If you plan on using the coin-cashing machine (the one which all of the TVFCU branches are now…read morereceiving (as of spring 2022) -- BRING A LUNCH! I have never had a major issue with a coin-cashing machine -- until now, and BOY, it was a doozie! TVFCU is apparently now replacing all of the belt-fed coin-cashing machines with a new model ("fewer moving parts means fewer breakdowns" -- right?) WRONG. I had no fewer than three separate employees assist me at different times with the coin counter because the machine kept freezing up ("Please contact an attendant".) What should have been a quick run during my lunch break turned into a major waste of time. (And after breakdowns too numerous to count, the manager finally gave up, took the remainder of my coins from the machine and counted them by hand.) The only saving grace was that all of the employees were very helpful, but I was in the bank much, MUCH longer than anticipated. That machine has got to go --

Take a trip down memory lane with Tennessee Valley FCU and see what banking was like in the early…read more1980's. If you have a small account, don't do a lot of transactions, and don't use online banking - this is the credit union for you! Oh, and be prepared to get nickel and dimed for everything you do!

The very friendly people here walked me through my first home buying experience. They helped me…read morewith my VA home loan. It was a very rough road but Scott Phillips was with me the whole way from helping me with my credit problems to helping me by making sure I didn't have to pay a anything at closing. Thanking you HomeRate Mortgage for all your help. If I want to sell and buy another house I will definitely use them.

Promised closing within 30 days. Simple refinance ended up taking +4 months to close, despite…read morepromptly providing all requested documents. Awful communication and incompetent loan processor. AVOID AT ALL COST!

I've always heard buying a home can be terribly stressful. I have to disagree! Shay made our loan…read moreprocess STRESS FREE. If there was a question to ask, I'm sure I asked. She never failed answering to our complete understanding and right away too. Shay kept us updated on the progress of our loan often. We highly recommend you give her the opportunity to make your loan experience STRESS FREE too.

Shay is the the best lender in the Chattanooga area! She made the entire process so easy and was…read morealways quick to answer any questions I had regarding my loan! I have and will continue to recommend anyone looking for a loan to contact her!

Scott Phillips is truly exceptional in his field. He goes above and beyond for his clients because…read morehe cares greatly about their lives. Scott is not just any mortgage broker. He is special and will always find a way to help you!

Before contacting Chad Harris I had engaged another mortgage broker, but I switched to Chad Harris…read morebecause I wanted my broker to be more than an intermediary who simply forwards documents and questions. Chad did an exceptional job, communicating all the important information to me, but at the same time professionally taking ownership of underwriting concerns and inevitable questions involving the various parties (including the realtors and seller.) He did this and minimized the burden on me as I was starting a new job in a new city. In summary - Chad wasn't just a go-between. He was my advocate and agent. I enthusiastically recommend him.

