very poor experience . was on call with them from 10.15 pm to 2 am. I have a $2300 credit from a previous cancellation well within expiration date that they are refusing. please never book thru them. They are scammers read more

0 stars! Never again to book with this horrible booking site, sent me 20x about flight changes. I booked for 5 hours layover and I paid extra for it then they just changed my flight to 15 hrs layover, can you imagine how the ripped me off on this? After they have changed my flight into 15 hrs layover they have never propose flight changes how ridiculous! Give me my money back where I originally booked for 5 hrs layover! read more

Worst company I've ever tried to plan a trip with. They will lie and try to cheat you out of your money. Just say no!!! They will take a booking on a trip, you get confirmation, then come back and say there's no room available then try to charge you a cancellation fee. read more

Hello guys, i am sharing my experience regarding the flight ticket i bought it from cheapoair. It may help those people who is flying to Asia. I bought a two way ticket to Nepal. While going to Nepal i did not have any problem with the flight scedule but after staying for a month, i got a notification from one of the airlines saying the flight has been cancelled to delhi. My return flight has two lay over , one in delhi and another is in Doha. It is not my fault that the flight has been cancelled, they are suppose to give me a alternative flights back to US but it did not happen. First they offered me 1 week later ticket which i reject to take so they offer me another flight with almost $1000 charges. They said theu booked n confirmed my flight.. which i thought they will charge me automatically in my credit card which i used while purchasing my first ticket. I went to the airport on the booked date with the flight iternity but i came to find out it is not confirmed since i did not pay. Later that they i returned back, n contact customer care but they told me they have contacted my cell number that i use in USA. It does surprised me, how can they call me in my USA number while i am chatting with them from Nepal. Also, customer care is only open in eastern time from 0800 to 1600. At the end, they told me they will refund what ever they can from the airlines but its been almost a month and they are still saying me that refund is on process. So guys if you are planning to go abroad any asian country please do not buy ticket from this website. The customer care sucks and are rude. If you are stuck in any flight change then you are going to pay almost the new ticket price. Looks like refund will never take place.. Thank you.. learned the hard way after spending twice the ticket price than i initial bought. read more

Rude Agents. They start screaming at you telling you to pay a lot of money to change your flight. The worst customer service experience so far. These Indians are just messed up! Close cheapoair website down!!! read more

We booked a car rental with cheapOair and when we arrived in Cancun the car rental that cheapOair sold to us ask for more money to be able to drive away from the airport. it was 9:30 at night we did not get out of their till midnight, the additional money they were requesting for us to receive the car we had already paid for went from 2500 to 1000 american more. Then on top of that they wanted an additional 650 as a hold for possible accidents. The price kept shifting until we finally had to walk away with no car. CheapOair did not help in anyway and said they would review in 3 to 5 days. after the 5 days they said they would not refund our money for the car we did not use. We ended up having to hire another car. There was zero customer service and i would never recommend using cheapOair. In addition, Hertz is known to scam people in mexico when they come to pick up their car, do a web search! Shame on CheapOair for being in partnership with this company! read more

This company is a scam. I tried to book a round trip flight from newark to san juan and back. They sold me 4 separate tickets. One from newark to orlando, one from orlando to san juan and the same to return. I ended up paying for my luggage per aircraft i boarded. And to top it off, i tried to dispute reward point redemptions that i never made but it showed i did, and they were 0 help. Dont waste your time or money on this fraudulent company. read more

If I could give negative stars I would. They are the devil in sheep's clothing. They have lied cheated me out of over 3 thousand dollars and could not careless. Trust absolutely nothing they say. They sold me a round trip ticket then canceled half of the ticket 6 days before flight time and told me it was my problem not there's. If you need help you will be on hold for over an hour to be transferred to another line that guess what puts you on hold again for over an hour. They do this to wear you down. They should be put out of business and the employees should be ashamed of the customer service they can not supply. read more

