I've gone to Chatters Nanaimo twice now and both times received amazing hair cuts. This particular time was with Ry, and she was super knowledgeable about my hair right down to my hair type's Ph level. I have a curly pixie and she was not intimidated at all. I also booked this appointment online and I learned that it is okay to book any spot that is open but was advised to book ahead as they get quite busy. But the BEST part was, apparently they have a loyalty program and I ended up getting $12 off of the price! As if I needed a reason to go back to Chatters (both Nanaimo and Victoria have great hair dressers), now I'm definitely not getting my hair done anywhere else! read more

Chatters Hair Salon - Woman with a pixie hair cut standing in front of Chatters Nanaimo. - Cosmetics & Beauty Supply Near Me - Nanaimo, British Columbia

Terrible! I walked two steps into the store and the sales person/ stylist came right up to me, said hi, she smiled, and then asked me "why do you look so tired?" I was stunned and asked her pardon, and she proceeded to say the SAME thing! I asked her if she indeed said that and she said yes. I didn't know what to do and was insulted, so I turned around and walked out. Needless to say, not a good experience and I left empty handed. read more

I've been bringing my grandson to Jay for years. He is so good with children. He is so patient and calm. Jay is a very talented and skilled stylist. Highly recommend this salon. read more

The worst experience I have ever had at a hair salon. I made an appointment for my daughter the day before flying out to visit a dying relative but upon arrival at the salon was told sorry I dont do shirt hair cuts- do hairdressers only cut one length of hair? VERY unprofessional attitude, unfriendly and all round nasty attitude. no rating could be low enough read more

Ry is doing a good job withy hair. Very quick and ended a nice looking - better than expected. read more

See all

I am overwhelmed by the kindness and professionalism that I received from Chatters salon. I can't even express in words how happy I am with the results that I left with. Wow. Unreal. I have in recent month encountered some nasty, inexperienced and unprofessional hair dressers. Leaving with cuts and colours so terrible that I cried for almost 2 weeks before getting enough nerve to attempt for a fix. Beata was my hair angel. I sat in her chair on the defence. Prepared to walk out at any moment. I asked her if she was familiar with short hair. She said yes. And I slowly began explaining what I wanted. To my relief she understood and asked very specific questions before going to town in my hair w the razor. Sitting in Beatas chair, was amazing. She listened to what I had to say. Engaging in conversation with me. Discussing my previous bad experience, Beata told me that every person who sits in her chair is important and special and that she will always do what she can with her talent to ensure that every client leaves feeling happy and confident. What really stood out to me was when she said, you are not a number when you sit in my chair. When you sit in my chair I am working for you. To make you happy. Wow. The hairs on my arm stand up by reliving this moment. She is an angel. Who has a beautiful kind soul. I came in today to have my hair fixed and to feel better about myself. And I left with something much greater than that. I was definitely not expecting the service or kindness that I receive from Beata. Sitting in Beatas chair is a blessing. I highly recommend her to everyone, anyone and especially to the people who have been jaded by a bad hair experience. Trust me. You won't regret your decision. read more

Went into Chatters to purchase some hair products as presents for my wife. I think her name was Terry that helped me out in selecting some products. I found her to be extremely helpful & knowledgeable in the products that the store sold. Anyways my wife loves her hair products she got and the hair paste that was suggested for me to use is awesome. I'll will definately be back & would recommend to ask for Terry if you are gong there. read more

I absolutely love Jay cutting and styling my hair. A!ways looks amazing, followed by great comments from family and friend's, who can ask for anything more rewarding!! I am often asked by complete strangers where I get my hair cut. I am a!ways happy to recommend Jay. Thank you Jay, at Chaters Woodgrove Mall. I'm so pleased I found you... read more

POSTING FOR A FRIEND THIS PLACE SICKENS ME! I have just recently gotten my hair done at chatters in Nanaimo British Columbia to start this all off i was qouted around 70 dollars for what I was getting done then I was charged 169.00 before tip. I had went in to get a purple ombre in which I didnt leave with I left with a blue mess of a colour. In the process of getting my hair done kelly the stylist I had told me we needed to bleach a bit of my hair I agreed because I thought being a trained stylist she would know what she was doing, well I was very incorrect and I regert ever trusting her to colour my hair I explained to her during the process it was really hot but she said thats normal well apparently its not because I went home that night and my head felt very sore I felt the scalp and to my surprise it was covered in large half hard half sticky bumps so the next day I asked my friend who could see the back of my head to further investigate the problem. She then explained to me most of my scalp was cover in yellow puss and blood as well as lots of scabbing. I immediately called chatters to explain they told me to come in quickly as I did, I was there within 20 minutes. Kelly the stylist I previously had came to talk with me and her manager. Kelly then explained it was my fault it was like this because I have psoriasis I then explained to kelly and her manager I didnt have psoriasis and I definitely didnt get it over night. Kelly then continued to say that shes sorry but its my fault. Her manager then surprisingly said im sorry sweetie id have to agree with my stylist on this one. Never have I ever felt so disgusted with a company I felt so betrayed and bullied to say the least. This lady that I put my trust in to take care of my hair destroyed my scalp and they both tried passing it off as a skin condition. Well I then left upset and in tears. I went to another salon and asked to see any stylist available at the moment I had 4 stylist apologize to their customer's and come rushing over to me they sat me down to look at my scalp and were all disgusted with how my hair was treated they all told me its one of the worst chemical burns they've ever seen. After getting some helpful advice from another salon I went to the doctor after 30 minutes of waiting I got in to see him. He examined my head and told me there is no way this is psoriasis he said its a huge chemical burn covering about 40-50% of my head. He gave me notes on my file for my family doctor to see as I cannot get down to him in the next few days. Off we go to the pharmacist to get 30.00 of cream for my burns. Another 30.00 spent on top of the 169.00 I just spent on this chemical burn but thats not all because in a week I need to go get different cream to prevent scaring and hair loss on the parts where there are burns. Their stylists should know when something is wrong when someone tells them that their hair is really uncomfortably hot they should have the common instinct to wash it out right away. This should not have happened, but unfortunately it did and they should have known how to handle it but again they didn't they tried to bully me into thinking it was my fault and it wasn't. Its theirs. I want my money back but they weren't even willing to think about it. I shouldnt have to pay to feel in pain for the next 8 to 10 weeks as it heals. read more

I went to Nanaimo Chatters Salon to get a touch up and roots done on my already properly coloured hair. I asked for a bright light ginger red but she died it dark purply brown then instead of fixing her mistake she blamed me for it. She said I choose that colour!! Then the manager told me it was my fault and that to correct it I would have to pay them to correct it on top of the price to get it done. I am a calm person but I have never been so angry at a business as I am at this one. Own up to your mistakes and fix them!!! read more