Dear Team, I am writing to formally address a matter of significant concern regarding my recent experience with your travel agency, specifically involving the actions of your agent, Clifton. As a disabled passenger protected under the Americans with Disabilities Act (ADA), I made it clear to Clifton on multiple occasions that my caregiver and I required a hotel package that included breakfast. Clifton repeatedly assured us that breakfast was included in our reservation; however, upon contacting the hotel directly, we discovered that this was not the case. Furthermore, I have consulted with my bank regarding this situation, and they have informed me that the release of funds for a refund must be initiated immediately from your company's side, not in the typical 3 to 5 business days often cited for such transactions. This misrepresentation constitutes a breach of contract and potentially violates consumer protection laws. It has caused not only financial inconvenience but also considerable stress, which negatively impacts my health given my medical condition. The failure to provide the agreed-upon accommodations may also be viewed as discrimination against a person with disabilities, which carries serious legal implications. Given the circumstances, I am demanding a full refund for the booking, as the service promised was not delivered. This request is not only reasonable but also in line with your legal obligations to provide accurate information and appropriate accommodations to customers, particularly those with disabilities. Please be advised that if I do not receive confirmation of my refund within 24 hours, in accordance with my bank's statement regarding the immediacy of fund releases in such situations, I will be compelled to pursue legal action to resolve this matter. This may include filing a complaint with the relevant consumer protection agencies and seeking damages for the distress and inconvenience caused. I believe it is in both our interests to settle this issue promptly to avoid further complications and potential legal consequences. I trust that you understand the seriousness of this situation and will take immediate action to rectify it. Your agency's reputation and compliance with disability rights laws are at stake. I look forward to your prompt response and swift resolution of this matter. Thank you. Denise read more

Buyer caution is advised. I have also shared my feedback on Yelp. On August 31, we rented a vehicle from this establishment and opted for comprehensive insurance coverage. Unfortunately, just an hour later, we were involved in an Auto Accident that was not our fault. We strongly suspect that we were being followed by the rental company. As a result of the accident, my wife suffered a broken and collapsed nose, my 13-year-old has extensive bruising, and my 23-year-old daughter has a T10 spinal fracture. We diligently followed all the necessary procedures and fulfilled all the requirements set by the rental car company. However, it took an excruciating six hours for the police and the rental company to arrive at the scene of the accident. Leaving before their arrival would have jeopardized our claim. It was distressing to see my wife bleeding profusely, and despite my efforts to stop the bleeding, they showed no concern. Adding to our frustration, it is now the middle of October and we have only received $5002 out of the nearly $9000 that this company owes us. They claim that everything is covered except for the taxes and the surgeon's fees for my wife's necessary surgery. I believe there is no need for me to elaborate further on this matter. I implore you, for the sake of your own well-being, please refrain from renting from this company. I am in the process of gathering accurate information to initiate both a class action lawsuit and a personal lawsuit against this company. I am also planning to launch a comprehensive campaign across multiple media platforms, targeting websites such as cheapoair.com, travelocityhotel.com, and any other relevant platforms within the United States. I urge you to read the reviews about this company, as they currently have a dismal rating of 1.3 on Yelp. It is truly outrageous. Rest assured, I am committed to seeking justice through legal channels and holding this company accountable for their actions. read more

Unacceptable Service Experience with CheapOair I recently had an incredibly frustrating experience with CheapOair that compelled me to share my dissatisfaction with their services. I engaged with CheapOair to book a flight, and what ensued was a series of errors that left me astonished at the lack of professionalism and attention to detail. Upon submitting my passport details for the flight booking, I discovered a discrepancy in my name on the confirmation. I promptly contacted CheapOair's customer service to rectify the error. Unfortunately, what followed was a sequence of three more attempts to correct my name, each time with the same disappointing outcome. Despite providing the correct information on multiple occasions and receiving assurances from customer service representatives, my name on the booking remains incorrect. This oversight is not only inconvenient but also poses a serious risk during the boarding process and throughout my journey. The repeated mistakes and the evident lack of commitment to resolving a seemingly simple issue have left me deeply dissatisfied with CheapOair's services. The inefficiency in handling such a basic aspect of a booking raises serious questions about the reliability of their overall service. I am disappointed by CheapOair's failure to meet even the most basic standards of customer service. My experience has been nothing short of a nightmare, and I strongly caution others against relying on CheapOair for their travel needs. I am now considering alternative options for my travel arrangements, as my trust in CheapOair has been irreparably damaged. If this is the level of service that CheapOair provides, I would strongly advise potential customers to think twice before entrusting them with their travel plans. My hope is that my review serves as a cautionary tale and prompts CheapOair to address the systemic issues within their service that have led to such an unacceptable experience. read more

Absolutely the Worst Rental Experience - Avoid at All Costs This has been by far the worst rental company I've ever dealt with. Due to weather, my flight was canceled and rescheduled. I called ahead to notify them and was reassured that my reservation would still stand and a vehicle would be available when I arrived. That turned out to be a complete lie. When I finally landed in Puerto Rico, not only did they not have my car, but they claimed there was no record of my reservation at all. I was then bounced around between the rental company and the third-party service (CheapOair), with each one telling me to contact the other. NextCar told me to call the store location, and when I did, they informed me that they use a different system because they're independently owned. No one took accountability. To make matters worse, I was in the middle of planning my grandmother's 90th birthday and arranging hospital transportation for my grandfather--this added even more unnecessary stress. After three days of exhausting back-and-forth, the third-party company offered me a refund of only $182--when I paid over $600. That's a slap in the face. I didn't cancel my reservation. They failed to provide the service they promised. I should receive a full refund. I left the airport frustrated, stressed, and without a car. This company is completely disorganized, unreliable, and unprofessional. If you want peace of mind when you travel, do yourself a favor and stay far away from NextCar and CheapOair. read more

