My Nissan employee lease vehicle needed routine maintenance. Nissan employee leases include maintenance service. The Grainger service tech did a great job of greeting asking questions and promptly tending to the maintenance required. She came to me with an optional, but covered, maintenance item. I very much appreciated that attention to detail. Will be back! Sal read more

These people are horrible . I don't mean everyone but the sales manager (a woman) wouldn't give her name . She was very very rude and disrespectful. I was contacted them concerning something they fixed i pick the car up . 2 hours later the same exact issue is in place . Sge didn't try to help she hung up in my face twice while i was still continuing to be respectful. read more

Bought our NV Passanger Van 8 years ago as well as our new Pathfinder two weeks ago. I get it all done over the phone, paperwork ready to sign when I walk in. No games, gimmicks or problems. I also use them for all routine maintenance. I have never had a problem here. They are so nice to myself, my family and my babies. I also appreciate the military discount. read more

I had a disappointing experience with Grainger Honda in Savannah, GA involving misleading vehicle listings. A 2020 Dodge Challenger R/T Scat Pack was advertised in ways inconsistent with third-party verified details -- notably, trim specification, feature sets, and fair market pricing. I'm filing this to alert others and potentially encourage better transparency from the dealership. Resolution is less important to me than accountability and preventing future customers from being misled. read more

Called Grainger Nissan to obtain a quote for my 2011 Nissan xTerra timing belt replacement. Was told immediately "We don't service cars over 10 years old" WHAT ??? does that mean throw the car away ??? Nissan needs to pull their dealership or is this a NIssan plan to sell new cars. Sorry but let all used car buyers be aware !!! read more

Billy was so awesome and I thank God that we came in that day to your location on Chatham Pkwy. He really made us feel welcome, and was very down to Earth. I love the fact that we came into the process with low expectations after getting mediocre offers from other companies, but I prayed that God would make a way and he did. Billy left us smiling. we will definitely come back for all future vehicle purchases. S. Glover read more

Grainger Nissan - Auto Repair Near Me - Savannah, Georgia

These people are flat out crooked. I went in for a few recall things but no problems otherwise. When I picked it up, they told me there were problems that needed expensive repairs. Apparently, they had jimmied something up that did cause problems. Fortunately, I was getting some body work after that and my body guy found what they had jimmied up and removed it - problem solved. I will never, ever, ever return to this place and I advise everyone else to do the same. read more

I accidentally missed my oil change/tire rotation appointment today and a little less than an hour later, I got a phone call from a number I didn't know. When I answered, I immediately heard "where are you at?" - wondering who would be calling me like that and being so rude, I thought it was a spam caller. Within 2 seconds they repeated themselves and said "this is Kim from Grainger Nissan, where are you at?" That's unacceptable. You don't call me talking rude. I hung up. When the phone rang again from the same number, I ignored it. 5 minutes later, I get a text saying "Hey it's Kim from Grainger... I was just messing with you.." My phone just rang again from a different number, and I didn't answer it either. I would rather just not. If you want this kind of rude customer service, go see them. I've been going to them the last 6 years, and I will not be back. Most of the people who worked there when I first started going don't work there anymore and the service is not the same. read more

Scheduled for two service items and they only completed one -- supposed to get an oil change and replace the drive belt. They did not even note that I requested an oil change despite confirming it 3 times with 3 different people including when I arrived at the appointment. Did not offer anyway to make up for it and told me I had to come back later. Only positive thing is that they accommodated my request to have the car back by the end of the day. read more

If I can give this bitch is a negative I would the customer service was not what I expected I had appointment with one gentleman but I was given to another gentleman they did not have a car I was looking for a stock the service was awful read more

Ok when I first entered the bay it was not busy there was one other car there and I still waited as if I was on there time not the other way around, And I did not like the fact that I was asked to get back into my Vehicle and check the lights for them, get mirrors and check them yourselves that way, Instead of asking the customers to do it. its not very professional experience, just FYI. I arrived at 915 and was told 1130ish my service would be done. I was never updated the whole time I was there about my vehicle and what was going on. I felt as if I was an inconvenience to them the way I had to search for the attendant and figure out what service was left on my Vehicle. The Attendant told me he didn't understand why it had taken so long and really didn't seem very apologetic just confused. I Was given a discount because of the time. I finally drove out at 1 read more

