting a car with 2 imperfections. OR option 2: Give us warranty to cover electronics in case the exposed antenna had problems. Chip flatly refused both options & offered no other solutions. Hubs cancelled the all cash sale & we bought at Jones in Charleston. Feel sorry for Sam the sales guy & Paul Tindall (Finance Manager @Lincoln) that they work for OC & Chip. Sam & Paul were good to work with. Would never go back to any OC Welch dealerships or service centers!Thanks to the carelessness of whoever cleaned up that vehicle plus Chip's smug attitude & inexperience in problem resolution, Sam lost a sale on a $48k MSRP vehicle. In the Age of the internet: People will shop & get better deals & service elsewhere! That old school car dealership mentality is not going to sell cars to Gen-Xers or Millennials! Oh & A/C in the Ford dealership was on the fritz...at the end of June...In the Lowcountry with all this heat & humidity! Yikes! I REALLY felt bad for those employees who have to work in those conditions. read more

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I had my car in the quick lube and it was done on time. A nice young man walked me to the cashier and everything that was promised was complete. Great job! read more

While driving home on an 8 hour drive back to Virginia our Serpentine Belt on our Ford Explorer broke... (only 45 mins in to the drive). Fortunately we were 6 minutes from this dealership. We quickly drove there, the team at OC Welch checked us in, picked up a new belt from another office, and quickly fixed us up and we were on our way. The team was professional, organized and it ended up being a really nice experience. So grateful and highly recommend their services! read more

Yesterday I reviewed my experience with OC Welch and got the response I expected. I had a conversation with Mr Welch about a motor repair that should have been covered under warranty. He said if I wanted to buy a car he would help but my problem was a service problem and I would have to work with them. That is where my whole problem started. The service department did not do their job as I was told repeatedly. By the time, I finally found someone in the service department that would actually do the job my truck was out of warranty, which resulted in me having to pay for part of the motor replacement. The dealer did provide me a loaner while my truck was in the shop. I discovered that my truck had been in the shop for weeks at one occasion, and no one ever even looked at it. When Mr. Welch found out how long I had the loaner he said I needed to bring it back because there was too much cost involved for me having the loaner that long. I'm thankful he terminated the employees that I worked with but Mr. Welch's name is on the dealership and ultimately the dealership is responsible for its employees. I feel I should not be responsible for their ineptitude and deceitful practices. I realize that I will not get any compensation for their mistakes, but I just wanted everyone that reads this post to understand their practices. Mr. Welch responded to my post saying that he understood. He hoped that I would not ever come to his dealership to purchase a car and can promise you that will never happen. I escalated the issue with Ford but all I got was this is a dealership issue. I have purchased 6 Ford truck in the last 20 years along with 3 more cars. Needless to say I'm disappointed with Ford and especially OC Welch. BEWARE!!! read more

I bought my Edge here in 2019 and love it. I recently had an excellent experience with Jeff in the service department and after getting passed around a bit in the quick lane department, he was able to offer a solution and I had my car back promptly once the parts arrived. Two thumbs up - would recommend! read more

Took my wife's car in for 2 reasons. The ac going in and out, until completely going out. And the back up camera going in and out. They had the vehicle for over a month and didn't even touch it. Told me there was nothing wrong with it. I brought it home, took 5 minutes of my time and a socket wrench, for someone who is not mechanically inclined, had the back up camera and parking aid fixed. Their lead tech said he couldn't find the issue. And that it would cost us $1200 to fix the issue. Said the ac had no issue whatsoever, that they couldn't duplicate the problem. Picked it up and the check engine light came back on with the vehicle registering at -40 degrees. Ordered the sensor to fix it for $30. OC Welch is a fucking joke. P.S. it's 95 degrees outside. read more

O.C. Welch Lincoln - Engine light - Car Dealers Near Me - Hardeeville, South Carolina

