On a weekday night, we came by to pick up 2 drinks ordered by our friend and ordered 2 drinks ourselves ~ 4 total. We also put in a good amount of tip in the tap payment. What was very disappointing is that they don't offer any bags to help transport all the drinks. The lady mentioned they do not have any plastic bags, and that the small paper bag costs $0.25 cents. That was such a disappointment considering we just gave her a tip just earlier. From experience, other milk or bubble tea places provide something to the customers. The least Chatime or the lady can do is provide one free of charge as a goodwill gesture. This experience is disappointing. We will take our business elsewhere. read more

This is a small Chatime on the north side of the plaza. There isn't much room between the seating along one wall and the counter for ordering. It's a bit of a squeeze to get past someone. I'm not sure if it was exceptionally busy or if it was taking longer for the staff to make the drinks. There was a bit of a wait to order and then for the drinks. read more

There is only one staff member doing multiple tasks i.e cashier, making drinks and cleaning so it can get busy if there is more than 2 people ordering. The drink here is hit and miss. Some days it's good, some day it's not. I think partly is because the staff changes and some make better drinks than others. The parking lot is a nightmare, difficult to get in and get out. Better to do uber eats from this location rather than sit down or take out personally. read more

After dining at a restaurant in the Finch and Leslie Square of the North York neighborhood, I noticed this branch of Chatime in the same plaza. It occupied a narrow suite with one long row of tables that could seat about 20 customers. All of the drinks were sold in regular and large sizes with a 70 cent cost difference between them. Regular toppings were an additional 70 cents each while premium toppings were a dollar extra. A set of eight drinks was displayed on the left menu screen as the best sellers. The most unique category was the Jelly and Juice in which boba pearls and coconut jelly were included as toppings. I defaulted to my usual which was a large fruit tea with added boba, less ice, and regular sweetness. The flavor this time was mango which happened to be the first on the list. Like in my home community, the number of calories for each drink was shown on the menu. The values seemed to stand out and looked more prominent than the prices. As for the drink, the tea flavor was decent. The boba quality was good as the pearls had been boiled to the right degree of softness. It didn't take long for the worker to process my order. With the currency exchange rate, the equivalent USD price was about 5.85. That was about right for the drink volume. A display case to the right of the service counter had macarons and cake rolls for sale. My experience at Chatime Willowdale was at an average three star level. read more

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Improved since I was here last time. It was during off-hours so no lengthy wait. I've figured out that a great way around the calorie nightmare of bubble tea is to order with 0 sugar and grass jelly instead of boba (tapioca). I actually prefer it. Pleasant lady behind the counter, who had just finished assisting a rude European tourist. She did not flinch. Admirable poise. Tea was delicious! They need to improve their baked goods repertoire, though. read more

Chatime Willowdale - Delicious milk tea with grass jelly and roasted milk, no sugar. 200 calories less than bubble tea and equally as delicious. - Tea Rooms Near Me - North York, Ontario

This Chatime is located in Finch and Leslie Square on the north side off Ravel Road. The parking in the plaza is always a little hectic with all the different restaurants and shops. If you can't find parking in front of the Chatime, there is a multistory parking structure that you can try your luck at. The seating area is closed right now so it gets a little squishy between all the people waiting in line to order and those waiting for their drinks. They did have the BT21 Kosmos drink when we came here! I had actually gotten it the day before at a different Chatime and I noticed that mine didn't have the swirly glitter stuff in it. Not a huge deal taste wise but was a different aesthetic. read more

I have ordered at this Chatime location several times and the service has always been quick. Bubble tea tastes delicious per usual and servers are always very nice. read more

My rating for this place is only 2/5, but I'm only giving the extra 1 star because the guy who was taking my order told me to order a Chatime triple with no grass jelly in order for my drink to be cheaper. So kudos on him. The reason for the low rating is because never have I ever waited for my bubble tea (boba) for 20-25mins! There were two workers. In the other locations or other bubble tea places, I've come across shops with two employees and it was never this slow. Bubble tea tastes good. Consistent with the other places. I will never go here again. read more

I usually avoid most BBT places during prime time so I never have any issue with long wait or lines. Arriving at Chatime on a weekday around 3:30 pm. The parking lot was half full. There were a few people waiting around in a really small space with narrow alley. I really not sure where the line and who were waiting to order or pick up. It did feel a little disorganized. My usual Roasted Milk Tea with Grass Jello was made well. Just like all other ones I ordered from other Chatime's location. I cannot imagine how unpleasant it would be during peak hour. I would definitely avoid. read more

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10/10! my favourite go-to: the employees are nice, music and ambiance is appropriate, and reasonable pricing for their food and drinks. their rewards system keeps you coming back, and there's always new flavours to be trying from! read more