Grainger Nissan - My truck!! - Auto Repair Near Me - Savannah, Georgia

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The maintenance shop in this place is terrible. No one ever knows what's going on. Setting an appointment is useless because you will still waste your whole day there. Had to take my vehicle back multiple times because of the same issue. It's like they didn't do anything but still charged me. Sales people are nice. But people in the maintenance shop, dumb. read more

I went to Grainger Nissan on Chatham Parkway on Friday, November 19, 2021 to have maintenance and a recall performed on my Nissan Murano. I was advised it would take about 2.5 hours to complete the work. I waited about 3 hrs before receiving notification that the work was completed. When I went to pick up my car they had not performed the recall or synced my second key as I requested. When I asked why I was told the recall takes 4 hours, but I had previously been told it would take an hr. I called back on Mon Nov 21 and asked to have the service Mgr call me. He hasn't called yet. Customer service is important to me, and I certainly didn't receive any. This is where I purchased my Nissan, but if this how they treat customers, I have no desire to return. read more

My go to place in the area to get my Nissan serviced. They are quick and friendly and knowledgable. Free coffee and snacks are nice too. Wifi is available :) read more

I went here several years ago but I've never reviewed my experience. My car was having troubles on my way to NC. I stopped and it turned out my transmission was having problems and it was going to cost more than I even owed on my car. When I brought it in to get it checked out first if all in the maintenance area, the employees were so rude to me especially in a time where I was very clearly upset about my situation. Then I went inside and decided I might as well get a new car since I was basically stranded in a whole state I don't live in. The employees were all extremely insensitive and then made me feel dumb the whole time. I regret buying my car and wish I would not have had to deal with anyone here. I do not recommend. read more

If I can give this place more stars I totally would. I had a terrible experience over at Carmax and headed over to Grainger Nissan because I saw a vehicle online that looked promising. I was immediately greeted by Chandler Bennett when I arrived to the dealership. He was pleasant and ready to help me in anyway that he could. He immediately found the car, had it pulled around and took us for a test drive. He was very knowledgeable about the car and about Grainger Nissans' policies and guarantees. Right after the test drive, I walked in there and bought the car. Chandler was very personable and helpful. I would recommend him to any person who's looking for a new or used car. He puts you at ease and is the antithesis of a sleazy car salesman. The rest of the staff was really great as well especially the finance guy which unfortunately his name has slipped my mind. Do yourself a favor head over to Grainger Nissan if you're looking for a new or used vehicle. read more

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I purchased a barely used 2018. I was greeted by the Sales Manager who put me in touch with a Salesperson who knew the vehicle I wanted. From the curb, these guys showed professionalism and courtesy. I never felt rushed at all. I was allowed to ask all sorts of questions (as a single woman buying a truck), and never made to feel silly. The test drive process and explanations of the warranties were very clear. I worked with Shawn Heyward, who was smart, upbeat, upfront and made me feel relaxed about a big expenditure. Heck - the whole team made it fun! When I came in the next day to sign on the dotted line, I met additional staff in service and finance and experienced the same gracious treatment. I'm in sales and I've heard it all, and at no point did I feel like I was getting the wool pulled over my eyes. I got a GREAT truck for a great price and I trust them. Go see Shawn, or ask Harry to put you in touch with the right person. read more

Salesmen are very nice not to pushy. They have a great waiting area with snacks and bottle water. There is a small closet sized area with toys for kids as you wait. read more

Always great and very spot on service. Great staff and very courteous folks. I have brought my vehicle here for service since owning it and will continue to do so. Service is always done quickly, attentively and what I ask for every time. read more

I cannot say enough wonderful things about both the sales and service department! Two years ago we purchase a vehicle with them and the process was so smooth and easy, each person we came in contact with was respectful and cared (not just looking to make a quick buck). Their private warranty has also covered all of our needs. De'Shawn went above and beyond in our most recent visit to make sure our part we needed was in on time in order to get our vehicle back to us before we move across country. I can't say enough good things about his service. It was a pleasure working with them and I'll be very sad to move away! read more

