They take the time needed with each patient. The providers truly care. Easy to make appointments…read more Greatest asset to the Tri-cities community, especially for complex medical care.

Complex care is one of the most reliable and friendly care clinics! All the providers are nice and…read moreunderstanding, i feel very welcomed with the medical staff as well!

Dr. Atwood is nice and thorough. Seems knowledgeable and spends time with you. I believe she is…read moreone of the rarely found independents. Doctor gets a 4+ but nurses and office staff unimpressive....2. Being an independent probably can't afford higher caliber staff I'm guessing.

My star rating is not for the doctor I see, but for the staff you need to get through in order to…read moresee him. I see Dr Paul Monie who I chose for his background with sports related injury. Dr Monie is great and takes his time. I never feel rushed and unlike many doctors affiliated with Kadlec, he seems to actually be listening. Unfortunately, the constant hassle with his staff makes seeing him not worth it. The administrative staff are unprofessional and rude and completely unapologetic when they make mistakes, which happens EVERY time I've needed to be seen by Dr Monie. EVERY appointment I've ever made (around 8 or 9) has had some sort of mistake. From confirming the wrong day and time, to losing paperwork, to billing me for more than one visit. There is always a line when I walk in the door, and while there are always between 7 and 8 people milling around at the front counter, only one is actually helping people check in. No eye contact, no friendly greeting, and just general rudeness. I have shown up for appointments and then been told that I never made one, even after playing the confirmation voice mail on speaker for the receptionist to hear. When setting up other appointments at the back desk, the "head" administrator is rude and speaks in a voice loud enough for the entire waiting room to hear. The last time I asked her to please keep her voice down when going over my personal information, she comically and sarcastically started a hissing whisper, making very clear that she was annoyed with being called out. When following up on referrals and other paperwork that needed to be forwarded to other specialists I've been told, and I quote, "I'll get to it when I get to it, you aren't the only patient, you know."---this after waiting A WEEK for paperwork to be submitted to my insurance company. There have been other instances when I've brought mistakes to their attention and I've been treated to a loud sigh and an eye roll. At one point I called the general administrator for Kadlec at large and while she took care of my problem and addressed it with the staff, the next time I went in, I was pulled aside by the woman who had given me such trouble and told "Thanks a lot for telling on me, it must be nice to have such free time on your hands." I'd recommend a private practice over this one. Which is a shame, because Dr Monie is genuinely good.

My husband needed urgent care immediately and that's what he received at BestMed in Richland. The…read morestaff there were so accommodating and attentive with absolutely no wait! Everyone there were so friendly and helpful and very professional. The needed procedure was done, precisely and very quickly. We highly recommend using this facility for any issues that may come up. We wished we could use the doctors and staff for our primary medical needs. Thank you BestMed for your wonderful service!!!!

I'm writing this for my 88 year old mother. The care was great, but it's the billing that is…read morehorrible. My mother paid the bill right away and has received the same bill 3 more times. She has gone down all 3 times to explain that she already paid it and nothing changes.

Dr. Benedict is an excellent physician, it is often hard to get through the staff!…read moreyou must have patience to get through to him! but it is worth the wait! His nurse is very good also.

My entire family has been long time patients of Br. Benedict…read more Two stars because he's an amazing provider, however the front desk staff, billing, and scheduling has ALWAYS been terrible. Now with the Kadlec takeover, if you can believe it, they're EVEN WORSE. Forcing patients to schedule annual exams 1-2 years in advance is ridiculous. Putting someone on hold for 30 minutes with an automated message telling them they are last in a que of 50 people is absurd. Can't help but feel it's pure BS intended to force people to an automated form of communication, the opposite approach of the type of care that was received when the practice was independent.

Poor service , lack of empathy and deposits to be held without consent or prior knowledge to…read moreupfront fees. Dr Lorenzo's bedside manner . Sadly condescending. Communication is non existent. Disappointing. :/ I am 57, I have 3 daughters, my mother was a nurse. I believe it is my responsibility to inform new patients of their poor performance and practices.

I had an appointment for a pap smear with Nickole Perry. I had to take time off work to take the…read moreappointment, pay the co-pay, and all of that. When I get into the room she tells me she doesn't have time for one of those and sends me on my way after maybe 10 minutes. The only thing she did in those 10 minutes was read my previous visits. It was an extremely disappointing experience.

This doctor has pretty much the best bedside manner I have ever found in a doctor. He is nice,…read morekind, caring and compassionate.

I agree with the last reviewer, Dr. Leedy is hands down the BEST doctor I have ever met. I wish he…read morewas not retiring shortly!!!

I absolutely adore Kourtney Jones! Every time that I go in, she is friendly and super respectful. I…read morehave referred several patients to her because of her ability to listen and care, mostly because her attitude with Women's health is above and beyond! I have even referred my family members to het.

From the moment I made my appointment through having an ultrasound, a biopsy and ultimately an…read moreabdominal hysterectomy, I have been treated so well by Dr. Lorenzo, his staff and the ultrasound tech. As someone who has never given birth, I was nervous for every procedure. Dr. Lorenzo explained things to me in a way I could understand and offered multiple options to me, not pushing any particular one on me. My surgery was August 2025 and I have felt like a new woman ever since, iron anemia is now cured. His office staff and assistants are amazing and the hospital staff where the surgery was performed also spoke highly of him. My abdominal scar healed so good. Without a doubt I would highly recommend. I traveled from Yakima to see him and have the procedures performed. Definitely worth it.