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I want to thank Nancy in Service for her outstanding responsive help in getting my 2006 Ford Expedition worked on and to Mr Welch for employing such outstanding employee Sincerely Bill Wolske Cpa read more

Purchased my car back in 2016. Great sales department!! Excellent experience!! But now that the car is older and needs service. Engine light is on, tried for several hours to make an appt being rerouted between quick lane, service department and several voice mails finally received a call back stating I definitely need to go through the service department. Excellent we have plan. Appt scheduled, took a day of work, drove out there from Savannah to be told the appointment is for an oil change and the engine light can't be addressed until February. What!!! Absolute idiots!! And they're so busy they don't care. So buyer beware when buying a car through them have a back up mechanic because you're on your own. read more

My Expedition Platinum had recalls and warranty work that was required. The service staff was more than helpful in seeing what needed to be done. The parts were ordered and installed as required on a timely basis. The cashier was extremely polite and helpful. Even meeting O. C. Himself was a pleasure. We had a great chat and will again. read more

First off, I owe a huge THANK YOU!! To Parish our salesman. He made the whole experience amazingly easy and was so very patient with me. I was trading in a car and knew I wanted a Ford SUV, but I was not sure which model I wanted. He told me he wanted me to be happy with what I got and let me test drive a few models. I appreciate that he was so knowledgeable and so helpful because it was a huge decision! I am over the moon happy with my new Edge! Thank you Parish and OC Welch! read more

The worst customer service. They have had my husbands car for a recall for over a month and still haven't looked at it. We called multiple times but they say they will get back to us and we never get a call back. Worst service department EVER. I would take your cars & service else where. from reading the other reviews I'm worried about how it will look once we get it back (concerns of mold & water) read more

My husband and I went to OC Welch Lincoln to get a 2022 Corsair Reserve. Best car buying experience we've ever had. Derek Llamas was our sales guy and was beyond exceptional. He was never pushy and very knowledgeable and informative. If we had a question he hadn't had before he researched to find the answer. The Sale's Managers, Ed Goethe and Craig Redner, the Finance Manager Paul Tindall and our wonderful Sales Consultant, Derek Llams all made this experience the best experience. Mr. O.C. Welch needs to personally thank these great men for making his company the best in the industry. They have great inventory unlike many other dealers and everyone looking to buy a car needs to Go See O.C. Can't say the same for JC Lewis. Horrible experience and treatment there. Thank you to all the O.C. Welch Lincoln-Ford, Inc., employees mentioned above above. read more

i am a former service advisor for oc welch ford who was terminated. i am a single father and they pay you based on how much gross profit you can make from each sale to the customer. they were aware that i had about 50 or 60 vehicles still there and they refuse to pay me because i cannot prove this and i posted a negative but honest review about them on their website. as all if the people that make a choice to come here just keep in mind their service people get paid based on how much profit they can charge you and make from the parts and labor. see if that is comforting when they call and tell you what is wrong with your vehicle and the cost of the reapirs. these people stole money from a single father. i am not disgruntled just honest. read more

Marcos and team were very responsive and courteous. Pleasure to do business with this company.

I only gave one because it wouldn't allow zero. I had been a Ford loyalist. In the last 8 years 11 of my last 13 vehicles have been Ford/Lincoln products. No issues, I just like cars and don't keep them long. Ford dealers are doing everything they can to make me go back to GMC or Dodge. Got to OC Welch at 5:15 on 05/25/23 with the title to my 2018 Raptor and cash for any difference in hand ready to do business. Realizing it was late, I figured we could do a deal and arrange for a Monday pickup. COULD NOT GET SERVICE! First off could barely get into lot with vehicles and service trucks crowding the entrance and entire parking lot. Absolutely no customer parking. I guest this should have been a big sign of how the customer rates at OC Welch. Walked around the lot for 20 mins. Ran into another customer that asked me if I'd gotten any help. I told him I had not. I had seen this guy when I arrived, so he had been there longer than me. He said he went inside and couldn't get any help. He asked me if I liked my Ford, I told him I did, but I didn't like the direction Ford was heading. He said he was leaving, he figured his experience on the front end was a sign of things to come. I told him OC Welch didn't get very good marks with online reviews and we both were likely wasting our time. I went inside 3 times, once to use the restroom and twice looking for someone. Got zero attention, even receptionist didn't great me. Last time I went in I noticed the guy closest to the lot sitting at his desk alone surfing the web on his computer. Over 40 mins at the dealership in the front lot and inside and never approached or even able to find a salesperson. I was excited seeing OC's inventory on line. I understand why they have so much on their lot. Don't waste your time like I did. read more