Me and my wife were excited to move into our new home, but our entire move in experience with…read moreMarshall Reddick has been extremely frustrating. From the very beginning there were issues that should have been handled long before we arrived. First, the security system situation was honestly unacceptable. I was told in writing that there was no alarm system installed. I still have those messages. Then on move in day, when I walked in with my new keys, the alarm immediately went off. I was never given a security code, no instructions, nothing. They also never communicated to me that the security system code was the same code as the house code. The alarm was blaring and warning that police would be alerted, and I had to literally guess that the house code might disarm it. Thankfully it worked, but being told the system didn't exist and then not receiving a code made for a very stressful and unnecessary situation. Next, basic maintenance in the home was not taken care of. Every smoke detector was low battery on move in and I had to pay out of pocket to replace them. Both HVAC air filters were extremely dirty. They eventually mailed a filter, but that does not fix the fact that this should have been handled before we moved in. We also did not have any bathtub plugs, which they sent after I requested them. The fridge water was turned off, so my father in law had to pull the fridge out to get it working. The fridge light bulb was out, and while they offered to reimburse it, again this is something that should have been ready on move in. With our thermostat, it would have been helpful to be informed of the make and model ahead of time so I could at least look up how to use it. This particular smart thermostat was not nearly as simple to figure out as it might seem, especially with no instructions provided, and the battery in it was dead as well. Having to troubleshoot and research all of this on move in day added even more unnecessary stress. There was also confusion about key pickup. I was originally told to pick them up at their office. When I reached out closer to move in, they forgot they told me that and instead said to use a lockbox at the property. This would have been more convenient, but I only found out because I asked. If I hadn't reached out right before move in to remind them about the key pickup, I might have driven all the way to their office in Clarksville only to find out the keys were actually at the property. This is something that should have been communicated clearly without me having to chase the information down. On top of that, the alarm system was still under the previous resident's account. Again, nothing was communicated about this and I had to figure it out myself when the system would not set up correctly. The biggest and most stressful issue has been our HVAC. Since early November we have had constant problems with our heat. It has gone out five different times. We have had to rely on space heaters just to sleep and stay comfortable, and this has been incredibly concerning especially with my wife being pregnant. We have put in multiple maintenance requests and yet we still have not had consistent heat for the entire month and a half we have lived here. As I am writing this review, the heat has gone out again. This has made us extremely uncomfortable in a home we are paying full rent for. To be fair, they offered to reimburse the fridge light bulb, sent bathtub plugs, mailed an air filter after I asked, and they have been communicating with me throughout this process to try and resolve these issues. That effort is the reason this is not a zero star review. Still, none of that changes the fact that nearly every issue I listed should have been handled before move in, and it does not undo the stress we have been under because of the HVAC problem. If you plan on moving into a home in Nashville with Marshall Reddick, I strongly recommend doing a very thorough inspection before committing. Check all batteries, confirm every system, make sure you are given the correct codes, and definitely verify the HVAC is working properly. I hope no one else has to experience the level of inconvenience and discomfort we have gone through.

I had the pleasure of working with a local agent in California, Tyler Daigler, who presented…read moreoptions in Nashville. The homes and service were amazing. Although we purchased in a different location, we had to stay with Tyler at Marshall Reddick because of the amazing service. After several weeks of research, he found us the next perfect purchase. His connections and network made it possible to get a deal done. We are thankful for him & his team for their efforts. Me and my wife cannot recommend Tyler or Marshall Reddick highly enough.

I've been with this bank a few years now after leaving Regions…read more Nice friendly service, clean, knowledgeable employees. Many options for checking and saving accounts. I would recommend to others.

I love this place, everything we ordered was delicious. The…read morestaff was very pleasant and extremely helpful. I ordered the Tequesta as an appetizer, they came with a delicious mayo type sauce and the requests themselves came out nice and hot. The patacin de pollo was amazing and the dessert is made daily. I ordered the flan and it was pretty good. I definitely place on coming back and trying the rest of the menu. I highly recommend this place for a quick bite

You will not find a more knowledgeable and caring broker to deal with than Nancy Releford with Home…read moreEquity Mortgage. She will work hard to ensure you have the best loan that fits your needs no matter what type of home or land you are purchasing. The loan process is always smooth and I've never had to deal with any unexpected last minute surprises when working with Nancy! I recommend her to my own family! She is absolutely the BEST mortgage broker I've ever worked with!

From the owner: Most Lenders spend a large percentage of their time looking for new business. We devote the time to…read moreserving you. By exceeding your expectations, and serving you beyond one transaction, we can be confident of your satisfaction and subsequent referrals. Home Equity Mortgage, LLC was founded by Nancy J Releford over 20 years ago & has been in the industry for 28 years+. She has built her business with knowledge, credibility & integrity! Thanks to modern technology, we are as efficient long distance we we are in our own neighborhood. "The Most Important Loan We Do Is Yours" Past President of the TN Mortgage Brokers Association 2006 & 2007 Voted by Peers "Mortgage Broker of the Year"