DO NOT USE CHEAPOAIR.COM -They will deceive you to steal your money. An absolute scamming website. I should have looked at the reviews first. Wanted to buy plane tickets, gave me what I thought was a tentative time frame of 9am -5pm, thinking it would show actual times before purchase... Nope, the next page a confirmation of purchase page with a specific departure time I could not use. Immediately called CHEAPOAIR and they said "sorry, you already purchased, no returns". Credit card chargeback was unsuccessful. They said it was a purchase made by me. Now I'm out $600+. read more

Night mare trying to get any help from cheapOair. Customer service only available after 8:00 am est and then they say they are not responsible when you need to make changes. Better of using google. Had to call airlines by myself. Don't buy the insurance because they say if you need to change it cannot be voluntary....fuzzy terms for stealing money. Very Disappointed as years ago they were pretty reliable read more

worse ever they will not work with you to change a ticket, book a new flight or get a refund. basically they said i have to buy a new one and lose my money on my last flight. notice the airport and airline cancel on me and the called CheapOair a week in advance. read more

The reason I was interested to find a low price ticket was for a last minute family emergency. I have to attend to a funeral, wich las minutes expenses will put you in a challenge to save as much you can. I look there website and I found a ticket a reasonable price, San Diego to Seattle. Checking all the details on the fly making sure it wasn't involved any connection that requires to stay and extra day or two many hours sence my urgent situation. It was supposedly to be 3h 5m fly. After I finish with the pursh of the ticket I didn't notice any changes for what I was going for, when I finish I got my confirmation code and the email was showing only details for Seattle's to las Vegas trip nothing else, I got confused I start looking back for the details in the ticket, I try to contact right away to the agency, call the number they suggest to call, nothing, very difficult to reach out to them, it tuck me the next following day to speak to somebody, all the efforts failed. I explained my disappointment with my pursh, how tricky and uncleared was the website, I want an explanation way I have a ticket to Las Vegas when what I was trying to buy never mentioned a stop, it's supposed to be a not stop fly, the only thing they offer to was another ticket wich it was more expensive on top of what I already expend, I new wasn't refundable, the point was I didn't choose that ticket, they give something else and nobody was able to take responsibility for this problem, my first ticket was 164.00 dollars and I lost this money and I ended buy another ticket for another $299.00 I suggest everyone to not buy tickets in this agency or website, is very untrustworthy, not transparent in the details of there flys, things can change last minute from the first look of the website and you are going to be loosing your money, they don't take responsibility for their mistakes. i feel like is the easy way to commit fraud to people. Basically is what they did to me. Offer something in their website that is yes a lie. I will never forget this bad experience, it was already to much to handle with my lost and deal with very uncompetitive customer service. read more

This is by far the worst company to deal with. I was lied to when it came to travel insurance. I will never go to this site again. I lost 3000K. read more

Cheapoair Contracts with a third-party call center to book flights. The employees probably are paid very little and are on commission which gives them an incentive to try to squeeze every last cent out of you. If you happen to be unlucky and run into traffic and miss your flight like I did they will claim that your connecting flights are no longer valid. Fortunately I did not believe them and I went and connected anyway. They will lie frequently and they will do their best to keep you online as you get more and more desperate to the point where you're just willing to buy another ticket. It's really a kind of organized crime. Low level fraud. read more

wish i could leave a zero star or less. they charged me fees for car rental then igotcharged again at carrental place. took a deposit forbooking. flighrs and baggage was all messed up. trying to get ahold of some human and english speaking impossible . dont use them or you will oay double for tgrir lies read more

zero stars needed!!!! i flew this airline on sunday september 10th from phoenix az to portland or, when i landed into pdx, the plane literally came to an abrupt stop flying in, that while i was belted in, i flew forward, giving me whiplash in my neck and my lower back went out of place!!! because of it, i had to miss a week worths of work and literally had to miss an.entire paycheck.... i went to arizona for a funeral, and i thought i was going to die being on that plane!!! this is unacceptable!!!! and when i called customer service the lady on the phone immediately stated we do not give refunds... so they are willing to take my money and not pay for a chiropractor for me? do not fly this airlines... customer service is bad, attendants are horrible and the people flying the plane dont care if you die as long as they take your money read more

