I just want to point out to you, that your social worker Julie is an absolute angel. Her caring a…read moreconcern for my loved one was not forced, it was not fake, it was absolutely genuine and obviously so. It took me a couple of visits to decide on the nurse Jessica and how I felt but by the end of the second visit she too had my respect. It's for the rest of our experience I have mixed emotions but it's not due to any fault of theirs. Having been a healthcare worker myself it makes you more attentive to detail and more critical probably. But I did want to say that Julie is probably the best social worker I have ever worked with. You have a absolute gem in her. They saw us through until there was a solution and I think them.

Phoenix recently provided both hospice and private care for a loved one during the last few weeks…read moreof their life. We were very pleased all-around at their responsiveness and flexibility during this challenging period, as we faced fast-changing circumstances. The caregivers Phoenix sent varied in experience, but they all did their best and were kind and caring.

they really care about their clients. they have lots of experience and good communication skills…read morewith their employees and arent in this type of work for the wrong reasons. they go out of their way to help and assist the clients and their families. they do all kinds of care from personal care to transportation, assisting walking, exercises, helping with medication.

From the owner: Alakare In-Home Health Care Trusted Care, Best Prices…read more - We beat any other agency's prices! - 24/7 and part-time care - Personal care, medication management, rehab, transportation, housekeeping, and meal prep Referral Rewards: Earn $25-$100 per referral!

Wonderful agency! Very professional. You can tell they truly care about their clients. Would highly…read morerecommend.

I want preface this with this is not a complaint about the nurses, save for Misty (more on that…read morelater), because they were great! Especially Mandy (who left to free up time for grand babies) and Charlotte! The way those two care about and advocate for their patients is unmatched! Thank you, ladies! Let's talk management. In my experience, that's typically where problems start before they roll downhill. SCHEDULING: You might see the same couple nurses quite often, but not always. They'll just up and spring a new one on you. From what I understand, the vast majority of their patients have some sort of ongoing wound issue, whether wound vac related or otherwise. Wouldn't best practice be to keep the same eyes on those wounds week after week? Also, don't go having any sort of plans on the days they're coming. What's with not having some sort of set schedule? I can understand that this would be subject to change, but that's more understandable than always calling the evening before to set up a time. SUPPLY REQUISITION: I can understand that it takes time for insurance to be sorted out in the beginning. Providing necessary supplies, that nurses are asking their patients about at visits, seems pretty basic. Instead, they attempt to order supplies just to have them denied, even after your insurance is squared away. Solution? Attempt to order the supplies again... and again... without addressing the reason(s) for the denial. (I was actually able to confirm this with someone at their office.) The one time they offered to provide supplies they couldn't acquire, I was told, "We eat that cost." That's odd. I know how overhead works. Further, I have no sympathy for not addressing the denials mentioned above. Miss me with that. DOCUMENTATION: I can say for certain that at least on one occasion the nurse actually told me she was entering my blood sugar incorrectly to avoid calling my doctor. (It was 150ish that morning, entered as 130.) How often did that happen and I don't know about it? Does management care? Finally, MISTY: I didn't meet with a her but a few times, but my experience was certainly less than stellar. She comes across as what I call a "company man." Someone is more concerned about the company meeting it's goals rather than what's best for the patients. I actually have things to do during the day, so when I'm given a time window of half an hour, that's fine. Misty gave me an hour window, 10-11, but didn't arrive until 11:45. No acknowledgement or apology. The last time she was here she just seemed to be in a hurry to discharge me from services, yet just this past Friday, when I was in her schedule and she'd be doing just that, crickets. While I'm very grateful to have had their services for my wound vac, I'm over the DOCTOR ORDERED care I've received since the wound vac came off. I get the impression it's seen as an inconvenience rather than something Dr. Forbes deemed necessary. I sincerely worry about older patients who may not be able to advocate for themselves. The fact that this company is named Integrity, but lacks it is cause for concern. I understand they were acquired by another company, and maybe some of this lands at their feet, but definitely not all. So much of this is on a local level where public trust should be paramount.

Excellent company that cares about their employees and clients!read more

From the owner: Integrity Hospice in Joplin, MO, works hand-in-hand with BAYADA Home Health Care, takes a holistic…read moreteam approach to support patients living with a limited life-expectancy prognosis, and their loved ones. Our team of specialists can answer your questions, assess your needs, and provide the necessary resources and one-on-one hospice care services to help you or a loved one remain comfortable at home and have a peaceful end-of-life experience, from palliative care and pain management to end-of-life planning, wish fulfillment, and bereavement counseling.

All the nursing staff are very knowledgeable, have a very kind heart and always prompt! Love them!!read more

From the owner: Provide quality care at the comfort of your home , we are multi-lingual . Our Caregivers and Nurses…read moreare experienced and well trained.