Chatime Willowdale - passion fruit slush with tapioca, roasted milk tea, and lychee qq - Tea Rooms Near Me - North York, Ontario

I ordered two drinks for takeout as someone elses treat here and my experience was much better than last time. I tried their triple milktea for less sugar and ice with 3 toppings (pearls, grass jelly, and pudding) even though I dont often drink milktea. The toppings tasted really good. Their QQ mango drink (less sugar as well) wasn't bad either. A little plain tho This store is super small so I would prolly only order takeouts if I come here. read more

Superrrrrr slow! Last night of BOGO FREE opening special promo! They can't handle volume at all! They say 5-10 mins but really it's more like at least 20-30 mins! With the BOGO promo lineup itself took abt 30 mins so in and out total of maybe 45 mins? The girl at the counter can't seem to even take a simple order, after repeating my requesting for pudding on top of my pearl bbtea, she even repeated it verifying pearls and pudding? After I paid I noticed she didn't punch it in and then she had to ring it up again... Man, how much training does it take to ring in bbtea?!? read more

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They need to make their ordering process easier. Speaking slowly with a Canadian English accent doesn't make for a speedy order. Why not use an app and have patrons order (hmm may be even order online to reduce the congestion), prepay, and just pick up. This way, this eliminates the communication challenges; thus, allowing their staff to concentrate on the food preparation and not for all parties straining for what is said. read more

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I know I abuse the term 'hell on earth' a lot but this is literally it. I'm not happy about giving another chatime a 1 star, since they're my bae. Chatime is amazing, ok? But this branch does not reflect it. It's so spotty. I was surprised to see a check in offer for a free topping though! Parking is ridiculous.. I seriously saw a lambo stalled on the side as the guy waited for his gf to rush back with the drinks.. this was all happening as a mom-van was trying so hard to back out and held up approx 6 cars behind her for about 7 min.. me, being one the cars stuck behind this mess was already frustrated. I had to park upstairs, where it literally reminds me of my old days of playing grand theft auto. So empty but also a bit sketch. I've been here before and the waits are bad, but not horrible. The store this time was a complete mess. I walked in and saw people lined up in different areas while the worker was screeching at everyone to line up against the side of the wall. Not the store's fault, but it was complete havoc. Crazy asians.. how do you not know how to follow a line? After being ambushed by two crazies, I finally got into the line. I lined up for approximately 3 minutes before glancing at the waiting area and saw how long it took to even collect your drink. So many people and such a little store is a problem, especially with not a lot of chatimes in this area. I was done at that point and decided to just leave. Boo.. I really wanted chatime that day. read more

I came at an off peak time (few days after grand opening) and there's still a considerable wait. 10min to place the order and was told to return in 20min for the drink (glad they gave me a heads up about that). I don't like to waste time waiting so probably won't be back any time soon (at least till the crowd does down and the staff get quicker). Got the taro milk tea (30% sweetness). It was not sweet at all, and tasted weird actually. I thought it was slightly powdery, although my wife who also tasted it didn't agree (she did also think that it was weird though). The funny thing was that the drink she got (mango juice) was also 30% sugar, but was really sweet. *** The grand opening special (until 4/9) is a free regular drink (one of 3 options) with the purchase of another drink. *** read more

Ok tea, Ok time. I like how they are expanding fast within Toronto. The quality of the tea here is just A-OK compared to other stores. Sometimes I feel like the tea is water down a lot and lacks flavour a bit. The store is also a bit hidden away in the plaza but there are signs everywhere within the plaza to tell you where it is. The reason I come here often is because of the free one topping deal when you check into this Chatime. It works every time I go. Got to get that free grass jelly so make sure to check in! read more

Chatime Willowdale - Brown rice green milk tea - Tea Rooms Near Me - North York, Ontario

I was craving a fix for some bbt and a pick me up to get the day started. Stumbled upon this chatime which was in the same plaza as the grocery store. The store was empty so the service was quick. I ordered a regular roasted milk tea with tapioca 30% sugar and ice. Although the service was fast, I noticed that the way he made the bbt was extremely sloppy. The liquid jus overflowed everywhere and had not care. Yes he wiped down the drink but the drink was so poorly made with zero care. I normally don't come to this location and only visit the Dundas and bay location but this experience does not make me want to come back read more

Came back after the mad rush from the grand opening. The service speed is still lacking compared to the Markham and Richmond hill locations. The taste is also not as strong/ rich as compared to sister stores. Maybe the staff is still learning the recipes may try one more time and hope things change for the better read more

Chatime Willowdale - Front of the shop - Tea Rooms Near Me - North York, Ontario

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My favourite chatime place in all other places. They finish your drink within a reasonable amount of time, and deserts always taste fresh. Their raspberry macaroons are exceptionally good, could say that it's my favourite! Sadly this is the only chatime place where I have seen raspberry macaroons. I come here all the time to chill with my friends, and the staff are always welcoming and kind. read more