I will NOT recommend CheapOair. They are not updated with Travel Advisories or simple don't have the technology to inform their impacted travelers. They did not inform us of the US Ebola Travel Advisory and since you do not talk to a live person, communication to reroute was not expedited because I had to write an email, wait for New York offices to open, etc. We ended up buying new tickets for the second segment of our journey. I would not like anyone to go through the ordeal my family and I went through. read more

I purchased a ticket for $207.79 round trip, morning flights. I call to inform there was a mistake than i had to pay an additional $50.00 to make that change. I receive an email with all these additional charges adding up to $370.79. I call them and ask them to cancel and refund. The man said we can cancel but we'll have to charge $50.00. I told him I will call the BBB and right away he said I'll waive the fee no need for threats. He got so nervous when i told him they will be investigated. This company is a scam!!!!!!!!!!!! Don't purchase tickets from them you'll regret it. They rob people read more

Cheapoair ripped me off!!!! I have credit and they didn't use it when booking my new flight????

The absolute worst booking trip planning experience in my entire life. Do not use CheapOAir. It is the worst in all areas. Book directly through the airline or you will jist have nothing but problems. read more

was charged twice for the same fare, over 3 hours with "customer service " they can not correct it. Errors happen that's what customer service is for, this is how a person on their way to a family funeral is treated read more

Horrible company. Canceled my rental the next day of booking (which was w/in their policy) and they refuse to refund me.

I was a fool and made flight reservations through them, I should have looked at all the bad reviews first. A month before the flight, I called and tried to cancel one of the reservations, and thought I would be able to do so because I bought the flight insurance to be able to cancel a reservation. But instead of getting a credit, I got charged again. All of the complaints in the other reviews are true. The Customer Service Rep could barely speak English, so explaining what I was trying to do was extremely difficult and time consuming, it took an hour. I was so frustrated, I asked to speak with a Manager, but was told that wasn't possible. I insisted, but I received the same bad customer service from the Manager. No credit for a cancellation was possible. They seem inexpensive, at first glance, but then they tack on a bunch of small fees that add up. You're better off just making your flight reservations with airlines directly. In the end, I got no credit for canceling my flight a month before departure, even with flight insurance, and got charged again for a new flight I didn't even ask for. Total disaster, the absolute WORST customer service!!! DO NOT EVER USE THEM!!! read more

The customer service number doesn't work I was waiting so long and the online service was also taking forever it kept saying I had 2 or 3 minutes on wait but it was more than 45 minutes saying that. They transferred me to a different airport when I didn't make any changes and they still wanted me to pay $500 for them to change it to a different airport. read more

The customer service rep was very unprofessional and rude. He got mad because I couldn't understand what he was saying because he didn't speak English good. I wish I could give 0 stars read more

STAY AWAY FROM THESE SCAM ARTISTS! I have always used Expedia and never had any problems at all. So when I received an email coupon from CheopOair I decided to try them. Funny though, when I went to pay, the coupon couldn't be applied. I didn't care about the small discount so I booked a flight through them anyway. I was sent a confirmation number and an airline confirmation number. When I tried to logon to the airline website with the confirmation number CheopOair sent me, the site kept saying either either that number or my email address was wrong. I needed to logon to the airline site so that I could purchase seats, pay for baggage and get my boarding pass, all of which I would be charged more for at the airport if I didn't take care of everything beforehand. In fact, we would be charged 55 pounds each just for the boarding pass if it had to be done at the airport at the time of check in. I tried every day multiple times to log on to both the airline and CheopOair's website to purchase seats and baggage, and to preboard when the time approached. I couldn't. I called the airline, but was told I would have to contact CheopOair. I did numerous online chats with CheopOair, but I was either cut off or told completely bogus information that did not resolve the problem. I also called them at least 10 times and was always pawned off to other customer service reps and was always hung up on by the final one. This was a 6:30 AM flight so we arrived at the airport at 3:00 AM. When I went to the airline counter to check in, they could not help because CheopOair gave me a fake airline confirmation number. They did see my booking, but I would have to pay more for seats now. They also spelled my son's name wrong and although I spoke to someone CheopOair's New York office and was told it was corrected, it never was. As a result, I would have to pay 275 pounds for a name change. In the end, we couldn't get on the plane. We had to book another flight for the following morning and had to stay at a hotel near the airport. I was out the cost of the original flight, plus I had to pay for the hotel stay and more expensive food, all of which, was unplanned for. The stress has been enormous. Stay away!!!!!! read more

