We had Great service, the drivers were on time, very pleasant and friendly, and beautiful cars.read more

As someone who previously worked in the large-scale event planning industry, I know firsthand what…read moreit takes to execute complex logistics. I had actually used Ace Limo in the past with great results, which is exactly why I felt completely confident stepping in as the Best Man and main transportation point of contact for my best friend's wedding. I personally spent weeks coordinating with Samantha at Ace, as well as the couple's wedding planners, to ensure a flawless itinerary. Sadly, what we experienced on the wedding day was a total operational collapse. Without a single phone call, text, or email to me or the planning team, Ace decided to swap our reserved party bus for a generic Greyhound-style coach. They later claimed the original vehicle had an air conditioning issue. Having worked in events, I understand that mechanical failures happen, but the complete failure to communicate a major vehicle change to the designated point of contact is unprofessional and unacceptable. To make matters worse, they secretly outsourced the job. The driver who showed up didn't even work for Ace; he was a third-party contractor (we still do not know who or what company it was outsourced to) who clearly hadn't seen a single page of the itinerary Samantha and I had spent hours perfecting. That lack of preparation quickly turned into a disaster on the way to the ceremony. I realized we were heading in completely the wrong direction and literally had to leave my seat on a moving bus, walk up to the front, and physically tap the driver on the shoulder to get his attention because he was driving with his AirPods in. Despite my immediate corrections, his navigation blunders meant we were dropped off at the wrong location. Because of this, the bride was forced to walk the rest of the way to the church, exposing her to arriving guests and completely ruining the private, unseen arrival she had been looking forward to her entire life. You would expect a driver to snap to attention after a massive mistake like that, but the exact same thing happened on the way to the reception. Instead of heading to the venue, he obliviously started driving us back toward the hotel. For the second time that day, I had to play navigator, intervening and redirecting him to get us back on track while he continued to wear his AirPods. It is absolutely absurd that the Best Man had to babysit a hired driver all day just to get the wedding party from point A to point B. A transportation company's job is to alleviate stress on a wedding day, not be the primary cause of it. Ace Limo took our money, completely ignored the careful planning we did with their own staff, outsourced the job to an unprepared contractor, and failed at basic communication. Despite my previous positive history with this company, this experience was entirely unacceptable, and I will never recommend Ace Limo again.

First rate professional service. Always on time with sparkling clean vehicles. We've used this…read moreservice numerous times and have never been disappointed. Our must recent experience involved a two hour delay in our flight departure. Blue Hen Limo was on top it all by monitoring the flight and knew to arrive later for our pickup. Upon landing at the airport we received text messages indicating our driver's name and where he would be located in the baggage claim area. We were encouraged to text if there were concerns or questions. I would highly recommend this limo service for all your needs near and far.

Extremely accommodating!! My flight was diverted from Washington Dulles to Philadelphia Airport…read morewith my 93-year-old grandmom. The company was on it and they were waiting for us as soon as I got out of customs. I would highly recommend their service!

Always on time. Pleasant, knowledgable, careful drivers. Willing to go the extra mile to help/pleaseread more

Have used Bill and Goldie's rides for years and in multiple cities. All of the drivers are timely,…read moreprofessional, keep a tidy rig and make me feel safe and well cared for. I could not recommend more highly.

I needed to coordinate a ride for my elderly mother to go to a medical appointment, from Montgomery…read moreCounty to Philadelphia. The ride was easy to book online but if you need to change the reservation, you have to call a number and it's a guy picking up who doesn't answer the phone with the name of the company or anything, and he's also very abrupt. The driver was 15 minutes late picking up my mom - no notification - which made her frantic with anxiety and I had to stop her from driving herself. Pluses were that he was apparently a good driver and they made it in time but still: unnecessary agita in terms of booking and the lack of communication about being delayed.

Booked for a local concert at the met, and also for a concert in Brooklyn…read more Will book again. On time. Excellent driver.

CityWide failed to pick me and my children up on the day of a close family member's funeral. They…read morepicked up elderly members of our party, miscommunicated with them, then travelled the hour north without me and the kids. They were aware there were to be 5 party members. We arrived within 3 minutes of the appointed time. They passed us leaving the neighborhood. We had paid for the next several hours. They did not attempt to call to clarify the situation with me, the party that set up the service. I raced the hour north with the children to get to the funeral (thankfully we were only a couple minutes late). We were charged the additional time that was necessary to return from the Luncheon back to the Church so I could pick up my car. No attempts were made to rectify the situation whatsoever.

It was a nerve-wracking experience. I booked a ride for a 3 am trip to the airport. I had to call…read moretwice before someone finally showed up. I had to run to the gate once I got through airport security as my plane was already boarding. No apology from City Wide and no refund of the extra fee I was charged for the early morning pickup. The driver who finally came had clearly been called at the last minute and I have no complaints about him or the car.

Alex Smith, my contact, helped get my daughter's Vespa to her on time, in great condition, at a…read morevery affordable price. Highly recommend this agent and PHL.

Booking was easy, the driver was on time, car was super clean, no worries at all about getting to…read morethe airport at 5:45 am

D1 N went above and beyond to make our trip a truly memorable experience…read more Dewaun provided exceptional service in accommodating my party's needs and last-minute changes. He was prompt and professional. I will certainly utilize their services in the future.

Top notch service. Drop off and pickup was seem less. I'm definitely using this service again.read more

Absolutely amazing car service. Sarah was our contact for our reservation and she exceeded every…read moreexpectation and made sure our traveling experience to our destination was seamless(she even replied to our reservation request on Memorial Day)! Our driver Roy was awesome! He was already waiting for us when we landed. Professional, funny, accommodating and a safe driver!!! He even was prepared with sparkling water and chocolate treats for my daughters which made the ride extra special. If you're on East Coast you can rely on this team with 100% confidence!

On time, professional service--very reliable. The drivers are personable and provide excellent…read morecustomer service. Great way to travel for a special occasion!

Pathetic. Waited 1 hour for pick-up at airport…read more Take the train or splurge and vet a real service

I have used this service several times. The drivers have been punctual and courteous, and the round…read moretrip price for a shuttle is fair. Unlike other users, I have not had a long wait at the airport on the return leg of my journey. My only quibble is that they always pick me up extra early.