Disappointing Experience with CheapOair's Unwillingness to Assist! I am writing this review to express my deep dissatisfaction with CheapOair's customer service. Despite reaching out to them multiple times since last week regarding a crucial matter, they have proven to be unhelpful and unresponsive. To exacerbate the situation, I discovered that CheapOair failed to process my request entirely. In a surprising turn of events, the airline they claimed to have contacted has no record of receiving any request on my behalf. I took the initiative to reach out to the airline directly, and their representative informed me that they could easily address my concern if only CheapOair would submit a request. This lack of follow-through and failure to initiate the necessary steps with the airline has left me frustrated and disappointed. As a customer, I expect a travel agency to be proactive in resolving issues, especially when they have been contacted multiple times about the same matter. I strongly urge others to exercise caution when relying on CheapOair for their travel needs. Based on my recent experience, their apparent unwillingness to assist and their failure to process requests in a timely manner can result in significant inconveniences for travelers. -Sheena read more

I have had an incredibly disappointing experience with this company, as they exhibit a complete lack of willingness to address any problems. Despite my unwavering loyalty as a user of their website for ten years, they consistently disregard my concerns. I am left feeling extremely frustrated and dissatisfied. I wholeheartedly caution against using this website to purchase flight tickets, as they offer no support or assistance when issues arise. In fact, if you encounter any problems with your flight that are caused by them, they will go to great lengths to shift the blame onto you. Additionally, their management is incredibly unresponsive when it comes to providing written decisions, and I have never received the necessary information from them. read more

BEWARE!!! We booked our flight for our honeymoon and paid our flight, baggage fees and upgraded seats at that time. We paid $771, then the next day we see they charged another $184 without contacting us to get authorization for this charge! When we contacted them, turns our they charged this fee for our upgraded seats, which we had already paid the agreed to price of $338, now they upped it to $522!! The seats are now costing more than double what the flight was! They refuse to make any adjustment even though I have the original invoice showing we were already charged for our seat upgrade- TOTAL SCAM!!! I would completely cancel and rebook through a reputable site but they refuse to refund my money! read more

CheapOair Uses Bait-and-Switch Pricing - Stay Away! I booked a flight with CheapOair TWICE in the last 10 days, only to receive an email afterward asking for a fare increase. This is completely unacceptable and feels like a bait-and-switch scam! If the fare is confirmed at booking, why is the price suddenly going up? This practice is misleading, unethical, and a huge inconvenience. Instead of honoring the original price, they hold your booking hostage unless you agree to pay more. Customer service is unhelpful and offers vague explanations. Save yourself the headache and book directly with airlines or more reputable travel agencies. I won't be using CheapOair again! #Scam #AvoidCheapOair #UnethicalBusiness read more

You can't do anything on this site - everything has to be done by calling a number that never works and the automated system never understands the number itinerary number. And ur support people are the worst ! So are ur managers ! Your customer service is unbearable and the lowest class possible ! I will never ever use your site again - I don't care if I pay triple with Expedia - it is worth it ! Your post service fees are ridiculous and outrageous- and you also are liars as I got the opposite info I was given when I talked to the airline directly ! Professional scam artists ! read more

These guys went out of their way to contact me from across the world to get me my refund. My card changed since making the insured reservation that got cancelled due to covid. I almost thought that I was never gonna get the money - mainly because of the name of the company - but I must say that I am thoroughly impressed with their dedication to costumer service! Also, tickets were quite cheap! Very good overall!! read more

The airline charged my elderly parents and aunt for having to change their flights due to the wildfires in California. How does that make sense? Almost $600 a piece to change their flights to get out of danger. Would NOT recommend using them. This is not the first time this travel service has screwed over my family on a trip. read more

This website hosts scammers. Avoid at all costs. https://www.reviews.io/company-reviews/store/cheapoair https://community.ricksteves.com/travel-forum/trip-reports/cheapoair-ff0cb768-70f6-4e0b-85d0-cae2aad67001 https://www.bbb.org/article/scams/20149-scam-alert-airfare-con-bills-victims-for-canceled-tickets read more

I have been in the travel and service industry for nearly three decades, and in finding out the hard way, I can say with unequivocal certainty I do not under any condition advise you to utilize this 3rd-party booking platform. In my professional opinion you are advised to stay very, very far away. read more

I would never use this company and sorry I didn't check reviews first. That will never happen again. I don't know how they sleep at night. The story is too complicated to repeat and I feel like a complete idiot for even engaging with a company like them who has no integrity at all. read more

they don't care about you , they care about money that's all if you neee change for emergency your reservation you will lose your money they don't care all is Indian they not care about us don't buy ticket from them read more

Do not do business with this travel site. They are fraudulent institution they lost a class action suit in New York last month for bad business practices. Do not lose money on this. This is a trash company. read more

Absolutely horrible. Avoid at all cost. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx read more

Their customer service needs to improve dramatically... they will be at you till you buy.. upselling is everything but after that don't expect any assistance from them.. terrible service... read more

dont use them!!!! you will regret!!! terrible customer service! take your money! no refund policies! non american! need to be investigated by consumer protection agency read more