Chatime Willowdale - Tea Rooms Near Me - North York, Ontario

Ordered 2 drinks using Uber eats. Even though it took an hour for them to deliver to us, I was pretty satisfied with the discounts that I got. I loved the Wintermelon Sea Salt Crema. I have been to this location many times. Overall, I love their service and their drinks. read more

Chatime Willowdale - Tea Rooms Near Me - North York, Ontario

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The "red" pocket giveaway is probably the worst offer I've seen in a while. You get a coupon (buy one get one $.88 regular sized drink) and another coupon for $5 off for the Tian Bao travel store (what???). The drinks here also didn't taste as good as other cha time locations in Markham or even Mississauga. The pearls were overcooked and there was just too much milk in my drink. It also seems to be a place where kids like to study these days? So it'll be hard finding a table here in the evenings. read more

The staff is very friendly and fast with the teas. It was very busy we walked in and we managed to get a table to sit at. Other than that, our option was to get our drinks and go. The asked for less sugar in our teas and it was the perfect amount of sweet for me so the regular would have been too sweet. The different between the small and large is only $.50 so you might as well upgrade because it makes a huge difference in the portion. Their boba was chewy but it was all stuck together and my fiancé almost choked because all the stuck bobas came up the straw at once and yeah. We made a mess. Anyways, the teas are really good, service is good, but it can get very busy. read more

I pop by here pretty often since I live walking distance away, but the service has always been hit or miss. Some days my order comes out perfect, other days they mess it up and have to redo it. Some days when they're extremely busy they don't want to deal with my complicated mass order, so they just say they don't do this or don't have that. I understand, it's a small place and for some reason they get a huge influx of customers that overwhelms them every now and then so ... I'll let it slide. BUT. Opening a chatime in this plaza (while it's awesome for me), is pretty terrible overall. The plaza is swarmed with a lot of food options so it's always crowded, parking is atrocious there and the chatime here is quite small in comparison to others - on par with the Mississauga location I think, or possibly smaller. In conclusion - I'm still really happy it's here so I can get my bubble tea fix without having to drive. Thanks for coming to my neighbourhood chatime! Please work on getting my orders right more often and I'll happily bump up my review! read more

If you are a bubble tea enthusiast you will love Chatime. Their menu is extensive and has as much variety as you would want in a bubble tea place. They have a TV screen showing their top 10 bubble teas. It really helps cut down on the options because there are so many things to choose from. I had the grass jelly roasted milk tea and it was really tasty. The staff is quick and helpful. The store is clean and nicely lit. Lots of students come here to study. They also have those little Asian cookies. I'd recommend Chatime for sure! read more

They ran out of tapioca and lychee. Utterly useless. Employees were too lazy to make more. At least I know Tim Hortons down the road doesn't run out of their drinks read more

I found a piece of broken plastic in my drink. I bought their Palm-egranate Passion summer drink with tapioca. When I finished the drink, I noticed that there was still a tapioca piece left in the cup. Upon closer inspection, it was actually a broken piece of black plastic. I'm guessing it could have been a piece of the blender that broke off when they were making the drink. At first, I didn't notice it since it was black and it easily looked like a broken/flattened piece of tapioca and it was easy to miss. I suppose I could have performed a close inspection of my drink when I got it, but I don't think most people do that as they normally don't expect pieces of plastic to be in it. Luckily for me, this piece of plastic couldn't fit through my straw so I wouldn't have been able to swallow it. It obviously wasn't intentional, but employees should be more careful next time when preparing drinks. I'm pretty disappointed as I always have a positive experience at Chatime and enjoy their. It's too bad that something like this happened! read more

Chatime Willowdale - Palm-egranate Passion drink was good, but I found a piece of broken plastic in the drink, yikes! - Tea Rooms Near Me - North York, Ontario

The usual chatime. This location is at the side of the Plaza and can get quite crowded due to its narrow size. The seats are much closer and crowded. Other than that it is like all other chatime franchise and tastes great. Staff member are friendly and atmosphere is the usual and casual. read more

This location feels a bit small and dimly lit. Service wasn't exactly the friendliest. It felt very robotic. They have pretty small tables, but you can take up multiple wall tables if you have a huge group. Not sure if I would go back. It's awkwardly placed behind the plaza away from other establishments. There is a supermarket and a restaurant next door, but I would feel a lot more comfortable if I could access it more easily. I got the #1, but it tasted a bit watered down here despite me not getting any ice. read more

Only if I could give zero star... Drink is never consistent here, bubbles are either too soft or hard like it's been sitting for too long They didn't wash the tool properly, my bubble tea tasted like cleaning chemical (bleach or some sort), I had to dump out the drink Will not go back read more

