Renewing my drivers license for ReadID was a breeze using the iPad Kiosk. They even had staff…read morehelping get everyone organized even before they officially opened at 8:30. Just make sure you bring the right documents. Turns out the "Birth Certificate" I have been using for decades was not an official one. So I had to get that one before I could proceed. Once I had all the proper documents, I was in and out in 30 minutes or less.

some people are really nice and others are kinda mean to me. i would rather go to the hixson one.read more

Lindsay B. completely changed my mind about the vehicle registration process. As a military family…read morethat has moved frequently, registering our vehicles has always been a painful experience I dreaded. Now that my husband has retired and we've chosen our forever home here in Tennessee, we had no choice but to handle the permanent registration. Although we encountered a typical Friday wait, Lindsay B. turned our visit into a truly pleasant experience. She was exceptionally welcoming, thanked my husband for his service, and processed our request for Silver Star specialty plates efficiently. She transformed what has historically been a source of stress and dread into a truly wonderful experience. Thank you, Lindsay B., for welcoming us to Tennessee!

I will say that this is an interesting place. This is where you go to get your car tags renewed or…read moreregister your car or get a handicap plate/tag. To get your driver's license, that's a separate location, which is kind of strange to me. I'm used to going to one place, the DMV - Department of Motor Vehicles - in California. It's an easy place to get in and out of, even when there's a long line. I've never waited more than 15 minutes or so. Coming from California, you can wait up to an hour and more, and that's WITH an appointment. Here, you just walk in. I've been there when there hasn't been any line and that's even more amazing! And the fees?!? You will never ever hear me complain about the fee to renew your tags. It's a flat fee of like $29!!! Yes! Again, in California it's a percentage of your car's value, meaning I've paid over $400 a YEAR to renew my tags. I keep waiting for Tennessee to say, "just kidding! Give us more money", but they don't. Oh, except if you live within the city limits of Chattanooga, you do pay $5 for an extra city tag. THEN you also pay a fee of $9 to do you car emissions test. In California (yeah I know I've said it many times) the emissions test or "smog check" as they are called there, does not have set fee. The centers are not State run, they are privately owned and can cost from $25-$100 or more. So here in Chattanooga I pay a whopping $43 a YEAR to renew my car tags. I'm telling you people, you don't know how good you have it here when it comes to government car fees. It's amazingly awesome!

I took the Basic Motorcycle Training Course at the DDS in Dalton. It was taught by John Ringhoffer…read moreand Bart Williams. It was an excellent class. I expected this to be mainly classroom work and a little time on the bikes but I was pleasantly surprised. The bikes are furnished by the state and are all in excellent condition. I would say that 70-80% of the class was was on the bikes. We did numerous well thought out drills with lots of practice. I came in being very hesitant on my bike and left feeling 100 times more confident. I highly recommend it for even riders with some experience and for those thinking of getting one. You will know for sure if motorcycles are for you after this class. You get a discount on your insurance and for 90 days after the course you can just go pay the fee and get your M class GA license. John and Bart were great. Super passionate about motorcycles and a wealth of knowledge.

So glad they reopened Service is fast and friendly…read moreThere was no wait time to speak of. Super close to home and the Post Office. I can be in and out then continue on with the day.

Ms. Avis helped me thoroughly on the phone and was so sweet and kind (I'd give it a 5 if it weren't…read morefor the in person visit). She told me what I needed to do after I lost my TX DL and needed to replace it with a TN DL and change my name (since I'd recently got married). I reached the DMV (State Drivers Center since I'm transferring), after an hour's wait, I tell the lady what I told Ms. Avis had told me and since I didn't have my current DL that I would need to come back with a TX "Surrender form". SURRENDER FORM! This form is used for folks who do not wish to drive, physically incapable of driving, have a certain type of DL for sex offenders, or ineligible to drive due to losing privilege's. I don't want to SURRENDER, I wanted to replace and convert it to TN. Anyway, if you call for help, Ms. Avis is a 5/5 stars which made up for my crappy service/unreliable information at Gore Road in Knoxville.

I had an appointment. When I walked in and checked in I was a little confused about when I would be…read morecalled up. I was told, kindly, to have a seat and I would be called. There were only 2 agents on duty and a room filling up with people. The agents looked stern but when it was my turn I was greeted nicely and my business was completed without it being rushed and the lady agent was very nice. Even though I had to drive 30 miles to get there, their treatment took the edge off of the inconvenience. Thanks Shelbyville, TN DMV center.

Everything went perfect, couldn't ask for anything better, it would be nice if all dmv's were ran…read morelike this one

I went for my 10:10 appt for my Real ID, taking the 1hr trek. I made the appt a month ago & this is…read morethe soonest I can get an appt at. All of the sites I went to state this facility is close on weekends leading up to the appt. So I was anxious. I made sure to have all the proper documents needed. I checked in at 9:46, was called in to kiosk 5 a minute later & everything was done less than 10mins later. The staff from check-in to the end was nice & professional. Their process was very efficient. By 10:10, I was back in my car to drive home. Highly recommend this place.

Great service, excellent people working here. Kindness goes a long a long way especially when…read moreyou're new to Tennessee Thank you.

I left work as early as possible to complete my passport application just to arrive at 4pm to be…read morenotified that they're closed. This information isn't available anywhere on the Madison County website.

Everything you used to be able to do at a satellite office in 10 minutes now takes 45+…read more Consolidating everything to one location should have improved service and instead it's an exercise in everything wrong with government today.

Very efficient. I can't remember when I've registered a vehicle so fast and easy. Just have all…read moreyour docs in order and it's a fast visit.

Here it is Monday and there is 3 clerks working and the line is back up at door. Nice customer…read moreservice but way under staff. Murfreesboro has lost it small town appeal. Some call it progress if that is true then why then 3 clerks? Come on...

Outstanding tag office. I never have had to wait more than a few minutes at most. Very courteous…read moreand helpful clerks.

Melissa was very nice and very informational in helping me understand what I needed to have done…read morewith my paperwork. Melissa is ABSOLUTELY AWESOME. THANK YOU SO MUCH

The representative on the first window to the left when you're trying to renew your tags really…read morerocks! She not only understood my dilemma, but she helped me find a way to resolve it I had severely injured my knee and had to wear a cast. Because I could not walk more than 10 to 15 feet with this heavy cast, I needed a handicap plaque card. Unfortunately, my doctor had not filled out the paperwork correctly to get exactly what I needed. But this Nice representative found a way to give me at least some time to get it filled out correctly by giving me a temporary plaque card. It's always nice to know when someone is trying to help you! And this woman went out of her way to make sure I was not disappointed after all it took to get there. As walking is difficult with my injured leg, this was also difficult to get to this location. Thank you for helping!

I've had to come here a couple of times and some days I've gotten taken care of very quickly. One…read moretime it took a very long time however, they are very organized with their set up.