I'd like to first and foremost thank all of you for your 5 star reviews! we are continuing to strive to bring you the best service possible in this shaky economy. Sincerely, thank you for your bussiness!!!! Secondly, I'd like to address the concern of Ms Doris M, the vehicle arrived to the shop in such a condition that we had to bug bomb it twice, baby roaches and all kinds of different critters everywhere, not to mention the smell and overall terrible mechanical condition of said vehicle (pure negligence). I called the owner (mom) and explained all of this and also recommended her to NOT spend ANY money on this car as it was too far gone, furthermore, we could not fix it to its entirety as it would cost way too much money to even attempt due to the year make and model of said vehicle. Even though the owner had not seen the car and its condition, she INSISTED we repair the car for her daughter even though we encouraged her not to. After repairs to get the car to simply run and drive to perform safely were made (bare minimum), we called the customer to pick up the vehicle which had sat here for a MONTH after the payment plan we set for them, again, trying to help, the customer left happy as could be. A month after the fact, the vehicle returned with more issues than the prior visit and the young girl and her boyfriend complained that we took the moms money and then proceeded to infest us with bad reviews, we love when customers speak for themselves and put up their honest experiences but after all the lies I see posted here with updates and such interesting details, I feel the need to defend our company against this type of slander. Adressing Megan W. I specifically explained that in order to begin the diagnostic procedure to your ac system, we would have to do an evacuation and recharge of your freon with dye, this would allow us to pinpoint where your leak is coming from when it ran out, therefore, it would take more to fix upon returning, I have taken the liberty to see the kind of reviews you leave and it is no surprise to me why you left such a misinformed review after we took the time to explain how these systems work and repair procedures, but apparently you seem very difficult to please everywhere you go. Thank you for your time anyway. LASTLY, my name is Nick, I am the manager here, our techs remain the same as when Rafael was here, we are honest people doing honest work, and our reviews show it. Rafael left very specific instructions on how the business should be ran, and we strive to maintain our operations in the same manner. Again, thank you for your bussiness Savannah! read more

After receiving my new battery from Savannah Tire in Pooler on Foxfield Dr. (what a disappointing event that turned out to be) I went to Rafael's to have my air conditioner fan looked at (which I was told at Savannah Tire it worked on account it was due to "low voltage" hence the battery replacement). Rafael's fixed the fan problem in less than 1 day. Not the week as spent at Savannah Tire for a battery replacement. Another week went by and we had more problems involving the battery just bought. It went dead on White Bluff Rd at the Eisenhouer intersection. The wrecker asked me where to take it and I said Rafael's and no where else. Rafael's quickly diagnosed the problem as the alternator (not charging the battery) and it was replaced inside of 3 hours. I will never take my truck to anyone but Rafael's Auto Repair in Savannah, GA. 2 weeks ago, I asked Savannah Tire to diagnose the problem which could have been solved by assessing the alternator. A qualified auto mechanic such as Rafael's experienced shop mechanics would have diagnosed the problem as the alternator to begin with and not a dead battery like Savannah Tire in Pooler did costing me 2 wrecker tows and 2 weeks of aggravation. Shame on you Savannah Tire. read more

I found Rafael Auto Repair when I moved to Savannah from out of state in October 2021. I didn't know any mechanics and I had contacted a couple that wanted to charge $150 diagnostic fee that I could not use towards the repair. I took a chance with Rafael Auto Repair and do not regret it at all! They were awesome in accommodating me w/o an appt at the time and diagnosed and fixed my car. They took time to reassure me that my car would be repairable. I recently had another car issue and in need of an oil change-went right to them! I am sooo happy with their service and will continue to go to them! They do not try to talk me into buying other things for my car and remember me when I return. I really appreciate their honesty and hard work ethic-even going above and beyond to help me make sure I get to work! I have already recommended them to my coworkers and highly recommend them to everyone! You won't regret going to them for your car! Do not go anywhere else! read more

If you have been looking for a reliable, honest, credible auto repair shop that will get the job done right at a fair price, look no further than Rafael's. No guesses or temporary fixes. They are car savvy and competent. I have a 1997 Avalon which, after 200,000 miles, was beginning to show its age. I took it to several auto repair shops which were considered top notch. All I received short-lived fixes. A friend of mine recommended Rafael's. I had passed Rafael's often on Eisenhower and, unlike the modern and spacious operations others had, it did not look impressive. What a surprise! They know what they are doing. They have kept my Avalon running great. It now has over 226,000 miles. Recently, it looked bad for my Avalon. Stalling and running poorly. Took it to Rafael's and after four days, it is running like new. I don't know how they do it, but they get it done. Try them! You will be amazed too. read more

I seldom write reviews, but I just had to do this one. I have been doing business with Rafael for over a year now and have been amazed at their knowledge when it comes to recognizing symptoms when something goes wrong with your car. I was getting tired of going to some other well-known repair shops and having them take guesses as to what was wrong with my vehicle. They would say it was fixed and a few weeks later, the same problem would reoccur. Any repair shop can fix your car after 3 or 4 tries. This is what separates Rafael's from the rest. They find the problem quickly, estimate the cost and time, and get it done right. Rafael's gives you peace of mind because they build credibility and trustworthiness which are invaluable when it comes to fixing your vehicle. read more