Service is terrible and unapologetic. Calls and voice messages are not returned. Parts are not available. Appointments are postponed. Simple service takes many many hours. We received a recall notice for a defective part in September 2020 and the repair was completed on June 2, 2021. We agree with others - NEVER buy a car at OC Welch due to the inability to get your car serviced in a timely and professional manner. And they do not seem to care. read more

Worst experience I've ever had. If you buy a used car from them don't use their service warranty as an advantage. AC was out, soonest appointment they could give me was three weeks away. It has been two weeks since they've had my car. They keep telling us "tomorrow". 30+ calls to their service department, 5+ messages left-ZERO calls back. *Pro-tip if you need to get a hold of their department call the rental car desk or the parts desk and they will transfer you.* read more

OC Welch Ford has the best customer service. I have purchased 5 cars from this dealership. The sales staff always helps me find exactly what I am looking for in a very timely manner. The service department is always able to get my car serviced very quickly as well. read more

Run away from this dealer. Brand new vehicles and they will honor NO warranty work saying the first appointment is 4 months out. Never ever return phone calls. I will NEVER buy another vehicle from this dealer and have bought multiple in the past. read more

I purchased A 2020 Continental after an exhausting search on line all over the county. I visited numerous web sites but was drawn to O.C. Welch because it was so easy to navigate. When I got a call back from Michael Faber at the dealership I was impressed. All the other places just sent me a confirmation pre written response basically saying call us we are hear to help. However Michael proved he was able to help qualifying me and guiding my selection all through the process of buying the car I f I had to have financing that is place I would go. .They were just as eager to sell me any way I wanted to go. Finally, I found an honest place to believe in. They kept all promises had 100% follow up before and after the sale. Thanks to Michael and the team for a great experince. read more

We have been boaters all of our lives, but as we head towards retirement we decided to switch gears and try an RV lifestyle. We had our sites set on a certain fifth wheel but knew we had to upgrade our truck in order to haul it. We did extensive research on line to find the right make and model but found some of the information misleading or incomplete, so we were happy to finally go to a dealer to get actual specs for tow loads from what we deemed to be a knowledgeable source. As we looked around the vast parking lot a salesman quickly approached us. He asked what we were looking for and we explained our needs. We pointed to a few trucks nearby and inquired about their towing capacity. It didn't matter what model we referred to, he stared at us, and didn't utter a word. He absolutely did not know and it didn't seem to bother him. Really? Isn't this an important factor in buying a truck? There was no "I'll get that for you," or "let me find out."We abruptly thanked him and pretty much left immediately not caring if they had what we needed since we had no desire to work with such clueless staff. read more

This dealership is horrible with the worst owner. Buyer beware you'll be disappointed dealing with this dealer. OC has a horrible community presence. Service has long waits so they don't have to honor the 2 yr Maint. read more