Usually my visits are great; however the last two visits I felt like my service advisors were rushed and did not invest enough time in making sure I understood what was going on. I was in on 9/20 for an oil change and check engine light. Once the diag was completed, Garris told me I needed break pads. I approved the break pads. My car came back to me and the check engine light was still own. When I asked about it I was told it had something to do with my gas. P0488 I think was the code it was giving them. I could not be given a price because no one took the time to see what the problem was, even though I was there because of the check engine light. I was told that it's not a big deal, your car will be fine to drive. Fast forward I took my car back to get the check engine light taken care of. Well all it needed was a software upgrade. Now at this point was confused, because I feel like if that was all it needed why was it not taken care of the first time I was in. You charged me $135 just to do an upgrade. read more

I had a wonderful car buying experience with Grainger Nissan until I brought my 2nd car with them. However the service department sucks. If you are a woman they try to over talk you and act like you don't know what you are talking about. My service advisor Harold was very rude. I called and spoke with the Service Manager Danny and he was rude. They just don't want to do a warranty repair read more

There really needs to be a car dealership For Women operated by women in this country. So when you are rebuilding your credit and trying to get in a vehicle that's better than the one you have you don't have to feel like a "poor little victim" that most of the men in the automotive business saddle you with. The fact that we have to dress a little sexier to get help alone is defeating. That all SAID this place will WASTE your Damn Time!! I told them a week ago I was looking for a vehicle and what my ramifications were. You should of told me then "MATT" with your plastic doll "Ken" looks and 1990s spiked bleached hair that it wasn't a fit. But NO you decided it would be fun to treat me like shit and waste an hour of my time. And then patronize me into thinking I'm only going to get into a vehicle with a high interest...duh I can afford 1500 car payment I know what identity theft and poor credit look like after dating men like yourself. Fucktard waste of GD time!! Guess I'm going to Carvana. Side note when I left and said I was probably going to have to sleep with some one to get a car he "winked" and smiled. GROSS if this is how you SELL CARS. Ugh!! read more

Very VERY bad experience. Service department was very unprofessional and wouldn't hold themselves accountable for what they did to my car. I was extremely upset and tried to explain how the excuses they were giving me didn't make any sense. Even after asking for a manager, the manager wouldn't give me his name. Instead, they tried making a COMPROMISE to make ME pay to fix something THEY DID. DO NOT come to this place. ESPECIALLY to get service on your vehicle. This is not the first time things haven't gone well but when I'm being charged an additional $1,300 for something I HAD NOTHING TO DO WITH, it's absolutely ridiculous. Now I have to figure out how to do extras repairs and will DEFINITELY not be going to them. Save your time, SAVE YOUR MONEY, go elsewhere! read more

Outstanding purchase experience! Aaron is a polite, professional, and thoughtful salesman! He is attentive and considerate and made sure I received a great deal! Spencer and Matt also always ensure everything is taken care of. read more

As usual I got fantastic service and a great value. The service department got me in for an oil change quickly and even was able to get 4 new tires in my car in less than an hour. I cannot say enough about how much they care. read more

2015 Rougue - oil change and tire rotation Jurgen was polite and and informative. Great communication. Will be back for our next service appt. Very happy with the service! Thank you! read more

Went in for am oil change and other things without an appt. I was in-and-out in less than an hour of the original time quoted