I recently had my brakes changed and couldn't be more satisfied with the service. From the moment I walked in, the staff was friendly, knowledgeable, and upfront about the costs and time estimates. They did a full inspection, explained what needed to be replaced, and gave me a fair quote without trying to upsell unnecessary work. The brake pads and rotors were replaced the same day, and my car now stops smoothly and quietly. I immediately noticed the difference in braking performance and feel a lot safer driving. The whole process was efficient, and the shop was clean and organized--definitely a sign they take pride in their work. I'd highly recommend them to anyone needing brake service. Quality work, honest pricing, and excellent customer care. read more

I hate taking my vehicle anywhere to be worked on, because I like to do as much as I can myself. Occasionally I run into a repair I don't have the tools for. Because I'm really picky, it's hard for me to leave my truck at just any shop. I got lucky when I found Rafaels. Not only do they do a good job. They'll go over the repairs with you and point out other areas that may need attention in the future. I don't hesitate to task he my truck back to them. It's been to their shop a few times and if I run into other problems jobs I can't do myself, I won't hesitate to visit again. Oh... And they also carry AMSOIL, which I use in my Harley. And I buy my fluid chars for the bike through them as well. read more

Volkswagen owners would be happy to hear that Rafaels is the place to go to get your car fixed! Because of the computer system that envelopes everything about these vehicles, it was difficult to get a straight answer on what exactly the issue was. All the places I went to before Rafaels, would lie to me and tell me that there were much more complex issues and that it would cost a small fortune. I decided to take my car to Rafaels as a walk in, and he immediately determined what the problem was and quickly got it fixed in no time and at an affordable price! I highly recommend Rafaels auto shop over any competitors! read more

My van has had great service there..I find everyone there to be .professional. my best feeling is they have integrity! Will not try to get you to fix something that doesn't really need it..for instance I have a small oil leak..doesn't even drip onto my drive..the asked me to watch my oil level and schedule a time that works for me as the repair is not super cheap..it is not threatening either ..( yes I know you have to keep oil..we are talking less than a qt over 3 months here)..service is amazing..prompt and they are gracias too read more

Thank you for all your help, when traveling and my brakes went out o was at wits end, I am not mechanically inclined and had no idea what happened, I appreciate you just replacing the brake line and not doing anything more than that which was needed, the price was outstanding and with not having an appointment you may have saved my job with your promptness, I will surely recommend you to my family and friends, wish more auto repair places should half the care I was given, kuddos to this shop read more

I wanted to thank Rafael's auto repair for checking on a strange noise my car started having right before an 8-hour drive to NC. I was concerned that a belt, cable or something else had broken or torn inside and that I would not be able to start my trip back home. The mechanic was kind enough to check on that noise and reassured me that I was good to go and there was nothing serious to worry about. I can't thank him enough for being so kind and professional!! read more

I have a 2022 Genesis G70. My check engine light came on and I called Genesis of Hilton Head. They said they could give me an appointment in about a month. I decided to try Rafael's because it was closest to my house. Ashley was great. She came out immediately, did a quick diagnostic check, and informed me of what the problem was, I was not expecting such a response. I will be taking all of my vehicles there and I will inform everyone I know. read more

The Wife and I were on our way to Florida. The car started overheating. So we stopped and asked if anyone knew of a mechanic in town. Someone said Rafaels. So we got the address and went there. It didn't take them very long to find the problem. It was fixed, and we were back on our way. They were Very Professional! If I am ever in the area again and have car problems, I will definately go back. Thanks for the quick, painless, and affordable fix! read more

My husband and I are new to Savannah and so he researched the best reviews in town and found Rafael's to work on my Mini Cooper Countryman. The service was impeccable and was performed on time. Also they are very polite and professional. We are so happy that we found an honest and knowledgable mechanic for all our future needs. We will highly recommend them to others. We have already referred our son-in-law to them. read more

It is unfortunate that there are only 5 stars in the rating. Service was prompt and comprehensive. I got a no nonsense explanation and a reasonable quote. If cloning is the future, start with Nick. I have heard people say that they are "people persons". He never said he was, he just IS. Everyone else working there seemed to be happy to be at work. I have finally found my forever auto repair shop. LB3 read more

Great service and is very honest I have a 2010 Honda Odyssey I bought my van to him while I was visiting Savannah, I was told by my mechanic that I use here in Indiana that my power steering fluid was leaking Raphael inspected my van and ensured my that I didn't have a leak it was just water coming from me using my air conditioner in the car thank you for your great service and your honesty. read more

We were visiting from Northern Virginia and my car was making this rattling noise which was gone after a few houra. Since we were driving to Asheville and back to Northern Virginia we needed to have the car checked and make sure it was safe to drive. Rafael's Auto Repair did a thorough check and made sure we were safe to get back on the road. read more

Josh is very friendly and professional.He helped me with my car that the media console went blank along with the navigation system. He checked under the hood and after a few minutes ,he said," Okay,let's get you back on the road." He refused to let me pay for his time and effort. I gave him a big hug instead as my way of thanking him. read more

I called Raphael on Monday about transmission fluid and Nick gave me an estimate a very fair price. I took my Fiat to him on Tuesday morning he had done the transmission and oil change for me on a days notice. I will be using their services again. Thank you again Nick and the team at Raphaels Lorraine Johnson read more