We contracted COVID-19 before the flight, so we tried to push the departure date forward. We called their customer support, and after being transferred to the correct department, we were put on mute with their customer support being completely unresponsive. All we heard was a greeting, and once we explained our situation, we were completely ignored. We waited 20 minutes in silence before hanging up and calling again. Once we called again, we were again transferred to the same department, however we were immediately taken to the end-of-call survey and then hung up on. The customer service is a joke, they clearly do not take their job seriously. Especially in a pandemic, it is important to have the resources to be able to move flights around. The employees seemingly do not care about their job and refuse to help with simple problems. read more

I'll give a negative star if I could!!! Worst dishonest customer service!!! Cheapoair's website states the airline booking includes 1 free checked baggage but then I found out it was false advertisement. The airline did not honor it and I had to pay extra money to add on the checked baggage. Tried to call Cheapoair 4 times to cancel my booking or have the airline add free checked baggage. Cheapoair refused to do either. Upon my 4th call, told me it could not be cancelled since the booking was over 24 hours. Then why did they not let me cancel the last 3 times when I called within 24 hours of booking. One representative was adamant that he does not see the "1 free checked baggage" on Cheapoair's website. After I called back and told them I had a screeshot showing the free checked baggage, they finally admitted it. However, they claim they were not able to get a hold of the airline and still refused to cancel my booking. I'll NEVER do business with Cheapoair again, EVER!!!!! read more

Horrible so far. Extra charges and fees. I paid Extra to sit next to my wife on our return flight now has been changed and where sitting on the same plane but not even next to each other wtf. I tried to get this fixed before going to the airport bs run around. If you think your saving money by booking your flight though these guys your not. I can't tell you how much this company has ripped us off. Seriously not good won't give this place my business again read more

Please do not book any travel plans with cheapoair. Very bad customer service. Make you wait for 5hrs for customer service then hang up on you when they can't solve the problem. read more

Don't trust a word they say Don't trust a word they say! I booked a multiple flight with them in one transaction and part of my flight was canceled due to government issued ban to my destination. I called them before my flight and they told me that they will give me credit for the part that was canceled and I just had to take the first part of my trip. When I got there, I was over the phone for over 4 hrs. First, they said they won't give any credit. After lot of explanations over and over, they said they'll give me credit but I have to only use it to get back to where I was and they have to book a flight for me and I can't do it myself to use the credit !!! I even accepted that but when they stared booking my return flight, they said the air fare is 2000 CAD while the price was 500 CAD on their own website!!! And told me that I have to pay additional 600 CAD to use my credit and get the 500 CAD flight!!! When I complained they said it's because we have some private fee and to use your credit you have to pay the private fee to force me not to use the credit I'm not sure about US but in Canada you can report misleading and falsified companies to government. I can't include the link in this review but please google How to report fraud and scams in Canada and open the cic page or go to competitionbureau.gc I'm going to call and report them as soon as I can manage to get back to Canada. Please take action and don't let them get away with what they do. Please stop this from happening to someone else. read more