I was here for a service appointment on my vehicle. I did not purchase my vehicle here, but since moving to the area this was the closest service location. I've never had a huge problem here, everything is normally done in a timely fashion, everyone is friendly and helpful. The waiting area is nice, usually stocked with nutragrain bars, chips, fruit, popcorn, coffee, and during the lunch hour they have hot dogs (I would never eat them as they are on a hot dog roller machine and those gross me out after I witness one in my youth continually rolling a hot dog over a dead fly lol). I did witness them cleaning the machine thoroughly with a Clorox wipe, which I'm not sure is proper since believe it or not you are supposed to wash your hands immediately after using those and/or wear gloves... but hey they were cleaning it with something and it's not like hot dogs aren't already full of chemicals! I was a tad disappointed this time the nutragrain bars were not stocked as it was an earlier appointment and I skipped breakfast from waking up late to make it on time (but that is my own fault, not theirs, I was just bummed they weren't stocked like they have been the last few times I'd been there)... coffee and popcorn for the win to make up for it! Lol Anyhow, enough about the waiting area and food since this is a dealership/service location. I, again, have never had an issue with anyone here, they have always been pleasant and friendly. It was difficult to make an appointment this time. I called, was transferred to a voicemail, wait until the next day, and still had I returned call. So I called back, was transferred, places on hold for over 5 minutes, then promptly hung up on. I guess third time is a charm as when I called back again and said "please I just want to make an appointment to service my vehicle!!!" I finally got scheduled. My only other gripe is they totally mess up my seat settings. I get if you have to move it back a bit if you are taller than me, but I got into my car this time and they had moved it back, messed with the back of the seat, and lowered it. Just frustrating as it takes me a few days to get it back to where I was comfortable (maybe I'm a bit more complicated when it comes to how I like my seat lol). Also, I have the service plan on my vehicle, that may make a difference in what I experience with the service ie trying to be talked into things I don't need. Who knows but in short I've had minimal issues here! read more

My experiences with Grainger have been exceptional from sales to service and the great customer service from start to finish. I love this place and I am recommending you to my other family members. read more

Talk about switch and bait , first I fill out a on line application for a 16 year old car , that was in really good shape , and after I fill it out it comes back that I can have it for no money down trade in my 2004 Nissan Altima for 600.00 and pay 137.00 for 36 months , I'm like I can go that , so I make an appointment to meet up with Larry to finish up the application, I get my neighbor to take me all the way to Savannah to get this car , I get there and I'm bum rushed by a salesman and other salesman are yelling at this guy who came out and held his hand out for a hand shake right away he starts asking me all kinda of questions and I tell him I want to talk to Larry who I talked to on the phone , Larry made me feel good about coming in to do this deal , I then get told he's not a salesman that I have to deal with chandler a young man that talks really fast , he starts doing paper work to check my credit which was done on line already , now I don't have good credit I admitted this on the on line application, he then asks me if there is someone who I can add to this application and we add Ronda to the application and she has no credit history for the past 7 years just like me , after a deep conversation chandler says I can't have the car cause of my lack of credit history , but they can get me into a 2019 Nissan Versa for 1000.00 down and 450.00 a month , now keep in mind I came there to pick up a used car that was way over priced being it was 16 years old I think it was around 4225.00 but I was willing to do it cause they were going to work with me on this 16 year old ford , when I told them again that we live on a fixed income and we can't do more then 200.00 and no down payment only the trade in , they tell me there's nothing they can do , so I wasted 3 hrs of my day with this company that knew my situation before I ever came in , but I was told that they could get me into the 16 year old ford , so all this did was prove you can't trust a car salesman or a car dealership that has been around forever all they want to do is get you in there and push you into a car you don't want or can afford, so take warning Granger Nissan of Savannah Ga is not a honest or trustworthy business, I did find a place that was willing to work with me , I now am waiting for it to be delivered and they will pick up my Altima, I am the proud owner of a 2004 40th anniversary Ford Mustang , that is in great shape and it's a convertible 6 cylinder, just goes to show you when a salesman says you can't get a car , don't give up do your research and keep going you will succeed, I know I did , stay away from Granger Nissan of Savannah Ga read more

Grainger Nissan reached out to me at a difficult time in my life and helped me get back on my feet. I appreciate your service and time. Thank you very much. read more