Haven't been to toronto in a while, but so glad they opened this location! Love this chatime - great drinks, very clean, and nice place to chill. Definitely will come back every time I visit. read more

Chatime Willowdale - Great hang place - Tea Rooms Near Me - North York, Ontario

Friendly staff and fast service. Probably the least busiest location, so shorter line up. I usually get take out from this location because seating is very tight. Parking can be hectic during meal time, I usually get a cheese tart with my reward drink but this locations doesn't have much pastry options besides macarons. read more

I'm based out of NYC, but when I'm in Toronto, I always come by here. (I love to grab lunch or dinner at one of the many restaurants in the plaza, and grab an amazing drink on my way in or out.) Location is incredibly clean. Parking is very convenient (lots of spots in the front and back of the plaza, along with a parking garage). The staff are very friendly and helpful. I always find the quality of the drinks done consistently well. My personal favourites are the hot roasted milk tea with grass jelly or the mango qq. I never come by this plaza without dropping by Chatime. read more

The management at this Chatime is probably the best of all the ones I've been to. Even if they have a huge line up they go straight through it very fast. Staff are very polite and nice as well. read more

Phoned in with a large order and they handled it without any issue, except they made a minor mistake with taking the order for one of the drinks. Other than that, service was pleasant and nothing special. Quality of the drinks is as you'd expect from Chatime more widely (in other words, quite decent and definitely above-average as far as bubble tea places go). Like most Chatime locations, it is relatively small with very limited seating avaiable. Plaza is also a disaster at night and especially on weekends; parking situation is absolutely horrendous. read more

First time getting my usual at this location. I typically order the Honey Jasmine Milk Tea with Pudding, no ice and less honey. This has to be the worst Chatime in the GTA. The tea flavour is so weak I would have thought I had ordered milk water. Less honey does not mean no honey, I am beyond disappointed... read more

I normally like Chatime, but my most recent visit here was rather disappointing. I got a regular Roasted Milk Tea with Grass Jelly and there was more or less no tea flavour -- the drink was very watered down... I'm not sure if they were skimping on the tea -- I was watching an employee make someone's drink since I was sitting facing the cash register and they were just randomly mixing the regular milk tea, roasted milk tea and the green teas together in the cup because the overhead tea canisters seemed to be almost out of tea... I would rather go to Chatime Scarborough instead even though the wait times there are pretty bad. read more

Dropped I'm to pick up their signature roster milk tea after dinner. The service was super fast, two people ahead of me, waited 3 minutes and as I was deciding if I wanted less ice and sugar, they already started my drink, as soon as I said less sugar,less ice, all the ingredients are thrown into the mixer, and made. I think I waited 10 seconds for the machine to seal my drink and then it was ready. Super fast and efficient service. Definitely my favourite Chatime location. read more

service: bad. it's slow and the cashier don't seem to understand english. tea: bad. i ordered their so-called signature Grass Jelly Roasted Milk Tea. i taste like diluted milk with no taste of tea whatsoever. but then i know going it their tea is no match for Ten Ren...on well. wait time: long. too long. seating: very limited. but then their business model is not for you to buy and sit and chat. they are more tailored to take out. parking: terrible at this plaza. very limited and hard to find a spot during lunch and dinner time. store: whan i was there, the air conditioning seemed to be off. it was so so hot insider that they have to keep the door open. terrible. i will most likely not go back again. read more

I love my Chatime but I found that my experience yesterday disappointing. I went at an off peak time, with only a handful of customers in front of me and it took a very long time to get my drink. After ordering, it took more than 10 minutes to get my drink. Compared to other stores (Markham, Yonge and Finch, Downtown on Dundas, and the one right beside the Bata shoe museum on Bloor) with a similar queue of customers, this was a long wait. They definitely have not reached full efficiency yet. My drink was the red bean green tea matcha smoothie and I found that it wasn't thick enough for my liking. Hopefully, they will work out the links since this is a convenient location. read more

I had their new creamy series. Cake cream? I had the roasted tea one. My friends got the original roasted milk teas, so I got to compare mine to theirs. I'll be honest and say I got it for the 'gram. I wanted to see if they'd do the layering right. I was asked how much ice I wanted. I told the lady I assumed regular ice because of the layers. She said I could do it however I wanted and that most people got less or no ice. Very well. I assume she knew better, so I ordered less ice. I got the drink and it looked more marbled than layered. As in the layers were blending into each other. One side basically didn't have layers. I'm honestly assuming that it's because there was less ice. If there had been more ice, the layers should have been more structurally sound and thus would have retained their shape longer. Well, that means no 'gram post for you. Taste-wise, there was so little difference between the original and this special one that I wouldn't pay the extra $0.50 for the layering. read more