One of my peers (a Nurse Practitioner) booked a flight to Ireland through this company. She put in her search parameters for flights, found a flight that was displayed, bought and paid for the flight, and even went the extra mile and paid $278 for the insurance just in case she had to cancel for any reason. A few days after booking, she was reviewing her booking itinerary and realized CheapOair presented flight options that were outside of her requested parameters and she picked one that was not within the needed time frame and the current itinerary would not work. She immediately called to get this rectified. So far, she's been on the phone with them for 3 days and hours upon hours a day trying to get a full refund. They continue to try to charge her another $199 to cancel in addition to the $278. Every person (at least 15 and counting) she's spoken to is from India (as they outsource to India). There is no accountability and it's a total scam. read more

Please be aware of this irresponsible company. I got an email from them my flight was changed and I don't need to take rescheduled dates and I need my money back. I called many times it put me waiting for more than one hour for 4 times without picking up. nothing gets communicated yet read more

Oscar Alcantar Bad customer service ..I bought 2 tickets and i paid for seats and they gave any seats to my daughters. I called American Airlines and they said i need to talk to cheap oair . I called cheap oair and insted to explain to me what happened oscar alcantar was getting mad ;he needs to work somewhere else not with customers if he doesn't have patience. read more

stay away from using this scam! nothing but the run around and lies being told when dealing with their call center. nobody returns calls as told and refuse to send you to a higher up read more

If I could give less then 1 star I would. CheapOair made a mistake in our confirmation flight. Booked me on a flight I could not make. Customer service does not care. After 3.5 hours on the phone and the 6th representative that said they could help, I gave up. I was told I would get a call from a manager within the hour. 2 hours later, nothing. All customer service does is lie. CheapOair wants me to pay for their mistake and since I wouldn't they just played games with me. I know they won't care about this review, but they really ticked me off. read more

To put simply, Cheapoair likes your money and doesn't want to return it when they should take responsibility for travel problems caused by inaccuracies in the information they provide you at booking. This means, if you book on Cheapoair, you are responsible to check the information yourself. I can highlight two cases for which Cheapoair acted like they were uninvolved when the truth (and problems) were discovered. In the first, I booked a flight to China during Covid, only to find out that the flight they sold me could not have possibly been taken by anyone because China would not allow indirect international flights at the time. This was not a secret but I didn't know, yet Cheapoair sold the ticket and then refused to take responsibility for it. Imagine - you pay a fee to a travel agent and they sell you something worthless and will not take responsibility? The second case is a bit less egregious but also illustrates the point. I paid in full for a car rental agency that Cheapoair claimed to be "at the airport". Yet it was not and never was. Somehow, Cheapoair conflates "at the airport" with a 30 minute shuttle bus ride off the airport. Perhaps it's near the airport? When asked to take responsibility for a car rental agency that closes at 9:00 PM in a desolate parking lot, Cheapoair says "it's your responsibility to check these things out". So, I wonder, what was their responsibility for the $25 booking fee? read more

If I could give a lower rating than 1 star I would. These people are crooks. I bought a ticket to China for my daughter who was moving there for work. Almost immediately I had to cancel it. They gave me the total runaround. I spent hours and hours on hold with them and Air Canada and they both claimed that the other needed to refund the ticket. At one point, they agreed to give me a "credit" to re-book. When I went to use it (by then my daughter was already in China) to fly her home for Christmas, they told me the credit was only good for the exact same ticket, ie. from the U.S. to China, not from China to the U.S.! Unbelievable! I finally had to write a letter to a government agency and then I only received $300 out of $1200. DO NOT USE THIS BOOKING SITE!!! If you have a problem, they will not fix it. You are better off going directly through the airline. read more

I will never ever use this website again. If I could give it 0 starts I would. I paid for insurance and they wanted me to pay 160 to correct the spelling of my daughters last name in her ticket, when the ticket was 340. Complete rip off. they book me for a flight that was ocerbook and had to get book for the following date and regardless of rebooking they wouldn't change the spelling of the name. This website is horrible. read more

worst customer service!! been on hold for 2 hours!! snd no answer!