The staff at Lane Funeral Home were so friendly and made planning the service for my husband as…read morestress-free as possible.

As an Ambassador and Director of Public Relations here at Lane I can say that it is always an honor…read moreto serve the families that entrust our staff with their loved ones. My family has always used Lane Funeral Home and to be a part of this wonderful family of compassionate staff members truly gives me the utmost respect for the history that Lane Funeral Home carries as the oldest operating funeral home in Chattanooga. Always from the Heart

Recently I had the opportunity to visit Heritage Funeral Home in Chattanooga to plan for the…read morefuture. I met several staff members there and all were very friendly and accommodating. I wanted to plan for my funeral and pay for the cost to not have that burden placed on my loved ones. I met with their staff Teresa and Stephanie and they worked with me making my plans as to what my final wishes were. Every aspect was covered so I know there will be little to nothing left for my family to do. I dreaded making my plans but Teresa made this so very easy and I felt extremely comfortable with my final wishes. I recommend Heritage Funeral Home and Teresa Barnes for making a difficult situation easier.

My family recently needed the services of Heritage Funeral Home. They were very kind and very…read moreaccommodating. They made a very difficult time a little easier. They are very professional and very respectful. My family is thankful. Katie Fleming Miller

A week ago, I attended my mother-in-law's funeral. At my father-in-law's request, I adjusted,…read morecropped, and made other necessary adjustments to the photos to be uploaded to the funeral home's website for a slide presentation memorial as part of the funeral package the family had purchased. The funeral home's upload portal was easy to use and had an option whereby one could add captions as desired. I chose to add two captions--both of which were directions to the person who would handle the download and final creation of the slide presentation. My caption/instructions were that one of the photos should be at the beginning of the presentation and the other should be in the middle. Said captions also included instructions to delete them. Because I've worked in the graphics industry for decades and have built up a healthy professional paranoia, I asked my wife to call the contact person to explain what I'd done and confirm that they would follow the instructions and delete the captions. I was in the car with her when she made the call, so I know the contact person did indeed understand and agree to the request. On the day of the funeral, we arrived early to bring food for the family and put that in a luncheon area set aside for such. I noted then that there was a rather lackadaisical atmosphere among the funeral home workers, but didn't immediately think anything of it. Then someone handed me the printed program for the funeral. I scanned through it and immediately found a grammatical error in the text. The line as printed was "I heart no more"; it should have said, "I hurt no more". Further investigation revealed that the poem had been given as a print-out to the funeral home personnel and must perforce have been typed in by hand by a funeral home employee. So, lack of proofreading--a simple enough thing for a half-page program. At this point, I'm beginning to wonder about that slide presentation. Sure enough, instructions were half-followed. One of the captions was removed, the other was there, bold as you please. Now, either of these things alone, I'd be willing to give a pass. But the two coupled with the lackadaisical attitude I noted earlier? A family spends upward of $30,000 for the dignity of their loved one's memorial service and has a reasonable expectation of professional service. These two instances are surely some of the easiest portions of the service to provide a grieving customer. And if you consider that these are only the visible mistakes in care, you must also wonder what has occurred behind the scenes which would give one pause. I think this was negligent behavior and I suggest that if you are looking for a funeral home which will get things right, you should indeed look elsewhere.

Because I have had cancer and cannot obtain life insurance, I decided to Pre-pay for both mine and…read moremy wife's final expenses - first mine and that after I paid that off I would work on my wife's expenses. I "shopped" around visiting and talking to funeral homes to get the best value. I selected Chattanooga Funeral Home North Chapel and I have never regretted it. Because I chose their funeral home - I got FREE opening and closing of my our lots - a savings of $3,600! The staff were exceptionally nice - especially Kay. Recently a family member passed away and North chapel did the service. We couldn't be happier. I would highly recommend them.

We had the most professional and respectful experience with this funeral home. As someone that has…read morelost most of my close family members, I unfortunately have quite a bit of history with funerals. To say Ralph provided excellent assistance is actually an understatement. Ralph is amazing, and made sure to go out of his way to ensure every part of the service and burial was perfect. Any hiccups we ran into he took on instantly and made them disappear. The facility is beautiful, their services are top notch, and our family and friends were well taken care of throughout the entire process. I can't thank Ralph and his staff enough. Everyone there is lovely...Mamie, Courtney, Dan, Mike, Alice, Hank...I'm sure I'm forgetting some but just know the staff is marvelous and they work so hard to make this part of your loved ones life as seamless and easy as possible. I will, and already have, recommend this funeral home to anyone I know in this area. Their dedication to their work is truly appreciated. Thank you all from the bottom of our hearts.

Our son passed away suddenly. In our grief, we needed to find a funeral home to handle arrangements…read morefor our child. Everyone from Cheryl, the director, her brother who handled our son, to Wenda, who handled the obituary and everyone else, including the people at the front and the amazing makeup for the bruising. For such a life changing and awful event, I couldn't imagine better care. Everyone recognized us each time we showed up and were empathetic and genuine.

From the owner: Specializing in: - Funeral Directorsread more

we were very pleased with Companion from the first day to the last. Hayden was very helpful as was…read moreMerica, Nikki & Robert. we had Carolyn's memorial gathering at the Olive Branch & it was the perfect place for the occassion. they were all very professional & went out of their way to help us the entire time. we would gladly recommend them. The family of Carolyn Dunn

I would not recommend this funeral home to nobody. They had my cousin there and the day of his…read moreviewing/funeral they told us that they was only going to allow viewing for about one hour because they couldnt keep him out as long as what they wanted to because they said that he was starting to thaw out and they was going to have to close the casket. After everybody that was there got to pay their respects they tried to close the casket but it would not close all the way. Me and my aunt walked in there where he was at and were talking then a lady that worked at the funeral home came in there and very rudely told us yall can not be in here and yall better not open that casket lid. My aunt looked at her and said lady we are not doing anything and we are not even touching the casket so leave us alone. If you are going to be in the funeral home business you need to make sure that you hire people who can be friendly in a time like this. Everytime I have ever been to this funeral home they have always been so rude, and hateful to people.

My dad recently passed away. Mac and the staff at Covenant were very understanding and helpful…read more Guided us through the process and took care of most of the details. Thank you for your understanding and help in a difficult time for us.

From the owner: Covenant Funeral & Crematory is a family-owned funeral home in Chattanooga, TN, dedicated to…read moreproviding compassionate, affordable end-of-life care. Led by the Crox family--with five generations of local service--we specialize in low-cost cremation services, traditional funerals, and personalized memorials. Our on-site crematory ensures your loved one stays in our care throughout the entire process. As Chattanooga's friendliest funeral provider, we offer transparent pricing on direct cremation, pre-planning, and grief support. Whether you need immediate assistance or are planning ahead, our 24/7 staff provides no-pressure guidance tailored to your needs. Visit our Bonny Oaks Drive chapel for professional, dignified service you can trust.