I made an appointment for my vehicle in August 2023 to have my convertible top looked at, an oil change, and a tire rotation. It took three months to get the appointment. It was October 23, 2023. I brought the car in at the scheduled time. On October 25th I called to get an update. I was told the car was the next up on the 26th. Late on the 27th, after several phone calls that were not responded to, I went over in person to see what was going on. The car had not been looked at. I took it back for the weekend as I needed it, and it was not going to be looked at. I brought it back on Monday at 7a.m. October 30th, and explained it needed to be complete no later than 11/3, as I needed it for work. I called on 11/2. No response. 11/3, no response. I went over on 11/3 at 3:30 to inquire about the car. It had not been looked at. I took it back after two weeks. The excuse given by the service rep was "too many cars, not enough mechanics." A more appropriate response would have been to call me in advance to reschedule my appointment that took 3 months plus to get. This was a complete waste of time, and effort on my part. Not to mention loss of my vehicle for two weeks. If I could give them a negative star I would. The place is a disorganized mess on the outside, and apparently that is a symptom of the management style. I have a Ford and Lincoln in my garage currently. The Lincoln will be replaced soon, but I don't think by another Ford product from O.C. Welch read more

Ford Motor Company sent me a recall notice that stated the wiper arms required replacement in order to avoid them falling off in a rainstorm and causing a crash. I called OC Welch Service Department to get the repair done as the letter directed and the lady from the service department acted as though she had never heard of the recall notice and wanted to argue with me about it. She was totally unprofessional, combative and rude. I explained to her that I didn't want to argue, I just wanted my SUV fixed. She told me they would not replace the wiper arms as the Ford Notice specified, they would only inspect it and wouldn't get me in until October (this is July!) I told her the customer service (or total lack thereof!) she was providing was unprofessional and I was going to call the Ford Motor Co number on the letter and she hung up on me. The WORST customer service I have had anywhere!! Don't buy any vehicles from this dealership!! Lewis Ford in Pooler was WONDERFUL when I called them, knowing exactly what the recall notice stated. I'm going there for all my Ford needs! read more

Their service department is the absolute worst we have ever dealt with. Forget ever getting a response. No response, so can't get in for an appointment. I understand if they are short staffed, but they could at least still communicate. And for that reason, we will never buy from here again, which is unfortunate because our sales process was great. read more

Absolutely terrible experience. Their warranty was touted as a selling point, but the service department has had our car for over two weeks, is unwilling or unable to provide us with a loaner vehicle, is impossible to get in touch with, and has shown a complete disregard for the customer. read more

The serivice department is horrible! Nancy from services turned me and 4 other costumers away and told us to go to quick lane when we already had an appointment scheduled at the service department . It's unfair there was an older gentlemen and a veteran that and we were all treated with dishonesty and the run around . Thankfully Phil from quick lane services was able to help and answered all my questions and made sure I was taken care . read more

Took my car in on 2/7/23 to check out a noisy (but still functional) A/C compressor. I have a MaxCare service plan, but went to the Ford dealer as they are much closer. Long story short, they NEVER called me back when I left messages about the car status. They did call me once a few days after I brought the car in to tell me that they found no problem. I'd told the service advisor that the noise appeared only when the car was run for a while. It seems that they were unaware of this. Eventually (and predictably) they found that the compressor was faulty. This news was relayed to me by a voice message, which also mentioned that I had repair "options". I called back to find out that this fellow that left the message had no knowledge of my service plan, although it was clearly mentioned and the agreement was given to the service advisor. Days passed. I left messages. got no answers. I visited the dealer (again) to find that Maxcare OK'd the repair, and the advisor gave me a card with her direct line (which made NO difference) and e-mail address (which did!) Days passed. Today I'm told that the car has been repaired, but since MaxCare is a "few days" behind in payment they WILL NOT release the car to me without being paid! We're now in the ELEVENTH day of this unfortunate encounter. Does the dealer think they're going to get stiffed on a repair that's already been approved?? read more

My husband and I have been buying our Fords exclusively from this dealer for approx 25-years. There's a reason we drive 140-miles round trip to purchase here; it's because you get the most personalized, friendly service and the Best Deal around by far. We're loving our beautiful new Explorer. Thank you OC, Steve, Gerald and crew for yet another unsurpassed vehicle-buying experience. Sincerely, Dan and Susan Sapp read more