Dear Grainger Nissan, I don't even know if this going to fall on deaf ear but my name is Savan Patel and I recently serviced my 2010 Nissan GTR at your location. I am profoundly disappointed about the service I have received. First I come in for a diagnostic and oil change. Until I drop off my car and leave they tell me that the only person certified to work on my car will not be in until Thursday when I dropped my car off Monday. So I let that go Shannon who "helped" me more like robbed me ended up telling me such and such is wrong with my car totaling my bill up to north of $3500.00. In this process I had to pay for a part that the mechanic broke but didn't get a proper explanation when checking out. Yes I had to pay for my normal diagnosis and getting it fixed but I came in there with a request to turn of the flat tire light in my car WHICH AFTER PICKING MY CAR UP AFTER 2 week, IT WAS NOT COMPLETED. I pay my bill and am handed my keys to walk to my car and I get in the car and MY CAR DOES NOT TURN ON. I am no mean a car expert but that mean they left something on in the car as new car batteries don't die after 1-2 days of work being completed. The guy offers to do a battery test which comes back fine as it will but someone did not care enough to turn whatever they turned on in my car. Then he addresses me saying he tried to turn the flat tire light in the car off and out of frustration I leave because this is ONE of the 3 points I had address when giving my car in the first place. The man said oh yeah you have to pay for the sensor. Without making a scene I left . You guys had my car 2 weeks didn't even offer a loaner one time and then tell me I have to pay for the sensor which I came to get anyway. Now I'm not rich so I need my car back for transportation and who knows if I gave my car for a tire sensory you guys might keep it two weeks and run my bill up again. I'm am so disappointed with how I was treated and will never be coming back. I will be leaving reviews on where ever I can because you guys have not cared for my business in the slightest. It's honesty ridiculous you can call me to say this needs to be fixed but can't fix the problem I came in for. Garbage service center and people who work there should be fire. Respectably, A paying customer who won't be coming back. read more

I've been taking my 2011 Nissan Sentra to the Grainger Nissan Service Dept for over 2 years now. Each time I go, I am very pleased with my service. They are consistently friendly and professional. This last time my car needed service, they worked with me to get it fixed as quickly as possible and now it runs great. Highly recommend! read more

My 2002 Nissan Maxima was having issues starting so I called Grainger at 5pm and tried to schedule an appointment. Them service side was closing at 5:30 but the gentleman (Gree) in charge of booking told me to bring my car in up until 6:30 since he was staying late that day. Also my windows were stuck in the down position so he let me park my car inside the garage in a very secure place. They were so accommodating. They were quick to call in the morning and gave me a fair estimate. I had my car back by 3pm with everything working as it should. I am so glad that I went there and will definitely be using them again if needed. read more

Probably the worst customer service experience I've had in Georgia. After bringing my vehicle in for an estimate, it took five phone calls (on my part) just to schedule my appointment. When I came it at my scheduled time, they weren't prepared to complete the work. This was my second consecutive for experience at Granger. read more

I bought my new Nissan Murano from Grainger Nissan in Savannah, Ga. Chandler Bennett was my sales consultant and he made the entire process easy and enjoyable. Chandler walked me through everything from the Murano features, test drive, pricing as well as showing me the entire facility. My entire experience with Grainger Nissan was excellent. Meeting everyone was awesome, even in the finance department! Lol Thanks for the great service! Donna Fisher read more

Great environment, nice waiting area with free coffee, hot chocolate, water, snacks, and TV. Also a play room with 2 other TVs which I thought was great for families that bring their children! Very open and clean, everyone is very nice and helpful. I've gone multiple times looking at cars, bought one (a 2015 Nissan Leaf and my roommate has a 2014 Murano cabriolet), then maintenance.. I know it's a family owned business and I've met the owners a few times, they seem like very positive up beat people and very involved in their business. The staff and salesman (Steve commercial manager ) that helped us have all been very kind and also positive as well as patient..I had lots of questions buying my first all electric car.. And I love it.. I definitely recommend it.. I now bring the salesmen cookies everynow and then! ^.^ read more

I have been coming here for service on my Nissan since this store opened 3 years ago. What a refreshing facility. The people are friendly and always go above and beyond to make you feel at home. I will be buying a new Nissan soon and will definitely do it here. I even bring my Durango here for service because they do all makes and models. read more

Brought in car due to AC/blower issue. I had a tech diagnosis from Vaden Nissan done by my ex wife a few months ago who described the problem as being an evaporator coil problem and was going to cost me $1300.00 to fix. The Grainger Nissan tech disagreed with that diagnosis but did notice the AC was low on freon and the wrong fuse was installed. After several checks by him, he stated there was no issue noted with the evaporator coil. He saved me over $1000!!! Juli, the service tech was absolutely fantastic! She and everyone kept me informed throughout the entire process and treated me extremely well! Thank you to Julie and the tech (I think his name was Julio) who did an excellent job and didn't steer me down a wrong path! I will definitely recommend Grainger to anyone needing service in the future! read more